Panasonic Kx Tg4031 Operating Instructions Manual

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41For assistance, please visit http://www.panasonic.com/help
Wall mounting
Base unit
1
Lead the AC adaptor cord and 
telephone line cord through the hole 
in the wall mounting adaptor in the 
direction of the arrow.
2Tuck the telephone line cord inside 
the wall mounting adaptor (A). 
Connect the AC adaptor cord and 
telephone line cord ( B).
3Insert the hooks on the wall 
mounting adaptor into holes  1 and 
2  on the base unit.
4Adjust the adaptor to hold the base 
unit, then push it in the direction of 
the arrow until it clicks into place.
A
B
Hooks
2
1
1
2
TG403x.book  Page 41  Wednesday, December 23, 2009  1:58 PM 
						

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5Mount the unit on a wall then slide 
down to secure in place.
To remove the wall mounting adaptor
While pushing down the release levers 
(A), remove the adaptor ( B).
Charger
Drive the screws (not supplied) into the 
wall.
83 mm 
(31/4 inches)
or
102 mm 
(4 inches)
83 mm
(31/4 inches) 102 mm
(4 inches)
(120 V AC,
60 Hz)
1
2 1
2
Wall phone plate
B
AA
25.4 mm (1 inch)
Screws
(120 V AC, 60 Hz)
TG403x.book  Page 42  Wednesday, December 23, 2009  1:58 PM 
						

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Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display messageCause/solution
Base no power
or
No link. Re-connect 
base AC adaptor. L
The handset has lost communication with the 
base unit. Move closer to the base unit and try 
again.
L Unplug the base unit’s AC adaptor to reset the 
unit. Reconnect the adaptor and try again.
L The handset’s registration may have been 
canceled. Re-register the handset (page 28).
Busy LThe called unit is in use.
L Other units are in use and the system is busy. 
Try again later.
L The handset you are using is too far from the 
base unit. Move closer and try again.
Call phone company for 
your access # L
You have not stored the voice mail access 
number. Store the number (page 38).
Check tel line LThe supplied telephone line cord has not been 
connected yet or not connected properly. 
Check the connections (page 10).
Error!! LRecording was too short. Try again.
Invalid LThere is no handset registered to the base 
unit matching the handset number you 
entered.
L The handset is not registered to the base unit. 
Register the handset (page 28).
Requires subscription 
to Caller ID. L
You must subscribe to a Caller ID service. 
Once you receive caller information after 
subscribing to a Caller ID service, this 
message will not be displayed. 
Use rechargeable 
battery. L
A wrong type of battery such as Alkaline or 
Manganese was inserted. Use only the 
rechargeable Ni-MH batteries noted on page 
5, 8.
TG403x.book  Page 43  Wednesday, December 23, 2009  1:58 PM 
						

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44For assistance, please visit http://www.panasonic.com/help
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect 
the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the 
batteries from the handset, and then insert the batteries into the handset again.
General use
Programmable settings
ProblemCause/solution
The handset does not turn 
on even after installing 
charged batteries. L
Place the handset on the base unit or charger to 
turn on the handset.
The unit does not work. LMake sure the batteries are installed correctly 
(page 10).
L Fully charge the batteries (page 10).
L Check the connections (page 10).
L Unplug the base unit’s AC adaptor to reset the 
unit. Reconnect the adaptor and try again.
L The handset has not been registered to the base 
unit. Register the handset (page 28).
I cannot hear a dial tone. LThe base unit’s AC adaptor or telephone line cord 
is not connected. Check the connections.
L Disconnect the base unit from the telephone line 
and connect the line to a known working 
telephone. If the working telephone operates 
properly, contact our servic e personnel to have the 
unit repaired. If the working telephone does not 
operate properly, contact y our service provider/
telephone company.
The indicator on the 
handset flashes slowly. L
New messages have been recorded. Listen to the 
new messages (page 34).
L New voice mail messages have been recorded. 
Listen to the new voice mail messages (page 39).
ProblemCause/solution
The display is in a 
language I cannot read. L
Change the display language (page 13).
I cannot register a handset 
to a base unit. L
The maximum number of handsets (6) is already 
registered to the base unit. Cancel unused 
handset registrations from the base unit (page 28).
TG403x.book  Page 44  Wednesday, December 23, 2009  1:58 PM 
						

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Battery recharge
Making/answering calls, intercom
ProblemCause/solution
The handset beeps and/or 
)  flashes. L
Battery charge is low. Fully charge the batteries 
(page 10).
I fully charged the 
batteries, but 
– ) still flashes,
– 0 is displayed, or
– the operating time  seems to be shorter. L
Clean the battery ends ( S, T ) and the charge 
contacts with a dry cloth and charge again.
L It is time to replace the batteries (page 10).
ProblemCause/solution
_  is displayed. LThe handset is too far from the base unit. Move 
closer.
L The base unit’s AC adaptor is not properly 
connected. Reconnect AC adaptor to the base 
unit.
L The handset is not registered to the base unit. 
Register it (page 28).
Noise is heard, sound cuts 
in and out. L
You are using the handset or base unit in an area 
with high electrical interference. Re-position the 
base unit and use the handset  away from sources 
of interference.
L Move closer to the base unit.
L If you use a DSL/ADSL service, we recommend 
connecting a DSL/ADSL filter between the base 
unit and the telephone line jack. Contact your 
DSL/ADSL provider for details.
The handset does not ring. LThe ringer volume is turned off. Adjust the ringer 
volume (page 23).
L Silent mode is turned on. Turn it off (page 26).
The base unit does not 
ring. L
The ringer volume is turned off. Adjust the ringer 
volume (page 16).
I cannot make a call. LThe dialing mode may be set incorrectly. Change 
the setting (page 14).
L The handset is too far from the base unit. Move 
closer and try again.
I cannot make long 
distance calls. L
Make sure that you have long distance service.
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Caller ID/Talking Caller ID
ProblemCause/solution
Caller information is not 
displayed. L
You must subscribe to Caller ID service. Contact 
your service provider/telephone company for 
details.
L If your unit is connected to any additional 
telephone equipment such as a Caller ID box or 
cordless telephone line jack, plug the unit directly 
into the wall jack.
L If you use a DSL/ADSL service, we recommend 
connecting a DSL/ADSL filter between the base 
unit and the telephone line jack. Contact your 
DSL/ADSL provider for details.
L The name display service may not be available in 
some areas. Contact your service provider/
telephone company for details.
L Other telephone equipment may be interfering 
with this unit. Disconnect the other equipment and 
try again.
Caller information is not 
announced. L
The handset or base unit’s ringer volume is turned 
off. Adjust it (page 16, 23).
L The Talking Caller ID feature is turned off. Turn it 
on (page 24).
L The number of rings for the answering system is 
set to “ 2 rings ” or “Toll saver ”. Select a 
different setting (page 36).
Caller information is 
displayed or announced 
late. L
Depending on your service provider/telephone 
company, the unit may display or announce the 
caller’s information at the 2nd ring or later.
L Move closer to the base unit.
The caller list/incoming 
phone numbers are not 
edited automatically. L
The Caller ID number auto edit feature is turned 
off. Turn it on and try again (page 24).
L You need to call back the edited number to 
activate Caller ID number auto edit.
I cannot dial the phone 
number edited in the caller 
list. L
The phone number you dialed might have been 
edited incorrectly (for example, the long distance 
“1” or the area code is missing). Edit the phone 
number with another pattern (page 30).
Time on the unit has 
shifted. L
Incorrect time information from incoming Caller ID 
changes the time. Set the time adjustment to 
“Manual” (off) (page 23).
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Answering systemThe 2nd caller’s 
information is not 
displayed during an 
outside call.
L
In order to use Caller ID, call waiting, or Call 
Waiting Caller ID (CWID), you must first contact 
your service provider/telephone company and 
subscribe to the desired service.
After subscribing, you may need to contact your 
service provider/telephone company again to 
activate this specific se rvice, even if you already 
subscribed to both Caller ID and Call Waiting with 
Caller ID services (CWID).
ProblemCause/solution
The unit does not record 
new messages. L
The answering system is turned off. Turn it on 
(page 32).
L The message memory is full. Erase unnecessary 
messages (page 33).
L The recording time is set to  “Greeting only”. 
Change the setting (page 37).
L If you subscribe to a voice mail service, messages 
are recorded by your  service provider/telephone 
company, not your telephone. Change the unit’s 
number of rings setting or  contact your service 
provider/telephone company (page 36).
I cannot operate the 
answering system. L
Someone is using the unit. Wait for the other user 
to finish.
L A caller is leaving a message. Wait for the caller to 
finish.
L The handset is too far from the base unit. Move 
closer.
I cannot operate the 
answering system 
remotely. L
The remote access code is not set. Set the remote 
access code (page 35).
L You are entering the wrong remote access code. If 
you have forgotten your remote access code, 
enter the remote access code setting to check 
your current code (page 35).
L Press each key firmly.
L The answering system is turned off. Turn it on 
(page 36).
ProblemCause/solution
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Liquid damage
Caution:
LTo avoid permanent damage, do not use a microwave oven to speed up the drying 
process.
ProblemCause/solution
Liquid or other form of 
moisture has entered the 
handset/base unit. L
Disconnect the AC adaptor and telephone line 
cord from the base unit. Remove the batteries 
from the handset and leave to dry for at least 3 
days. After the handset/base unit are completely 
dry, reconnect the AC adaptor and telephone line 
cord. Insert the batteries and charge fully before 
use. If the unit does not work properly, contact an 
authorized service center.
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FCC and other information
This equipment complies with Part 68 of the 
FCC rules and the requirements adopted by 
the ACTA. On the bottom of this equipment 
is a label that contains, among other 
information, a product identifier in the 
format US:ACJ----------.
If requested, this number must be provided 
to the telephone company.
L Registration No.............(found on the bottom of the unit)
L Ringer Equivalence No. (REN).......0.1B
A plug and jack used to connect this 
equipment to the premises wiring and 
telephone network must comply with the 
applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A 
compliant telephone cord and modular plug 
is provided with the product. It is designed 
to be connected to a compatible modular 
jack that is also compliant.
The REN is used to determine the number 
of devices that may be connected to a 
telephone line. Excessive RENs on a 
telephone line may result in the devices not 
ringing in response to an incoming call. In 
most but not all areas, the sum of RENs 
should not exceed five (5.0). To be certain 
of the number of devices that may be 
connected to a line, as determined by the 
total RENs, contact the local telephone 
company. For products approved after July 
23, 2001, the REN for the product is part of 
the product identifier that has the format 
US:AAAEQ##TXXXX. The digits 
represented by ## are the REN without a 
decimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the 
telephone network, the telephone company 
will notify you in advance that temporary 
discontinuance of service may be required. 
But if advance notice isnt practical, the 
telephone company will notify the customer 
as soon as possible. Also, you will be 
advised of your right to file a complaint with 
the FCC if you believe it is necessary. The telephone company may make changes 
in its facilities, equipment, operations or 
procedures that could affect the operation of 
the equipment. If this happens the 
telephone company will provide advance 
notice in order for you to make necessary 
modifications to maintain uninterrupted 
service.
If trouble is experienced with this 
equipment, for repair or warranty 
information, please contact a Factory 
Service Center or other Authorized Servicer. 
If the equipment is causing harm to the 
telephone network, the telephone company 
may request that you disconnect the 
equipment until the problem is resolved.
Connection to party line service is subject to 
state tariffs. Contact the state public utility 
commission, public service commission or 
corporation commission for information.
If your home has specially wired alarm 
equipment connected to the telephone line, 
ensure the installation of this equipment 
does not disable your alarm equipment. If 
you have questions about what will disable 
alarm equipment, consult your telephone 
company or a qualified installer.
This equipment is hearing aid compatible as 
defined by the FCC in 47 CFR Section 
68.316.
When you hold the phone to your ear, noise 
might be heard in your Hearing Aid. Some 
Hearing Aids are not adequately shielded 
from external RF (radio frequency) energy. If 
noise occurs, use an optional headset 
accessory or the speakerphone option (if 
applicable) when using this phone. Consult 
with your audiologist or Hearing Aid 
manufacturer about the availability of 
Hearing Aids which provide adequate 
shielding to RF energy commonly emitted 
by digital devices.
 
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WHEN PROGRAMMING EMERGENCY 
NUMBERS AND(OR)  MAKING TEST 
CALLS TO EMERGENCY NUMBERS:
1) Remain on the line and briefly explain to the dispatcher the reason for the call.
2) Perform such activities in the off-peak  hours, such as early morning or late 
evenings.
This device complies with Part 15 of the 
FCC Rules. Operation is subject to the 
following two conditions:
(1) This device may not cause harmful 
interference, and (2) this device must 
accept any interference received, including 
interference that may cause undesired 
operation.
Privacy of communications may not be 
ensured when using this phone.
CAUTION:Any changes or modifications not expressly 
approved by the party responsible for 
compliance could void the user’s authority 
to operate this device.
NOTE:This equipment has been tested and found 
to comply with the limits for a Class B digital 
device, pursuant to Part 15 of the FCC 
Rules. These limits are designed to provide 
reasonable protection against harmful 
interference in a residential installation. This 
equipment generates, uses, and can radiate 
radio frequency energy and, if not installed 
and used in accordance with the 
instructions, may cause harmful 
interference to radio communications. 
However, there is no guarantee that 
interference will not occur in a particular 
installation. If this equipment does cause 
harmful interference to radio or television 
reception, which can be determined by 
turning the equipment off and on, the user is 
encouraged to try to correct the interference 
by one or more of the following measures:
– Reorient or relocate the receiving  antenna.
– Increase the separation between the  equipment and receiver.
– Connect the equipment into an outlet on a  circuit different from that to which the 
receiver is connected. – Consult the dealer or an experienced 
radio/TV technician for help.
Some cordless telephones operate at 
frequencies that may cause interference to 
nearby TVs and VCRs. To minimize or 
prevent such interference, the base of the 
cordless telephone should not be placed 
near or on top of a TV or VCR. If  
interference is experienced, move the 
cordless telephone further away from the TV 
or VCR. This will often reduce, or eliminate, 
interference.
FCC RF Exposure Warning:
L This product complies with FCC radiation  exposure limits set forth for an 
uncontrolled environment. 
L To comply with FCC RF exposure  requirements, the base unit must be 
installed and operated 20 cm (8 inches) 
or more between the product and all 
person’s body (excluding extremities of 
hands, wrist and feet). 
L This product may not be collocated or  operated in conjunction with any other 
antenna or transmitter.
L The handset may be carried and operated  with only the specific provided belt-clip. 
Other non-tested belt-clips or similar 
body-worn accessories may not comply 
and must be avoided.
Notice
L FCC ID can be found inside the battery  compartment or on the bottom of the 
units. 
Compliance with TIA-1083 standard: 
Telephone handsets identified with this logo 
have reduced noise and interference when 
used with T-Coil equipped hearing aids and 
cochlear implants.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
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