Panasonic Dmr Xs350 Operating Instructions Manual

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Reference
Frequently asked questions
Refer to the following items if you have any doubts about unit operations.
Can this unit receive or record High Definition 
(HD) broadcasts?
¾Yes, this unit can receive or record High Definition (HD) 
broadcasts. Record in DR recording mode. 
What do I need to play multi channel surround 
sound?
¾Connect the appropriate amplifier/receiver to the HDMI AV OUT 
terminal, the DIGITAL AUDIO OUT terminal. (> 97, 98)
Are the headphones and speakers directly 
connected to the unit?
¾You cannot directly connect them  to the unit. Connect through 
the amplifier etc. (> 96, 97, 98)
My television has Scart terminal, COMPONENT 
VIDEO IN terminals and HDMI IN terminal. Which 
should I connect with?
¾The different levels of picture quality input are listed below in 
order from highest to lowest.
HDMI IN  )COMPONENT VIDEO IN  ) Scart )VIDEO IN. 
However, it will take longer for the picture output to start up 
when this unit is connected with the HDMI IN terminal. 
When are the software (firmware) updates 
broadcast?
¾ The unit shows automatically when a software (firmware) 
update has been broadcast, and also  automatically updates the 
software (firmware) if the time is specified in “Software Update 
in Standby”. (> 91)
Can I play DVD-Video bought in another country?
¾Playback of the following discs is not possible. ( >Cover)
– DVD-Video discs that do not include region “2” or “ALL”. 
Refer to the disc’s jacket for more information.
Can DVD-Video that does not have a region 
number be played?
¾ The region management information for DVD-Video indicates 
that the disc conforms to industry standards. You cannot play 
discs that do not conform to industry standards or do not have a 
region number.
Please tell me about disc  compatibility with this 
unit.
¾ Refer to “HDD and disc information”. ( >6–10)
Can I record from a commercially purchased 
video cassette or DVD?
¾ Most commercially sold video cassettes and DVD are copy 
protected; therefore, record ing is usually not possible.
Can the disc recorded with this unit play on other 
equipment? 
¾Refer to “Play on other players” in “HDD and disc information”. 
(> 9)
Can I copy to a disc at high speed copy?
¾Yes, you can. (But you may not high speed copy depending on 
the disc to copy or the title.) ( >50)
Depending on the disc type, the maximum speed varies.
Is it possible to copy to the disc, SD card, or USB 
memory after copying HD  video (AVCHD format) 
to the HDD?
¾ It can be copied to the disc. 
– It will be copied with SD quality. (It cannot be copied as it is in 
HD picture quality.)
¾ It cannot be copied to SD card or USB memory. 
Is it possible to programme a recording, with a 
start and end time that are different from the TV 
Guide system?
¾You can change the start and end time of programmes in the 
Timer Recording menu. ( >33, 86)
Can I receive TV Guide system data via a Set Top 
Box?
¾ No, only via the built-in tuner. To perform timer recordings with 
Set Top Boxes, please use the External Link feature or your 
unit’s manual timer programming. ( >33, 55)
How can I cancel a TIMER programming?
¾ Press [PROG/CHECK] and select the desired entry and then 
press [DEL]. ( >35)
What happens when I unplug the unit from the 
household mains socket?
¾ The TV Guide data will not be updated. 
¾ If the unit is disconnected from the household mains socket for 
a longer period of time, the TV Guide data will be lost. 
¾ Clock setting will be erased and timer recording will not work.
What can or cannot be done using the USB port 
on this unit?
¾You can play DivX, MP3 or still picture (JPEG) files on a USB 
memory. ( >42, 60, 66)
¾ You can copy still pictures (JPE G) files on a USB memory to the 
HDD or DVD-RAM. ( >64)
¾ You can copy MP3 files on a USB memory to the HDD. ( >71)
¾ You can connect a video equipment and copy SD Video to the 
HDD or DVD-RAM. ( >59)
¾ You can connect a video equipment and copy HD Video to the 
HDD. ( >58)
¾ Data on the HDD or a disc cannot be transferred to a USB 
memory.
¾ Data on a USB memory cannot be edited or a USB memory 
cannot be formatted on this unit.
¾ Some USB memories cannot be used with this unit. ( >11 )
What will happen if I try to record the same CD 
multiple times?
¾ New album will be made following the existing album.
Can I transfer the music tracks from HDD to the 
disc or USB memory?
¾No, you cannot.
Regarding Frequently asked questions for copying (> 50)
Set up
Disc
Recording
TV Guide
USB
Music
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Messages
[-R] [-R]DL] [-RW‹V›] [+R] [+R]DL]
The following screen appears when you have not processed the disc 
for play on other equipment.∫To finalise the discPress [ ¥REC] on the main unit.
≥ You cannot stop this process once you have started it.
≥ If you want to set the background, play menu select or provide a 
disc name, select “Top Menu” ( >82), “Auto-Play Select” ( >82) or 
“Disc Name” ( >80) in “DVD Management” before finalising.
∫To open the tray without disc finalisationPress [ 43)
Cannot finish recording completely. ≥The programme was copy-protected.
≥ The HDD or disc may be full.
≥ The maximum number of programme has been exceeded. ( >28)
Cannot play.
Incompatible TV system setting ! ≥
You tried to play a title recorded using a differ ent encoding system from that of the TV system 
currently selected on the unit.
Alter the “TV System” setting on this unit to suit. (> 89)
Cannot record to the disc. ≥The disc may be dirty or scratched. ( >15)
Cannot format.
Cannot play on this unit. ≥You tried to play a non-compatible image. ( >112)
≥ Turn the unit off and re-insert the USB memory or card. ( >15)
No folders. ≥There is no compatible folder in this unit. ( >113)
No SD card
No valid SD card. ≥
The card is not inserted. If this message is display ed with a compatible card already inserted, turn off 
the unit, remove and then re-insert the card. (> 15)
≥ The card inserted is not compatible or the card format does not match. ( >112)
Not enough space in the copy 
destination. ≥
Create space by deleting any  unnecessary items. (>24, 45, 81)
≥ Delete one or more items registered on the copy list  to ensure that the “Destination Capacity” is not 
exceeded.
The disc is not recordable. ≥The unit cannot record on the disc you inserted. Insert an unfinalised disc.
≥ You inserted an unformatted disc. ( >81)
This disc is not formatted properly.
Rental Expired. ≥The DivX VOD content has zero remaining plays. You cannot play it.
$  This operation cannot be 
performed now. ≥
The operation is prohibited by the unit or disc.
– Depending on the disc, you may not be able to perform search or skip when film previews and 
warning screens are being played back.
$  This operation is prohibited by 
this disc. ≥
Depending on the disc, you may not be able to perfo rm search or skip when film previews and 
warning screens are being played back.
When removing a recorded disc
Finalise
Press the REC button to start finalise.
Press the OPEN/CLOSE button to exit.
This disc cannot be played on other players 
without finalising.
Finalise the disc to enable playback on other
DVD players.
Note: Recording or Editing is not possible
after finalising. This may take up to     min.
Finalise the disc ?
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The following messages or service numbers appear on the unit’s display when something unusual is detected during startup and use.
§The message scrolls on the unit’s display.
On the unit’s display
DVD 
(“ ∑ ” stands for a number.) ≥
The remote control and main unit are using different codes. Change the code on the remote control.
Press and hold [OK] and the indicated number button at the same time for more than 
5 seconds. (>91)
CAM-UP ≥CAM is being updated. ( >94)
GUIDE ≥TV Guide data is being downloaded. ( >36)
FINISH ≥The software (firmware) update is complete. ( >94)
HARD ERR
§≥ If there is no change after turning the unit on and off, consult the dealer where the unit was purchased.
NoERAS ≥You cannot delete items on this disc.
The disc may be damaged. Use a new disc.
NoREAD ≥The disc is dirty or badly scratched. The unit cannot record, play, or edit. ( >15)
≥ This message may appear when the lens cleaner has finished cleaning. 
Press [ 14)
NoWRIT ≥You cannot write to this disc.
The disc may be damaged. Use a new disc.
PLEASE WAIT
§≥ Displayed when the unit is started and turned off. This is  not malfunction. It takes some minutes until the 
message disappears depending on the status of the unit. You can not turn the unit on while the message is 
displayed.
≥ There was a power failure or the AC plug was disconnected while the unit was on. The unit is carrying out its 
recovery process. This process restores the unit to  normal operation. The unit is not broken. Wait until the 
message disappears.
PROG FULL
§≥ There are already 64 timer programmes. Delete unnecessary timer programmes. ( >35)
REMOVE ≥The USB device is drawing too much power. Remove the USB device.
START ≥Update of the software (firmware) is started.
You cannot operate the unit until the update is complete. ( >94)
SW-DL ≥Software (firmware) is downloading.
Download will stop when the power is turned on, or the timer recording starts. ( >94)
UNFORMAT
§≥ You inserted an unformatted DVD-RAM, DVD-RW, +RW, an unused +R, +R DL, or DVD-RW (DVD-Video format) 
that has been recorded on other equipment.
Format the disc to use it. ( >81)
However all the recorded contents on the disc are deleted.
UNSUPPORT
§≥ You have inserted a disc the unit cannot play or record on. ( >6–10)
≥ You tried to operate with a non-compatible USB memory.
UPD  /
(“ ∑ ” stands for a number.) ≥
The software (firmware) is being updated.
You cannot operate the unit until the update is complete. ( >94)
U50 ≥The terminal, antenna cable or dish is short-circuit ed as for both LNB IN 1 and LNB IN 2. Check the connection 
status. ( >17)
U50 1 ≥The terminal, antenna cable or dish is short-circui ted as for LNB IN 1. Check the connection status. ( >17)
U50 2 ≥The terminal, antenna cable or dish is short-circui ted as for LNB IN 2. Check the connection status. ( >17)
U59 ≥The unit is hot.
The unit switches to standby for safety reasons. Wait for about 30 minutes until the message disappears.
Select a position with good ventilation when installing the unit. Do not block the cooling fan on the rear of the unit.
U61 ≥(When a disc is not inserted) Displays when a malfunction  has occurred during recording, playback or copy. This 
is displayed when the unit is in the recovery process to return to normal operation; it is not broken. Once the 
display clears you can use the unit again.
U72
U73 ≥
The HDMI connection acts unusually.
– The connected equipment is not HDMI compatible.
– Please use HDMI cables that have the HDMI logo (as shown on the cover).
– The HDMI cable is damaged.
U76 ≥HDMI cannot be output because you are connected to a  model that does not support copyright protection.
U77 ≥Due to the current disc not having authorised copyright information, video output is not performed.
U88 ≥(When a disc is inserted) Displays when there was something unusual detected with the disc while recording, 
playback or copy. This is displayed when the unit is in the re covery process to return to normal operation; it is not 
broken. Once the display clears you can use the unit again. ( >104)
U99 ≥The unit fails to operate properly. Press [ Í/I] on the main unit to switch the unit to standby mode. Now press [ Í/
I] on the main unit again to turn the unit on.
H  or F  ≥There is something unusual. (The service number displayed after H and F depends on the unit’s condition.)
≥ Check the unit using the troubleshooting guide. If the service number does not disappear, do the following. 
(> 104–110)
1. Disconnect the plug from the household mains so cket, wait a few seconds, then reconnect it.
2. Press [ Í/I] to turn the power on. (The unit may be fixed.)
If the service number does not disappear despite after doi ng the above, request service from the dealer. Inform 
the dealer of the service num ber when requesting service.
X HOLD ≥The HOLD function is activated.
Press and hold [OK] and [RETURN ] at the same time until “X HOLD” disappears. (> 95)
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Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart 
do not solve the problem, consult your dealer for instructions.
Updating to the latest software (firmware) may solve the problem. ( >94)
No power. 
The unit does not turn on pressing [ Í].
¾ Insert the AC mains lead securely into a known active 
household mains socket. ( >17)
The unit switches to standby mode.
¾ One of the unit’s safety devices is activated. Press [ Í/I] on the 
main unit to turn the unit on.
The power is turned off automatically.
¾ If you connected this unit to a “HDAVI Control” compatible TV 
with an HDMI cable, or connect ed this unit to a Q Link-
compatible TV with a fully wired 21-pin Scart cable, this unit will 
be automatically set to standby mode when the TV is set to 
standby mode. 
This unit turns off when the TV input is switched.
¾ If connected with an HDAVI Control 4 compatible TV (VIERA) 
with the “Intelligent Auto Standby” setting activated on the TV, 
when switching the TV input, the unit will be automatically 
turned to standby. For details please read the operating 
instructions of the TV.
The display is dim.
¾Change “Unit’s Display” in the Setup menu. ( >88)
“0:00” is flashing on the unit’s display.
¾ Set the clock. ( >91)
The time recorded on the disc and the available 
time shown do not add up. 
The displayed time of this unit is different from 
the actual recording time.
¾ Times shown may disagree with actual times.
¾ [-R] [-R]DL]  [+R]  [+R]DL]  The remaining capacity does not increase 
even if titles are deleted.
¾ Available recording space on DVD-RW (DVD-Video format) or 
+RW increases only when the last recorded title is deleted. It 
does not increase if other titles are deleted.
¾ If you record or edit about 200 times or more, the remaining 
capacity of DVD-R, DVD-R DL,  +R, and +R DL is reduced and 
then recording or editing may be disabled (for the second layer 
on DVD-R DL and +R DL, this happens after about 60 times).
¾ While searching, the elapsed time may not display correctly.
Compared to the actual recorded time, the 
elapsed time displayed is less.
(Only when recording in NTSC)
¾The displayed recording/play time is converted from the 
number of frames at 29.97 frames (equal to 0.999 seconds) to 
one second. There will be a slight difference between the time 
displayed and the actual elapsed time (e.g., actual one-hour 
elapsed time may display as approximately 59 minutes 56 
seconds). This does not affect the recording.
The clock does not display on the unit when 
switched to standby.
¾ The clock does not display when “Power Save” is set to “On”. 
Ensure “Power Save” is set to “Off”. ( >91)
Available disc space display is showing different 
from what was used
¾ Available disc space display may be different from actual. 
Varying may be large especially when recorded in DR mode. 
“U88” is displayed and the disc cannot be 
ejected.
¾The unit is carrying out the recovery process. Do the following 
to eject the disc.
1Press [ Í/I] on the main unit to switch the unit to standby.
If the unit doesn’t switch to standby, press and hold [ Í/I] on 
the main unit for about 3 seconds. The unit is forcibly 
switched to standby.
2 While the unit is off, press and hold [ ∫] and [CHW] on the 
main unit at the same time for about 5 seconds. Remove the 
disc.
Television reception worsens after connecting 
the unit.
¾ This can occur because the signals are being divided between 
the unit and other equipment. It can be solved by using a signal 
booster, available from audio-visual suppliers. If it is not solved 
by using a signal booster, consult the dealer.
The digital channel information or Control Panel 
does not appear.
¾Select the length of time (3–10 sec.) that the “On-Screen 
Messages” in the Setup menu will be displayed. ( >88)
¾ The digital channel information will not appear during playback.
¾ The Control Panel is only displayed when connected to a TV 
with “HDAVI Control 2” or later. ( >73)
Picture does not appear during timer recording.
¾ Timer recordings work regardless whether the unit is on or off. 
To confirm the timer recording is going to work properly, turn the 
unit on.
Screen size is wrong.
¾Use the television to change the aspect. If your television does 
not have that function, set “HDMI Video Mode” in the Setup 
menu to “Off” ( >89) and “Component Resolution” to “576i/
480i”. (> 90)
¾ Check the following setting in the Setup menu. (> 88)
– “TV Aspect”, “Aspect for 4:3 Video” 
¾ Check “Aspect for Recording” before recording or file 
conversion. ( >86)
¾ If you connect an HDMI cable, set “Aspect for 4:3 Video” in the 
Setup menu to “16:9”. ( >88)
It may be possible to adjust the display mode on the TV. Refer to 
your television’s operating instructions.
The following do not indicate a problem with this 
unit:
≥ Regular disc rotating sounds.
≥ Poor reception due to atmospheric conditions.
≥ Image disturbance during search.
≥ Interruptions in reception due to periodic satellite broadcasting 
breaks.
≥ Operations are slow to respond in power save mode.
≥ Operations do not work due to a poor-quality disc. (Try again 
using a Panasonic disc.)
≥ The unit freezes due to one of its safety devices being 
activated. (Press and hold [ Í/I] on the main unit for 
3 seconds.)
≥ When the unit is turned on or off, there may be an unexpected 
sound. This does not indicate a problem with this unit.
Power
Displays
TV screen and video
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Pictures do not appear with the HD quality 
although HD setting was made.
¾Even if this unit is connected to a TV through COMPONENT 
VIDEO terminals and the Component Resolution is set to 720p 
or 1080i, the pictures of HD broadcast output from this unit are 
output with 576p/480p.
The screen changes automatically.
¾If there is no operation for 5 minutes or more, the displayed 
screen switches to the other states automatically. (only when 
the “Screen Saver” in Setup menu is set to “On”.) ( >88)
The recorded title is stretched vertically.
¾ It may have been recorded with 4:3 aspect ratio. You will be 
able to view in 16:9 aspect ration by setting the “Aspect for 4:3 
Video” in Setup menu to “4:3”. ( >88)
¾ If the 16:9 aspect ratio image is output to a 4:3 TV connected 
with the COMPONENT VIDEO OUT terminal or the HDMI AV 
OUT terminal, it will be stretched vertically. Adjust by the aspect 
ratio setting on the TV. If you cannot make the adjustment, set 
the “Component Resolution” in the Setup menu to “576p/480p” 
and “HDMI Video Format” to “576p/480p”. ( >89, 90)
¾ 16:9 aspect programmes are recorded in 4:3 aspect in the 
following cases. 
–[-R]  [-R]DL]  [-RW‹V›]  If you recorded or copied using “EP” or “FR 
(recordings 5 hours or longer)” recording mode.
– If you recorded or copied to a +R, +R DL or +RW.
– If you recorded with the “Aspect for Recording” set to “4:3” in 
the Setup menu. ( >86)
When you want to record 16:9 programme in the same 
aspect, set “Rec for High Speed Copy” to “On”, and set the 
“Aspect for Recording” to “16:9”. ( >86)
It may be possible to adjust the display mode on the TV. Refer 
to your television’s operating instructions.
There is a lot of after-image when playing video.
¾ Set “HD optimizer” in the Picture menu to “Off”. (> 78)
When playing DVD-Video using progressive 
output, one part of the picture momentarily 
appears to be doubled up.
¾This problem is caused by the  editing method or material used 
on DVD-Video, but should be corrected if you use interlaced 
output.
If outputting from the COMPONENT VIDEO OUT terminal, set 
“Component Resolution” to “576i/480i” in the Setup menu. 
(> 90)
There is no apparent change in picture quality 
when adjusted with the Picture menu in the on-
screen menus.
¾The effect is less perceivable with some types of video.
The images from this unit do not appear on the 
television.
Picture is distorted.
¾Make sure that the television is connected to the AV1 terminal, 
the VIDEO OUT terminal, COMPONENT VIDEO OUT terminals 
or HDMI terminal on this unit. ( >17, 96)
¾ Make sure that the television’s input setting is correct.
¾ When “Component Resolution” in the Setup menu is set to 
“576p/480p” or “720p”, but the connected television is not 
progressive compatible, press and hold [ ∫] and [ 1] (PLAY) on 
the main unit at the same time for more than 5 seconds to 
cancel this setting. The setting will change to interlace.
¾ The unit’s “TV System” setting differs from the TV system used 
by the disc now playing. While stopped, keep pressing [ ∫] and 
[ < OPEN/CLOSE] on the main unit for 5 or more seconds. The 
system switches from PAL to NTSC or vice versa. ( >89)
¾ When this unit is connected with an HDMI cable, use a disc that 
matches with this unit’s TV system.
¾ Picture may not be seen when more than 4 devices are 
connected with HDMI cables. 
Reduce the number of connected devices.
The picture is distorted  during play, or video will 
not play correctly.
¾ You may be playing a TV programme recorded with poor 
reception or unfavourable weather conditions.
¾ The picture may be distorted or a black screen may appear 
briefly between recorded titles in the following situations:
– between titles recorded with different recording modes.
– between scenes recorded with different aspect ratios.
– between scenes recorded with different resolutions.
– between playlist chapters.
¾ Make sure the connections are pushed firmly. ( >17, 96–99)
No sound.
Low volume.
Distorted sound.
Cannot hear the desired audio type.
¾ Check the connections and the “Digital Audio Output” settings. 
Check the input mode on the amplifier if you have connected 
one. ( >17, 87, 96–99)
¾ Check if TV is muted.
¾ Check if amplifier is muted.
¾ Sound is not output while fast-forwarding during chasing 
playback and simultaneous record and playback.
¾ Press [AUDIO] to select the audio. ( >38)
¾ Turn the “Sound Effects” in the Sound menu to “Off” in the 
following cases. ( >78)
– When using discs that do not have surround sound effects  such as Karaoke discs.
– When playing bilingual broadcast titles.
¾ Audio may not be heard when  more than 4 devices are 
connected with HDMI cables.
Reduce the number of connected devices.
¾ Audio may not be output due to how files were created. (DivX)
¾ The sound effects will not work when the bitstream signal is 
output from the HDMI AV OUT terminal or the DIGITAL AUDIO 
OUT terminal. 
¾ To output audio from a device connected with an HDMI cable, 
set “HDMI Audio Output” to “On” in the Setup menu. ( >89)
¾ Depending on the connected equipment, the sound may be 
distorted if this unit is connected with an HDMI cable.
Cannot switch audio.
¾You cannot switch the audio (L, R) in the following cases.
– When the recording mode is XP and “Audio Mode for XP 
Recording” is set to “LPCM”. ( >88)
– When “Rec for High Speed Copy” is set to “On”. (The default  setting is “On”). ( >86)
¾ The amplifier is connected using an optical digital audio cable 
or an HDMI cable. You cannot switch the audio if “Dolby Digital/
Dolby Digital Plus”, “DTS” or “MPEG” is set to “Bitstream”. Set 
“Dolby Digital/Dolby Digital Plus”, “DTS” or “MPEG” to “PCM” or 
connect using audio cables. ( >87, 98, 98)
¾ There are discs for which audio cannot be changed because of 
how the disc was created. 
Sound
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Troubleshooting guide
Cannot operate the television.
The remote control doesn’t work.
¾ Change the manufacturer code. Some televisions cannot be 
operated even if you change the code. ( >95)
¾ The remote control and main unit are using different codes. 
Change the code on the remote control. ( >91)
Press and hold [OK] and the indicated 
number button at the same time for more 
than 5 seconds.
¾ The batteries are depleted. Replace them with new ones. ( >3)
¾ You are not pointing the remote control at the main unit’s 
remote control signal sensor during operation. ( >3)
¾ Coloured glass may obstruct the signal reception/transmission.
¾ Don’t place the signal sensor in direct sunlight or in areas that 
may be subject to sunlight exposure.
¾ Software (firmware) is updating when “UPD  / ” is displaying 
on the unit’s display. Wait until the update is completed. ( >94)
¾ It may be necessary to set the code on the remote control again 
after changing the batteries. ( >91)
¾ It may be necessary to set the manufacturer code again after 
changing the batteries. ( >95)
¾ The HOLD function is activated. ( >95)
The unit is on but cannot be operated.
¾ Recording drive or playback drive has not been selected 
properly.
¾ Some operations may be prohibited by the disc.
¾ The unit is hot (“U59” appears on the display). Wait for “U59” to 
disappear.
¾ One of the unit’s safety devices may have been activated.
Reset the unit as follows:
1Press [ Í/I] on the main unit to switch the unit to standby.
If the unit doesn’t switch to standby, press and hold [ Í/I] on 
the main unit for about 3 seconds. The unit is forcibly 
switched to standby.
Alternatively, disconnect the AC mains lead, wait one 
minute, then reconnect it.
2Press [ Í/I] on the main unit to switch it on. If the unit still 
cannot be operated, consult the dealer.
Cannot eject disc.
¾ The unit is recording.
¾ The unit may have a problem. While the unit is off, press and 
hold [ ∫] and [CH W] on the main unit at the same time for about 
5 seconds. Remove the disc and consult the dealer.
If the HOLD function is activated, above operation does not 
work. Cancel the HOLD function. ( >95)
Cannot tune channels.
¾ Check the connections.
Startup is slow.
¾Startup takes time in the following situations:
– A disc other than a DVD-RAM is inserted.
– The clock is not set.
– Immediately after a power failure or the AC mains lead is 
connected.
– When the unit is connected with an HDMI cable.
¾ Set “Power Save” to “Off” in the Setup menu. ( >91)
This is a normal phenomenon when using VIERA Link (HDAVI 
Control 4 or later). For details please read the operating 
instructions for the TV.
Cannot record.
Cannot copy.
¾ You can not record to the disc by pressing the [ ¥REC] or timer 
recording.
¾ [RAM]  [-RW‹V›] [+R] [+R]DL] [+RW]  The disc is unformatted. Format 
the disc. ( >81)
¾ The disc is protected with DVD Management. ( >80)
¾ You cannot record/copy when there is not enough space or 
when the number of titles has reached its limit. Delete 
unwanted titles or use a new disc. ( >24, 45, 81)
¾ [-R] [-R]DL] [-RW‹V›] [+R] [+R]DL] [+RW]  In the following situations, 
you cannot copy. Delete unnecessary titles from the HDD and 
then copy. ( >24, 45, 81)
– If there is not enough space available on the HDD (If you will  copy titles from the HDD to a blank disc and fill the entire disc, 
HDD disc space equivalent to 4 hours of SP mode recording 
is necessary).
– If the number of recorded titles and the number of titles to be  copied has exceeded 999.
¾ You cannot copy on finalised discs. However, you can record 
and copy again if you format DVD-RW.
¾ Due to peculiarities of DVD-R, DVD-R DL, DVD-RW (DVD-
Video format), +R, +R DL and +RW you may be unable to 
record onto or edit them if you either insert and remove the disc 
or switch the unit on and off while a disc is loaded, a total of 
30 times.
¾ Discs recorded on equipment other than this unit may not be 
able to be copied to.
¾ This unit cannot record NTSC signals to discs that already have 
PAL signal recordings. (However, both types of programmes 
can be recorded/copied onto the HDD.) 
Play of discs recorded with both PAL and NTSC on another unit 
is not guaranteed.
¾ Some broadcasts are copyright protected.
Cannot record from external equipment.
¾Check that the connection is correct. ( >56, 97)
¾ The proper external input channel (AV2, AV3, or DV) is not 
selected. Press [INPUT SELECT] to change.
¾ Select the input channel for the equipment you have connected.
¾ Recording-restricted or copy-re stricted programmes may not be 
recorded.
Cannot record 2 programmes simultaneously.
¾ It cannot in following conditions.
– One satellite cable is connected to this unit.
– “One cable” has been selected in Auto Setup ( >18, 22, 83)
– Record 2 programmes from external input 
– When performing high speed copying (1 programme can be  recorded to HDD)
– Recording from DV input, while recording to discs with 
“Flexible Recording via AV input” function.
OperationRecording, timer recording and 
copying
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Reference
The recording lacks the beginning or ending part 
of the programme although the timer recording 
was set on TV Guide.
¾This occurs when the broadcast signals are not correct. We 
recommend you set the timer again, allowing enough time for 
the start and end time. ( >86)
Timer recording does not stop even when [ ∫] is 
pressed.
¾ When using the linked timer recording with external equipment, 
press [EXT LINK]. (“EXT-L” on the unit’s display disappears.) 
(> 55)
Timer recording does not work properly.
¾The timer programme is incorrect or different timer programme 
times overlap (  is display ed). Correct the programme. 
(> 35)
¾ The programme is not in timer recording standby. (The timer 
icon “ F” (red) in the timer recording list is grey.) ( >34)
¾ Set the clock. ( >91)
The timer programme remains even after 
recording finishes.
¾ The timer programme remains if set to daily or weekly. ( >33)
A part or whole of a recorded title has been lost.
¾ If there is a power failure or the AC mains lead is disconnected 
from the household mains socket while recording or editing, the 
title may be lost or the HDD/disc may become unusable.
You will have to format the disc ( [HDD] [RAM] [-RW‹V›] [+RW]) or 
use a new disc. We cannot offer any guarantee regarding lost 
programmes or discs. (> 81, 86)
¾ If you use Auto Renewal Recording, the old title will be deleted 
after the new title is recorded. ( >34)
Cannot copy to a disc using the high speed 
mode.
¾ High speed copying cannot be performed depending on the 
disc or title that is being copied. Refer to “When is high speed 
copy not possible?” for details. ( >50)
When copying, it takes a long time even when 
high speed mode is selected.
¾ Use a disc that is compatible with high speed recording. Even if 
the disc is high speed recording compatible, the maximum 
speed may not be possible due to the condition of the disc.
¾ It takes longer than normal to copy many titles.
¾ You cannot high speed copy to DVD-R titles longer than 6 hours 
when using other Panasonic DV D Recorders that are not 
compatible with EP (8 hours) mode recording.
An unusually loud sound is coming from the 
rotating disc.
¾ When recording or high speed copying to a disc, the sound of 
the disc rotating may be louder than normal, however, this is not 
a problem.
¾ If you want copy to perform more quietly, select “Normal 
( Silent )” in “DVD Speed for High Speed Copy” in the Setup 
menu. ( >86)
The quality has dropped when the title in HDD is 
copied to the disc.
¾ Titles in HD quality (titles recorded in DR mode or titles in 
AVCHD) will be copied as SD quality when copied to  [RAM] [-R]  
[-R]DL]  [-RW‹V›]  [+R]  [+R]DL]  [+RW] .
The DV automatic recording function does not 
work.
¾If images cannot be recorded or if the recording is aborted, 
check the connections and DV equipment settings. ( >56)
¾ You cannot start recording until the images from the DV 
equipment appear on the television.
¾ Recording may not be performed as desired if the time codes 
on the tape in the DV equipment are not successive.
¾ Depending on the equipment, the DV automatic recording may 
not operate properly.
¾ The audio/video recordings are recorded on other than a DV 
tape. ( >57)
You cannot press [INPUT SELECT] to select 
external input other than AV2.
¾ You cannot select external input other than AV2 when this unit 
is in EXT LINK Standby mode or recording. Press [EXT LINK] to 
cancel EXT LINK Standby mode. ( >55)
Recorded title cannot be played back anymore.
¾ There are some titles that are copyright protected (Copying is 
prohibited) for which the playback is disabled after a 
predetermined time. (> 30)
Play fails to start even when [ 1](PLAY) is 
pressed.
Play starts but then stops immediately.
¾ Insert the disc correctly with the label facing up. ( >15)
¾ The disc is dirty, scratched or marked. ( >15)
¾ You tried to play a blank disc or disc unplayable on this unit. 
(> 10)
¾ You tried to play a +RW that needs to have a top menu on the 
equipment used for recording.
¾ When recording to DVD-RAM using EP (8 hours) mode, play 
may not be possible on DVD players that are compatible with 
DVD-RAM. In this case use EP (6 hours) mode. ( >86)
¾ You cannot playback while executing the “Flexible Recording 
via AV input” or when recording from the DV input.
¾ If playing DivX VOD content, refer to the homepage where you 
purchased it. (DivX)
¾ Make sure that the TV is turned on. If the menu or messages 
are displayed, follow the on-screen instructions.
Play
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Troubleshooting guide
Audio and video momentarily pause.
¾This occurs between playlist chapters.
¾ This occurs between chapters and with partially deleted titles 
on finalised DVD-R, DVD-R DL, DVD-RW (DVD-Video format), 
+R, +R DL and +RW that have been copied using the high 
speed mode.
¾ This occurs as scenes change during Quick View.
¾ [-R]DL]  [+R]DL]  When playing a title recorded on both layers, the 
unit automatically switches between layers and plays the title in 
the same way as a normal programme. However, video and 
audio may momentarily cut out when the unit is switching 
layers. (> 38)
DVD-Video is not played.
¾You have set a ratings level to limit DVD-Video play. Change 
this setting. ( >85)
¾ Ensure the disc is for the correct DVD-Video region number, 
and is not defective. ( >Cover)
Alternative soundtrack and subtitles cannot be 
selected.
¾ The languages are not recorded on the disc.
¾ You may not be able to use the on-screen menus to change the 
soundtrack and subtitles on some discs. Use the disc’s menus 
to make changes. ( >21)
No subtitles.
¾ Subtitles are not recorded on the disc.
¾ Turn the subtitles on. Set “Subtitles” on the on-screen menu to 
“On”. ( >77)
Angle cannot be changed.
¾ Angles can only be changed during scenes where different 
angles are recorded.
You have forgotten your ratings PIN.
You want to cancel the ratings level.
¾The ratings level returns to the factory preset. While the disc 
tray is open, press [DRIVE SELECT] to select the DVD drive, 
then press and hold [ ¥REC] and [ 1] (PLAY) on the main unit 
at the same time for 5 or more seconds (“INIT” will appear on 
the unit’s display).
Image for the Quick View is not smooth.
¾ Image may not be played back smoothly in case of DR, HG, 
HX, HE, HL mode titles or [AVCHD] . 
¾ This function does not work when recording is in XP or FR 
mode.
The resume play function does not work.
¾Memorized positions are cancelled when 
– open the disc tray.
–[SD] [CD] [USB]  turn off the power.
([HDD]  will not be cancelled) 
Time Slip, Manual Skip, etc. does not work.
Slow-motion playback does not go reverse.
Reverse frame-by-frame does not work properly. 
¾Time Slip does not work when the unit’s “TV System” settings 
are different from the title recorded on the disc. ( >89)
¾ Slow-motion playback in reverse does not work for  [AVCHD]. 
¾ [AVCHD]  Reverse frame-by-frame cannot be done. 
¾ Frame-by-frame backward for titles that have copied the 
AVCHD will be reversed in 10 frame units. 
¾ Slow-motion and frame-by-frame do not work with the title 
recorded from radio service.
It takes time before play starts.
¾ This is normal on DivX video. (DivX)
Picture stops.
¾Picture may stop if the DivX files are greater than 2 GB. (DivX).
Cannot see the beginning of the title played.
¾(If connecting to a TV that supports VIERA Link with an HDMI 
cable)
When [ 1] (PLAY) is pressed on this unit’s remote control, you 
may not be able to see the beginning of the title played until the 
picture is displayed on the TV. Using [ :], return to the 
beginning of the title.
The available recording time doesn’t increase 
even after deleting titles on the disc.
¾ Available space on DVD-R, DVD-R DL, +R, or +R DL does not 
increase even after deleting previous titles.
¾ Available space on DVD-RW (DVD-Video format) or +RW 
increases when you delete the last title.
Cannot edit.
¾You may not be able to edit on the HDD if there is no available 
space. 
Delete any unwanted titles to create empty space. ( >24)
Cannot format.
¾ The disc is dirty. Wipe with a damp cloth and then wipe dry. 
(> 15)
¾ Disc may be defective or of poor quality.
¾ You tried formatting a disc that you may not be able to use in 
this unit. ( >10)
Cannot create chapters.
Cannot mark the start point or the end point 
during “Partial Delete” operation.
¾ The unit writes the chapter division information to the disc when 
you turn it off or remove the disc.
¾ These operations are not po ssible with still pictures.
¾ You cannot set points if they are too close to each other. You 
cannot set an end point before a start point.
Cannot delete chapters.
¾[HDD]  [RAM]  When the chapter is too short to delete, use 
“Combine Chapters” to make the chapter longer. ( >47)
Cannot create a playlist.
¾ Creation or editing of playlists cannot be done on this unit.
Cannot display Picture View screen. 
¾This screen cannot be displayed during recording or copy.
Cannot edit or format a card.
¾Release the card’s protection setting. ( >11 )
Edit
Still pictures
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Reference
The contents of the card cannot be read.
¾Remove the card from the slot and then insert again. If this 
does not solve the problem, turn off and turn on the unit again.
¾ The card format is not compatible with the unit. (The contents 
on the card may be damaged.) (> 11 )
¾ This unit is compatible with SD Memory Cards that meet SD 
Card Specifications FAT12 and FAT16 formats, as well as 
SDHC Memory Cards in FAT32 format.
¾ The card contains a folder structure and/or file extensions that 
are not compatible with this unit. ( >113)
¾ You can use SD Memory Cards with capacities from 8 MB to 
2 GB and SDHC Memory Cards with capacities from 4 GB to 
32 GB.
Copying, deleting and setting protection takes a 
long time.
¾When there are a lot of folders and files, it may sometimes take 
a few hours.
¾ When repeating copying or deleting, it may sometimes take a 
long time. Format the disc or card. ( >81)
Still pictures (JPEG) do not playback normally.
¾ The images that were edited on the PC, such as Progressive 
JPEG, etc., may not play back. ( >11 2 )
Tracks could not be copied to the HDD.
¾ If there are copyright protected tracks such as SCMS 
restrictions, they will not be copied.
¾ Recording from CDs that do not conform to CD-DA 
specifications (copy control CDs, etc.) cannot be guaranteed.
¾ Bonus tracks may not be copied.
Title of the newly released CD cannot be 
acquired.
¾ Title cannot be acquired if the title is not registered in the built-in 
GracenoteR database.  Connection to the network is necessary 
to acquire title for the newly released CD.  ( >99)
ID3 tag of a MP3 file is not completely displayed.
¾ Only the track name and artist name can be displayed with this 
unit.
The contents of the USB memory cannot be read.
¾Remove the USB memory from the USB port and then insert 
again. If this does not solve the problem, turn off and turn on the 
unit again.
¾ Check that the USB memory is inserted correctly. ( >15)
¾ The format of the USB memory or of its contents is not 
compatible with the unit. (The contents on the USB memory 
may be damaged.) (> 11 )
¾ The USB memory contains a folder structure and/or file 
extensions that are not compatible with this unit. ( >113)
¾ USB memories connected using  a USB extension cable or a 
USB hub may not be recognized by this unit.
¾ Some USB memories cannot be used with this unit. ( >11 )
¾ If inserted during playback, recording or copying etc., the USB 
memory may not be recognized by this unit.
¾ You can use USB memories with capacities up to 128 GB.
USB memory cannot be operated.
¾Turn the power of this unit off once, and turn it back on. If it 
cannot be operated after that, set “VIERA Link” to “Off” and turn 
the power of this unit off again, and turn it back on. ( >89)
The TV Guide System does not receive any data.
¾ Check whether the cloc k is properly set. (>91)
¾ If signal quality is bad (ghost images or limited reception), the 
TV Guide system may not be able to receive any data.
The empty field is displayed for some or all 
stations.
¾Some stations are not supported by the TV Guide system.
¾ Programme the Timer recording manually. ( >33)
The TV Guide information is not displayed 
properly.
¾ There was a programme change, or TV Guide information from 
a broadband cast station was possibly not correctly transmitted.
Check the current programme, e.g. on the Web site for the TV 
Guide system provider or station provider.
The TV Guide data transfer was interrupted.
¾The TV Guide system shows the data that was received up to 
the interruption.
¾ The programme information may be incomplete.
The TV Guide data is not updated.
¾Make sure that the time is set correctly. ( >91)
Digital broadcasts cannot be received.
¾ The dish may not be pointing in the direction of the satellite, or 
the direction of the dish may have changed due to strong winds 
or vibration. If problem persist s consult your local TV aerial 
installer. 
¾ Reception may be disturbed in bad weather.
¾ To record an encrypted broadcast, a CAM (Conditional Access 
Module) with Smart Card valid  for the broadcast is required.
TV reception worsens after connecting the unit.
¾This can occur because the signals are being divided between 
the unit and other equipment. It can be solved by using a signal 
booster, available from electronics retailers.
The digital channel information does not appear.
¾Select the length of time (3–10 sec.) in the “On-Screen 
Messages” in the Setup menu. ( >88)
¾ The digital satellite channel information will not appear during 
playback.
Music
USB
TV Guide
Digital broadcast
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Troubleshooting guide
Picture regularly breaks up on some channels. 
“No signal” message is displayed.
¾Check aerial connection.
¾ Check that the satellite dish and satellite cable are designed for 
DVB.
¾ Check “Signal Condition”. If “Signal Quality” or “Signal Strength” 
are displayed in red or const antly changing, check aerial. If 
problem persists consult your local TV aerial installer. ( >84)
¾ Interference (known as impulse noise) from household 
appliances such as light swit ches, fridges etc. may cause 
picture break up and/or audio distortion. Use a high quality 
quad shielded coaxial cable fly lead between this unit and 
antenna wall socket to minimise impulse noise pickup. If 
problem persists consult your local TV aerial installer.
¾ Check the reception capacity of the satellite dish. The dish must 
be large enough for good reception. There must not be any 
hindrances in the way which could  impair reception, e.g. twigs, 
leaves, snow.
¾ Adjust the aerial reception with “Manual Tuning” in the Setup 
menu. ( >84)
¾ The receiver (LNB) of the satellite dish must be suitable for 
digital reception.
Picture very infrequently breaks up on some or 
all channels.
¾Electrical atmospheric interference caused by local or distant 
lighting storms or heavy rain with wind in “leafy” locations may 
cause pictures to break up and audio to mute or distort 
momentarily.
¾ Impulse noise interference from an infrequently used electrical 
appliance, or a passing vehicle or lawn mower with a “noisy” 
ignition system.
¾ The reception capacity of the sa tellite dish is not sufficient.
After the Auto-setup, there aren’t any stations in 
the station list.
¾“Shipping Condition” was performed or the unit was in the 
delivery status. The Auto-setup was then started and 
interrupted.
Do an Auto-setup again and let it continue right through to the 
end. The data is only saved after this has been completed.
VIERA Link doesn’t work.
¾Check the HDMI cable connection. Check that “HDMI” is 
displayed on the front display when the power for the main unit 
is set to On.
¾ Make sure that “VIERA Link” is set to “On”. ( >89)
¾ Check the “HDAVI Control” settings on the connected device.
¾ Some functions may not work if depending on the version of 
“HDAVI Control” of the connect ed equipment. This unit supports 
“HDAVI Control 4” functions.
¾ If the connection for the equipment connected with HDMI was 
changed, or if there was a power failure or the plug was 
removed from the household mains socket, “HDAVI Control” 
may not work. 
In this case, perform the following operations.
1 When the HDMI cable is connected to all equipment with the 
power on, turn the TV (VIERA) on again.
2 Change the TV (VIERA) settings for the “HDAVI Control”  function to off, and then set to on again. (For more 
information, see the VIERA operating instructions.)
3 Switch the VIERA input to HDMI connection with this unit,  and after this unit’s screen is displayed check that “HDAVI 
Control” is working.
The Control Panel does not appear.
¾The Control Panel is only displayed when connected to a TV 
with “HDAVI Control 2” or later function. ( >73)
The operation on this unit (music playback etc.) 
is interrupted.
¾ The operation on this unit may be interrupted when you press 
buttons on the TV remote control that do not work for VIERA 
Link functions.
To return all the settings other than the main ones 
to the factory preset 
¾ Select “Yes” in “Shipping Condition” in the Setup menu. All the 
settings except for the ratings level and ratings PIN, etc. return 
to the factory preset. The timer recording programmes are also 
cancelled. ( >91)
¾ Select “Yes” in “Default Settings” in the Setup menu. All the 
settings other than the tuning settings, clock settings, language 
settings, disc language settings, ratings level, ratings PIN, 
remote control code, network settings, etc. return to the factory 
presets. ( >91)
¾ Press and hold [ XCH] and [CH W] on the main unit until the 
Auto Setup screen appears. All the settings except for the 
ratings level, ratings PIN and clock settings, etc. return to the 
factory preset. The timer recording programmes are also 
cancelled.
To reset the ratings level settings
¾ While the disc tray is open, press [DRIVE SELECT] to select 
the DVD drive, then press and hold [ ¥REC] and [ 1] (PLAY) on 
the main unit at the same time for 5 or more seconds.
To restore the unit if it freezes due to one of the 
safety devices being activated
¾ Press and hold [ Í/I] on the main unit for 3 seconds. (The 
settings remain.)
I can’t connect to the network.
¾ Has the LAN cable become unplugged? Check that the LAN 
cable is properly connected. ( >99)
¾ Have you plugged in a modular cable for use with a telephone 
into the LAN terminal on this unit? Connect with a straight LAN 
cable. ( >99)
¾ Is the power for the modem  or broadband router turned on? 
Turn the power on for each device.
¾ Is there a mistake in the network settings? Follow any 
instructions you may have received from your ISP (Internet 
Service Provider) and make changes to the settings.
¾ Are the broadband router settings correct? Read the operating 
instructions for the broadband router.
¾ Is the broadband router and/or modem correctly connected? 
Check the operating instructions for each device and connect 
accordingly.
While using my PC, I cannot connect to the 
network.
¾Does your Internet Service Provider (ISP) or service contract 
prevent multiple terminals connecting at the same time? Check 
the content of your contract.
After performing an update, you can no longer 
receive broadcasts.
¾Depending on the content of the update, some settings may 
have returned to the preset values. Fix the settings again.
Pause Live TV stops.
¾Pause Live TV from AV1, AV2 or AV3 input stops when a timer 
recording from external input started.
VIERA Link
To reset this unit
Network
Other
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