Panasonic Kx Flm551 Laser Fax Machine Users Manual

							Fax – sending (cont.)
The other party complains that dirty
patterns or black lines appear on their
received document.
l The glass or rollers are dirty. Clean them
(p. 69).
I cannot send a fax overseas.
l Use the overseas transmission mode of
feature #23 (p. 54).
l Add two pauses at the end of the
telephone number or dial manually.
Fax – receiving
I cannot receive documents.
l The telephone line cord is connected to
the EXTjack on the unit. Connect to the
LINE jack (p. 14).
l When you have a single telephone line
and subscribe to a telephone company’s
voice mail service, you must also
subscribe to the Distinctive Ring Service
(p. 40).
I cannot receive documents automatically.
l The receiving mode is set to TELmode.
Set to FAX ONLYmode (p. 37).
l The time taken to answer the call is too
long. Decrease the number of rings of
feature #06 (p. 52).
The display shows the following, but faxes
are not received.
l The incoming call is not a fax. Change the
receiving mode to TELmode (p. 36).
Ablank sheet is ejected.
l The other party placed the document in
their fax machine the wrong way. Check
with the other party.
Awhite line or a dirty pattern appears on
your recording paper.
l The glass or rollers are dirty. Clean them
(p. 69).The printing quality is poor.
l The other party sent a faint document. Ask
them to send a clearer copy of the
document.
l Some paper has instructions
recommending which side to print on. Try
turning the paper over.
l You may have used paper with a cotton
and/or fiber content that is over 20%, such
as letterhead or resume paper.
l The remaining toner is low. Replace the
toner cartridge (p. 64).
l We recommend you replace the drum unit
every third time you replace the toner
cartridge (p. 64). To check the drum life
and quality, please print the printer test list
(p. 71).
l The toner save mode of feature #79 is on
(p. 56).
The other party complains that they
cannot send a document.
l The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper 
(p. 13) or clear the jammed paper (p. 66).
Receiving mode
I cannot select the desired receiving mode.
l If you want to set FAX ONLYmode:
— press PQto turn on the
AUTO ANSWER light.
l If you want to set TELmode:
— press PQto turn off the
AUTO ANSWER light.
The other party complains that they
cannot send a document.
l The unit is not in AUTO ANSWER mode.
Press PQto turn on the
AUTO ANSWER light. CONNECTING.....
61
Operations
For fax advantage assistance, call 1-800-435-7329.
ON
OFF
(continued) 
						

							62
Operations
For fax advantage assistance, call 1-800-435-7329.
Copying
The unit does not make a copy.
l You cannot make a copy during
programming. Make the copy after
programming or stop programming.
Ablack line, a white line or a dirty pattern
appears on the copied document.
l The glass or rollers are dirty. Clean them
(p. 69).
The printing quality is poor.
l Some paper has instructions
recommending which side to print on. Try
turning the paper over. 
l You may have used paper with a cotton
and/or fiber content that is over 20%, such
as letterhead or resume paper. 
l The remaining toner is low. Replace the
toner cartridge (p. 64).
l We recommend you replace the drum unit
every third time you replace the toner
cartridge (p. 64). To check the drum life
and quality, please print the printer test list
(p. 71).
l The toner save mode of feature #79 is on
(p. 56).
Using an answering
machine
I cannot receive documents automatically.
l Your greeting message on the answering
machine is too long. Shorten the message
(up to 10 seconds).
l The answering machine rings too many
times. Set to 1 or 2 rings.
I cannot receive voice messages.
l Check if the answering machine is turned
on and connected to the fax machine
properly (p. 38).
l Set the number of rings on the answering
machine to 1 or 2.I cannot retrieve recorded voice messages
on the answering machine from a remote
location.
l You did not program your remote access
code into your fax machine correctly.
Program the same code that is
programmed on the answering machine on
the fax machine with feature #12 (p. 53).
I pressed the remote access code to
access the answering machine remotely,
but the line was disconnected.
l The code may include “#” which is used
for certain features provided by telephone
companies. Change the code on the
answering machine to another number
which does not include “#”. Also change
the code of the fax machine with feature
#12 (p. 53).
Callers complain that they cannot send a
document.
l Your answering machine has run out of
recording tape. Rewind the tape to record
messages.
l You set the answering machine to only
give a greeting message.
Multi-Function Station
I cannot open a TIFF file.
l You must change the compression format
of the file. 
Example: To convert an image using
Imaging for Windows.
1. Click[Start], point to [Programs]—
[Accessories], then click [Imaging].
2. Open the TIFF file that you cannot open
in [Multi-Function Viewer].
3. Select [Properties]from the [Page]
menu.
— The [Page Properties] dialog box
will appear.
4. Click the [Compression]tab, then
select [CCITT Group 3 (1d) Modified
Huffman] from the drop-down list.
5. Click[OK].
— The compression format of the file is
now changed.
ABC
OriginalCopy
(continued)(continued) 
						

							63
Operations
For fax advantage assistance, call 1-800-435-7329.
Multi-Function Station
(cont.)
[Launcher] disappears.
l Look in the tool bar. If you do not find the
[Launcher]icon, it is closed. If you do find
the icon, it is just minimized. Click the icon
in the tool bar.
I cannot recognize the last part of an entry
in the list of the [One Touch], [Directory],
[Journal] or [Caller ID].
l Put the cursor on the line between the
buttons, the cursor changes shape and
you can expand the area by dragging or
double-clicking.
When I exit Multi-Function Station, the
[Multi-Function Viewer] window does not
close.
l The [Multi-Function Viewer]window can
be operated separately. Click the [X]
button to close the window.
I cannot scan.
l The fax machine is in use. Try later on.
l There is not enough space on the hard
disk. Delete unnecessary files and try
again.
l There is not enough memory. Close some
applications and try again.
l Restart the PC, and try again.
l Check the connection of the PC and the
fax machine (p. 43).
l You attempted to scan a document longer
than the paper size which you set in the
[Panasonic FLM551/FLB751 Series]
dialog box. Change the setting or divide
the document into the appropriate paper
size, and try again.
The document does not feed into the fax
machine.
l Remove the document and reinsert it.Even after clicking [Cancel], scanning
continues.
l Please wait. It may take a while for the
cancel request to be accepted.
Multi-Function Station does not work
properly.
l Click the [X]button to exit Multi-Function
Station, and restart. If Multi-Function
Station still does not close, restart the PC.
l If you connect the USB cable to USB hub,
connect it to the USB port of your
computer directly.
l Confirm the BIOS setting of your
computer. For parallel connection, select
ECP, Bi-directional or an equivalent
parallel port mode. For USB connection,
select USB port mode. Please refer to
your PC operating instructions or consult
the manufacturer.
l If you have any other multifunction
softwares installed on your computer,
uninstall it.
I want to replace the parallel cable with a
USB cable and vice versa.
l You must change the printer properties.
1. Replace the cables.
2. Set the connection type (parallel or
USB) by using the fax machine
according to the cable type you use
(feature #15 on page 53).
3. Click [Start], point to [Settings], then
click [Printers].
4. Right-click [Panasonic FLM551/
FLB751 Series]and click [Properties].
— The [Panasonic FLM551/FLB751
Series Properties]dialog box will
appear.
5. 
Click the [Details](Windows 98/Me) /
[Ports] (Windows 2000) tab, select the
connection type, then click [OK].
— If Multi-Function Station does not
work correctly, uninstall the software,
then re-install it.
If a power failure occurs!
l The unit will not function.
lThe unit is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
l Fax transmission and reception will be interrupted.
l If any fax documents are stored in the memory, they will be lost. When power is restored, a
power down report will be printed out stating which contents in the memory have been erased.(continued) 
						

							64
Replacement
For fax advantage assistance, call 1-800-435-7329.
When the display shows the following, replace the toner cartridge.
Display:
or
We recommend you replace the drum unit every third time you replace the toner cartridge.
To check the drum life and quality, please print the printer test list (p. 71).
To ensure that the unit operates properly, we recommend the use ofPanasonic toner cartridge
(Model No. KX-FA76) and drum unit (Model No. KX-FA77D). See page 5 for accessory
information.
Caution:
l The drum unit contains a photosensitive drum. Exposing it to light may damage the drum.
Once you have opened the protection bag:
— Do not expose the drum unit to light for more than 5 minutes.
— Do not touch or scratch the green drum surface.
— Do not place the drum unit near dust or dirt, or in a high humidity area.
— Do not expose the drum unit to direct sunlight.
l Do not unplug the fax machine to prevent loss of fax documents in memory.
l We cannot be responsible for any damage to the unit or degradation of print quality
which may occur from the use of non-Panasonic toner cartridge and drum unit.
l Do not leave the toner cartridge out of the protection bag for a long time. It will decrease
the toner life.
l Do not pour any toner into the toner cartridge.TONER EMPTY
TONER LOW
Replacing the toner cartridge and the drum unit!
Front cover
Fuser unit
Front cover
open button2
Push the front cover open button then
open the front cover.
Caution:
The fuser unit gets hot. 
Do not touch it.
3
Tap on the used toner cartridge several
times to allow the remaining toner to fall
into the drum unit. Remove the drum and
toner unit by holding the two tabs.
l If you replace the toner cartridge and the
drum unit at the same time, skip to step 6.
Drum and 
toner unit
1
Remove the new toner cartridge from the
protection bag. Peel off the seal from the
toner cartridge.
New toner cartridge
Seal 
						

							65For fax advantage assistance, call 1-800-435-7329.
6
If you replace the drum unit at the same
time, remove the new drum unit from the
protection bag. Remove the protection
bar from the drum unit.
With “Panasonic” face up on the toner
cartridge, match the red arrows on the
cartridge and the drum unit.
Replacement
Used toner 
cartridge12
Drum unit
Green drum surface
5
Pull up the right edge of the used toner
cartridge (
#). Remove the cartridge from
the drum unit (
$).
l The toner may stick to the cartridge and
the drum unit. Be careful when handling.
See page 4 for details.
l Do not drop the toner on the green drum
surface.
l Put the used toner cartridge into the
protection bag.
7
Slide the tab on the toner cartridge into
the slot of the drum unit.Tab
Slot
8a
Firmly press down on the right side of the
toner cartridge to snap into position and...
8b
turn the two levers on the toner cartridge
with firm pressure.
Levers
9
The toner cartridge is installed when the
triangles match.
Triangles
Protection bar
New drum unit
New toner 
cartridge Drum unit Hold here.
Red 
arrows
(continued)
4
Turn the two levers on the used toner
cartridge firmly.
Used toner cartridgeLevers
Levers 
						

							66
Replacement / Jams
For fax advantage assistance, call 1-800-435-7329.
Recording paper jam!
1
Push the front cover open button then open
the front cover.
2
When the recording paper has jammed
near the drum and toner unit:
Remove the jammed paper by pulling it
toward you.
Jammed paper
The display will show the following.
Display:
PAPER JAMMED
Caution:
The fuser unit gets hot. 
Do not touch it.
Front cover
Fuser unit
Front cover
open button
When the recording paper has jammed in the unit
11
Install the drum and toner unit by holding
the tabs.
l If the lower glass is 
dirty, clean it with 
a soft and dry cloth.
Drum and toner unit
12
Close the front cover, until locked, by
pushing down on both sides.
Waste disposal method
l Waste material may be dumped or incinerated under
conditions which meet all country and local
environmental regulations.
Front cover
Lower glass
10
Tap on the toner cartridge several times
to allow the toner to fall into the drum unit.
Grab the tabs, and shake the drum and
toner unit horizontally several times.
TabsToner cartridge 
						

							67
Jams
For fax advantage assistance, call 1-800-435-7329.
When the recording paper has jammed
near the recording paper exit:
Remove the jammed paper by pulling it
toward you.
Jammed paper
The display will show the following.
Display:
Remove the recording paper. Straighten and
reinsert it into the recording paper entrance.FAILED PICK UP
Front cover
Recording 
paper 
entrance
Recording 
paper 
entrance
When the recording paper was not fed into the unit
properly
4
Remove the recording paper. 
Straighten and reinsert it into the
recording paper entrance.
3
Close the front cover, until locked, by
pushing down on both sides. 
						

							68
Jams
For fax advantage assistance, call 1-800-435-7329.
No feeding or multiple feeding occurs 
while sending!
Shift the position of the green lever using a 
stick-like-instrument with a pointed end. 
Left:When documents do not feed.
Center:Standard position (pre-selected)
Right:When documents multi-feed.
Right Left
Green lever
If no feeding or multiple feeding occurs frequently, adjust the feeder pressure.
Document jams - sending!
1
Push the front cover open button then open
the front cover.
Jammed document
Front cover
Middle 
guide
Note:
l Do not pull out the jammed document forcibly before
opening the front cover.
Front cover
2
Pull down the middle guide while holding the
front cover.
3
Remove the jammed document carefully.
4
Lift the middle guide firmly.
5
Close the front cover, until locked, by
pushing down on both sides.
Caution:
The fuser unit gets hot. 
Do not touch it.
Front cover
Fuser unit
Front cover
open button 
						

							69
Cleaning
For fax advantage assistance, call 1-800-435-7329.
Cleaning the inside of the unit!
1
Disconnect the power cord and the
telephone line cord.
Telephone line cord
Power cord
Document 
feeder rollers
Upper glass
If any of the following problems occurs, clean the inside of the unit:
— If misfeeding of your original occurs frequently.
— If a black line, a white line or a dirty pattern appears on your recording paper, on your original,
or on the fax document received by the other party. 
2
Push the front cover open button then
open the front cover.
3
Pull down the middle guide while holding
the front cover.
4
Clean the document feeder rollers with a
cloth moistened with isopropyl rubbing
alcohol, and let all parts dry thoroughly.
Clean the upper glass with a soft and
dry cloth.
5
Lift the middle guide firmly.
Caution:
The fuser unit gets hot. 
Do not touch it.
Front cover
Fuser unit
Front cover
open button
Caution:
l Be careful when handling the toner drum unit.
See the caution for the drum unit on page 64 for details.
l Do not use paper products, such as paper towels or tissues, to clean the inside of the
unit.
Front cover
Middle 
guide
(continued) 
						

							70
Cleaning
For fax advantage assistance, call 1-800-435-7329.
7
Clean the lower glass with a soft and dry
cloth.
Drum and 
toner unit
Lower glass
8
Reinstall the drum and toner unit by
holding the tabs.
9
Close the front cover, until locked, by
pushing down on both sides.
10
Reconnect the power cord and the
telephone line cord.
Front cover
Telephone line cord
Power cord
6
Remove the drum and toner unit by
holding the two tabs.