OKI MC360 User Manual

Troubleshooting > 121
IN THE PRINTER SECTION...
1.If a sheet is well advanced out of the top of  the printer, simply grip it and pull gently 
to draw it fully out. If it does not remove easily, do not use excessive force. It can be 
removed from the rear later.
2. Lift the scanner.
3. Press the cover release (a) and open the printer’s top cover (b) fully.
4. Note the positions of  the 4 cartridges.
It will be necessary to remove the four image drums to gain access to the paper path.
WARNING!
If the...

Troubleshooting > 122
5.Holding it by its top centre, lift the cyan image drum, complete with its toner 
cartridge, up and out of the printer.
6. Put the cartridge down gently on to a piec e of paper to contain any toner spillage.
7. Repeat this removal procedure for each of the remaining image drum units.
8. Look into the printer to check whether any  sheets of paper are visible on any part of 
the belt unit.
CAUTION!
The green image drum surface is ve ry delicate and light sensitive. 
Do not touch it...

Troubleshooting > 123
9.Remove any sheets of paper as follows: 
>To remove a sheet with its leading edge at  the front of the belt (1), carefully lift 
the sheet from the belt and pull it forwar ds into the internal drum cavity and 
withdraw the sheet.
> To remove a sheet from the central area  of the belt, carefully separate the sheet 
from the belt surface and withdraw the sheet.
> To remove a sheet just entering the fuser,  separate the trailing edge of the sheet 
from the belt, push the fu ser...

Troubleshooting > 124
11.Lower the printer top cover but do not press down to latch it closed yet. This will 
protect the drums from excessive exposure  to room lighting while you check the 
remaining areas for jammed sheets.
12. Open the rear stacker and check for a sh eet of paper in the rear path area.
> Pull out any sheets found in this area.
> If the sheet is low down in this area and  difficult to remove, it is probably still 
gripped by the fuser. In this case rais e the top cover, reach around...

Troubleshooting > 125
16.Pull out the Cassette Tray and ensure th at all paper is stacked properly, is 
undamaged, and that the paper guides are  properly positioned against the edges of 
the paper stack. When satisfied, replace the tray.
17. Close the front cover.
18. Close the printer top cover and press down  firmly so that the cover latches closed.
19. Gently  lower the scanner on to its supports.
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Troubleshooting > 126
DEALING WITH UNSATISFACTORY PRINTING
SYMPTOMS POSSIBLE CAUSESSTEPS TO TAKE
Vertical white lines can 
be seen on the printed 
page.The LED head is dirty. Wipe the LED head with a 
soft, lint-free cloth.
The toner is low. Open the top cover and tap  the cartridge a few times to 
evenly distribute any 
remaining toner. If 
symptoms persist, replace 
the toner cartridge.
Foreign materials may be 
present in the image drum. Replace the image drum 
cartridge.
Light-shielding film of the...

Troubleshooting > 127
DEALING WITH UNSATISFACTORY COPYING
As well as the suggestions provided in “Dealing with unsatisfactory printing” on page 126 , 
ensure that the sc anner unit glass is clean  at all times. Refer to “...the document glass” on 
page 114 .
Vertical lines appear. The image drum cartridge is 
damaged. Replace the image drum 
cartridge.
The toner is low. Open the top cover and tap  the cartridge a few times to 
evenly distribute any 
remaining toner. If 
symptoms persist, replace 
the...

Troubleshooting > 128
FAX PROBLEM CHECKLIST (MC360)
If a problem occurs, read through the list of problems and solutions before calling for 
service.
The machine will not dial a telephone number: Check the power cable and wall outlet. 
Make sure that the telephone line (not external  telephone or handset) is connected to the 
LINE socket on the back of the machine. If  an external telephone is installed, lift the 
handset and check for a dial tone. If there is  no dial tone, there may be a problem with...

Troubleshooting > 129
Machine is connected to a PBX but it is not possible to dial out: Be certain that the 
dial prefix is entered before  the telephone number for each  number dialled or programmed 
into the machine. Additionally, the machine mu st be programmed for PBX operation before 
it will work with a PBX (see  “Connecting to a PBX” on page 46 ).
Machine always answers before it’s poss ible to use the external telephone:  If an 
external telephone is connected, increase  the machine’s ring...

Specifications > 130
SPECIFICATIONS
MC350 N34118B
MC360 N34117B
ITEMSPECIFICATION
Dimensions 447 x 547 x 521mm (W x D x H) approximately
Weight 29kg approximately
Power Source Input: 220 to 240VAC, 50 to 60Hz
Power consumption Max.:Typical operating:
Stand-by:
Power save:980W
400W
110W