Panasonic Kx Fg2451 Operating Instruction Manual

							8. Programmable Features
51
Setting the message 
alert{0}{#}You can select whether or not the message indicator on the 
cordless handset will flash when new messages have been 
recorded (page 40).
{0}“Off” (default)
{1}“On”
Note:
LThe message indicator will not flash for new messages while 
the cordless handset is in use.
LBattery performance may be shortened when using this 
feature (page 15).
Registering the 
cordless handset{0}{0}See page 52 for details.
FeatureFeature codeSelection 
						

							9. Option
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9Option Cordless  h ands et Re gis tratio n
9.1 Re-registering the cordless 
handset
The included cordless handset and base unit are 
preregistered. If for some reason the cordless handset is 
not registered to the base unit, register the cordless 
handset.
Important:
LMake sure the base unit and the cordless 
handset are near each other and not being used.
1Cordless handset:
{MENU}i{0}{0}
LThe rest of the procedure must be completed 
within 1 minute.
2Base unit:
Press and hold {LOCATOR}.
3Cordless handset:
Press {OK} (soft key), then wait until the cordless 
handset beeps. 
						

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10 Help
10.1 Error messages – Reports
If a problem occurs during fax transmission or reception, one of the following messages will be printed on the 
confirmation and journal reports (page 29).
MessageCodeCause & Solution
COMMUNICATION ERROR40-42 
46-72 
FFLA transmission or reception error occurred. Try 
again or check with the other party.
43
44LA line problem occurred. Connect the telephone line 
cord to a different jack and try again.
LAn overseas transmission error occurred. Try using 
the overseas mode (feature #23 on page 46).
DOCUMENT JAMMED-----LRemove the jammed document (page 64).
ERROR-NOT YOUR UNIT53
54
59
70LA transmission or reception error occurred because 
of a problem with the other party’s fax machine. 
Check with the other party.
JUNK FAX PROH. REJECT-----LThe junk fax prohibitor feature of this unit rejected 
fax reception.
MEMORY FULL-----LThe memory is full of received documents due to a 
lack of recording paper, a lack of ink film or a 
recording paper jam. Install paper (page 13), install 
ink film (page 11) or remove the jammed paper 
(page 63).
NO DOCUMENT-----LThe document was not fed into the unit properly. Re-
insert the document and try again.
OTHER FAX NOT RESPONDING-----LThe other party’s fax machine is busy or has run out 
of recording paper. Try again.
LThe other party’s fax machine rang too many times. 
Send the fax manually (page 29).
LThe other party’s machine is not a fax machine. 
Check with the other party.
LThe number you dialed is not in service.
PRESSED THE STOP KEY-----L{STOP} was pressed, and fax transmission or 
reception was canceled.
OK-----LFax transmission or reception was successful. 
						

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10.2 Error messages – Display
If the unit detects a problem, one or more of the following messages will appear on the display.
10.2.1 Base unit
DisplayCause & Solution
“BACK COVER OPEN”LThe back cover is open. Close the back cover firmly.
“CALL SERVICE”LThere is something wrong with the unit. Contact our service personnel.
“CHECK DOCUMENT”LThe document was not fed into the unit properly. Re-insert the document. If 
misfeeding occurs frequently, clean the document feeder rollers (page 65) 
and try again.
LThe document is longer than 600 mm (23
5/8"). Press {STOP} t o  r e m ove  t h e  
document. Divide the document into two or more sheets, and try again.
“CHECK FILM”LThe ink film is empty. Replace the ink film with a new one (page 11).
LThe ink film is not installed. Install it (page 11).
LThe ink film is slack or creased. Tighten it (see step 5 on page 11).
“CHECK MEMORY”LThe base unit memory (telephone numbers, parameters, etc.) has been 
erased. Re-program.
“CHECK PAPER”LThe recording paper is not installed or the unit has run out of paper. Install 
paper and press {SET} to clear the message.
LThe recording paper was not fed into the unit properly (page 64). Re-install 
paper (page 13) and press {SET} to clear the message.
LThe recording paper has jammed near the recording paper entrance. 
Remove the jammed paper (page 63) and press {SET} to clear the 
message.
“ERROR!!”LThe cordless handset tried to copy phonebook items (page 24) but the copy 
has been stopped.
“FAX IN MEMORY”LSee the other displayed message instructions to print out the document.
Received documents are stored in memory due to a lack of recording paper, 
a lack of ink film or a recording paper jam. Install paper (page 13), install ink 
film (page 11) or remove the jammed paper (page 63). You will lose all faxes 
in memory if the power is removed. Check with power connected.
“FAX MEMORY FULL”LThe memory is full of received documents due to a lack of recording paper, 
a lack of ink film or a recording paper jam. Install paper (page 13), install ink 
film (page 11) or remove the jammed paper (page 63). You will lose all faxes 
in memory if the power is removed. Check with power connected.
LWhen performing memory transmission, the document being stored 
exceeded the memory capacity of the unit. Send the entire document 
manually.
“FILM EMPTY 
BUY DIRECT FROM”
“www.panasonic.com/kx-
fa91”LThe ink film is empty. Replace the ink film with a new one (page 11). To 
place an order via the Internet, or to check for special offers, visit our web 
site: http://www.panasonic.com/kx-fa91
LThe ink film is slack. Tighten it (see step 5 on page 11) and install again.
LThe fax machine is positioned near appliances such as TVs or speakers 
which generate an intense magnetic field.
“FILM NEAR EMPTY 
BUY DIRECT FROM”
“www.panasonic.com/kx-
fa91”
“TO PRINT ORDER 
PRESS HELP”L
The remaining ink film is low. Prepare a new ink film (page 7). To print the 
film order sheet, press {HELP}, then {SET}. To place an order via the 
Internet, or to check for special offers, visit our web site: 
http://www.panasonic.com/kx-fa91 
						

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10.2.2 Cordless handset
“INCOMPLETE”LThe phonebook copy stopped because the destination cordless handset 
was out of range. Press {STOP} to clear the message.
“MEMORY FULL”LWhen making a copy, the document being stored exceeded the memory 
capacity of the unit. Press {STOP} to clear the message. Divide the 
document into sections.
“MESSAGE FULL”LThere is no room left in memory to record voice messages. Erase 
unnecessary messages (page 40, 41).
“MODEM ERROR”LThere is something wrong with the unit’s modem. Contact our service 
personnel.
“NO FAX REPLY”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“NO ITEMS STORED”LYou tried to copy your phonebook items to the cordless handset, but your 
phonebook was empty.
“OPEN CABINET
CHECK FILM SLACK”
“OPEN CABINET
CHECK FILM TYPE”LPlease use genuine Panasonic replacement film (page 7).
LThe ink film is slack. Tighten it (see step 5 on page 11).
LThe fax machine is positioned near appliances such as TVs or speakers 
which generate an intense magnetic field.
“PAPER JAMMED”LA recording paper jam occurred. Remove the jammed paper (page 63).
LYou forced the recording paper into the paper tray too strongly. Remove all 
of the installed paper, and re-install it gently.
“PHONEBOOK FULL”LThere is no space to store new items in the phonebook. Erase unnecessary 
items (page 23).
LThe phonebook memory of the cordless handset is already full, or became 
full when copying phonebook items. Copying was stopped. Press {STOP}
to exit the mode (page 24). Erase other stored items in the cordless handset 
phonebook (page 23), then try again.
“PLEASE WAIT”LThe unit is checking that there is no slack or crease in the ink film. Wait for 
a moment while the check is completed.
“RECORDING ERROR”LYou recorded your greeting message or memo message less than 1 second 
in length and recording has failed. Try again.
“REDIAL TIME OUT”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“
REMOVE DOCUMENT”LThe document is jammed. Remove the jammed document (page 64).
LPress {STOP} to eject the jammed paper.
“SERIAL ERROR”LThere is something wrong with the unit and the base unit will not work. 
Contact our service personnel.
“TRANSMIT ERROR”LA transmission error occurred. Try again.
LIf you send a fax overseas, try the following:
– Make sure the other party’s number is a fax number.
– Use the overseas transmission mode (feature #23 on page 46).
– Add 2 pauses at the end of the telephone number or dial manually.
“UNIT OVERHEATED”LThe unit is too hot. Stop using the unit for a while and let the unit cool down.
DisplayCause & Solution
“Busy”LThe called base unit is in use.
DisplayCause & Solution 
						

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Troublesh ooting
10.3 When a function does not work, check here
10.3.1 Initial settings
“Error!!”LWhen you tried to register the cordless handset, the cordless handset and 
the base unit could not link for some reason, such as interference from 
electrical appliances. Move the cordless handset and the base unit away 
from the electrical appliances and try again.
“---Incomplete---
Phonebook full”LWhen the phonebook item(s) was(were) sent to the base unit, the base 
unit’s phonebook memory was full and copying stopped. Press {OFF} to 
exit. Erase items from the base unit’s phonebook (page 23). When 
phonebook memory is available, you can copy all phonebook items (page 
24) or individual items one by one (page 24).
“No link to base. Move 
closer to base, try 
again.”LThe cordless handset has lost communication with the base unit. Move 
closer to the base unit, and try again.
LConfirm that the base unit’s power cord is plugged in.
LRaise the base unit antenna.
LThe cordless handset’s registration may have been canceled. Re-register 
the cordless handset (page 52).
“Phonebook full”LThere is no space to store new items in the phonebook. Erase unnecessary 
items (page 23).
“No items stored”LYour phonebook or redial list is empty.
“Please lift up and
try again.”LA cordless handset button was pressed while the cordless handset was on 
the base unit. Lift the cordless handset and press the button again.
“System is busy.
Please try again later.”LThe cordless handset has lost communication with the base unit. Move 
closer to the base unit and try again.
LAnother user is listening to messages. Try again later.
ProblemCause & Solution
I cannot hear a dial tone.LIf you used a splitter/coupler to connect the unit, remove the splitter/coupler 
and connect the unit to the wall jack directly. If the unit operates properly, 
check the splitter/coupler.
LDisconnect the unit from the telephone line and connect a known working 
telephone. If the working telephone operates properly, contact our service 
personnel to have the unit repaired. If the working telephone does not 
operate properly, contact your telephone company.
LThe power cord or telephone line cord is not connected. Check the 
connections.
LIf you have connected the fax machine through a computer modem, 
connect the fax machine directly to a telephone line jack.
I cannot make calls.LThe dialing mode setting may be wrong. Change the setting (feature #13 or 
feature 051 on page 45).
The unit does not work.LMake sure that the battery is installed correctly (page 14) and fully charge 
it (page 15).
LCheck the connections (page 15).
The unit does not ring.LThe ringer volume is turned OFF. Adjust it (page 17).
DisplayCause & Solution 
						

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10.3.2 General
ProblemCause & Solution
The unit displays “PAPER 
JAMMED” even though paper 
is installed.LYou forced the recording paper into the paper tray too strongly. Remove all 
of the installed paper, and re-install it gently.
The unit displays “CHECK 
PAPER” even though paper is 
inserted.LThe paper is inserted halfway. Insert it correctly (page 64) and press {SET}
to clear the message.
The other party complains 
they only hear a fax tone and 
cannot talk.LFAX ONLY mode is set. Tell the other party the number is only used for 
faxes.
LChange the receiving mode to TEL mode (page 33) or TAM/FAX mode 
(page 34).
LIf you use a Distinctive Ring service, make sure you have set the same ring 
pattern assigned by the telephone company (page 36).
{REDIAL} or {PAU S E} on the 
base unit does not function 
properly.LIf this button is pressed during dialing, a pause will be inserted. If pressed 
immediately after a dial tone is obtained, the last number dialed will be 
redialed.
The receiving mode does not 
function properly.LDistinctive Ring is set (feature #31 on page 46).
During programming, I 
cannot enter the code or ID 
number.LAll or part of the number is the same as another code or ID. Change the 
number:
– remote operation ID (code): feature #11 on page 45.
– fax activation code: feature #41 on page 48.
The ink film runs out quickly.LEven if there are only a few sentences, every page that comes out of the 
machine is considered a full page.
LTurn OFF the following features:
– confirmation report: feature #04 on page 44.
– journal report: feature #22 on page 46.
– Caller ID list: feature #26 on page 46.
The unit beeps.LThe memory reception alert of feature #44 is ON (page 48), and the unit has 
a document in memory. Press {STOP} to stop the beeps, then see the 
displayed message instructions to solve the problem.
Whenever I try to retrieve my 
voice mail messages, I am 
interrupted by the fax tone.LYou are probably entering {*}{#}{9}. This is the default setting for the fax 
activation code. If you use a voice mail service, turn the fax activation 
feature OFF or reprogram the activation code (feature #41 on page 48).
The speakerphone is not 
working.LUse the speakerphone in a quiet room.
LIf you have difficulty hearing the other party, adjust the volume.
I cannot page the cordless 
handset or base unit.LThe cordless handset is too far from the base unit.
The unit does not display the 
caller’s name and/or 
telephone number.L
You need to subscribe to a Caller ID service.
LOther telephone equipment may be interfering with your phone. Disconnect 
it and try again.
LOther electrical appliances connected to the same outlet may be interfering 
with the Caller ID information.
LTelephone line noise may be affecting the Caller ID information.
LThe caller requested not to send his/her information (page 25).
LIf a call is being transferred to you, the caller information will not be 
displayed. 
						

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10.3.3 Cordless handset
The display exits the Caller ID 
List while viewing caller 
information.LDo not pause for over 1 minute on the cordless handset or 3 minutes on the 
base unit while viewing.
ProblemCause & Solution
The cordless handset does 
not work.LMake sure that the battery is installed correctly (page 14) and fully charge 
it (page 15).
LClean the charge contacts and charge again (page 15).
LUnplug the base unit’s power cord to reset. Plug in, and try again.
The cordless handset does 
not ring.LThe ringer volume is set to OFF. Adjust it (page 17).
The display shows “No link 
to base. Move closer to 
base, try again.” and an 
alarm tone sounds.LThe cordless handset is too far from the base unit. Move closer and try 
again.
LPlug in the base unit’s power cord.
LRaise the base unit antenna.
LIf the above remedies do not solve the problem, the cordless handset may 
have lost communication with the base unit. Re-register the cordless 
handset again (page 52).
Static, sound cuts in/out, 
fades. Interference from other 
electrical units.LMove the cordless handset and the base unit away from other electrical 
appliances.
LMove closer to the base unit.
LRaise the base unit antenna.
LTurn ON the clarity booster feature (page 20).
I cannot store an item in the 
phonebook.LYou cannot store an item in the phonebook while the cordless handset is in 
talk, speakerphone or intercom mode, or while listening to messages.
LDo not pause for over 1 minute while storing.
I cannot redial by pressing 
{REDIAL}.LIf the last number dialed was more than 48 digits long, the number will not 
be redialed correctly. Redial the number manually.
LThe last number dialed may have been a remote function.
I charged the battery fully, but 
“Recharge battery” is still 
displayed and/or 68879
continues to flash, or 
“Charge for 6h” and 68889
are displayed.LClean the charge contacts and charge again (page 15).
LThe battery may need to be replaced (page 14). If you install a new battery, 
fully charge it (page 15).
I cannot receive documents 
by pressing {*}{#}{9} on 
the cordless handset.LYou must set remote fax activation to ON (feature #41 on page 48) 
beforehand.
LYou may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #41 on page 
48).
LThe memory is full of received documents due to a lack of recording paper, 
a lack of ink film or a recording paper jam. Install paper (page 13), install ink 
film (page 11) or remove the jammed paper (page 63).
The cordless handset display 
is blank.L
Fully charge the battery (page 15).
LRemove the battery for 30 seconds and replace it again.
I cannot have a conversation 
using the headset.LMake sure that the optional headset is connected properly (page 14).
LIf“SP-phone” is displayed on the cordless handset, press {TA L K} to 
switch to the headset.
ProblemCause & Solution 
						

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10.3.4 Fax – sending
10.3.5 Fax – receiving
I cannot program items.LWhile another user is listening to messages or the telephone answering 
machine is answering a call, you cannot program. Try again later.
ProblemCause & Solution
I cannot send documents.LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
LThe other party’s machine is not a fax machine. Check with the other party.
LThe other party’s fax machine failed to answer the fax automatically. Send 
the fax manually (page 29).
LThe memory is full of received documents and the quick scan (feature #34 
on page 47) is ON. Turn this feature OFF, and send the fax again.
I cannot send a fax overseas.LUse the overseas transmission mode (feature #23 on page 46).
LAdd two pauses at the end of the telephone number or dial manually.
The other party complains 
that letters on their received 
document are distorted or not 
clear.LIf your line has special telephone services such as call waiting, the service 
may have been activated during fax transmission. Connect the unit to a line 
that does not have these services.
LAn extension telephone on the same line is occupying the line. Hang up the 
extension telephone and try again.
LTry copying the document with this unit. If the copied image is clear, there 
may be something wrong with the other party’s machine.
The other party complains 
that black lines, white lines or 
smudges appear on their 
received document.LThe scanner glass or rollers are dirty with correction fluid, etc. Clean them 
(page 65). Please do not insert a document before correction fluid has dried 
completely.
Documents frequently 
misfeed.LClean the document feeder rollers, recording paper feeder and rubber flap 
(page 65).
ProblemCause & Solution
I cannot receive documents.LYou may have subscribed to a voice mail service due to service packs 
offered by your telephone company. Fax and voice message reception may 
not be possible when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail 
service, or
– subscribe to a Distinctive Ring service (page 36).
LThe ink film is empty. Replace the ink film with a new one (page 11).
I cannot receive documents 
automatically.LThe receiving mode is set to TEL mode.
Change the receiving mode:
– TAM/FAX mode (page 34) or FAX ONLY mode (page 34).
LThe time taken to answer the call is too long. Decrease the number of rings 
in feature #06 or feature 061 (page 44).
LThe greeting message is too long. Record a shorter message (page 39).
LMake sure that the Distinctive Ring of feature #31 is set properly (page 46). 
If you do not subscribe to the Distinctive Ring service offered by your local 
telephone company, this feature should be OFF.
The display shows 
“CONNECTING.....”, but 
faxes are not received.LThe receiving mode is set to FAX ONLY mode and the incoming call is not 
a fax. Change the receiving mode:
– TAM/FAX mode (page 34) or TEL mode (page 33).
ProblemCause & Solution 
						

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10.3.6 Copying
A blank sheet is ejected.LIf a blank sheet is ejected after the received document is printed out, the 
size of the document sent by the other party is as large as, or larger than, 
the recording paper, and the receiving reduction rate is not programmed 
correctly. Program the proper rate in feature #36 (page 47).
LThe other party placed the document in their fax machine facing the wrong 
way. Check with the other party.
The printing quality is poor.Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 7 for further 
details.
LThe thermal head is dirty. Clean it (page 66).
LIf documents can be copied properly, the unit is working normally. The other 
party may have sent a faint document or there may be something wrong 
with the other party’s machine. Ask them to send a clearer copy of the 
document or to check their fax machine.
LSome paper has instructions recommending which side to print on. Try 
turning the recording paper over.
LYou may have used paper with cotton and/or fiber content that is over 20%, 
such as letterhead or resume paper. We recommend smooth paper such as 
“Hammermill Jet Print” for clearer printing.
Recording paper frequently 
misfeeds.LClean the document feeder rollers, recording paper feeder and rubber flap 
(page 65).
Letters on the received 
document are distorted.LIf your line has special telephone services such as call waiting, the service 
may have been activated during fax reception. Connect the unit to a line that 
does not have these services.
I cannot receive documents 
by pressing {*}{#}{9} on 
the cordless handset or an 
extension telephone.LYou must set remote fax activation to ON (feature #41 on page 48) 
beforehand.
LYou may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #41 on page 
48).
LThe memory is full of received documents due to a lack of recording paper, 
a lack of ink film or a recording paper jam. Install paper (page 13), install ink 
film (page 11) or remove the jammed paper (page 63).
The other party complains 
that they cannot send a 
document.LThe receiving mode is set to TEL mode. Receive the document manually 
(page 33) or change the receiving mode to TAM/FAX mode (page 34) or 
FAX ONLY mode (page 34).
LThe memory is full of received documents due to a lack of recording paper 
or a recording paper jam. Install paper (page 13) or remove the jammed 
paper (page 63).
I cannot select the desired 
receiving mode.LIf you want to set TAM/FAX or FAX ONLY mode:
– select the desired mode using feature #77 (page 49), and press {AU TO  
ANSWER} repeatedly until the desired mode is displayed.
LIf you want to set TEL mode:
– press {AUTO ANSWER} repeatedly until “TEL MODE” is displayed.
ProblemCause & Solution
The unit will not make a copy.LThe ink film is empty. Replace the ink film with a new one (page 11).
LYou cannot make a copy during programming.
LYou cannot make a copy during a telephone conversation.
ProblemCause & Solution