Panasonic EB-TX210 EB-TX220 Operating Instructions

							    79
Appendix A: Before Requesting Help
Before 
Requesting 
Help
As you learn how to use all of your phone’s features, you may 
occasionally experience minor problems. Fortunately, you can 
fix most of these problems yourself. Listed below are some of 
the problems you might encounter, as well as procedures that 
may help you arrive at a solution. If your problem persists, 
please contact your wireless service provider or visit 
Panasonic’s website at 
www.panasonic.com. 
Problems and Solutions
ProblemPossible Cause(s)Solution(s)
Phone will not 
turn onBattery is too low or not 
charged.
Battery contacts need to 
be cleaned.
 was not pressed 
long enough.Recharge the battery. Or, 
connect the AC or DC 
adapter.
W ipe the battery contacts 
and phone contacts with a 
dry cloth.
Try pressing and holding 
 fo r a t le a s t th re e  
seconds.
“In itialization  
Error xxxx” or 
“Run Tim e 
Error xxxx” is 
displayedYour phone has detected a 
program m ing error.Contact your wireless 
service provider.
Phone turns 
off 
inadvertently B a tte ry  is  to o  lo w  o r w ill n o t 
hold a charge.Connect an AC or D C 
adapter and confirm  that 
the battery icon is 
disp layed . If the battery 
icon does not display, 
contact your wireless 
service provider. 
						

							Appendix A
80    
B attery w ill not 
rechargeThe am bient air 
tem perature exceeds 
11 3°F (45°C ) or is less 
th a n  3 2°F (0°C).
Contact between your 
battery and recharger is 
in c o m p le te . 
The battery has not been 
charged for a long tim e 
and has been deeply 
discharged.
The battery is defective.Lower or raise the air 
tem perature; allow the 
phone to cool off or warm  
up before recharging.
D isconnect your charger 
from  the phone and then try 
reconnecting it. 
A ttem pt to rech arge the 
b atte ry. It m ay take a few  
m inutes for recharging to 
begin. If the battery will not 
recharge, replace it.
R eplace the battery.
Note: It’s norm al for a 
b atte ry to slow ly lose its 
ability to hold a charge.
“No Service” 
is d isplayedSignal is too w eak. M ove to another location, 
or wait a few m inutes if you 
are traveling in an 
autom obile.
If you are in a building, 
m ove near a window  or go 
outside to send or receive 
c a lls .
Note: If you know you are 
in  a  c e llu la r s e rv ic e  a re a  
and the phone continues to 
indicate “No Service”, 
contact your w ireless 
service provider.
Problems and Solutions
ProblemPossible Cause(s)Solution(s) 
						

							Appendix A
    81
U n able to  
receive callsPhone is off.
Security features m ay be 
set so that the phone will 
not receive calls.
Answer O ptions setting is 
set to use 
 to answ er 
a call.
S ervice  is no t activated .Turn on phone.
Check Call Restriction 
settings. (S e e
 “Call Lock” 
on page 60 for m ore 
in fo rm a tio n .)
Press 
 to answer a 
call or change the Answ er 
Options setting to 
Any Key. 
(See “Answer Options” on 
page 28.) 
Contact your wireless 
service provider.
Missing 
incom ing callsVerify tha t ring  vo lum e is 
not set to sile nt.Set ring volum e on.
Calls dropped/ 
disconnected 
inadvertentlyYou are outside of a 
cellular service area.
Phone autom atically 
disconnects calls when the 
battery level is low.Check your w ireless 
service provider’s coverage 
m ap (including roam ing 
areas) and try to m ove to a 
lo c a tio n  w ith in  th e  
coverage area. 
If problem s persist, contact 
your wireless service 
provider.
Recharge the battery.
Problems and Solutions
ProblemPossible Cause(s)Solution(s) 
						

							Appendix A
82    
U nable to 
place callsPhone is off.
Security features may be 
set so that the phone 
cannot place calls.
You are outside of a 
ce llu la r s e rv ic e  a re a .
An error was m ade dialing 
the number. 
Service is not activated.C onfirm  phone is on.
C heck Call Restriction 
s e ttin g s . (S ee
 “C a ll L o c k” 
o n pag e 6 0 fo r m ore  
inform ation .)
C heck your wireless 
service provider’s coverage 
m ap (including roam ing 
areas) and try to m ove to a 
location  w ithin  the 
coverage area.
C onfirm  the num ber is 
correct.
C ontact your wireless 
service provider.
U nable to 
access Voice 
MailboxVoice M ail phone num ber 
is not programmed into 
phone.
DTM F tones m ay be set to 
short instead of long.
Voice M ail service  is n ot 
activated.Program  Voice M ail phone 
num ber. R efer to additional 
inform ation from  your 
w ireless service provider.
Set DTM F tones to long. 
(S e e “D TM F Tone Length” 
o n pag e 5 6 fo r d etails.)
C ontact your wireless 
service provider.
Keys do not 
work when 
pressedKeypad m ay be locked. 
(The display shows Key 
Lock On.)
Phone m ay not be on.If Key Lock O n is displayed, 
press 
 (UNLOCK) and 
then   (YES) to unlock.
Verify that phone is on.
Lost or forgot 
lock codeTry entering “1234” as the 
lock code.
C ontact your wireless 
service provider.
Problems and Solutions
ProblemPossible Cause(s)Solution(s) 
						

							Appendix A
    83
U n able to  
store entries 
in to  
PhonebookThe Phonebook is full. Delete an entry from  the 
Phonebook. (S ee
 “E diting/
Deleting a Phonebook 
Entry” on page 42 for 
details.)
U n able to  
enter text as 
desired when 
pressing keysPhone m ay be in 
WORD T9 ( ) mode 
instead of Letter ( ) 
m ode.If   shows above the 
right softkey ( ), press 
th e  rig h t s o ftk e y  ( ) u n til 
 appears above it. 
(See “Text Entry 
Operations”, C h a p te r 4 .)
Unable to set a 
subscriber 
featureThe feature you are trying 
to set is not offered by your 
w ire le s s  s e rv ic e  p ro v id e r.Contact your wireless 
service provider for m ore 
in fo rm a tio n .
It is difficult to  
hear the other 
partyYour phone’s earpiece 
v o lu m e  is  s e t to o  lo w.Press  during 
conversation.
You can hear 
the other 
party, but the 
other party 
can’t hear youYour microphone m ay be 
m uted.If the display shows 
“Muted”, press 
 
(UNMUTE).
Problems and Solutions
ProblemPossible Cause(s)Solution(s) 
						

							Appendix A
84    
System Warning Tones
If your call cannot be completed because of a wireless system 
error, you will hear one of the following warning tones:
Dropped Call Warning Tone
A slow busy tone sounds when your call drops because of low 
signal strength or if a caller hangs up.
Reorder Tone
A fast busy tone sounds when the cellular system is too busy 
to complete the call.
Intercept Tone
A rapid high/low tone sounds when a call is attempted before 
service has been established. Before placing a call, confirm 
that you are within a wireless service provider’s coverage 
area.
Phone Specifications
EB-TX210EB-TX220
Sizes with standard 
battery4.6” x 1.7” x .8” 
(118 mm  x 42 m m  
x  2 0 .7  m m )N/A
with extended 
battery4.6” x 1.7” x 1.04” 
(118 mm  x 42 m m  
x  2 6 .7  m m )4.8” x 1.9” x 1.2”
(121 mm x 47 mm 
x  2 9 .7  m m )
W eight with standard 
battery3.1 oz. (87 g) N/A
with extended 
battery3.9 oz. (109 g) 4.9 oz. (138 g)
Maximum 
RF Output600 m W 600 m W 
						

							    85
Appendix B: Phone Accessories
Phone 
Accessories
A variety of accessories are available for your Panasonic phone. 
Contact your local wireless service provider to purchase Genuine 
Panasonic accessories.
Replacement antennas are available from 
Panasonic. 
In the U.S., call 1 (800) 833-9626. 
In Canada, contact your cellular dealer.
Using non-Panasonic accessories or accessories not 
recommended by your wireless service provider may result 
in poor performance of your phone, or even cause an 
electrical hazard.
EB-TX210 Series Handset Batteries
Standard Battery
EB-BS210B (Blue)
EB-BS210G (Gold)
(Li-Ion 650 mAh)
Extended Battery
EB-BL210B (Blue)
EB-BL210G (Gold)
(Li-Ion 1400 mAh)
EB-TX220 Series Handset Battery
Internal Battery
EB-BL220
(Li-Ion 1400 mAh) 
						

							Appendix B
86    
EB-TX210 and EB-TX220 
Additional Accessories
AC Adapter
EB-CA210
DC Adapter
EB-CD220
Data Cable
EB-RS210
Spare Battery Charger
EB-CV210
Private Handsfree Headset
EB-EM210 
						

							Appendix B
    87
EB-HF210EZ and EB-HF220EZ
Handsfree Carmount Kits
Handsfree Unit
Adjustable Angle Bracket
Handset Holder
(for EB-TX210
Series Handset)
Handset Holder
(for EB-TX220
Series Handset)
Power Supply Cable
Interface Cable 
						

							Appendix B
88    
EB-HF210EZ and EB-HF220EZ
Handsfree Carmount Kits
(continued)
Microphone
Speaker
All Panasonic branded accessories are tested and 
comply with FCC RF exposure requirements. Non-
Panasonic accessories may not comply.