Nortel Voice Mail 4.0 Fax User Guide

							Norstar Voice Mail FAX User Guide  7
P0886631 Issue 1.0 FAX User Guide
5. This display appears if there is no preset 
fax machine. If the fax machine is 
preset, the display shows: Preset fax. 
You have the option of changing the 
preset fax telephone number.
6. Press  PHONE
  or Ú to enter the fax 
telephone number. Press  EXT
  or Û to 
enter the fax extension number.
7. Enter the fax telephone number and 
press  OK
 or £ .
8. Press  OK
  or £ to accept the fax 
telephone number represented here by 
the  . Press  ADD
  to add special 
characters to the fax telephone number. 
For information on adding special 
characters, refer to the 
Norstar Voice Mail User Guide.
9. Press  ¨  to end this session.
 No Preset
Destination:   EXT
Dest ph:
RETRY         
> > >
ADD           
Mailbox admin
GREET  PSWD QUIT 
						

							8  Norstar Voice Mail FAX User Guide
FAX User Guide P0886631 Issue 1.0
Printing Fax messages
Fax messages left in your mailbox can be printed to any fax machine. You 
can choose to print all of your Fax messages at once or print them 
individually.
If you print all of the Fax messages at once, you cannot listen to any voice 
introductions included with the Fax messages. However, the Fax messages 
remain as “new” in your mailbox giving you the option of listening to any 
voice content in the message later.
When you print each Fax message individually, you can listen to the 
introduction before you print the Fax message.
When you print all the Fax messages at once or individually, use one of the 
three options available:
• Preset prints the Fax messages on the Preset fax machine you assign. 
• Other prints the Fax messages at a fax machine destination you enter. 
• Manual requires opening your mailbox from a fax telephone. Locate the 
Fax message you want to print and follow the voice prompts. You are 
prompted to press START on the fax machine to receive the Fax message. 
All the Fax messages are printed on the fax machine you used to access 
your mailbox.
Printing all the new or saved Fax messages in your mailbox
You can print all the new or saved Fax messages in your mailbox at one time. 
You have three choices of where to print the faxes: Preset, Other or Manual. 
Fax messages are preceded by a cover sheet when the Preset or Other option 
is used. A cover sheet is not added when printing from a mailbox using the 
Manual feature. Refer to 
Fax cover sheet on page 15. 
						

							Norstar Voice Mail FAX User Guide  9
P0886631 Issue 1.0 FAX User Guide
Printing all of the new or saved Fax messages on the Preset fax machine
To print all of the new or saved Fax messages on the Preset fax machine:
For information about changing the Preset fax machine, refer to 
Setting the 
Preset fax machine on page 6. After you end the session, 
Norstar Voice Mail prints the Fax messages on the Preset fax machine.1. Press  Äá¡Ú.
2. Enter your password and press  OK
  or  
£.
3. Press  Ú.
4. Press  NEW
  or Ú to print all the new 
Fax messages. Press SAVED
 or Ûto 
print all the saved Fax messages.
5. Press  PRESET
  or  Ú.
Note:To send the Fax messages to the 
Preset fax machine, the Preset fax 
machine telephone number must be 
entered. Refer to 
Setting the Preset 
fax machine on page 6.
Press  ¨  to end this session.
Pswd:
OTHR  RETRY   
1 new 1 saved
PLAY  REC  ADMIN
Print all
NEW   SAVED
Print msg OTHR MANU
Printed > > >
 msgs 
						

							10  Norstar Voice Mail FAX User Guide
FAX User Guide P0886631 Issue 1.0
Printing all of the new or saved Fax messages using the Other option
To print all the new or saved Fax messages using the Other option:
After you end the session, Norstar Voice Mail prints the Fax messages on the 
assigned fax machine.1. Press  Äá¡Ú.
2. Enter your password and press  OK
  or  
£.
3. Press  Ú  to print the new Fax 
messages.
4. Press  NEW
  or Ú to print all the new 
Fax messages. Press SAVED
 or  Û to 
print all the saved Fax messages.
5. Press  OTHR
  or  Û.
6. Press  PHONE
  or Ú to enter the fax 
telephone number. Press  EXT
  or Û to 
enter the fax extension number.
7. Enter the fax telephone number and 
press  OK
 or £ .
8. Press  OK
  or £ to accept the fax 
telephone number represented here by 
the  . Press  ADD
  to add special 
characters to the fax telephone number. 
For information on adding special 
characters, refer to the 
Norstar Voice Mail User Guide.
9. Press  ¨
 to end this session.
Pswd:
OTHR  RETRY   
1 new 0 saved
PLAY  REC  ADMIN
Print all
NEW   SAVED
Print msg
PRESET  MANU
Destination:    EXT
Dest ph:
RETRY         
> > >
ADD           
Printed > > >
 msgs 
						

							Norstar Voice Mail FAX User Guide  11
P0886631 Issue 1.0 FAX User Guide
Printing all of the new or saved Fax messages using the Manual option
To use the Manual option, you must first open your personal mailbox from 
a fax machine telephone.
To retrieve and print all your new or saved Fax messages using the Manual 
option: 
1. From the fax machine telephone, call into a line that is answered by 
the Automated Attendant.
2. Press  ¥¥
  to access your mailbox while the Automated Attendant 
Greeting plays.
3. Enter your mailbox number and password and press £.
4. Press  Ú  to print your Fax messages.
5. If you have both new and saved Fax messages, you are given the 
option to print either all your new or all your saved Fax messages. 
Press   Ú  to print all your new Fax messages. Press Û
 to print all 
your saved Fax messages.
Note:Step 5 is bypassed if you only have new Fax messages or if you 
only have saved Fax messages.
6. Press  Ü  to use the Manual option to print the new Fax messages.
7. Press START/SEND on the fax machine.
8. Replace the fax machine telephone handset. 
9. This session will end after all the faxes have been printed on the fax 
machine you are using.
 Printing a Fax message
You can print an individual Fax message from your mailbox. A cover sheet 
precedes the Fax message. Refer to 
Fax cover sheet on page 15.
You have three choices of where the Fax message is printed: Preset, Other 
and Manual. For more information about Fax message printing options, refer 
to 
Printing Fax messages on page 8. 
						

							12  Norstar Voice Mail FAX User Guide
FAX User Guide P0886631 Issue 1.0
Printing a Fax message on the Preset fax machine
To print a Fax message on the Preset fax machine:
For information about changing the Preset fax machine, refer to 
Setting the 
Preset fax machine on page 6.1. Press  Äá¡Ú.
2. Enter your password and press  OK
  or  
£.
3. Press  PLAY
  or  Û.
4. The date that the fax was received and  
the Fax ID number appears on the 
display. Press  ß 
 until you find the 
Fax message you want to print.
Note:If the Fax message is preceded by a 
voice introduction, wait until the 
voice introduction is finished playing 
before printing it.
5. Press  Ú
   to print the Fax message.
6. Press  PRESET
  or  Ú. The Fax message 
is printed on the Preset fax machine.
7. Press  ¨  to end this session.
Pswd:
OTHR  RETRY   
2 new 0 saved  REC  ADMIN
> > >
 Fax:1
 > >
>> > >
>> > >
End of message
COPY  ERASE NEXT
Print msg OTHR MANU
Printed msg 
						

							Norstar Voice Mail FAX User Guide  13
P0886631 Issue 1.0 FAX User Guide
Printing a Fax message using the Other option
To print a Fax message using the Other option:
1. Press  Äá¡Ú.
2. Enter your password and press OK
 or 
£.
3. Press   PLAY
  or  Û.
4. The date that the fax was received and  
the Fax ID number appears on the 
display. Press  ß  until you find the Fax 
message you want to print.
5. Press  Ú
  to print the Fax message. If 
the Fax message is preceded by a voice 
introduction, wait until the voice 
introduction is finished playing before 
pressing Ú.
6. Press  OTHR
  or  Û.
7. Press  PHONE
  or Ú to enter the fax 
telephone number. Press  EXT
  or Û to 
enter the fax extension number.
8. Enter the fax telephone number and 
press  OK
 or £ .
9. Press  OK
  or £ to accept the fax 
telephone number represented here by 
the  . Press  ADD
  to add special 
characters to the fax telephone number. 
For information on adding special 
characters, refer to the 
Norstar Voice Mail User Guide.
Pswd:
OTHR   RETRY  
2 new 0 saved  REC  ADMIN
> > >
 Fax:1
 > >
>> > >
>> > >
End of message
COPY  ERASE NEXT
Print msg
PRESET  MANU
Destination:  EXT
Dest ph:
RETRY         
> > >
ADD            
						

							14  Norstar Voice Mail FAX User Guide
FAX User Guide P0886631 Issue 1.0
Norstar Voice Mail prints the Fax message on the assigned fax machine.
Printing a Fax message using the Manual option
To print a Fax message using the Manual option, you must first call and open 
your personal mailbox from a fax machine telephone.
To print a Fax message using the Manual option:
1. Call into a line from the fax machine telephone that is answered by the 
Automated Attendant.
2. Press  ¥¥
  to access your mailbox while the Automated Attendant 
Greeting plays.
3. Enter your mailbox number and password and press £.
4. Press  Û  to listen to your new messages.
5. Press  ß
  to listen to your saved messages. Press ß until you find 
the Fax message you want to print.
6. Press  Ú  to print the Fax message.
7. Press  Ü  to use the Manual option.
8. Press START/SEND on the fax machine.
9. Replace the fax machine telephone handset. 
10. This session will end after the Fax message has been printed on the fax 
machine you are using.10. Press  ¨  to end this session.
Printed msg 
						

							Norstar Voice Mail FAX User Guide  15
P0886631 Issue 1.0 FAX User Guide
Fax cover sheet
A fax cover sheet is printed with each Fax message you print using the Preset 
and Other feature. The fax cover sheet contains the following information:
• the date and time the fax was printed
• the name and telephone number of the mailbox owner
• the destination fax number
• the Fax ID number (if a single Fax message is printed)
• the number of pages to follow
Note:A fax cover sheet is not added when printing a fax from a mailbox 
using the Manual feature.
Fax forward cover page
A fax forward cover page is called a Forward Cover Page. The Forward 
Cover Page contains the same information as a fax cover sheet and also 
includes:
• the recipient’s name
• the Fax ID number if the fax is forwarded to an external number 
You may want to send the same Fax message to more than one person, but 
not to a Group List. For information refer to 
Forwarding a Fax message to 
another mailbox on page 17, or Forwarding a Fax message to an external 
number on page 19. 
						

							16  Norstar Voice Mail FAX User Guide
FAX User Guide P0886631 Issue 1.0
Sending Fax messages
A Fax message and a Fax message voice introduction can be sent to any 
personal mailbox. To send the Fax message you must call the personal 
mailbox from a fax machine telephone.
To leave a Fax message in a personal mailbox:
1. Place the document that you want to send on the fax machine.
2. From the fax machine telephone dial the Norstar telephone number of 
the person you want to send a fax to. Wait for the mailbox greeting or 
have the Norstar Voice Mail operator transfer you to the mailbox to 
leave a Fax message. If the person you are calling answers their 
telephone, tell them to transfer you to their mailbox so that you can 
send a fax.
3. After the mailbox greeting plays, wait for a beep and record an 
introduction for the Fax message. Do not hang up the telephone.
Note:If you do not want to record a voice introduction, you can press 
¡  at anytime during the mailbox greeting.
4. Press
  ¡.
5. Press START/SEND on the fax machine.
6. Replace the fax machine telephone handset. This session ends when 
the transmission is complete.