OKI B6500dn User Manual

							B6500 User’s Guide> 111 ROS Failure Error message displayed for ROS failure.
SELECT to Format User prompt displayed when unformatted disk detected.
Service Error Report Service errors (“Service Error xx”).
Toner Low Toner cartridge is low
Toner Missing Error message displayed when Toner cartridge is missing.
Toner Out Toner Out message.
Too Many Filters Too many filters defined.
Tray 1 Missing Warning message displayed when Tray 1 is missing
Tray 2 Missing Warning message displayed when Tray 2 is missing
Tray 3 Missing Warning message displayed when Tray 3 is missing
Tray 4 Missing Warning message displayed when Tray 4 is missing
User FLASH String used to describe FLASH used for USER storage.
User FLASH Error Displayed when unformatted disk detected.
Waiting Printer has completed processing data, but has not 
detected end-of-job.
Warming Up Displayed when printer is “Warming Up”.
Write Status display for file status “Write xx” (where xx is 
percentage received).
Message Condition/Reason/Action
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							B6500 User’s Guide> 112
Network Related Troubles
Using TCP/IP
This section describes how to identify the cause and fix an error 
when a problem occurs in the TCP/IP environment. For the troubles 
that occur in other environments, refer to the Network Print 
Environment User Guide. 
When the printer is not printing
This section explains how to fix the printer status when “Unable to 
print (xxxx Error)” appears in the window displayed by clicking 
[Start] > [Settings] > [Printers]. 
Cause Verification Action
The printer and the 
computer are 
connected to different 
networks. Check with your 
network system 
administrator to 
verify that the 
network connecting 
the computer and 
that connecting the 
printer are linked by a 
router or a gateway. Connect this printer 
directly to the 
network connecting 
the computer. 
An error has occurred 
in the network 
between the 
computer and the 
printer. Connection 
cannot be 
established. “Unable to print 
(NetworkError)” is 
displayed. Ask your network 
system administrator 
to check the network 
for errors. 
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							B6500 User’s Guide> 113
The printer is 
switched off after a 
print instruction has 
been sent from a 
computer. Or the 
print instruction is 
sent to the printer 
which is switched off. “Unable to print 
(NetworkError)” is 
displayed. Check 
whether the printer is 
switched on. Switch on the printer. 
Print instructions 
from multiple 
computers are sent to 
the printer at the 
same time. “Unable to print 
(NetworkError)” is 
displayed. None (Printing will be 
resumed 
automatically). 
Printing files cannot 
be spooled due to 
insufficient disk 
capacity of the 
computer. “Unable to print 
(SpoolError)” is 
displayed. Double-
click [My Computer] 
and right-click the 
disk (example: C 
drive) installed with 
Windows
® 98, 
Windows® Me. Select 
[Properties] from the 
menu displayed and 
then check the free 
space available. After deleting 
unnecessary files to 
increase the free 
space available, 
select [Pause] from 
the [Documents] 
menu of the 
[Printers] window to 
enable printing to 
restart.  Cause Verification Action
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							B6500 User’s Guide> 114
For Windows NT 4. 0/Windows 2000/Windows XP
When the printer is not printing
Cause Verification Action
Incorrect IP address.  Ask your network 
administrator to check 
that the IP address is 
correct. Specify the correct IP 
address for the printer. 
When [LPD Spool] is set 
to [Memory], the print 
data sent from a 
computer in a single 
print instruction has 
exceeded the upper limit 
of the receiving capacity. Check the memory 
capacity of [LPD Spool] 
and compare it with the 
print data which was 
sent in the single print 
instruction. 1. If a single file of print 
data has exceeded the 
upper limit of the 
memory capacity, divide 
the file into smaller ones 
and try again. 
2. If multiple files have 
exceeded the upper limit 
of memory capacity, 
reduce the number of 
files to be sent at one 
time. 
An irrecoverable error 
has occurred during 
printing. Check if an error is 
displayed on the control 
panel. Switch off and then on 
the printer. 
The transport protocol is 
different from that of the 
computer. Check the selected 
transport protocol. Select the same 
transport protocol as 
that of the computer. 
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							B6500 User’s Guide> 115
Using Printer Web Page
Symptom Reason/Action
Cannot be connected to 
Printer Web Page. Is the printer working correctly?
Check if the power of the printer is switched on. 
Is Printer Web Page enabled?
Print out the [System Settings List] to check. 
Is the URL correctly entered?
Check the URL again. If connection fails, enter the IP 
address to connect. 
Is the proxy server used?
Some proxy servers do not allow this feature. 
Try connection without using the proxy server. 
Refer to:• Online Help for the web browser
The “Please wait” 
message is displayed 
throughout the Web 
browser. Wait for a while as instructed. 
If the problem persists, refresh the Web browser. If 
nothing happens, check if the printer is working 
properly. 
The [Refresh] button is 
not working. Are you using the supported OS and Web browser?
Refer to “Checking/Managing the Printer Status on 
the Computer” on page 123 to check whether the OS 
and web browser you are using are supported.  Selecting the left frame 
menu does not change 
the display. 
The screen display is 
distorted. Change the window size of the web browser. 
The latest information is 
not displayed. Click [Refresh]. 
The new settings were 
not reflected by clicking 
the [Submit] button. Is the entered value correct?
If an invalid value is entered, it will be automatically 
changed to a value within the range. 
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							B6500 User’s Guide> 116 Clicking the [Submit] 
button prompts 
messages such as “no 
data” or “the server has 
returned invalid or 
unrecognizable 
response”. Are the user name and password correct?
Enter the correct user name and password. 
Switch off and then on the printer. 
Symptom Reason/Action
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							B6500 User’s Guide> 117
Mail Related Troubles
This section explains how to fix the troubles when the mail 
notification services and E-mail Printing features are used. 
         
Symptom Reason/Action
Cannot perform E-mail 
printing. Check the following settings: 
• Is the printer e-mail address specified?
• Is [Enable] set for [Receive E-mail]?
• Are the SMTP server IP address and POP3 server 
IP address (if [POP3] is selected as the receive 
protocol) specified correctly?
• Are the POP user name and password specified 
correctly?
Are the SMTP server and POP server working 
correctly?
Check with your network administrator.
During E-mail printing, 
the attached PDF file was 
not printed. If the memory capacity is insufficient, it may not be 
printed. If you print big attachments frequently, we 
recommend adding memory. 
During mail notification 
services, the printer 
status was not notified 
by e-mail. Check the following settings:
• Is the printer e-mail address specified?
• Is [Enable] set for [Mail Notice Service]?
• Are the SMTP server IP address and POP3 server 
IP address (if [POP3] is selected as the receive 
protocol) specified correctly?
• Are the POP user name and password specified 
correctly?
• Are the items to be notified set correctly?
• Are the destination e-mail addresses entered 
correctly?
Are the SMTP server and POP server working 
correctly?
Check with your network administrator. 
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							B6500 User’s Guide> 118
Daily Care
Replacing the Drum/Toner Cartridge
The drum/toner cartridge includes the toner and the photosensitive 
drum. When it is about time to replace the drum/toner cartridge, the 
following message will appear on the control panel.
NOTE
>The possible number of pages that can be printed with the 
drum/toner cartridge is the number of pages printed 
continuously at a print ratio of 5% using A4 size paper.
>The possible number of pages that can be printed differs 
according to factors such as the print contents, paper size, 
paper type, environment used, and the frequency of 
switching on/off the power of the machine.
>If you continue to print with a drum/toner cartridge whose 
replacement is long overdue, it may affect the functions of 
this machine, such as the print quality. It is recommended 
to install a new drum/toner cartridge.
>You can set whether to stop printing when the drum/toner 
cartridge is due for replacement.
After the message is displayed, 
you can continue to print normally 
for about 100 sheets.
During this period, prepare a new 
drum/toner cartridge.When this message is displayed, 
replace the drum/toner cartridge.
Printing 
stops
Ready to print
Repl. Drum/TonerReplace Drum/
Toner Cartridge
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							B6500 User’s Guide> 119
Caution on Handling the Drum/Toner Cartridge
When handling the drum/toner cartridge, take note of the following 
points:
WARNING
>Never throw a drum/toner cartridge into an open 
flame. It can cause an explosion and you can get burnt.
•Do not subject it to direct sunlight or strong light.
•When installing the drum/toner cartridge, select a location 
not subject to strong light and try to finish the installation 
within 5 minutes.
•Do not touch the surface of the photosensitive drum. Do not 
let the drum/toner cartridge stand or place it upside down. 
The drum might be damaged.
•A drum shutter protects the photosensitive drum from light. 
Do not open the drum shutter.
•Although the toner is not harmful to the body, wash it off 
immediately if your hands or clothes are stained with it.
•It is recommended to use the drum/toner cartridge within 1 
year after opening it.
Replacing the Drum/Toner Cartridge
1.Remove any output paper and 
open cover A.
NOTE
>When the offset catch tray 
(optional) is installed, fold the tray 
first before opening cover A.
Important:
•Do not touch any parts inside the printer.
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							B6500 User’s Guide> 120
2.Hold the drum/toner cartridge by 
the grip and pull it out slowly.
NOTE
>To prevent the toner from dirtying 
the floor, lay a piece of paper on 
the floor first before putting the 
drum/toner cartridge down.
3.Take the new drum/toner 
cartridge out of the packaging box 
and shake it 7 to 8 times as shown 
in the diagram.
Important:
•If the toner is not evenly spread 
out, the print quality may be 
reduced. Also, if you did not shake the drum/toner cartridge 
well, there may be operating noise or the interior of the 
cartridge may be damaged during operation.
•Do not touch the surface of the photosensitive drum.
4.Place the drum/toner cartridge on 
a flat surface and pull out the seal 
horizontally.
Important:
•When pulling out the seal, pull it 
out horizontally. The tape might 
break if it is pulled out diagonally.
•After the seal has been pulled out, do not shake or bump the 
drum/toner cartridge.
5.Hold the drum/toner cartridge by 
the grip and insert it into the slot 
inside the printer.
Important:
•Do not touch any parts inside the 
printer.
•Ensure that the drum/toner 
cartridge is firmly set.
•After opening cover A, remove any dust or stains inside the 
printer with a dry clean cloth.
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