Panasonic Kx Tda50 User Manual

1.7 Extension Settings
User Manual 81
1.7.7 Background Music (BGM)
To select and set/cancel
1.7.8 Data Line Security
You can protect the line against audible notification tones, such as a call waiting tone during a 
conversation. Set this feature if your extension has a data communication device, such as a computer 
or fax machine connected to ensure secure data transmission.
To set/cancel
1.7.9 Time Service
Some extensions may be prohibited from performing this feature.
You can listen to the background...

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1.7.10 Paralleled Telephone
The Time Service (Day/Night/Lunch/Break) button light always shows the current status 
as follows:
Off: Day mode
Green on: Lunch mode
Flashing Green: Break mode
Red on: Night mode
Flashing Red: Holiday mode
Any extension user except the managers can check the current status by pressing the 
Time Service (Day/Night/Lunch/Break) button.
Customizing Your Phone
3.1.3 Customizing the Buttons
Create or edit a Time Service...

1.7 Extension Settings
User Manual 83
1.7.11 Wireless XDP Parallel Mode
Your PS can be used in parallel with a PT or SLT.
When in this mode, incoming calls to a wired telephone also ring the paired PS.
To  s e t
To cancel
1.7.12 Extension Feature Clear
You can reset the settings of the following features on your extension to the default settings with one 
operation.
This feature is also known as Station Program Clear.Some wired telephones are prohibited from using this feature.
If you go off-hook while...

1.7 Extension Settings
84 User Manual
* These features may not be reset depending on the system programming. Do Not Disturb (DND)*Off
Call Waiting*Enable—Tone
Executive Busy Override DenyAllow
BGMOff
Data Line SecurityOff
Paralleled TelephoneThe telephone in 
parallel rings.
Log-in/Log-outLog-in
After performing Extension Feature Clear, the setting of Call Waiting becomes Enable—
Tone. In this case, dial tone 2 will be heard when you go off-hook.Features Default Setting
Off-hook.On-hook.
PT/SLT/PS
Enter...

1.8 Call Center
User Manual 85
1.8 Call Center
1.8.1 Log-in/Log-out, Wrap-up
To set Log-in/Log-out
You can control your status in an incoming call 
distribution group. When in the Log-out mode, 
incoming calls to the group will not ring at your 
extension. When you return, calls will again ring at 
your extension. (Default: Log-in) 
Even if your extension is logged-in, you can have a 
specified time period (wrap-up time) when you will not 
receive calls after completing a previous call. This 
time can be...

1.8 Call Center
86 User Manual
To enter/leave the Not Ready mode
To set/cancel the Not Ready mode or to leave the Wrap-up mode (To enter the Ready 
mode)
While on-hook
PT/PS
Press Log-in/Log-out.
(Log-in/Log-out)
Specified
OR
All
ICD Group
extension no.
Enter ICD Group extension 
number or     .
ICD Group: Incoming Call Distribution Group
While on-hook
PT/PS
Press Log-in/Log-out of a Specified Group.
(Log-in/Log-out
of a Specified Group)
PT/SLT/PS
On-hook. Off-hook.
537
Not Ready
Ready1
0
OR
Enter...

1.8 Call Center
User Manual 87
1.8.2 Incoming Call Distribution Group Monitor
— Monitoring the Status of Waiting Calls
— Monitoring and Changing the Log-in/Log-out Status of Extensions
The extension assigned as a Supervisor extension can monitor and control the status of other 
extensions in an incoming call distribution group. It should have a PT with 6-line display. The display 
and DSS buttons show as follows:* The status will be as follows:
Ready   Not Ready
Not Ready   Ready 
Wrap-up   Not Ready...

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 Monitoring the Status of Waiting Calls
The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an 
incoming call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.

The current date/time
The ICD Group extension number/name
The number of waiting calls
The longest waiting time

The date/time when cleared at last time
The total number of received calls...

1.8 Call Center
User Manual 89
 Monitoring and Changing the Log-in/Log-out Status of 
Extensions
The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution 
group members by the DSS button light. It can also change their Log-in/Log-out status if needed.
To monitor
To change the Log-in /Log-out mode
1.8.3 Manual Queue Redirection
When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are 
put in a waiting queue....

1.8 Call Center
90 User Manual
To forward the waiting call
The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting. 
Flashing red: The number of calls exceeds the manual queue redirection level.
Customizing Your Phone
3.1.3 Customizing the Buttons
Create or edit a Hurry-up button.
PT/PS
Press red or flashing red Hurry-up.
(Hurry-up)