Panasonic Digital Multi Network Phone Ebtx310 Operating Instructions

							Chapter 7
Service Provider Features    69
-To lock or unlock the message, scroll to 
Lock/Unlock and press 
(OK). See “Locking a Text Message” on page 67
.
-To delete the message, scroll to 
Delete and press  (OK). See 
“Deleting a Text Message” on page 68
.
-To send the message, scroll to 
Send and press  (OK). 
The message is sent.
-To exit without saving or sending the message, scroll to 
Exit and 
press (OK).
Deleting All Inbox or Outbox Messages
1From the Text Message menu, scroll to 
Delete All and press  (OK).
2Do one of the following:
-Press   (OK) to delete all messages in the 
Inbox.
If you press 
 (OK), the display asks you to confirm that you 
want to delete all messages in your Inbox.
If you press   (NO), you are returned to the Delete All menu.
Press  (YES). 
All unlocked messages are deleted.
OR
-Scroll to 
Outbox and press   (OK).
If you press 
 (OK), the display asks you to confirm that you 
want to delete all messages in your Outbox. 
If you press   (NO), you are returned to the Delete All menu.
Press  (YES). 
All messages (locked and unlocked) are deleted.
Group Lists
A group list is a convenient way to send a message to several people at 
once. Usually, group lists consist of people with some common element, 
such as members of a team at work, family members, or friends with 
similar interests. Each group list can have up to five members and you can 
have a total of five group lists. You have to assign a name to your group list 
first and then add members from your Phonebook entries. 
Remember, that you must create your Phonebook entries before
 you can 
select them for a group list. Once you have created a group list, you can 
add or delete members, delete the entire group list, and send a message 
to a group. 
Note: When you send a message to a group list, the message is 
sent individually to each entry in the group list, even though it 
appears to you that only one message is being sent.
Creating a Group List
1From the Text Message menu, scroll to 
Group Lists and press 
(OK).
2Press   (OK) to select 
Create. 
						

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70    Service Provider Features
The display prompts for a name for your group list.
3Press and hold   to delete 
Untitled and then enter a name for your 
group list. 
Enter a name (up to 16 characters) that will remind you who is in the list. 
For example, Book Club, Project Team, and so on. (See Chapter 4, “Text 
Entry Operations” 
for information on entering text on your display.)
4Press  (OK).
The display shows the name you entered for the Group List, and 
prompts for names of people to include.
5You can add names in any order. Scroll to 
1st:,
 2nd:, 
3rd:, 
4th:, or 
5th: 
and press   (SELECT).
The names in your Phonebook are displayed.
6Scroll to the name you want to add to the group list and press 
(SELECT).
All phone numbers for that person (and an e-mail address, if present) 
are displayed.
7Scroll to the phone number or e-mail address you want to use and 
press  (SELECT).
The person’s name is added to the group list. An icon next to the name 
indicates which phone number (or e-mail address) will be used:   
(home number),   (work number),   (cell phone number),   (other 
number), or 
@ (e-mail address).
8When you have entered all the names (up to five) to be included in this 
group list, press   (FINISH). 
The display asks if you want to save the entry.
9Press   (YES) to save the entry or   (NO) to cancel it.
Viewing Your Group Lists
You can view your group lists, edit them, and delete them.
1From the Text Message menu, scroll to 
Group Lists and press 
(OK).
2On the Group List menu, scroll to 
View and press   (OK).
3Scroll to the group list you want to view and press  (VIEW).
4Press  (OPTION).
5From the View Options menu, do one of the following:
-To edit a group list, press   (OK) and follow the instructions from 
step4 in “Editing a Group List”
.
-To delete an entire group list, scroll to 
Delete and press  (OK). 
When asked to confirm the deletion, press  (YES).
-To send a message to the people in the selected group list, scroll to 
Send To and press   (OK). Follow the instructions in “Composing 
a Text Message” on page 64
. 
						

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Service Provider Features    71
Editing a Group List
1From the Text Message menu, scroll to 
Group Lists and press   
(OK).
2Scroll to 
Edit and press   (OK).
The names of your group lists are displayed.
3Scroll to the one you want to edit and press   (EDIT).
4To change or delete an entry, scroll to the entry and press 
(SELECT).
5To change the entry, press   (OK). 
Scroll through the names in your Phonebook, and press   (SELECT) 
when the name you want to enter is displayed.
Scroll through the phone numbers and e-mail address for the selected 
name, and press   (SELECT) when the arrow points to the number 
(or e-mail address) you want.
OR
To delete the entry, scroll to 
Delete and press   (OK). 
6To change or delete another entry, press   (SELECT).
OR
To return to the Group Lists menu, press   (FINISH).
7To save your change(s), press   (YES).
OR
To cancel your changes and return to the Group Lists menu, press 
(NO).
Voice Mail
Note: You must subscribe to voice mail through your wireless 
service provider before you can retrieve voice mail messages. 
To check if voice mail has been programmed, press and hold 
. If the display indicates that the Voice Mailbox number is 
empty, voice mail has not been programmed. Contact your 
wireless service provider for programming instructions.
Listening to New Voice Mail
1When a new voice mail message is received, an alert sounds and   
appears on the top of the display.
2Press   (LISTEN) to automatically dial your voice mail number.
OR
From the standby display, press and hold   until it calls your voice 
mailbox.
3Follow the recorded instructions for your voice mail.
4Press   to end your call and return to standby. 
						

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72    Service Provider Features
Saving and Deleting Voice Mail
Saving and deleting voice mail is a function of your wireless service 
provider. Once you call your voice mailbox, follow the instructions given by 
your wireless service provider.
Resetting the Voice Mailbox Number
Caution: Do not reset your voice mailbox number if it is 
preprogrammed by your wireless service provider. Your voice 
mail will be inaccessible if an incorrect number is entered. Check 
with your wireless service provider for specific information.
1From standby, press   (MENU) to enter the Main Menu.
2Press   to scroll to 
Messages and press   (OK).
3Scroll to 
Voice Mail and press   (OK).
Your voice mailbox phone number is displayed.
If a voice mailbox number has not been 
programmed, (Empty)
 is displayed.
4Press   (EDIT) and enter a new voice mailbox phone number.
You can also program Pause and Wait times for your password or PIN. 
See “Programming Pauses or Waits” on page 35.
5Press   (OK) to save the new phone number.
International Calls
If allowed by your wireless service provider, you can place international 
calls from your phone. When you press and hold  in the first position of 
a phone number, it toggles between 0
 and +
 (the international dialing prefix).
Check with your wireless service provider for the availability of placing 
international calls. 
						

							System Settings    73
System Settings
This chapter contains information about settings in the System Settings 
menu. You should not have to change these settings. The procedures in 
this chapter are provided for technically knowledgeable users.
Caution: Before making 
any changes to these settings, contact 
your wireless service provider. Random changes to these 
settings could negatively affect your phone’s performance.
Voice Privacy Mode
When this feature is on, conversations and messages are encrypted with a 
special code that can be interpreted only by your wireless service provider. 
Voice privacy is available 
only if offered by your wireless service provider. 
Contact your wireless service provider for additional information.
1From standby, press   (MENU) to enter the Main Menu. 
2Press   to scroll to 
System Setting and press   (OK).
3Press   (OK) again to select 
Network.
4Press   (OK) again to select 
Voice Privacy.
5To change the setting, scroll to the other option and press   (OK).
If you selected 
On, the encryption icon ( ) is displayed during calls (if 
you have subscribed to voice privacy with your service provider).
Selecting Your Phone Number (NAM)
Your phone can have up to two phone numbers (programmed by your 
wireless service provider). You can select either phone number to make a 
call. These phone numbers are referred to as NAM1 and NAM2. NAM 
stands for Number Assignment Module. 
Your wireless service provider must program a NAM into your handset in 
order for it to operate correctly on their network. This can be done by a 
sales representative, or optionally, it can be programmed into your phone 
over the airwaves. 
1From standby, press   (MENU) to enter the Main Menu.
2Press   to scroll to 
System Setting and press   (OK).
3Press   to scroll to 
NAM Selection and press   (OK).
The display shows your current phone number setting.
4If you have a second phone number (NAM2), view it by pressing 
 or  . 
5To select the other phone number (other than the one you are currently 
using), make sure that phone number (NAM) is displayed and press 
 (OK).
If you changed the NAM setting, a network search occurs.
Note: If you would like to have a second phone number 
programmed for your phone, contact your wireless service 
provider.
 
						

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74    System Settings
Searching for Available Systems 
Your phone’s search default is set to 
Normal, which means it automatically 
searches for available network systems, and then selects the appropriate 
one. It will default to this setting every time you turn on your phone, even 
when you have changed the search setting. To search for a particular 
network, select 
Manual. Up to 16 network names may be displayed. When 
New Search is selected, your phone begins a new search for available 
systems and asks if you use the network.
1From standby, press   (MENU) to enter the Main Menu.
2Press   to scroll to 
System Setting and press   (OK).
3Press   to scroll to 
Search and press   (OK).
4Scroll to your preferred search setting and press   (OK).
5Do one of the following:
-If you selected 
Normal, press any key or wait 3 seconds to return to 
standby.
-If you selected 
Manual, press   to scroll to a network you use and 
press   (OK) to select it. Then, press any key or wait 3 seconds to 
return to standby.
-If you selected 
New Search, an available network name is 
displayed. Press   (YES) to select it or   (NO) to have the 
phone search for another available network. After you select a 
network, press any key or wait 3 seconds to return to standby.
Service Priority
Your phone automatically searches for available networks when powered 
on. To change the service priority order, follow this procedure. If you are 
not sure which service you have, contact your wireless service provider.
1From standby, press   (MENU) to enter the Main Menu.
2Scroll to 
System Setting and press   (OK).
3Scroll to 
SVC Priority and press   (OK).
4Scroll to 
Custom and press   (OK).
This display shows the default search order:
Residential: When turned on, the phone first 
searches for its home base station.
Private: The phone then searches for an in-
building system.
Public: The phone searches for any available 
networks.
5Press   or   to change the 
SVC Priority order.
6When your preferred order is displayed, press   (OK). 
						

							Before Requesting Help 75
	
Before Requesting Help
$
As you learn how to use all of your phone’s features, you may occasionally experience 
minor problems. Fortunately, you can fix most of these problems yourself. Listed below 
are some of the problems you might encounter, as well as procedures that may help 
you arrive at a solution. If your problem persists, please contact your wireless service 
provider or visit Panasonic’s website at www.panasonic.com. (In Canada, visit 
www.panasonic.ca.)
Problems and Solutions
ProblemPossible Cause(s)Solution(s)
Phone will not turn 
onBattery is too low or not 
charged.Recharge the battery. Or, connect the 
AC or DC adapter.
Battery contacts need to 
be cleaned.Wipe the battery contacts and phone 
contacts with a dry cloth.
 was not pressed 
long enough.Try pressing and holding   for at 
least three seconds.
“Initialization 
Error xxxx”
 or 
“Run Time Error 
xxxx”
 is displayedYour phone has detected 
a programming error.Contact your wireless service 
provider.
Phone turns off 
inadvertently Battery is too low or will 
not hold a charge.Connect an AC or DC adapter and 
confirm that the battery icon is 
displayed. If the battery icon is not 
displayed, contact your wireless 
service provider.
Keys do not work 
when pressedKeypad may be locked. 
(The display shows Key 
Lock On
.)If Key Lock On
 is displayed, press 
 (UNLOCK) and then   (YES) 
to unlock.
Phone may not be on. Verify that phone is on.
Unable to store 
entries into 
PhonebookThe Phonebook is full. Delete an entry from the Phonebook. 
(See
 “Editing/Deleting a Phonebook 
Entry” on page 35 for details.) 
						

							Appendix A
76 Before Requesting Help
The Basics
Battery will not 
rechargeThe ambient air 
temperature exceeds 
104°F (40°C) or is less 
than 32°F (0°C).Lower or raise the air temperature; 
allow the phone to cool off or warm up 
before recharging.
Contact between your 
battery and recharger is 
incomplete. Disconnect your charger from the 
phone and then try reconnecting it. 
The battery has not been 
charged for a long time 
and has been deeply 
discharged.Attempt to recharge the battery. It 
may take a few minutes for recharging 
to begin. If the battery will not 
recharge, replace it.
The battery is defective. Replace the battery.
Note: It’s normal for a battery to 
slowly lose its ability to hold a charge.
No Service is 
displayedSignal is too weak. Move to another location, or wait a 
few minutes if you are traveling in an 
automobile.
If you are in a building, move near a 
window or go outside to send or 
receive calls.
Note: If you know you are in a cellular 
service area and the phone continues 
to indicate 
No Service, contact your 
wireless service provider.
Unable to receive 
callsPhone is off. Turn phone on.
Security features may be 
set so that the phone will 
not receive calls.Check Security Options settings. (See 
“Call Lock” on page 60 for more 
information.)
Answer Options setting is 
set to use 
 to 
answer a call.Press  to answer a call or 
change the Answer Key setting to 
Any Key. (See
 “Answer Key Options” 
on page 22.)
 
Service is not activated. Contact your wireless service 
provider.
Problems and Solutions
ProblemPossible Cause(s)Solution(s) 
						

							Appendix A
Before Requesting Help 77
Missing incoming 
callsRing volume may be set 
to silent.Set ring volume on.
Phone was not 
programmed correctly by 
dealer or carrier.Contact your wireless service 
provider.
Calls dropped/ 
disconnected 
inadvertentlyYou are outside of a 
cellular service area.Check your wireless service 
provider’s coverage map (including 
roaming areas) and try to move to a 
location within the coverage area. If 
problems persist, contact your 
wireless service provider.
Phone automatically 
disconnects calls when 
the battery level is low.Recharge the battery.
Unable to enter text 
as intended when 
pressing keysPhone may be in 
WORD T9 ( ) mode 
instead of Letter ( ) 
mode.If   shows above the right 
softkey ( ), press the right softkey 
( ) until   appears above it. 
(See 
Chapter 4, “Text Entry 
Operations”.)
Lost or forgot lock 
codeTry entering 
1234 as the lock code. 
Check inside back cover for new lock 
code.
Contact your wireless service 
provider.
Unable to place 
callsPhone is off. Confirm phone is on.
Security features may be 
set so that the phone 
cannot place calls.Check Security Options settings. (See 
“Call Lock” on page 60 for more 
information.)
You are outside of a 
cellular service area.Check your wireless service 
provider’s coverage map (including 
roaming areas) and try to move to a 
location within the coverage area.
An error was made 
dialing the number. Confirm the number is correct.
Service is not activated. Contact your wireless service 
provider.
Problems and Solutions
ProblemPossible Cause(s)Solution(s) 
						

							Appendix A
78 Before Requesting Help
The Basics
Unable to access 
Voice MailboxVoice Mail phone number 
is not programmed into 
phone.Program Voice Mail phone number. 
Refer to additional information from 
your wireless service provider.
DTMF tones may be set 
to short instead of long.Set DTMF tones to long. (See 
“DTMF 
Duration” on page 58 for details.)
Voice Mail service is not 
activated.Contact your wireless service 
provider.
Unable to set a 
subscriber featureThe feature you are 
trying to set is not offered 
by your wireless service 
provider.Contact your wireless service provider 
for more information.
It is difficult to hear 
the other partyYour phone’s earpiece 
volume is set too low.Press   during conversation.
You can hear the 
other party, but the 
other party can’t 
hear youYour microphone may be 
muted.If the display shows 
Muted, press 
 (UNMUTE).
Handsfree headset 
does not work 
when plugged into 
phoneTTY Mode is set to 
On. Select 
TTY Mode in the Miscella-
neous menu and set it to 
Off. 
TTY device does 
not work when 
plugged into phoneTTY Mode is set to 
Off. Select 
TTY Mode in the Miscella-
neous menu and set it to 
On.
Problems and Solutions
ProblemPossible Cause(s)Solution(s)