OKI B6500dn User Manual

							B6500 User’s Guide> 101 Printing is taking 
up a lot of time. The receive buffer is insufficient. When printing documents of 
high resolution, reduce the memory capacity of items not in 
use. 
It is recommended to disable ports not in use, and channel 
the memory to other purposes. 
Is the printer driver set to [1200dpi] on the [Graphics] tab? 
Changing the setting to [600dpi] will shorten the print time.
Online Help for the printer driver
Printing with TrueType fonts may take up printing time. 
Change the printing method for TrueType fonts in [Specify 
Font] on the [Detailed Settings] tab of the printer driver. 
Online Help for the printer driver
To p  s e c t i o n  o f  
printed 
document is 
missing.
Te x t  i s  r e d u c e d .Are the paper tray guides set in the correct positions?
Set the length guide and the right width guide in the correct 
positions. 
“ Loading Paper in a Paper Tray” (P. 40)
Symptom Reason/Action
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							B6500 User’s Guide> 102 Paper cannot be 
fed. 
Paper jam. 
Multiple papers 
are fed. 
Papers are fed at 
an angle. 
Paper is 
wrinkled. Is the paper correctly set? Load the paper correctly. For 
labels, transparencies or envelopes, fan them well first to 
allow air to enter between each sheet before loading. 
“ Loading Paper” (P. 40)
Is the paper damp? Replace with paper from a new ream. 
“ Loading Paper” (P. 40)
Is the correct type of paper used? Load the correct type of 
paper. 
“ Usable Paper” (P. 36)
Is the paper tray set correctly? Push the paper tray 
completely into the printer. 
Is the printer placed on a flat location? Place the printer on a 
stable surface. 
Setup and Quick Reference Guide Safety Notes
Are the paper tray guides set in the correct positions? Set the 
length guide and right width guide in the correct positions. 
“ Loading Paper in a Paper Tray” (P. 40)
Have you used any picture papers? Clean the feed roll. 
“ Cleaning the Feed Roll” (P. 131)
Papers are fed in more than 1 sheet. Multiple feeding of 
papers may occur before the sheets of paper loaded in the 
tray are used up. Fan the paper to be loaded and load again. 
Replenish paper only when all the sheets of the loaded paper 
are used up. 
Symptom Reason/Action
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							B6500 User’s Guide> 103 Envelope is 
wrinkled.Envelopes can get wrinkled depending on the type used. Open 
cover B of this printer and lift up the levers at both ends of the 
fuser unit. The wrinkles can be reduced. 
After printing the envelope, remember to return the levers to 
their original positions. 
Strange noise.  Is the printer placed on a flat location? Place the printer on a 
stable surface. 
Setup and Quick Reference Guide Safety Notes
Is cover A open? Close cover A securely. 
Is the paper tray set correctly? Push the paper tray 
completely into the printer. 
Are there foreign objects inside the printer? Switch off the 
power and remove any foreign objects inside the printer. If 
the object cannot be removed unless the printer is 
disassembled, contact service. 
Symptom Reason/Action
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							B6500 User’s Guide> 104
When the Print Quality is Poor
When the print quality is poor, select the closest symptom from the 
following table to rectify the problem. 
If the print quality does not improve after carrying out the 
appropriate action, contact service. 
Symptom Reason/Action
Printing is light. 
(faded, blurred).The paper is damp. Replace with paper from a new ream. 
“ Loading Paper” (P. 40)
The drum/toner cartridge is defective/damaged or there is no 
more toner inside the cartridge. Replace with a new drum/
toner cartridge. 
“ Replacing the Drum/Toner Cartridge” (P. 118)
The Toner Saving feature is on. Uncheck the [Toner Saving] 
checkbox on the [Graphics] tab of the printer driver. 
Online Help for the printer driver
Levers on both sides of the fuser unit are raised. Open cover B 
of this printer and push down the levers at both ends of the 
fuser unit. 
Black spots or 
streaks are 
printed. The drum/toner cartridge is defective or damaged. Replace 
with a new drum/toner cartridge. 
“ Replacing the Drum/Toner Cartridge” (P. 118)
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							B6500 User’s Guide> 105 Dirt appears at 
equal intervals. The feed route of the paper is stained. Print a few pages to 
remove the stains. 
The drum/toner cartridge is defective or damaged. Replace 
with a new drum/toner cartridge. 
“ Replacing the Drum/Toner Cartridge” (P. 118)
White dots 
appear in black 
filled areas. The paper used is not suitable. Load the correct type of paper. 
“ Usable Paper” (P. 36)
The drum/toner cartridge is defective or damaged. Replace 
with a new drum/toner cartridge. 
“ Replacing the Drum/Toner Cartridge” (P. 118)
Printed image 
smudges when 
rubbed with your 
finger. 
The toner is not 
fixed on the 
paper. 
Paper is 
smeared with 
toner. The paper loaded in the paper tray does not match the paper 
type set on the control panel. Set the appropriate paper type 
of the paper loaded in the paper tray on the control panel. 
“ Usable Paper” (P. 36)
“ Setting Paper Types” (P. 44)
The paper is damp. Replace with paper from a new ream. 
“ Loading Paper” (P. 40)
The paper used is not suitable. Load the correct type of paper. 
“ Usable Paper” (P. 36)
The whole piece 
of paper is 
printed black. The drum/toner cartridge is defective or damaged. Replace 
with a new drum/toner cartridge. 
“ Replacing the Drum/Toner Cartridge” (P. 118)
This may be due to breakdown of high voltage power. Contact 
service.
Symptom Reason/Action
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							B6500 User’s Guide> 106 Nothing is 
printed. Multiple sheets of paper are fed simultaneously. Fan the paper 
well and reload. 
“ Loading Paper” (P. 40)
The drum/toner cartridge is defective/damaged or there is no 
more toner inside the cartridge. Replace with a new drum/
toner cartridge. 
“ Replacing the Drum/Toner Cartridge” (P. 118)
Spots of missing 
text.This may be due to breakdown of high voltage power. Contact 
service. 
The paper is damp. Replace with paper from a new ream. 
“ Loading Paper” (P. 40)
The paper used is not suitable. Load the correct type of paper. 
“ Usable Paper” (P. 36)
Text is blurred.  The paper used is not suitable. Load the correct type of paper. 
“ Usable Paper” (P. 36)
The paper is damp. Replace with paper from a new ream. 
“ Loading Paper” (P. 40)
Missing 
characters 
throughout the 
length of the 
paper. The drum/toner cartridge is defective/damaged or there is no 
more toner inside the cartridge. Replace with a new drum/
toner cartridge. 
“ Replacing the Drum/Toner Cartridge” (P. 118)
Te x t  o r  i m a g e s  
are printed at an 
angle. The paper tray guides are not set in the correct positions. Set 
the length guide and the right width guide in the correct 
positions. 
“ Loading Paper in a Paper Tray” (P. 40)
Symptom Reason/Action
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							B6500 User’s Guide> 107 Transparencies 
and envelopes 
are not printed 
clearly. The type of transparency or envelope loaded cannot be used 
in this printer. Load the correct type of paper. 
“ Usable Paper” (P. 36)
Check that the paper type on the printer driver or the control 
panel is correctly set. 
“ Setting Paper Types” (P. 44)
The Draft Mode feature is turned on and the resolution is set 
at a low level on the printer driver. Change the settings on the 
[Detailed Settings] or [Graphics] tab of the printer driver. 
Symptom Reason/Action
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							B6500 User’s Guide> 108
Message List
Message List (alphabetical order) 
This section describes the messages displayed on the control panel.
Message Condition/Reason/Action
Bad Action Format error.
Bad Action Str Missing or bad action defined for job.
Bad BUFSIZE Cmd Format error on BUFSIZE command.
Bad COLUMN Cmd Format error on COLUMN command.
Bad FEntry CMD Unrecognized Form Entry command.
Bad FORMLINES Format error on FORMLINES command.
Bad Header Cmd Unrecognized Header command.
Bad LINE Cmd Format error on LINE command.
Bad PAGE Cmd Format error on PAGE command.
Bad PORT Cmd Format error on PORT command.
Bad Target Str TARGET string format error.
Bad TEntry CMD Unrecognized Target Entry command.
Call Service Help message used for service-type errors.
Cancel Job Confirmation prompt used when CANCEL is pressed.
Canceling Job An operator-requested Cancel is in progress.
Clock Not Set Real Time Clock has not bee initialized.
Close Duplexer Recovery message displayed when duplex door is open.
Close Rear Cover Recovery message displayed when rear cover is open.
Close Top Cover Recovery message displayed when top cover is open.
Code FLASH Error Defective Code Flash - user forced into Firmware 
Upgrade.
Command Format Bad command format.
Completed Display for the files status.
Cover Open Recovery action displayed when cover is open
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							B6500 User’s Guide> 109 Disk Unformatted Error message displayed when unformatted disk is 
detected.
Duplex Paper jam detected. Error message displayed for Duplex 
Tr a y.
Duplex Failure Duplex Unit Failure.
End Job Confirmation prompt used when CANCEL is pressed.
Engine NV Fail Error message displayed for Engine NV Failure.
Exit Jam Paper jam detected
Face Up Failure Error message displayed for Face-Up tray unit failure.
Fa n  Fa i l u re E rr o r m es s a ge  di s pl aye d f o r  Fa n  Fa i l ur e .
File Error Status display for “File Error xx” (where xx is error code).
File Not Found Could not find a filter configuration file.
Filter Error Displayed on line 1, detail of error on line 2.
Firmware Upgrade Indicates “Firmware Upgrade” mode is active.
Format Error Failure during attempted format of flash.
Formatting Status display for file status.
Fuser Failure Error message for Fuser Failure.
ID Mismatch Displayed for OEM ID Mismatch on EP Cartridge.
Initializing Displayed during Power-on Initialization.
Insert Tray Recovery action displayed when tray needs inserted
Install/Reset Recovery message displayed for ROS failure.
Load Paper Un-specific “Load Paper” prompt.
Load Paper Tray 1 A user prompt that paper needs to be put into Tray 1.
Load Paper Tray 2 A user prompt that paper needs to be put into Tray 2.
Load Paper Tray 3 A user prompt that paper needs to be put into Tray 3.
Load Paper Tray 4 A user prompt that paper needs to be put into Tray 4.
Lower Switch  Face Up Tray Failure.
Main Motor Fail Displayed for Main Motor Failure.
Maintenance Reqd Used for error/warning when Maintenance is required 
(replace fuser/rollers/etc.)
Misfeed Jam Paper jam detected inside the printer.
Message Condition/Reason/Action
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							B6500 User’s Guide> 110 Net Comm Error Error Message used to report Network Interface 
Communication Failure.
Net: Error Used for display of Network Interface error code (Net1: 
Error yy)
NVRAM Failure NVRAM failure message.
Offset Tray Optional face-down output tray (offset-capable)
Offset Tray Fail Error message displayed for Offset Tray Unit Failure.
Offset Tray Full Error message displayed when optional output bin is full
Offset Tray Jam Paper jam detected. Error message displayed for Offset 
Tr a y  J a m
Out of Memory Error displayed when there is insufficient memory to print 
a page or job.
Output Tray Full Error message displayed when output tray is full
Panel Disabled Used when panel is being Disabled.
Panel Enabled Used when panel is being Enabled.
Panel  Locked Message “flashed” when user requests panel function that 
has been disabled.
Paper Low Tray 1 Tray 1 is low on paper.
Paper Low Tray 2 Tray 2 is low on paper.
Paper Low Tray 3 Tray 3 is low on paper.
Paper Low Tray 4 Tray 4 is low on paper.
Paper Out Tray 1 Tray 1 has no paper
Paper Out Tray 2 Tray 2 has no paper
Paper Out Tray 3 Tray 3 has no paper
Paper Out Tray 4 Tray 4 has no paper
Paper Size Error Used to report Paper Size Error has occurred.
Power Saver Mode Displayed when printer is “Warming Up”
Press ONLINE Prompts the user to press the “ONLINE” button
Processing Printer is actively processing job data.
Receive Status display for file status “Receive xx” (where xx is 
percentage received).
Remove Paper A help message to removed paper
Replace EP Cart A help message to replace the EP Cartridge.
Message Condition/Reason/Action
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