Palm M130 Handheld Instructions Manual

17 3
APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical Support until 
you have reviewed the following list of frequently asked questions, and you have 
also reviewed the following:
nThe README file located in the folder where you installed the Palm™ Desktop 
software on your computer 
nThe Helpnote folder located in the folder where you installed the Palm Desktop 
software on your Windows computer (or on your Palm Desktop software 
CD-ROM) 
nThe...

Appendix B Frequently Asked Questions
174
Software installation problems
Problem Solution
The Palm Desktop Installer 
Menu did not appear when I 
inserted the CD-ROM into my 
Windows computer.1.Click the Start button.
2.Choose Run from the Start menu.
3.Click Browse.
4.Locate your CD-ROM drive and select the Setup.exe file. 
5.Click Open.
6.Click OK.
I cannot install Palm Desktop 
software on my Windows 
computer.Try the following:
1.Disable any virus scanning software on your computer.
2.Press...

Operating problems
17 5
Operating problems
Problem Solution
I don’t see anything on my 
handheld’s screen.Try each of these in turn:
nPress an application button to ensure your handheld is 
turned on.
nTap the Contrast icon   in the upper-right corner of the 
Graffiti
® writing area. If the Contrast dialog box appears, 
adjust the contrast by holding down the up scroll button for 
a few seconds. If this doesn’t work, hold the down scroll 
button for a few seconds.
nIf your handheld was exposed to cold,...

Appendix B Frequently Asked Questions
176
Tapping and writing problems
My handheld is not making 
any sounds.Check the System, Alarm and Game Sound settings. See 
“General preferences” in Chapter 7.
My handheld has frozen.  Perform a soft reset. See “Resetting your handheld” in 
Appendix A.
Problem Solution
When I tap the buttons or 
screen icons, my handheld 
activates the wrong feature.Calibrate the screen. See “Digitizer preferences” in Chapter 7.
When I tap the Menu
 icon  , nothing happens.Not all...

Application problems
17 7
Application problems
Problem Solution
I tapped the Today button, 
but it does not show the correct 
date.Your handheld is not set to the current date. Make sure the Set 
Date box in the Date and Time Preferences screen displays the 
current date. See “Customizing your handheld” in Chapter 1 
for more information.
I know I entered some
 records, but they do not
 appear in the application.
nCheck the Categories pick list (upper-right corner). Choose 
All to display all of the...

Appendix B Frequently Asked Questions
17 8
HotSync problems
Problem Solution
I cannot do a HotSync 
operation; what should I 
check to make sure I am 
doing it correctly?nMake sure the cradle/cable is connected securely.
On a Windows computer try these steps:
nCheck the Windows system tray to make sure the HotSync 
Manager is running. If it is not, open Palm Desktop 
software.
nMake sure you selected Local USB or Local Serial, as 
appropriate, from the HotSync Manager menu.
nIf you are using the optional...

HotSync problems
17 9
I cannot launch the HotSync 
Manager.nIf you are using the optional serial cradle/cable, or if you are 
performing a HotSync operation using a modem, make sure 
you are not running another program, such as America 
Online, CompuServe, or WinFax, that uses the serial port 
you selected in the Setup dialog box.
nBackup the Palm Desktop software, uninstall it, then 
reinstall it.
I tried to do aocal HotSync 
operation, but it did not 
complete successfully.
nIf you are using a cradle,...

Appendix B Frequently Asked Questions
180
I tried to do a local HotSync 
operation, but it did not 
complete successfully.
(continued)On a Mac computer, try each step in turn:
nMake sure HotSync Manager is enabled on the HotSync 
Controls tab in the HotSync Software Setup window. 
nIf you are using the optional serial cradle/cable, make sure 
you selected Local on the Serial Port Settings tab in the 
HotSync software settings window, and that the Local Setup 
port matches the port where your cradle/cable...

HotSync problems
181
I tried to do a modem HotSync 
operation, but it did not 
complete successfully.
(continued)nMake sure you are not running another program, such as 
WinFax, CompuServe, or America Online that uses the 
serial port you selected in the Setup dialog box.
nMake sure your modem resets before you try again. (Turn 
off your modem, wait a minute, then turn it back on.) 
On a Mac computer, check the following:
nMake sure Modem is selected on the Serial Port Settings tab 
in the HotSync...

Appendix B Frequently Asked Questions
182
I can’t perform an IR HotSync 
operation.nOn a Windows computer, be sure the HotSync Manager is 
running and the Serial Port for local operations is set to the 
simulated port for infrared communication. See “IR 
HotSync operations” in Chapter 6 for details.
nOn a Mac computer, open the HotSync Software Setup 
window and be sure HotSync Manager is enabled and that 
the Local Setup Port is set to Infrared Port. See “IR HotSync 
operations” in Chapter 6 for more...