Palm M500 Handheld Instructions Manual

Appendix A Page 231
3. Select the appropriate user name from the list.
4. Select an application in the Conduit list.
5. Click Change.
6. Select Desktop overwrites handheld.
Note:Changing the HotSync setting from the default affects 
only the next HotSync operation. Thereafter, the HotSync 
Actions revert to their default settings. To use a new 
setting on an ongoing basis, select the Set As Default box. 
Thereafter, whatever you selected as the default setting is 
used when you click the Default button...

Page 232  Maintaining Your Handheld
To restore your data from a Macintosh after a hard reset:
1. Double-click the HotSync Manager in the Palm folder.
2. From the HotSync menu, choose Conduit Settings.
3. From the Users pop-up menu, select the appropriate user name.
4. Select an application from the list.
5. Click Conduit Settings.
6. Click Macintosh overwrites handheld.
Note:Changing the HotSync setting from the default affects 
only the next HotSync operation. Thereafter, the HotSync 
Actions revert to...

Appendix B Page 233
Appendix B
Frequently Asked 
Questions
If you encounter a problem with your handheld, do not call Technical 
Support until you have reviewed the following list of frequently asked 
questions, and you have also reviewed the following:
nThe README file located in the folder where you installed the 
Palm™ Desktop software on Windows your computer or on your 
installation CD for Macintosh users 
nThe Helpnote folder located in the folder where you installed the 
Palm Desktop software on...

Page 234  Frequently Asked Questions
Software installation problems
ProblemSolution
The Palm Desktop 
Installer Menu did not 
appear when I inserted 
the CD-ROM into my 
Windows computer.1. Click the Start button.
2. Choose Run from the Start menu.
3. Click Browse.
4. Locate your CD-ROM drive and 
select the Setup.exe file. 
5. Click Open.
6. Click OK.
I cannot install Palm 
Desktop software on my 
Windows computer.Try the following:
1. Disable any virus scanning 
software on your computer.
2. Press...

Appendix B Page 235
Operating problems
ProblemSolution
I don’t see anything 
on my handheld’s 
screen.Try each of these in turn:
nPress an application button to ensure 
your handheld is turned on.
nTap the Contrast icon   in the upper-
right corner of the Graffiti
® writing area, 
if your handheld supports contrast 
adjustment (available on some models). 
If the Contrast dialog box appears, 
adjust the contrast by holding down the 
up scroll button for a few seconds. If this 
doesn’t work, hold the down...

Page 236  Frequently Asked Questions
I get a warning 
message telling me 
my handheld 
memory is full. nPurge records from Date Book and To 
Do List. This deletes To Do List items 
and past Date Book events from the 
memory of your handheld. See 
“Purging records” in Chapter 5. You 
may need to perform a HotSync 
operation to recover the memory.
nDelete unused memos and records. If 
necessary, you can save these records. 
See “Deleting records” in Chapter 5.
nIf you have installed additional...

Appendix B Page 237
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, my handheld 
activates the wrong 
feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 8.
When I tap the Menu 
icon  , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
handheld to 
recognize my 
handwriting.nFor your handheld to recognize 
handwriting input with the stylus, you 
need to use Graffiti writing. See...

Page 238  Frequently Asked Questions
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your handheld is not set to the current date. 
Make sure the Set Date box in the Date and 
Time Preferences screen displays the current 
date. See “Customizing your handheld” in 
Chapter 1 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-right 
corner). Choose All to display all...

Appendix B Page 239
HotSync problems
ProblemSolution
I cannot do a 
HotSync operation; 
what should I check 
to make sure I am 
doing it correctly?nMake sure the HotSync cradle is 
connected securely.
On a Windows computer try these steps:
nCheck the Windows system tray to 
make sure the HotSync Manager is 
running. If it is not, open Palm Desktop 
software.
nMake sure you selected Local USB or 
Local Serial, as appropriate, from the 
HotSync Manager menu.
nIf you are using the serial cradle, make 
sure...

Page 240  Frequently Asked Questions
I did a HotSync 
operation, but one of 
my applications did 
not synchronize.nOn a Windows computer, click the 
HotSync Manager and choose Custom. 
Check that the correct conduit is active. 
nOn a Macintosh, double-click the 
HotSync Manager icon. From the 
HotSync menu, choose Conduit 
Settings. Select your user name from the 
User pop-up menu, and check that the 
correct conduit is active. 
I am using Outlook 
as my PIM, but I 
cannot do a HotSync 
operation.nClick...