Palm M500 Handheld Instructions Manual

Appendix B Page 241
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully.
(continued)On a Windows computer, try each step in 
turn:
nMake sure HotSync Manager is running. 
If it is running, close it, and restart it. 
nMake sure you selected Local USB or 
Local Serial, as appropriate, from the 
HotSync Manager menu.
nIf you are using the serial cradle, make 
sure you selected the correct serial port 
on the Local tab in the Setup dialog. It 
should be set to the port where you...

Page 242  Frequently Asked Questions
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)nIf you are using the optional serial 
cradle, make sure you aren’t running a 
program, such as America Online, fax or 
telephony software, or AppleTalk 
networking that uses the serial port you 
selected in the Serial Port Settings tab.
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.Check the following on your computer:
nMake sure your...

Appendix B Page 243
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.
(continued)nMake sure you are not running another 
program, such as WinFax, CompuServe, 
or America Online that uses the serial 
port you selected in the Setup dialog box.
nMake sure your modem resets before you 
try again. (Turn off your modem, wait a 
minute, then turn it back on.) 
On a Macintosh, check the following:
nMake sure Modem is selected on the 
Serial Port Settings tab in the HotSync...

Page 244  Frequently Asked Questions
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.
(continued)nIf the telephone line you are using has 
Call Waiting, make sure you selected the 
Disable call waiting option under 
Modem Sync Phone Setup on your 
handheld and entered the correct code.
nMake sure the telephone line you are 
using is not noisy, which can interrupt 
communications.
nCheck the batteries in your modem and 
replace them if necessary.
I can’t perform an IR...

Appendix B Page 245
My handheld 
appears to freeze 
when I place it near 
my computer.Move your handheld away from the 
computer’s infrared port.
When I press the 
HotSync button on 
the cradle, nothing 
happens on Palm 
Desktop software 
and my handheld 
times out.n  Make a copy of your Palm folder. 
Uninstall, then reinstall Palm Desktop 
software.
nTurn on your handheld and tap the 
Applications icon. Tap the HotSync 
icon, then tap Local. 
When I perform a 
HotSync operation, 
my information does...

Page 246  Frequently Asked Questions
Beaming problems
I want to 
synchronize my 
computer with more 
than one handheld.nIf the computer running Palm Desktop 
software synchronizes with more than 
one handheld, each handheld must have 
a unique name. Assign a user name to 
your handheld the first time you 
perform a HotSync operation.
nPlease be aware that synchronizing 
more than one handheld with the same 
user name causes unpredictable results 
and, potentially, loss of your personal 
information....

Appendix B Page 247
Recharging problems
Password problems
ProblemSolution
When I place my 
handheld in the 
cradle, the LED 
indicator does not go 
on.nConfirm that your handheld is well 
seated in the cradle.
nConfirm that your recharger cable is 
properly connected to the back of the 
cradle’s USB or serial port connector 
that plugs into your computer.
nConfirm that your recharger is plugged 
into an AC outlet that has power.
ProblemSolution
I forgot the 
password, and my 
handheld is not...

Page 248  Frequently Asked Questions
Technical support
If, after reviewing the sources listed at the beginning of this appendix, 
you cannot solve your problem, contact your regional technical 
support office by e-mail, phone, or fax. 
Before requesting support, please experiment a bit to reproduce and 
isolate the problem. When you do contact support, please be ready to 
provide the following information:
nThe name and version of the operating system you are using
nThe actual error message or state you...

Appendix C Page 249
Appendix C
Creating a Custom 
Expense Report
This section explains how to modify existing Expense application 
templates and how to create your own custom expense report 
templates for use with the Expense application.
Note:This section assumes that you are familiar with Microsoft 
Excel or a similar spreadsheet application. If you are not 
familiar with Microsoft Excel, consult your company’s 
Information Services department or another experienced user.
About mapping tables
Before...

Page 250  Creating a Custom Expense Report
Customizing existing sample templates
Four sample Expense Report templates come with Palm Desktop 
software. These templates are stored in the Template folder (which is 
in the same folder as the Palm Desktop software application). 
If the layout of one (or more) of these templates is appropriate for your 
reporting needs, you can easily customize the templates with your 
company name and other information.
To customize a sample Expense Report template:
1. Make...