Palm M100 Handheld Instructions Manual

Page 175  Frequently Asked Questions
Operating problems
ProblemSolution
I don’t see anything 
on my handheld’s 
screen.Try each of these in turn:
nPress an application button to ensure 
your handheld is turned on.
nTap the Contrast icon  in the upper-
right corner of the Graffiti
® writing area. 
If the Contrast dialog box appears, 
adjust the contrast by holding down the 
up scroll button for a few seconds. If this 
doesn’t work, hold the down scroll 
button for a few seconds.
nMake sure the batteries...

Appendix B Page 176
I get a warning 
message telling me 
my handheld 
memory is full. nPurge records from Date Book and To 
Do List. This deletes To Do List items 
and past Date Book events from the 
memory of your handheld. See 
“Purging records” in Chapter 4. You 
may need to perform a HotSync
® 
operation to recover the memory.
nDelete unused memos and records. If 
necessary, you can save these records. 
See “Deleting records” in Chapter 4.
nIf you have installed additional 
applications on your...

Page 177  Frequently Asked Questions
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, my handheld 
activates the wrong 
feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 6.
When I tap the Menu 
icon , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
handheld to 
recognize my 
handwriting.nFor your handheld to recognize 
handwriting input with the stylus, you 
need to use...

Appendix B Page 178
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your handheld is not set to the current date. 
Make sure the Set Date box in the Clock 
application displays the current date. See 
“Setting the time and date” in Chapter 1 for 
more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-right 
corner). Choose All to display all of the 
records for the...

Page 179  Frequently Asked Questions
HotSync problems
ProblemSolution
I cannot do a 
HotSync 
operation; what 
should I check to 
make sure I am 
doing it correctly?nMake sure the HotSync cable is connected 
securely.
On a Windows computer try these steps:
nCheck the Windows system tray to make 
sure the HotSync Manager is running. If it is 
not, open Palm Desktop software.
nClick the HotSync Manager, choose Setup 
and click the Local tab. Check that the Serial 
Port setting displays the correct COM port...

Appendix B Page 180
I cannot launch 
the HotSync 
Manager.nMake sure you are not running another 
program, such as America Online, 
CompuServe, WinFax, or AppleTalk 
networking that uses the serial port you 
selected in the Setup dialog box.
nBackup the Palm Desktop software, 
uninstall it, then reinstall it.
I tried to do a local 
HotSync 
operation, but it 
did not complete 
successfully.nMake sure your handheld is seated onto the 
HotSync cable correctly.
nCheck the connection between the HotSync...

Page 181  Frequently Asked Questions
I tried to do a local 
HotSync 
operation, but it 
did not complete 
successfully. 
(continued)On a Windows computer, try each step in turn:
nMake sure HotSync Manager is running. If 
it is running, close it, and restart it. 
nMake sure you selected Local from the 
HotSync Manager menu or the Palm 
Desktop software menu.
nMake sure you selected the correct serial 
port on the Local tab in the Setup dialog. It 
should be set to the port where you 
connected the HotSync...

Appendix B Page 182
I tried to do a 
modem HotSync 
operation, but it 
did not complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on and 
that it does not shut down automatically as 
part of an energy-saving feature.
nMake sure the modem connected to your 
computer is turned on and is connected to 
the outgoing phone line. 
nMake sure the modem you are using with 
your handheld has an on-off switch. Your 
handheld cannot “wake up” a modem that 
has an auto-off...

Page 183  Frequently Asked Questions
I tried to do a 
modem HotSync 
operation, but it 
did not complete 
successfully. 
(continued)On a Macintosh, check the following:
nMake sure Modem is selected on the Serial 
Port Settings tab in the HotSync Software 
Setup window.
nYou may need to select a different Modem 
type or enter a Custom setup string on the 
Serial Port Settings tab. Most modems have a 
setup string that causes them to send initial 
connection sounds to a speaker. You can turn 
on the Modem...

Appendix B Page 184
I can’t perform an 
IR HotSync 
operation.nOn a Windows computer, be sure the 
HotSync Manager is running and the Serial 
Port for local operations is set to the 
simulated port for infrared communication. 
See “IR HotSync operations” in Chapter 5 
for details.
nOn a Macintosh, make sure the infrared 
communications extensions have been 
installed in the Extensions folder inside the 
System Folder. Next, open the HotSync 
Software Setup window and be sure 
HotSync Manager is enabled...