Panasonic Digital Business System Section 700 Feature Operation Manual

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 2-1
Chapter 2. Attendant Features
This chapter describes features that are available to an attendant phone.
In addition to functioning as a central answering point, an attendant phone 
also has special capabilities for monitoring and programming other phones.
This chapter covers the following topics: 
Topic Page
Alternate Attendant 2-3
Attendant Assignment of Speed Dialing 2-3
Attendant Busy Override 2-4
Attendant Call Park 2-5
Attendant Control of Absence...

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Section 700 - Operation Chapter 2. Attendant Features
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Alternate Attendant
(CPC-A and CPC-B Versions Prior to 2.0)
Description
The alternate attendant receives intercom calls directed to the primary 
attendant if the primary attendant is busy or out of service.
In addition to receiving overflow intercom calls, the alternate attendant has 
full access to attendant features.
With CPC-B 2.0 and above, the “Alternate Attendant” program is replaced by 
the...

Chapter 2. Attendant Features Section 700 - Operation 
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4.  Enter the Speed Dial code (00-89 or 000-199).
“Enter SSD XX” appears on the display (where “XX” is the System 
Speed Dial code).
5.  To select pooled trunk access, press CONF
 followed by the last digit of 
the pooled trunk number (9, 1-6).
6.  Dial the telephone number to be stored. 
For each pause required, press REDIAL
. (An R
 appears on the display 
when REDIAL
 is pressed . If the Speed...

Section 700 - Operation Chapter 2. Attendant Features
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Operation
To override a busy extension:
Press “4.”
“CONF XXX YYY” (where “XXX” and “YYY” are the extension numbers) 
appears on the display.
Related Programming
 FF1 (System): Attendant Override
 FF1 (System): Alert Tone for Busy Override & OHVA
Considerations
 Replace the handset to exit the three-party conference call.
 The alert tone can be turned on or off through system programming....

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 The outside call is placed on hold.
 “CO HOLD #XX” (where “XX” is the trunk number) appears on the 
display.
2. Dial “75.”
“PARK HOLD” appears on the display.
3.  Enter desired Park Number (00-09).
“PARK HOLD 01” appears on the display if you selected Park Number 
01.
To retrieve a call parked by the attendant (after receiving the Park 
Number from the Attendant):
1.  Pick up the handset.
The...

Section 700 - Operation Chapter 2. Attendant Features
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Attendant Control of Absence Messages,
Call Forwarding, and DND
(All Versions)
Description
An attendant phone can cancel the Absence Message, Call Forwarding, and 
Do-Not-Disturb (DND) features activated on any extension.
Operation
To cancel an Absence Message, Call Forwarding, or DND:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the CONF...

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Attendant-Controlled Text Assignment
(All Versions)
Description
The attendant can assign text to extensions, system speed dial numbers, and 
Call Waiting/OHVA text replies without using a DSS/72 or entering the 
programming mode.
Text is assigned through the dial pad on the attendant phone. 
Operation
To assign names to extensions:
1.  Pick up the receiver or press the ON/OFF
 key.
2. Press PROG
....

Section 700 - Operation Chapter 2. Attendant Features
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6. Press AUTO
 to backspace and erase the existing name.
7.  Use the dialpad sequences shown in Table 2-1 on page 2-10 to enter 
letters and/or numbers.
Press FLASH
 after each letter or number.
Press CONF
 to switch between numbers and letters.
8.  To store your entry, press HOLD. 
Note:
The name does not change on the extension until the extension goes off 
hook.
To assign text to Call...

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Table 2-1.  Key sequences for text assignment.
Attendant Feature Package
(CPC-B Version 2.0 - 4.0)
Description
The Attendant Feature Package (AFP) software affects the attendant’s DSS 
console. 
Note:
 The Attendant Feature Package was discontinued in CPC-B Version 
5.0. 
When the AFP is installed, the DSS console provides the following pre-
configured features:
 Z 0-7 (Paging Zones)
 P 0-9 (Park...