Palm M100 Handheld Instructions Manual

Page 185  Frequently Asked Questions
When I press the 
button on the 
HotSync cable, 
nothing happens 
on Palm Desktop 
software and my 
handheld times 
out. (continued)On a Windows computer, check the following:
nIf you are experiencing intermittent success, 
try a lower speed setting on the Local tab in 
the Setup dialog box in the HotSync 
Manager. 
nVerify there are no COM port conflicts on 
your computer:
1. From the Start menu, choose Settings, 
and then choose Control Panel.
2. Double-click...

Appendix B Page 186
My handheld 
displays the 
message “Waiting 
for sender” when 
it’s near my 
Windows 
computer’s 
infrared port.nYour computer’s infrared port may be set to 
search automatically for the presence of 
other infrared devices. Do the following to 
turn off this option:
1. In the Windows taskbar, click Start.
2. Choose Settings, and then choose Con-
trol Panel.
3. Double-click Infrared.
4. Click the Options tab.
5. Deselect the option Search for and pro-
vide status for devices in range....

Page 187  Frequently Asked Questions
Beaming problems
ProblemSolution
I cannot beam data to 
another Palm OS 
handheld.nFor best results, Palm m100 handhelds 
should be between 10 centimeters 
(approximately 4 inches) and 1 meter 
(approximately 39 inches) apart, and the 
path between the two handhelds must 
be clear of obstacles. Beaming distance 
to other Palm OS handhelds may be 
different.
n  Move your handheld closer to the 
receiving handheld.
nMake sure the Beam receive option is 
enabled in...

Appendix B Page 188
Password problems
ProblemSolution
I forgot the 
password, and my 
handheld is not 
locked.You can use Security to delete the 
password, but your handheld deletes all 
entries marked as private. However, if you 
perform a HotSync operation before
 you 
delete the password: the HotSync process 
backs up all entries, whether or not they are 
marked private. Then, you can follow these 
steps to restore your private entries:
1. Use the Palm Desktop software and 
the HotSync cable or...

Page 189  Frequently Asked Questions
Technical support
If, after reviewing the sources listed at the beginning of this appendix, 
you cannot solve your problem, contact your regional technical 
support office by e-mail, phone, or fax. 
Before requesting support, please experiment a bit to reproduce and 
isolate the problem. When you do contact support, please be ready to 
provide the following information:
nThe name and version of your computer operating system
nThe actual error message or state you are...

Appendix C Page 190
Appendix C
Upgrade Information
If you already own a Palm OS® handheld, we recommend that you 
install the version of Palm™ Desktop software that comes with your 
new Palm™ m100 handheld into the same folder as your current Palm 
Desktop software. When you install the new version in the same 
folder as the previous version, all your data is preserved. If you use 
another personal information manager (PIM), you still need to install 
Palm Desktop software in order to add HotSync
®...

Page 191  Upgrade Information
7. Connect the HotSync cable to your computer. See “Connecting the 
HotSync cable” in Chapter 1 for details.
8. Connect your new handheld to the HotSync cable and press the 
HotSync button. If the Select User dialog box appears, select your 
user name.
Note:
If you customized the modem setup on your old 
handheld, you must re-enter the modem initialization 
string. See “Connection preferences” in Chapter 6 for 
more information.
Any passwords you set on your old handheld are...

Appendix C Page 192
8. Connect the appropriate serial or USB adapter and the HotSync 
cable to your Macintosh. See “Connecting the HotSync cable” in 
Chapter 1 for details. To order an adapter, go to the web site: 
http://www.palm.com/support/m100/extras
9. Connect your new handheld to the HotSync cable and press the 
HotSync button. If the User pop-up appears, select your user 
name.
Note:
If you customized the modem setup on your old handheld, 
you must re-enter the modem initialization string. See...

Page 193  Non-ASCII Characters for Login Scripts
Appendix D
Non-ASCII Characters 
for Login Scripts
The following information enables you to create custom login scripts 
that require non-ASCII characters. It is provided for advanced users 
who understand the use and requirements of such characters in a 
custom login script.
Use of ^char
You may use the caret ( ^ ) to transmit ASCII command characters. If 
you send ^char
, and the ASCII value of char
 is between @ and _, then 
the character is...

Appendix D Page 194
Literal characters
The backslash (  ) character defines that the next character
 is 
transmitted as a literal character, and is not subject to any special 
processing ordinarily associated with that character. 
Examples:
n\^
Includes a caret as part of the string
n\<
Includes a < as part of the string
n\\
Includes a backslash as part of the string