Panasonic Kx Tg1032 Operating Instructions Manual

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For assistance, please visit http://www.panasonic.com/help41
Battery recharge
Making/answering calls, intercom
ProblemCause/solution
I fully charged the 
batteries, but 7 
continues to flash.LClean the charge contacts and charge again 
(page 11).
LThe batteries may need to be replaced with a 
new ones (page 10).
I fully charged the 
batteries, but the operating 
time seems to be short.LWipe the battery ends (S, T) and the unit 
contacts with a dry cloth.
The handset display is 
blank.LConfirm that the batteries are properly installed.
LFully charge the batteries (page 10, 11).
ProblemCause/solution
w is displayed, but I 
cannot make a call.LThe handset and base unit could not 
communicate for some reason, such as 
interference from other electrical appliances. 
Perform the following:
– Move the handset and base unit away from 
other electrical appliances.
– Move closer to the base unit.
Static is heard, sound cuts 
in and out. Interference 
from other electrical units.LMove the handset and base unit away from 
other electrical appliances.
LMove closer to the base unit.
LIf your unit is connected to a telephone line with 
DSL service, we recommend connecting a noise 
filter between the base unit and the telephone 
line jack. Contact your DSL provider for details.
The handset does not ring.LThe ringer volume is turned off. Adjust it (page 
24).
I cannot make a call.LThe dialing mode may be set incorrectly. 
Change the setting (page 14).
LAnother handset is in use. Try again later.
I cannot have a 
conversation using the 
headset.LMake sure that an optional headset is 
connected properly (page 38).
I cannot make long 
distance calls.LMake sure that you have long distance service.
I cannot page the handset.LThe called handset is too far from the base unit.
LThe called handset is in use. Try again later.



						

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Caller ID
ProblemCause/solution
The handset does not 
display the caller’s name 
and/or phone number.LYou have not subscribed to Caller ID service. 
Contact your telephone service provider to 
subscribe.
LIf your unit is connected to any additional 
telephone equipment such as a Caller ID box or 
cordless telephone line jack, disconnect the unit 
from the equipment and plug the unit directly 
into the wall jack.
LIf your unit is connected to a telephone line with 
DSL service, we recommend connecting a noise 
filter between the base unit and the telephone 
line jack. Contact your DSL provider for details.
LThe name display service may not be available 
in some areas. Contact your telephone service 
provider for details.
LOther telephone equipment may be interfering 
with this unit. Disconnect the other equipment 
and try again.
LThe caller requested not to send caller 
information (page 21).
LIf a call is being transferred to you, the caller 
information is not displayed.
LGenerally, caller information is displayed from 
the 2nd ring.
The caller list/incoming 
phone numbers are not 
edited automatically.LThe Caller ID number auto edit feature is turned 
off. Turn it on and try again (page 24).
LYou need to call back the edited number to 
activate Caller ID number auto edit.
I cannot dial the phone 
number edited in the caller 
list.LThe phone number you dialed might have an 
incorrectly edited pattern (for example, the long 
distance “1” or the area code is missing). Edit 
the phone number with another pattern (page 
21).



						

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Answering systemThe 2nd caller’s 
information is not displayed 
during an outside call.LIn order to use Caller ID, Call Waiting, or Call 
Waiting Caller ID (CWID), you must first contact 
your telephone service provider and subscribe 
to the desired service.
After subscribing, you may need to contact your 
telephone service provider again to activate this 
specific service, even if you already subscribed 
to both Caller ID and Call Waiting with Caller ID 
services (CWID).
ProblemCause/solution
I cannot listen to messages 
from a remote location.LA touch tone phone is required for remote 
operation.
LEnter the remote code correctly (page 31).
LThe answering system is off. Turn it on (page 
31).
The unit does not record 
new messages.LThe answering system is off. Turn it on (page 26, 
31).
LThe message memory is full. Erase 
unnecessary messages (page 28, 29).
LIf you subscribe to the Voice Mail service, 
messages are recorded by the telephone 
service provider not your telephone (page 31).
I cannot operate the 
answering system.LSomeone is operating the answering system.
LIf someone is talking on a conference call, you 
cannot operate the answering system. Try again 
later.
ProblemCause/solution



						

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FCC and other information
This equipment complies with Part 68 
of the FCC rules and the requirements 
adopted by the ACTA. On the bottom 
of this equipment is a label that 
contains, among other information, a 
product identifier in the format 
US:ACJ----------.
If requested, this number must be 
provided to the telephone company.
L Registration No
   ............(found on the bottom of the 
unit)
L Ringer Equivalence No.
   (REN).......0.1B
A plug and jack used to connect this 
equipment to the premises wiring and 
telephone network must comply with 
the applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A 
compliant telephone cord and modular 
plug is provided with the product. It is 
designed to be connected to a 
compatible modular jack that is also 
compliant.
The REN is used to determine the 
number of devices that may be 
connected to a telephone line. 
Excessive RENs on a telephone line 
may result in the devices not ringing in 
response to an incoming call. In most 
but not all areas, the sum of RENs 
should not exceed five (5.0). To be 
certain of the number of devices that 
may be connected to a line, as 
determined by the total RENs, contact 
the local telephone company. For 
products approved after July 23, 2001, 
the REN for the product is part of the 
product identifier that has the format 
US:AAAEQ##TXXXX. The digits 
represented by ## are the REN 
without a decimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the 
telephone network, the telephone 
company will notify you in advance 
that  temporary discontinuance of 
service may be required. But if 
advance notice isn’t practical, the 
telephone company will notify the 
customer as soon as possible. Also, 
you will be advised of your right to file 
a complaint with the FCC if you 
believe it is necessary.
The telephone company may make 
changes in its facilities, equipment, 
operations or procedures that could 
affect the operation of the equipment. 
If this happens the telephone company 
will provide advance notice in order for 
you to make necessary modifications 
to maintain uninterrupted service.
If trouble is experienced with this 
equipment, for repair or warranty 
information, please contact a Factory 
Service Center or other Authorized 
Servicer. If the equipment is causing 
harm to the telephone network, the 
telephone company may request that 
you disconnect the equipment until the 
problem is resolved.
Connection to party line service is 
subject to state tariffs. Contact the 
state public utility commission, public 
service commission or corporation 
commission for information.
If your home has specially wired alarm 
equipment connected to the telephone 
line, ensure the installation of this 
equipment does not disable your alarm 
equipment. If you have questions 



						

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about what will disable alarm 
equipment, consult your telephone 
company or a qualified installer.
This equipment is hearing aid 
compatible as defined by the FCC in 
47 CFR Section 68.316.
When you hold the phone to your ear, 
noise might be heard in your Hearing 
Aid. Some Hearing Aids are not 
adequately shielded from external RF 
(radio frequency) energy. If noise 
occurs, use an optional headset 
accessory or the speakerphone option 
(if applicable) when using this phone. 
Consult with your audiologist or 
Hearing Aid manufacturer about the 
availability of Hearing Aids which 
provide adequate shielding to RF 
energy commonly emitted by digital 
devices.
WHEN PROGRAMMING 
EMERGENCY NUMBERS AND(OR) 
MAKING TEST CALLS TO 
EMERGENCY NUMBERS:
1) Remain on the line and briefly 
explain to the dispatcher the reason 
for the call.
2) Perform such activities in the off-
peak hours, such as early morning 
or late evenings.
This device complies with Part 15 of 
the FCC Rules. Operation is subject to 
the following two conditions:
(1) This device may not cause harmful 
interference, and (2) this device must 
accept any interference received, 
including interference that may cause 
undesired operation.
Privacy of communications may not 
be ensured when using this phone.CAUTION:Any changes or modifications not 
expressly approved by the party 
responsible for compliance could void 
the user’s authority to operate this 
device.
NOTE:This equipment has been tested and 
found to comply with the limits for a 
Class B digital device, pursuant to Part 
15 of the FCC Rules. These limits are 
designed to provide reasonable 
protection against harmful interference 
in a residential installation. This 
equipment generates, uses, and can 
radiate radio frequency energy and, if 
not installed and used in accordance 
with the instructions, may cause 
harmful interference to radio 
communications. However, there is no 
guarantee that interference will not 
occur in a particular installation. If this 
equipment does cause harmful 
interference to radio or television 
reception, which can be determined by 
turning the equipment off and on, the 
user is encouraged to try to correct the 
interference by one or more of the 
following measures:
– Reorient or relocate the receiving 
antenna.
– Increase the separation between the 
equipment and receiver.
– Connect the equipment into an outlet 
on a circuit different from that to 
which the receiver is connected.
– Consult the dealer or an experienced 
radio/TV technician for help.
Some cordless telephones operate at 
frequencies that may cause 
interference to nearby TVs and VCRs. 
To minimize or prevent such 
interference, the base of the cordless 
telephone should not be placed near 
or on top of a TV or VCR. If 



						

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Notice
ENERGY STAR
As an 
ENERGY STA R® Participant, 
Panasonic has determined that this 
product meets the 
ENERGY STA R  
guidelines for energy efficiency. 
ENERGY STAR is a U.S. registered 
mark.
interference is experienced, move the 
cordless telephone further away from 
the TV or VCR. This will often reduce, 
or eliminate, interference.
FCC RF Exposure Warning:
L This product complies with FCC 
radiation exposure limits set forth for 
an uncontrolled environment. 
L To comply with FCC RF exposure 
requirements, the base unit must be 
installed and operated 20 cm (8 
inches) or more between the 
product and all person’s body 
(excluding extremities of hands, 
wrist and feet). 
L This product may not be collocated 
or operated in conjunction with any 
other antenna or transmitter.
L The handset may be carried and 
operated with only the specific 
provided belt-clip. Other non-tested 
belt-clips or similar body-worn 
accessories may not comply and 
must be avoided.



						

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Specifications
■Standard:
DECT 6.0 (Digital Enhanced Cordless 
Telecommunications 6.0)
■Number of channels:
60 Duplex Channels
■Frequency range:
1.92 GHz to 1.93 GHz
■Duplex procedure:
TDMA (Time Division Multiple Access)
■Channel spacing:
1,728 kHz
■Bit rate:
1,152 kbit/s
■Modulation:
GFSK (Gaussian Frequency Shift 
Keying)
■RF transmission power:
Approx. 100 mW
■Voice coding:
ADPCM 32 kbit/s
■Power source:
120 V AC, 60 Hz
■Power consumption:
Base unit:
Standby: Approx. 1.8 W
Maximum: Approx. 5.0 W
Charger:
Standby: Approx. 0.7 W
Maximum: Approx. 3.5 W
■Operating conditions:
5 °C – 40 °C (41 °F – 104 °F), 20 % – 80 
% relative air humidity (dry)
■Dimensions:
Base unit: Approx. 54 mm × 122 mm × 
137 mm
(2
1/8inches × 413/16inches × 53/8 
inches)
Handset: Approx. 169 mm × 49 mm × 
35 mm
(6
21/32inches × 115/16inches × 13/8 inches)Charger: Approx. 51 mm × 81 mm × 91 
mm
(2 inches × 3
3/16inches × 319/32 inches)
■Mass (weight):
Base unit: Approx. 220 g (0.49 lb.) 
Handset: Approx. 140 g (0.31 lb.)
Charger: Approx. 70 g (0.15 lb.)
Note:
LDesign and specifications are subject 
to change without notice.
LThe illustrations in these instructions 
may vary slightly from the actual 
product.



						

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Customer services
Customer Services Directory
Obtain Product Information and Operating Assistance; locate your nearest 
Dealer or Service Center; purchase Parts and Accessories; or make Customer 
Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at: 
http://www.panasonic.com/contactinfo
You may also contact us directly at: 1-800-211-PANA (1-800-211-7262),
Monday - Friday 9 am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST.
TTY users (hearing or speech impaired users) can call 1-877-833-8855.
TTY users (hearing or speech impaired users) can call 1-866-605-1277. Purchase Parts, Accessories and Instruction Books online for all 
Panasonic Products by visiting our Web Site at:
http://www.pasc.panasonic.com
or, send your request by E-mail to:
[email protected]
You may also contact us directly at:
1-800-332-5368 (Phone)  1-800-237-9080 (Fax Only) 
(Monday - Friday 9 am to 9 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and 
Personal Checks.)
Accessory Purchases
Service in Puerto Rico
Panasonic Puerto Rico, Inc.
San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, 
Carolina, Puerto Rico 00985
Phone (787)750-4300, Fax (787)768-2910



						

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✄
Warranty
PANASONIC CONSUMER 
ELECTRONICS COMPANY, DIVISION 
OF PANASONIC CORPORATION OF 
NORTH AMERICA 
One Panasonic Way, 
Secaucus, New Jersey 07094PANASONIC PUERTO RICO, INC.
San Gabriel Industrial Park, 
Ave. 65 de Infantería, Km. 9.5,
Carolina, Puerto Rico 00985
Panasonic Telephone Products
Limited Warranty
Limited Warranty CoverageIf your product does not work properly because of a defect in materials or 
workmanship, Panasonic Consumer Electronics Company or Panasonic Puerto 
Rico, Inc. (collectively referred to as “the warrantor”) will, for the length of the 
period indicated on the chart below, which starts with the date of original 
purchase (“Limited Warranty period”), at its option either (a) repair your product 
with new or refurbished parts, or (b) replace it with a new or a refurbished 
product. The decision to repair or replace will be made by the warrantor.
    Parts    Labor
     One (1) Year    One (1) Year
During the “Labor” Limited Warranty period there will be no charge for labor. 
During the “Parts” Limited Warranty period, there will be no charge for parts. 
You must mail-in your product prepaid during the Limited Warranty period. This 
Limited Warranty excludes both parts and labor for batteries, antennas, and 
cosmetic parts (cabinet). This Limited Warranty only applies to products 
purchased and serviced in the United States or Puerto Rico. This Limited 
Warranty is extended only to the original purchaser and only covers products 
purchased as new.
Mail-In ServiceFor assistance in the continental U.S.A. in obtaining repairs please ship the 
product prepaid to:
   Panasonic Service and Technology Company Customer Service Center
   4900 George McVay Drive Suite B Door #12 McAllen, TX 78503
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 
or fax (787)-768-2910.
For Limited Warranty service for headsets if a headset is included with this 
product please call Panasonic at 1-800-332-5368.
When shipping the unit carefully pack, include all accessories, and send it 
prepaid, adequately insured and preferably in the original carton. Include a 
letter detailing the complaint, a return address and provide a day time phone 
number where you can be reached.



						

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IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE 
PURCHASER WILL BE REQUIRED TO FURNISH A SALES 
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, 
AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE 
CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH 
PROOF OF PURCHASE.
Limited Warranty Limits And ExclusionsThis Limited Warranty ONLY COVERS failures due to defects in materials or 
workmanship, and DOES NOT COVER normal wear and tear or cosmetic 
damage. The Limited Warranty ALSO DOES NOT COVER damages which 
occurred in shipment, or failures which are caused by products not supplied by 
the warrantor, or failures which result from accidents, misuse, abuse, neglect, 
bug infestation, mishandling, misapplication, alteration, faulty installation, set-
up adjustments, misadjustment of consumer controls, improper maintenance, 
power line surge, lightning damage, modification, introduction of sand, humidity 
or liquids, commercial use such as hotel, office, restaurant, or other business or 
rental use of the product, or service by anyone other than a Factory Service 
Center or other Authorized Servicer, or damage that is attributable to acts of 
God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER 
“LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE 
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM 
THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF 
THIS LIMITED WARRANTY. (As examples, this excludes damages for lost 
time, lost calls or messages, cost of having someone remove or re-install an 
installed unit if applicable, travel to and from the servicer. The items listed are 
not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED 
WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, 
ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or 
consequential damages, or limitations on how long an implied warranty lasts, 
so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have 
other rights which vary from state to state. If a problem with this product 
develops during or after the Limited Warranty period, you may contact your 
dealer or Service Center. If the problem is not handled to your satisfaction, then 
write to the warrantor’s Consumer Affairs Department at the addresses listed 
for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED 
WARRANTY, ARE YOUR RESPONSIBILITY.