Panasonic Dbs 576 Instructions Manual

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Chapter 7. Agent View
Overview
Agent View provides an alternative method of delivering critical Call Center 
data to front line and management personnel in a small unobtrusive format 
thats easy to understand. Agent View is similar to a Software Wallboard 
on each Agents PC. The Agent Views Title-Bar View (see Figure 4.1) and 
button view have small footprints that allow an Agent to work in other 
applications without constantly moving the Agent View...

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Button-View (Agent View)
Button-View is the most condensed display format. Button-View displays as 
an open application that is minimized on the Windows Task-Bar at the 
bottom of the screen (like the Windows Start button). Placing the mouse 
pointer over the Button will display a Help Bubble that displays the same 
information as the Title-Bar View.
Figure 4.2 shows a typical Button-View window....

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Chapter 8. Wallboards
Overview
Wallboards are a cost-effective method to provide Agents and other 
interested personnel with real-time Call Center information. Items that 
exceed preset alarm conditions are displayed in a different color and may be 
accompanied by an audible alarm (from the wallboard). Text messages can 
be sent to the wallboard on a periodic basis or as a one-time priority 
message. 
ACD Viewer supports Spectrum Electronic Wallboards...

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Supervisors have access to the PC. Each wallboard can have its own address 
so a message can be sent to a specific Wallboard and not to others on the 
Wallboard network. 
Priority Text Messages
You can use Priority Messaging for motivational messages (i.e., 
Congratulations, we made the numbers!) or for informing the Group of 
current priorities (i.e., Meeting at 2:00). When a Priority Message...

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Chapter 9. Exporting Report Data
PANASONIC has verified the export function from the reports to Microsoft 
Excel 97. Due to the large number of different export formats that Seagate 
Crystal Reports and Microsoft Access support, PANASONIC has not 
attempted to verify all export format types. To verify export capabilities to a 
specific program, please contact either Seagate Software or Microsoft 
Corporation.
Seagate Crystal Reports
When you export a...

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Microsoft Access
The MIS Server master databases and the temporary report databases 
created by ACD Viewer Report Manager are Microsoft DAO and can be 
opened and manipulated with Microsofts Access 97. 
The following are data formats Microsoft Access can export to
:
• Application/Version or format supported
• Microsoft FoxPro 2.x, and 3.0
• DBASE III, III+, IV, and 5
• Paradox 3.x, 4.x, and...

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Chapter 10. Troubleshooting
ACD Viewer Error Messages
Error Message Possible Causes
Disconnected From 
Server MIS Server is no longer running
On the Windows NT Host PC for the MIS Server application ver-
ify that the MIS Server application is Running.
1. Start \ Settings \Control Panel  Services
2. MIS Server Status should be Started
Disconnected From 
ServerSoftware Protection Key was added to the ACD Viewer Host PC without
rebooting
Symptom: After the...

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Failed to Connect to 
Server XXXXX (10061)Mismatched Port Number:
Verify that the Port Number matches in both the ACD Viewer Cli-
ent and the MIS Server Host PC. Default Port Number for both 
ACD Viewer and the MIS Server application is 1775.
Verify ACD Viewer Client:
1. Check in ACD Viewer \ Configuration \ MIS \ Server (tab)  
Port Number
2. Verify the Port Number on the Windows NT Host PC...

Section 525 - ACD/MIS Reference Chapter 10. Troubleshooting
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Group Database… Error 
(3044)Windows NT MIS Server Host PC, Mserver Folder is not shared 
or has the wrong share name.
1. On the Windows NT Host, use Windows NT Explorer to find:
2. Program Files \ SMD \ Mserver folder
3. Right Click the Mserver Folder
4. Select Properties
5. Select the Sharing Tab
6. Select Shared As
7. Enter Share Name as: MIS_server_DB
Group Database… Error 
3044Client PC...

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Report Manager is 
Grayed out on the ACD 
Viewer File MenuACD Viewer Client PC’s Network Name and Password must be 
added as a User on the Windows NT host that contains the MIS 
Server application. The user need not be a member of any group 
(Users, Administrators….) and does not require any other User 
Rights.
Report Manager is 
Grayed out on the ACD 
Viewer File MenuWindows NT MIS Server Host...