Panasonic Dbs 576 Instructions Manual

Section 525 - ACD/MIS Reference Chapter 2. System Requirements
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Panasonic recommends installing the MIS server software on a PC that 
meets the following minimum requirements:
• IBM-compatible Pentium 166 MHz personal computer
• Windows NT Workstation or Windows NT Server (Version 4.0 with 
Service Pack 3)
• 32 MB RAM
• 2 GB available hard drive space for the application and data storage
• CD-ROM (or access to a network CD-ROM)
• Network Interface Card
•...

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Bindings:
• NetBIOS Interface
• Wins Client (TCP\IP)
• NetBEUI Protocol
• Server
• Wins Client (TCP\IP)
• NetBEUI Protocol
• Workstation
• Wins Client (TCP\IP)
• NetBEUI Protocol 

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Chapter 3. Installation
Installation Overview
Before You Begin
Check the Phone System:
• Verify that the Phone System ACD is functioning.
• Verify that the ACD/MIS port in the phone system is turned on and 
check the speed of the port.
Gather the following information:
• Windows NT Host PC Administrative Login Name
• Windows NT Host PC Administrative Password
• Windows NT Host PC Network name (alpha name, not IP address)
• Windows NT Host PC Com Port...

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Preparing the Windows NT Host PC
Verifying Windows NT Network Settings
Caution: if you are not familiar with Windows NT, have the Network 
Administrator make any required changes.
1. Go to: Start  Settings  Control Panel \Network. 
2.  On each tab listed below, verify that the following information is 
entered/itemsare installed:
Identification 
• Computer Name (Record for use in ACD Viewer Client...

Section 525 - ACD/MIS Reference Chapter 3. Installation
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Server 
• Wins Client (TCP\IP)
• NetBEUI Protocol
Workstation
• Wins Client (TCP\IP)
• NetBEUI Protocol
Setting Up User Profiles on the Windows NT Host PC
For each ACD Viewer Client, set up a new user profile on the Windows NT 
Host PC. 
• Use the same Network Login Name and Password as the Client PC.
• No user rights need to be established other then those that are set up 
automatically during the...

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Chapter 3. Installation Section 525 - ACD/MIS Reference
b.  License Agreement dialog – Please read and acknowledge the license 
agreement
c.  Choose Destination Location dialog – the default location for the 
MIS Server
d.  Application is in the SMD  Mserver folder.
5.  For the first few seconds while Microsoft’s DAO installer software is 
running there will be no progress reports. Once the DAO installation is 
complete (about 30 seconds) the MIS Server...

Section 525 - ACD/MIS Reference Chapter 3. Installation
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6.  At the end of the installation process you will be prompted to restart the 
PC. While restarting the PC is necessary before the MIS Server 
application can start, you might consider installing ACD Viewer and 
Agent View on this PC before rebooting.
Installing the ACD Viewer Software
This procedure can be used to install the ACD Viewer software on the 
Windows NT Host PC or on a client PC....

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Starting ACD Viewer
1. Click the Windows Start button, and then click on Programs > 
ACD Viewer.
2.  Enter the User Name and Password.
The default User Name and Password is Administrator. 
Installing the Agent View Software
This procedure can be used to install the Agent View software on the 
Windows NT Host PC or on a client PC.
Note: An Administrator must use ACD Viewer to add Agent’s names and...

Section 525 - ACD/MIS Reference Chapter 3. Installation
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Accessing MIS Server Settings After 
Installation
Viewing or Changing the MIS Server Configuration
• Click the Windows NT Start button, and then select Settings > Control 
Panel. The MIS Server Configuration dialog box appears.
Click the appropriate tab and make the appropriate changes.
Verifying that the MIS Server is Running
1. Click the Windows NT Start button, and then select Settings >...

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Uninstalling the MIS Server Software
Before uninstalling the MIS Server application, the MIS Service must be 
stopped. Additionally, if Control Panel is open the MIS Server 
Configuration applet is in use. Software modules that are running or in use 
can not be uninstalled.
Stopping the MIS Server
1. Open the Control Panel Services dialog
2.  Stop MIS Server service
3.  Stop MIS Database Analysis...