Panasonic Kx Tg4731 Operating Instructions Manual

							Voice mail service
V oice mail is an automatic answering service
offered by your service provider/telephone
company. After you subscribe to this service,
your service provider/telephone company’s
voice mail system answers calls for you when
you are unavailable to answer the phone or
when your line is busy. Messages are
recorded by your service provider/telephone
company, not your telephone. Please contact
your service provider/telephone company for
details of this service.
Important:
R To use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
turn off the answering system (page 35).
For details, see page 39.
R You need to store the voice mail access
number to activate the message alert
feature (page 39) for voice mail service. Storing the voice mail (VM)
a
 ccess number
In order to listen to your voice mail messages,
you must dial your service provider/telephone
company’s voice mail access number. Once
you have stored your voice mail access
number, you can dial it automatically
(page 42).
1 MMENU N#331
2 Enter your access number (24 digits
max.).  a M SAVE N a  M OFF N
Note:
R When storing your voice mail access
number and your mailbox password, press
MPAUSE N to add pauses (page 17)
between the access number and the
password as necessary. Contact your
service provider/telephone company for the
required pause time. Example:
To erase the voice mail access
n

umber
1 MMENU N#331
2 Press and hold  MCLEAR N until all digits
are erased.  a M SAVE N a  M OFF N Voice mail (VM) tone detection
Handset / Base unit
*
 1
*1 KX-TG4741/KX-TG4761 series: page 3
Your service provider/telephone company
sends special signals (sometimes called
“voice mail tones” or “stutter tones”) to the unit
to let you know you have new voice mail
messages. If you hear a series of dial tones
followed by a continuous dial tone after you
press  M N
 
on the handset or press
M SP-PHONE N on the base unit, you have new
voice mail messages. Soon after you hang up
a call or after the phone stops ringing, your
unit checks the phone line to see if new voice
mail messages have been recorded.
Turn this feature off when:
– You do not subscribe to voice mail service.
– Your service provider/telephone company does not send voice mail tones.
– Your phone is connected to a PBX.
If you are not sure which setting is required,
contact your service provider/telephone
company. Turning VM tone detection on/off
T

he default setting is  “On ”.
1 MMENU N#332
2 Mb N: Select the desired setting.  a
M SAVE N a  M OFF N
For assistance, please visit http://www.panasonic.com/help 41Voice Mail Service
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VM access 
numberPauses PasswordPPPP 8888   
						

							Listening to voice mail messages
T
he unit lets you know that you have new
voice mail messages in the following ways:
– “New Voice Mail ” is displayed on the
handset if message indication service is
available.
– The message indicator on the handset flashes slowly if the message alert feature
is turned on (“Message alert”, page 39). Handset
1 MV

MN
or
M MENU N#330
R The speakerphone turns on.
R If there are no new messages in the
voice mail,  MVM N is not displayed.
2 Follow the pre-recorded instructions.
3 When finished, press  MOFF N.
Note:
R If the handset still indicate there are new
messages even after you have listened to
all new messages, turn it off by pressing
and holding  # until the handset beeps. Base unit
*
 1
*1 KX-TG4741/KX-TG4761 series: page 3
To listen to voice mail messages, you have to
dial your voice mail access number manually.
42 For assistance, please visit http://www.panasonic.com/helpVoice Mail Service
TG47xx(en-en)_1118_ver022.pdf   422011/11/18   10:26:18 
						

							Intercom
I ntercom calls can be made:
– between handsets
– between a handset and the base unit *1
*1 KX-TG4741/KX-TG4761 series: page 3
Note:
R When paging unit(s), the paged unit(s)
beeps for 1 minute.
R If you receive an outside call while talking
on the intercom, you hear 2 tones.
– To answer the call with the handset,
press  MOFF N, then press  M N
.
–

To answer the call with the base unit, press  MSP-PHONE N 2 times. *1
*1 KX-TG4741/KX-TG4761 series: page 3 Making an intercom call
Handset
1 MM

ENUN a  M INT N
2 Mb N: Select the desired unit.  a M SELECT N
R To stop paging, press  MOFF N.
3 When you finish talking, press  MOFF N. Base unit
*
 1
*1 KX-TG4741/KX-TG4761 series: page 3
1 Press  MINTERCOM N.
When 2 or more handsets are
registered:
– To page a specific handset, enter the handset number.
– To page all handsets, press  0 or wait
for a few seconds.
R To stop paging, press  MINTERCOM N.
2 When you finish talking, press
MINTERCOM N. Answering an intercom call
Handset
1 P

ress  M N
 
to answer the page.
2 When you finish talking, press  MOFF N. Base unit
*
 1
*1 KX-TG4741/KX-TG4761 series: page 3
1 Press  MINTERCOM N to answer the page.
2 When you finish talking, press
MINTERCOM N. Handset locator
Y
 ou can locate a misplaced handset by
paging it.
1 Base unit:  Press MLOCATOR N.
R All registered handsets beep for 1
minute.
2 To stop paging:
Base unit:
Press  MLOCATOR N.
Handset:
n KX-TG4731/KX-TG4751 series:
page 3
Press  MOFF N.
n KX-TG4741/KX-TG4761 series:
page 3
Press  M N
,
 then press  MOFF N. Transferring calls,
c
 onference calls
Outside calls can be transferred or a
conference call with an outside party can be
made:
– between 2 handsets
– between a handset and the base unit *1
*1 KX-TG4741/KX-TG4761 series: page 3 Handset
1 D

uring an outside call, press  MINT N to put
the call on hold.
2 Mb N: Select the desired unit.  a M SELECT N
3 Wait for the paged party to answer.
RIf the paged party does not answer,
press  M N
 
to return to the outside
call.
For assistance, please visit http://www.panasonic.com/help 43Intercom/Locator
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							4
To complete the transfer:
Press  MOFF N.
R The outside call is being routed to the
destination unit.
To establish a conference call:
M MENU N a  M b N:  “Conference ” a
M SELECT N
R To leave the conference, press  MOFF N.
The other 2 parties can continue the
conversation.
R To put the outside call on hold:
MMENU N a  M b N:  “Hold ” a
M SELECT N
To resume the conference:  MMENU N
a  M b N:  “Conference ” a  M SELECT N Base unit
*
 1
*1 KX-TG4741/KX-TG4761 series: page 3
1 During an outside call, press
MINTERCOM N.
When 2 or more handsets are
registered:
– To page a specific handset, enter the handset number.
– To page all handsets, press  0 or wait
for a few seconds.
2 Wait for the paged party to answer.
RIf paged party does not answer, press
MINTERCOM N to return to the outside
call.
3 To complete the transfer:
Press  MSP-PHONE N.
R The outside call is being routed to the
handset.
To establish a conference call:
Press  MCONF N.
R To leave the conference, press
MSP-PHONE N. The other 2 parties can
continue the conversation.
R To put the outside call on hold, press
MHOLD N. To resume the conference,
press  MCONF N. Answering a transferred call
Handset
P

ress  M N
 
to answer the page. Base unit
*
 1
*1 KX-TG4741/KX-TG4761 series: page 3 Press 
MS
P-PHONE N to answer the page.
44 For assistance, please visit http://www.panasonic.com/helpIntercom/Locator
TG47xx(en-en)_1118_ver022.pdf   442011/11/18   10:26:19  
						

							Wall mounting
N ote:
R Make sure that the wall and the fixing
method are strong enough to support the
weight of the unit. Base unit
1
T

hread the AC adaptor cord and
telephone line cord through the hole in
the wall mounting adaptor in the direction
of the arrow. 2
T
uck the telephone line cord inside the
wall mounting adaptor ( A). Connect the
AC adaptor cord and telephone line cord
( B ). 3
I
nsert the hooks on the wall mounting
adaptor into holes   and   on the base
u
nit. 4
A
djust the adaptor to hold the base unit,
then push it in the direction of the arrow
until it clicks into place. For assistance, please visit http://www.panasonic.com/help
45Useful Information
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B
Hook
AC adaptor cord   2
11
2   
						

							5
Mount the unit on a wall then slide down
to secure in place. To remove the wall mounting adaptor
W
hile pushing down the release levers ( A),
remove the adaptor ( B). Charger
D

rive the screws (not supplied) into the wall. 46
For assistance, please visit http://www.panasonic.com/helpUseful Information
TG47xx(en-en)_1118_ver022.pdf   462011/11/18   10:26:19AC adaptor cord
83 mm 
(31/4 inches)
or
102 mm 
(4 inches)
1
2
Wall phone plate
83 mm
(3 1/4 inches)102 mm
(4 inches)
2 1 AA
B 25.4 mm
(1 inch)
Screw
s
Hooks  
						

							Error messages
Display message Cause/solution
Base no power
o r
No link. Re-connect base
AC adaptor. R
The handset has lost communication with the base
unit. Move closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset’s registration may have been canceled.
Re-register the handset (page 31).
Busy RT
he called unit is in use.
ROther units are in use and the system is busy. Try
again later.
R The handset you are using is too far from the base
unit. Move closer and try again.
Call phone company for
y
 our access # R
You have not stored the voice mail access number.
Store the number (page 41).
Check tel line RT
he supplied telephone line cord has not been
connected yet or not connected properly. Check the
connections (page 11).
Error!! RR
ecording was too short. Try again.
Invalid RT
here is no handset registered to the base unit
matching the handset number you entered.
R The handset is not registered to the base unit.
Register the handset (page 31).
Requires subscription to
C
 aller ID. R
You must subscribe to a Caller ID service. Once you
receive caller information after subscribing to a Caller
ID service, this message will not be displayed.
Use rechargeable battery. RA
 wrong type of battery such as Alkaline or
Manganese was inserted. Use only the rechargeable
Ni-MH batteries noted on page 5, 8. For assistance, please visit http://www.panasonic.com/help
47Useful Information
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							Troubleshooting
I f you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert the batteries into the handset again. General use
Problem Cause/solution
The handset does not turn on
e
 ven after installing charged
batteries. R
Place the handset on the base unit or charger to turn on
the handset.
The unit does not work. RM
ake sure the batteries are installed correctly (page 11).
RFully charge the batteries (page 11).
R Check the connections (page 11).
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset has not been registered to the base unit.
Register the handset (page 31).
I cannot hear a dial tone. RT
he base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your service
provider/telephone company.
The indicator on the handset
f
 lashes slowly. R
New messages have been recorded. Listen to the new
messages (page 36).
R New voice mail messages have been recorded. Listen to
the new voice mail messages (page 42).
The receiver volume is
c
 hanged to level 4 (default),
even though I set it to level 5
(maximum level). R
The receiver volume returns to level 4 after you hang up.
Press  Mj N or  Mk N to adjust the volume every time or as
needed. Programmable settings
Problem Cause/solution
The display is in a language I
c
 annot read. R
Change the display language (page 16).
I cannot register a handset to a
b
 ase unit. R
The maximum number of handsets (6) is already
registered to the base unit. Cancel unused handset
registrations from the base unit (page 31). 48
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							Battery recharge
Problem Cause/solution
The handset beeps and/or  flashes.
R
Battery charge is low. Fully charge the batteries (page 11).
I fully charged the batteries, but
–  still flashes,
–  is displayed, or
–

the operating time seems to be shorter. R
C
lean the battery ends ( ,  ) and the charge contacts
w
ith a dry cloth and charge again.
R It is time to replace the batteries (page 11). Making/answering calls, intercom
Problem Cause/solution
 is displayed.
R
T
he handset is too far from the base unit. Move closer.
RThe base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 31).
Noise is heard, sound cuts in
a
 nd out. R
You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
The handset does not ring. RT
he ringer volume is turned off. Adjust the ringer volume
(page 18).
R Silent mode is turned on. Turn it off (page 29).
The base unit does not ring. RT
he ringer volume is turned off. Adjust the ringer volume
(page 18).
I cannot make a call. RT
he dialing mode may be set incorrectly. Change the
setting (page 16).
I cannot make long distance
c
 alls. R
Make sure that you have long distance service. For assistance, please visit http://www.panasonic.com/help
49Useful Information
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							Caller ID/Talking Caller ID
Problem Cause/solution
Caller information is not
d isplayed. R
You must subscribe to Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
R The name display service may not be available in some
areas. Contact your service provider/telephone company
for details.
R Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
Caller information is displayed
o
 r announced late. R
Depending on your service provider/telephone company,
the unit may display or announce the caller’s information
at the 2nd ring or later.
R Move closer to the base unit.
Caller information is not
a
 nnounced. R
The handset or base unit’s ringer volume is turned off.
Adjust it (page 18, 26).
R The Talking Caller ID feature is turned off. Turn it on
(page 26).
R The number of rings for the answering system is set to  “2
rings ” or  “Toll saver ”. Select a different setting
(page 39).
R If the base unit and another handset are having an
intercom call, your handset does not announce caller
information.
The caller list/incoming phone
n
 umbers are not edited
automatically. R
The Caller ID number auto edit feature is turned off. Turn
it on and try again (page 26).
R You need to call back the edited number to activate Caller
ID number auto edit.
I cannot dial the phone number
e
 dited in the caller list. R
The phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 33).
Time on the unit has shifted. RI
ncorrect time information from incoming Caller ID
changes the time. Set the time adjustment to
“Manual ” (off) (page 26). 50
For assistance, please visit http://www.panasonic.com/helpUseful Information
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