Nortel Networks Call Center Instructions Manual
Here you can view all the pages of manual Nortel Networks Call Center Instructions Manual. The Nortel manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 81
Chapter 7 Off-premise Message Notification 81 Nortel Networks Call Center Set Up and Operation Guide 6Press OK or to accept the destination phone number represented by or press ADD or to add special characters and use your dialpad or follow the voice prompts to add characters. After you add special characters, press OK or to accept the destination number. 7Enter the start time for Off-premise Message Notification. This is a four-digit field. Any single-digit hour and minute must be...
Page 82
82 Chapter 7 Off-premise Message Notification P0919436 03 16Press OK or if you want to be notified when the skillset mailbox receives a new message or press CHNG or if you want to be notified only when the skillset mailbox receives an urgent message. 17Press to end the session. Msg type: new CHNG OK Msg notify ADMIN SELECT
Page 83
Chapter 7 Off-premise Message Notification 83 Nortel Networks Call Center Set Up and Operation Guide To set up Off-premise Message Notification to an extension 1Press . Follow the voice prompts or the display button options to open the skillset mailbox. 2If you use the CallPilot interface: Press to open the Mailbox Tools Press NOTIF or to open the Off-premise Message Notification menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or Press to open the...
Page 84
84 Chapter 7 Off-premise Message Notification P0919436 03 11Press AM or or PM or . 12Press OK or to accept the stop time. 13Press YES or if you want to set up another destination number or press NO or if you do not want to set up another destination number. 14Press NEXT or to accept the start time that you entered or press CHNG or to change the start time. 15Press NEXT or to accept the stop time that you entered or press CHNG or to change the stop time. 16Press OK or if...
Page 85
Chapter 7 Off-premise Message Notification 85 Nortel Networks Call Center Set Up and Operation Guide About setting up Off-premise Message Notification to a pager number Example of a destination pager number If you are assigning a pager destination number from behind a PBX, remember to insert a (depending on your system) before the to access an outside line. There is a combined limit of 30 characters for the pager phone number and the pager message. For example, to reach your pager, enter:...
Page 86
86 Chapter 7 Off-premise Message Notification P0919436 03 3Press ADMIN or to set up Off-premise Message Notification. 4Press PAGER or to select a pager number destination. 5Enter the destination pager number and press OK or . 6Press OK or to accept the destination pager number represented by or press ADD or to add special characters and use your dialpad or follow the voice prompts to add characters. After you add special characters, press OK or . 7Press NEXT or to accept the...
Page 87
Chapter 7 Off-premise Message Notification 87 Nortel Networks Call Center Set Up and Operation Guide To set up Off-premise Message Notification to more than one destination You can receive notification of a message at a maximum of five different destination numbers. The following steps show you how to enter a phone number destination and then add a pager destination for the first time. 1Press . Follow the voice prompts or the display button options to open the skillset mailbox. 2If you use...
Page 88
88 Chapter 7 Off-premise Message Notification P0919436 03 9Press OK or to accept the start time. 10Enter the time when Off-premise Message Notification is to stop. This is a four digit field. Any single digit hour and minute must be preceded by a zero. 11Press AM or or PM or . 12Press OK or to accept the stop time. 13Press YES or to set up another destination number. 14Press SETUP to set up another destination number. 15Press PAGER or to select a pager number destination. 16Enter...
Page 89
Chapter 7 Off-premise Message Notification 89 Nortel Networks Call Center Set Up and Operation Guide 21Press NEXT or to accept the start time that you entered or press CHNG or to change the start time. 22Press NEXT or to accept the stop time that you entered or press CHNG or to change the stop time. 23Press OK or to be notified when the skillset mailbox receives a new message or press CHNG or to be notified only when the skillset mailbox receives an urgent message. 24Press to...
Page 90
90 Chapter 7 Off-premise Message Notification P0919436 03 Changing Off-premise Message Notification You can change the parameters and destinations for Off-Premise Message Notification. Refer to “Off-premise Message Notification parameters” on page 79 for more information about parameters. If you want to change the time or message type parameters, use the procedure “To change the time range or type of message parameters” on page 90 If you want to change the destination type refer to the procedure...