Panasonic Digital Business System 44-series Key Telephones Station User Guide

							 DBS-32-755 39 Issued April 2000 393. Placing Outside Calls
3.  Pick up the handset or press ON/OFF
.
4.  If necessary, access an outside line.
5.  Press the soft key next to the desired SSD number to initiate dialing.Dialing an SSD Number Using the Soft Keys on a Large Display Phone
1.  From the Main Menu, press the key to the left of “System Dial.” The 
System Speed Dial directory will be displayed. This is an alphabetical 
directory.
2.  Press the appropriate key on the SSD Directory. Either 5 or 10 system 
speed dial names will be displayed, depending on how your system is 
programmed. To scroll forward in the name directory, press the NEXT
 
key. To scroll backwards in the directory, press the PREV
 key. 
3.  Pick up the handset or press ON/OFF
.
4.  If necessary, access an outside line.
5.  Press the soft key next to the desired SSD entry to initiate dialing.
Checking SSD Numbers
To check an SSD number on a small-display or large-display phone, press the 
soft key next to the entry in the SSD directory.
Checking SSD Numbers by Entering 
the SSD Bin Number
1.  Pick up the handset or press ON/OFF
.
2. Press CONF
.
3. Press AUTO
.
4.  Dial the appropriate SSD bin. The SSD number appears on the display. 
						

							3. Placing Outside Calls
 40 Issued April 2000 DBS-32-755
Checking SSD Numbers Using the Soft 
Keys
1.  Scroll through the System Speed Dial directory until the desired SSD name 
is displayed.
2.  Pick up the handset or press ON/OFF
.
3. Press CONF
.
4.  Press the soft key next to the SSD entry. The SSD number appears on the 
display.
Chaining Speed Dial Numbers
To handle phone numbers longer than 16 characters, you can chain SSD 
codes to a PSD code.  When you dial the PSD code, the system will dial each 
SSD number contained in the chain.
 Systems using DBS software version CPC-EX v. 1.0 or higher also 
allow you to chain SSD codes to each other, and to chain PSD codes to 
each other.  (You cannot, however, chain PSD codes to an SSD code.) 
 A maximum of 16 characters, including other speed dial codes, can be 
entered into a speed dial code.
Note:  
Before chaining, enter the parts of the phone number into one-touch or 
soft keys, or into speed dial bins. For example, program the first part into one-
touch key #1, the second part into one-touch key #2, etc.
Complete the following steps to chain speed dial numbers:
1.  Pick up the handset or press ON/OFF
.
2. Press PROG, AUTO
.
3.  Enter the speed dial code (or press the one-touch key if using a PSD 
number) you are chaining the other codes to.
4. Press AUTO
 and enter the speed dial code containing the first part of the 
number to be dialed.
5.  Repeat step 4 for each remaining speed dial code to be contained in the 
chain.
6. Press HOLD
. 
						

							 DBS-32-755 41 Issued April 2000 413. Placing Outside CallsRedialing Outside NumbersRedialing
1.  Pick up the handset or press ON/OFF
.
2.  Access an outside line.
3. Press REDIAL
.
The phone dials the last outside number dialed.
Auto-Redial
Some systems allow the last number dialed (either outside or inside call) to be 
redialed simply by pressing the REDIAL
 key.
1.  When your phone is idle or receiving dial tone, press REDIAL
.
Auto-Repeat Dialing
With some systems, if the outside number is busy, pressing the REDIAL
 key 
will repeatedly redial the number until answered or the number of retries 
reaches a set limit.
1.  After receiving busy tone when dialing an outside number, press the 
REDIAL
 key before disconnecting.
To cancel Auto-Repeat Dialing
Replace the handset or press ON/OFF
.
Saving and Redialing a Number
You can save an outside number for redialing.  A saved number can be 
redialed even if it is not the last number dialed.
Saving a Number
1.  Dial the desired phone number.
2. Press AUTO
 twice. 
						

							3. Placing Outside Calls
 42 Issued April 2000 DBS-32-7553. Press *
.
4.  Replace the handset or press ON/OFF
.Redialing a Saved Number
1.  Access an outside line.
2. Press AUTO
.
3. Press *
. 
						

							 DBS-32-755  Issued April 2000 434. Answering Calls
Calls can reach your digital phone from several different sources, and can be 
handled in a variety of ways.
This chapter covers the following topics:
Topic Page
Picking Up Calls 44
Holding Calls 44
Using Call Park 45
Transferring Calls 46 
						

							4. Answering Calls
 44 Issued April 2000 DBS-32-755Picking Up Calls
To answer various types of calls, use the following procedures.
1.  Pick up the handset or press ON/OFF
.
2.  Do one of the following:
*The DBS allows extensions to be grouped into paging groups.  When you 
issue a page, you can specify the paging group, so that your announcement is 
heard only on the phones that are members of that group.  Paging groups 
often include people whose work is related.  (See “Paging” on page 50.)** Some offices have after-hours calls ring on a central bell (often called a 
“universal night answer” device) or over a paging system using an external 
speaker.  Dialing “78” allows you to answer these after-hours calls. 
Holding CallsPutting a Call on Hold
Press HOLD
 during a call.  
If the call is on an outside line, retrieve the call by pressing the appropriate 
line key.  (The line key will be flashing green.)
If the call is an extension, retrieve it by pressing HOLD
 a second time, or by 
pressing the flashing FF key.
To answer . . . Do the following . . .
A call ringing at someone 
else’s phonePress the flashing FF key. 
An extension in your paging 
group*Dial 70
.
Note:
Calls are answered in the following prior-
ity order:
 Page call
 Internal call 
 Outside line.
An extension outside your 
paging group*a. Dial 79
.
b.  Dial the number of the ringing extension.
After-hours calls ringing over 
a paging speaker or night 
answer device 
**
a.  Pick up the handset or press ON/OFF
.
b. Dial 78
. 
						

							4. Answering CallsDBS-32-755 Issued April 2000  45Answering Two Calls
1. Press HOLD
 to put the first call on hold.
2.  Press the green flashing FF key for the second call.
3. Press HOLD
 to put the second call on hold.
4.  Press the green flashing FF key to return to the first call.
Notes:
 If you do not pick up a held call in a certain period of time, you will hear 
a tone indicating that the call is still waiting.
 The EXT indicator flashes when you hold an internal call or an outside 
line that is not assigned to an FF key.
Using Call Park
Use Call Park to send an outside call to someone you cannot locate.  You can 
park the call and page the intended recipient of the call.  Then the intended 
recipient can pick up the call.
Note that attendants park calls somewhat differently than other extensions.  
Attendants can park calls on any of 10 “park numbers.”  With extensions, 
calls are parked on the user’s extension number.
Note:  
If a parked call is not answered within a certain time, the call returns to 
the extension that parked it.
Parking Calls from an Attendant Phone
1. Press HOLD
 during an outside call.
2. Dial 75
.
3.  Dial the system park number (00-09)
.
4.  Replace the handset or press ON/OFF
.
5.  If necessary, page the intended recipient of the call. 
						

							4. Answering Calls
 46 Issued April 2000 DBS-32-755Picking Up Calls Parked by the Attendant
1.  Pick up the handset or press ON/OFF
.
2. Dial 76
.
3.  Dial the appropriate system park number (00-09)
.
Parking Calls from an Extension
1. Press HOLD
 during an outside call.
2. Dial 75
.
3.  Replace the handset or press ON/OFF
.
Picking Up Calls Parked by an Extension
1.  Pick up the handset or press ON/OFF
.
2. Dial 76
.
3.  Dial the extension number of the person that parked the call.
Transferring Calls
Note:  
If a transferred call is not answered within a specified time, the call 
rings again at the extension that transferred it.
Screened Transfers
In a screened transfer, you announce the call before transferring it.  This 
allows you to give the recipient information about the call.
1.  During a call, press HOLD
.
2.  Dial the extension number to which the call will be transferred.
3.  When the recipient answers, announce the call.
4.  Do one of the following (ask your dealer or system administrator which is 
appropriate):
 Replace the handset or press ON/OFF 
						

							4. Answering CallsDBS-32-755 Issued April 2000  47 Press PROG
 and then replace the handset or press ON/OFF
. Unscreened Transfers
Note:  
This feature requires system programming or a specific DBS 
configuration, and may not be available.  For information, see your system 
administrator or DBS dealer.
In an unscreened transfer, you do not announce the call to the person 
receiving the transfer.  The call simply rings at the phone to which it is 
transferred.
1.  During a call, press HOLD
.
2.  Dial the extension number to which the call will be transferred.
3.  Do one of the following (ask your dealer or system administrator which is 
appropriate):
 Replace the handset or press ON/OFF
, or
 Press PROG
 and then replace the handset or press ON/OFF
.  
						

							4. Answering Calls
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