Panasonic Dbs 576 Instructions Manual

							Section 525 - ACD/MIS Reference Chapter 2. System Requirements
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Panasonic recommends installing the MIS server software on a PC that 
meets the following minimum requirements:
• IBM-compatible Pentium 166 MHz personal computer
• Windows NT Workstation or Windows NT Server (Version 4.0 with 
Service Pack 3)
• 32 MB RAM
• 2 GB available hard drive space for the application and data storage
• CD-ROM (or access to a network CD-ROM)
• Network Interface Card
• Parallel printer port for activation key
• VGA color monitor
• Keyboard and mouse
• Windows graphic accelerator
Microsoft Windows NT Workstation software allows ten (10) concurrent 
client connections. For more then ten concurrent connections, use a properly 
licensed Windows NT Server. (See Chapter 6, Windows NT Concurrent 
Connection Licenses in this document for more information.) 
Network Settings
Services:
• Computer Browser
• NetBIOS Interface
• RPC Configuration
• Server
• Workstation
Protocols:
•  NetBEUI Protocol
•  TCP\IP Protocol
Adapter:
• Network Interface Card, MODEM or MS Loopback Adapter (need 
something to bind TCP\IP) 
						

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Bindings:
• NetBIOS Interface
• Wins Client (TCP\IP)
• NetBEUI Protocol
• Server
• Wins Client (TCP\IP)
• NetBEUI Protocol
• Workstation
• Wins Client (TCP\IP)
• NetBEUI Protocol 
						

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Chapter 3. Installation
Installation Overview
Before You Begin
Check the Phone System:
• Verify that the Phone System ACD is functioning.
• Verify that the ACD/MIS port in the phone system is turned on and 
check the speed of the port.
Gather the following information:
• Windows NT Host PC Administrative Login Name
• Windows NT Host PC Administrative Password
• Windows NT Host PC Network name (alpha name, not IP address)
• Windows NT Host PC Com Port connected to Phone System
(1, 2, 3, or 4)
Note: Phone System MIS Port bps (channel speed): 9,600 bps
Overview of Steps
1. Ensure that the minimum network settings are set on the Windows NT 
Host PC. 
2.  On the Windows NT Host PC, set up a new User Profile for each ACD 
Viewer/Report Manager client PC.
3.  Install the Microsoft DAO and the MIS Server application on the 
Windows NT Host PC.
4.  Install ACD Viewer (and Agent View if applicable) on the same 
Windows NT PC.
This eliminates the LAN during the initial setup and test process, and  it 
saves the installer from walking back and forth between the Host PC and 
the Client PCs.
5.  The final phase is to install and test ACD Viewer and Agent View on 
client PCs. 
						

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Preparing the Windows NT Host PC
Verifying Windows NT Network Settings
Caution: if you are not familiar with Windows NT, have the Network 
Administrator make any required changes.
1. Go to: Start  Settings  Control Panel \Network. 
2.  On each tab listed below, verify that the following information is 
entered/itemsare installed:
Identification 
• Computer Name (Record for use in ACD Viewer Client Installation)
• Work Group
Services 
• Computer Browser
• NetBIOS Interface
• RPC Configuration
• Server
• Workstation
Protocols 
• NetBEUI Protocol
• TCP\IP Protocol
Adapter
• Network Interface Card, MODEM or MS Loopback Adapter (need 
something to bind TCP\IP Protocol)
Note:  In a stand-alone application with no network clients, it might 
be possible to use the MS Loopback Adapter included in the Network 
Adapter list on the Windows NT Work Station CD, to activate 
TCP\IP.
To find MS Loopback Adapter select Add in the Network Dialog  
Adapters TAB, and scroll until you reach MS Loopback Adapter.
Bindings
• NetBIOS Interface
• Wins Client (TCP\IP)
• NetBEUI Protocol 
						

							Section 525 - ACD/MIS Reference Chapter 3. Installation
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Server 
• Wins Client (TCP\IP)
• NetBEUI Protocol
Workstation
• Wins Client (TCP\IP)
• NetBEUI Protocol
Setting Up User Profiles on the Windows NT Host PC
For each ACD Viewer Client, set up a new user profile on the Windows NT 
Host PC. 
• Use the same Network Login Name and Password as the Client PC.
• No user rights need to be established other then those that are set up 
automatically during the installation of ACD Viewer \ Report Manager 
and the MIS Server application.
Installing the MIS Server Software
Before You Begin
Prepare the Windows NT Host PC as described in the previous section, 
“Preparing the Windows NT Host PC” on page 3-2.
Step 1: Installing the Microsoft DAO Software
This software must be installed on the Windows NT Host PC before the 
MIS Server can be installed. 
On the Windows NT Host PC,
1. Log-in to the Host PC using an Administrative account (name and 
password).
2.  Insert the ACD Viewer CD-ROM in the Host PC. The Panasonic 
ACD Viewer / Report Manager window opens.
3. Click Install Microsoft DAO 3.5. 
4.  Install shield will display a series of dialog boxes.
a.  Welcome Dialog – Urges you to exit any open programs 
						

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Chapter 3. Installation Section 525 - ACD/MIS Reference
b.  License Agreement dialog – Please read and acknowledge the license 
agreement
c.  Choose Destination Location dialog – the default location for the 
MIS Server
d.  Application is in the SMD  Mserver folder.
5.  For the first few seconds while Microsoft’s DAO installer software is 
running there will be no progress reports. Once the DAO installation is 
complete (about 30 seconds) the MIS Server installation will continue 
and provide progress reports as files are loaded and updated.
6.  MIS Configuration dialog:
Note: the default MIS COM port settings are MIS Baud = 9600 bps, 
MIS Parity = None, and MIS Word Length = 8 bits. Do not change the 
default settings.
a.  Enter Serial Communications Port connected to the Phone System.
b.  Verify that the remaining settings are correct (see Note).
7.  At the end of the installation process you will be prompted to restart the 
PC. While restarting the PC is necessary, can install the MIS Server 
application  before rebooting.
Step 2: Installing the MIS Server Software
On the Windows NT Host PC,
1. Log-in to the Host PC using an Administrative account (name and 
password).
2.  Insert the ACD Viewer CD-ROM in the Host PC. The Panasonic 
ACD Viewer / Report Manager window opens.
3. Click MIS Server. 
4.  Install shield will display a series of dialog boxes.
a.  Welcome Dialog – Urges you to exit any open programs
b.  License Agreement dialog – Please read and acknowledge the license 
agreement
c.  Choose Destination Location dialog – the default location for the 
MIS Server
d.  Application is in the SMD  Mserver folder.
5.  MIS Configuration dialog:
Note: the default MIS COM port settings are MIS Baud = 9600 bps, 
MIS Parity = None, and MIS Word Length = 8 bits. Do not change the 
default settings.
a.  Enter Serial Communications Port connected to the Phone System.
b.  Verify that the remaining settings are correct (see Note). 
						

							Section 525 - ACD/MIS Reference Chapter 3. Installation
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6.  At the end of the installation process you will be prompted to restart the 
PC. While restarting the PC is necessary before the MIS Server 
application can start, you might consider installing ACD Viewer and 
Agent View on this PC before rebooting.
Installing the ACD Viewer Software
This procedure can be used to install the ACD Viewer software on the 
Windows NT Host PC or on a client PC.
Before You Begin
ACD Viewer  Report Manager Clients require a User Profile on the PC that 
hosts the MIS Server application. For each ACD Viewer Client, set up a new 
user profile on the Windows NT Host PC  using the same Network Login 
Name and Password as the Client PC.
No user rights need to be established other then those that are set up 
automatically during the installation of ACD Viewer  Report Manager and 
the MIS Server application.
Steps to Take
1. If installing ACD Viewer in the Windows NT Host PC, log in using an 
Administrative password
2.  Insert the ACD Viewer CD-ROM in the CD drive. After a few seconds, 
the Panasonic ACD Viewer / Report Manager window opens.
3. Click ACD Viewer. 
4.  Install shield will display a series of dialog boxes.
a.  Welcome Dialog – Urges you to exit any open programs
b.  License Agreement dialog – Please read and acknowledge the license 
agreement
c.  Choose Destination Location dialog – the default location for ACD 
Vi e w e r
d.  application is in C: Program Files\SMD\ACD folder.
5.  If the installation is on a Windows NT host you will be prompted to 
restart the PC. 
						

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Starting ACD Viewer
1. Click the Windows Start button, and then click on Programs > 
ACD Viewer.
2.  Enter the User Name and Password.
The default User Name and Password is Administrator. 
Installing the Agent View Software
This procedure can be used to install the Agent View software on the 
Windows NT Host PC or on a client PC.
Note: An Administrator must use ACD Viewer to add Agent’s names and 
passwords, before Agents can sign on to Agent View. (ACD Viewer Menu  
Configure \ Users)
1. If installing Agent View in the Windows NT Host PC, log in using an 
Administrative password
2.  Insert the ACD Viewer CD-ROM in the CD drive. After a few seconds, 
the Panasonic ACD Viewer / Report Manager window opens.
3. Click Agent View.  
4.  Install shield will display a series of dialog boxes.
a.  Welcome Dialog – Urges you to exit any open programs.
b.  License Agreement dialog – Please read and acknowledge the license 
agreement.
c.  Choose Destination Location dialog – the default location for ACD 
Viewer application is in C: Program Files\SMD\ACD folder.
5.  Agent View installation will provide progress reports.
6.  The Agent View installer does not usually require you to restart the PC. 
However, if you are installing on the Windows NT Host PC and  have 
not shut down and restarted the PC since loading the MIS Server 
application or ACD Viewer,  reboot the PC now. 
						

							Section 525 - ACD/MIS Reference Chapter 3. Installation
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Accessing MIS Server Settings After 
Installation
Viewing or Changing the MIS Server Configuration
• Click the Windows NT Start button, and then select Settings > Control 
Panel. The MIS Server Configuration dialog box appears.
Click the appropriate tab and make the appropriate changes.
Verifying that the MIS Server is Running
1. Click the Windows NT Start button, and then select Settings > 
Control Panel. The MIS Server Configuration dialog box appears.
2.  Click the Version/Trace tab. The Service Status box displays Running 
or Stopped.
Note: The trace function is used to gather diagnostic information when 
trouble shooting. There is no need to run the Trace function.
Viewing or Changing the MIS Server Configuration
1. Click the Windows NT Start button, and then select Settings > 
Control Panel. 
2.  Double-click on the MIS Server Configuration icon. The 
MIS Configuration dialog box appears.
View the settings or make the appropriate changes.
Accessing Windows NT Service Settings
The MIS Server application installs and runs as a Service in the Windows 
NT environment. A Windows NT Service can be started automatically 
before a user logs into the Windows NT PC. This allows the MIS Server 
application to start automatically after a power failure, it also eliminates the 
need for someone to remember to start the MIS Server application.
1. Click the Windows NT Start button, and then select Settings > 
Control Panel. 
2.  Double-click on the Services icon.
For more information about Windows NT Services, select the Help 
button. 
						

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Uninstalling the MIS Server Software
Before uninstalling the MIS Server application, the MIS Service must be 
stopped. Additionally, if Control Panel is open the MIS Server 
Configuration applet is in use. Software modules that are running or in use 
can not be uninstalled.
Stopping the MIS Server
1. Open the Control Panel Services dialog
2.  Stop MIS Server service
3.  Stop MIS Database Analysis service
4. Close Services dialog
Uninstalling MIS Server
1. Create a short cut on the Desk Top for Control Panel Add/Remove 
Programs ICON
2.  Close Control Panel
3. Open the Add/Remove Programs short cut
4.  Select MIS Server and Add/Remove button
Note:
•  To prevent the accidental loss of customer data: removing the MIS 
Server does not remove C:\SMD\Mserver folder or the customer 
databases. To remove the customer databases simply delete the 
C:\SMD folder and all of its contents. The MIS Server Service must 
be stopped.
• The MIS Server uninstaller does not remove Win NT Registry 
settings making software upgrades easier. SMD Registry entries can 
be found in: 
• HKEY_CURRENT_USER\SOFTWARE\Software Market 
Development and
• HKEY_LOCAL_MACHINE\SOFTWARE Software Market 
Development