Nortel Networks Call Center Instructions Manual
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Chapter 7 Off-premise Message Notification 81 Nortel Networks Call Center Set Up and Operation Guide 6Press OK or to accept the destination phone number represented by or press ADD or to add special characters and use your dialpad or follow the voice prompts to add characters. After you add special characters, press OK or to accept the destination number. 7Enter the start time for Off-premise Message Notification. This is a four-digit field. Any single-digit hour and minute must be preceded by a zero. 8Press AM or or PM or . 9Press OK or to accept the start time. 10Enter the time when Off-premise Message Notification is to stop. This is a four digit field. Any single-digit hour and minute must be preceded by a zero. 11Press AM or or PM or . 12Press OK or to accept the stop time. 13Press YES or if you want to set up another destination number or press NO or if you do not want to set up another destination number. 14Press NEXT or to accept the start time that you entered or press CHNG or to change the start time. 15Press NEXT or to accept the stop time that you entered or press CHNG or to change the stop time. ADD OK Start hhmm: RETRY OK RETRY AM PM RETRY OK Stop hhmm: RETRY OK RETRY AM PM RETRY OK More dest? YES NO Start: CHNG NEXT Stop: CHNG NEXT
82 Chapter 7 Off-premise Message Notification P0919436 03 16Press OK or if you want to be notified when the skillset mailbox receives a new message or press CHNG or if you want to be notified only when the skillset mailbox receives an urgent message. 17Press to end the session. Msg type: new CHNG OK Msg notify ADMIN SELECT
Chapter 7 Off-premise Message Notification 83
Nortel Networks Call Center Set Up and Operation Guide
To set up Off-premise Message Notification to an extension
1Press .
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press
to open the Mailbox Tools
Press NOTIF
or to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or
Press
to open the Off-premise Message Notification
menu
Go to step 3
3Press ADMIN
or to set up Off-premise Message Notification.
4Press EXT
or to choose an extension as the destination.
5Enter the destination number and press OK
or .
6Press OK
or to accept the destination extension.
The
represents the extension.
7Enter the start time for Off-premise Message Notification. This is a
four-digit field. Any single-digit hour and minute must be preceded
by zero.
8Press AM
or
or
PM
or .
9Press OK
or to accept the start time.
10Enter the time when Off-premise Message Notification is to stop.
This is a four digit field. Any single-digit hour and minute must be
preceded by a zero.
Msg notify
ADMIN
SELECT
Destination:
PHONE EXT PAGER
Ext:
RETRY OK
Accept:
RETRY OK
Start hhmm:
RETRY OK
RETRY AM PM
RETRY OK
Stop hhmm:
RETRY OK
84 Chapter 7 Off-premise Message Notification P0919436 03 11Press AM or or PM or . 12Press OK or to accept the stop time. 13Press YES or if you want to set up another destination number or press NO or if you do not want to set up another destination number. 14Press NEXT or to accept the start time that you entered or press CHNG or to change the start time. 15Press NEXT or to accept the stop time that you entered or press CHNG or to change the stop time. 16Press OK or if you want to be notified when you the skillset mailbox receives a new message or press CHNG or if you want to be notified only when the skillset mailbox receives an urgent message. 17Press to end the session. RETRY AM PM RETRY OK More dest? YES NO Start: CHNG NEXT Stop: CHNG NEXT Msg type: new CHNG OK Msg notify ADMIN SELECT
Chapter 7 Off-premise Message Notification 85 Nortel Networks Call Center Set Up and Operation Guide About setting up Off-premise Message Notification to a pager number Example of a destination pager number If you are assigning a pager destination number from behind a PBX, remember to insert a (depending on your system) before the to access an outside line. There is a combined limit of 30 characters for the pager phone number and the pager message. For example, to reach your pager, enter: where: specifies the next digits are special characters recognizes dial tone specifies that the next digits are the numbers to be dialed is the pager phone number dialed inserts a timed pause Depending on the company supplying your paging service, the programming sequence can vary. For more information about setting the destination phone number parameters for your pager, contact your pager company. To set up Off-premise Message Notification to a pager 1Press . Follow the voice prompts or the display button options to open the skillset mailbox. 2If you use the CallPilot interface: Press to open the Mailbox Tools Press NOTIF or to open the Off-premise Message Notification menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or Press to open the Off-premise Message Notification menu Go to step 3
86 Chapter 7 Off-premise Message Notification P0919436 03 3Press ADMIN or to set up Off-premise Message Notification. 4Press PAGER or to select a pager number destination. 5Enter the destination pager number and press OK or . 6Press OK or to accept the destination pager number represented by or press ADD or to add special characters and use your dialpad or follow the voice prompts to add characters. After you add special characters, press OK or . 7Press NEXT or to accept the default pager message represented by . The default pager message sent by CallPilot is the CallPilot extension. This is the sequence of digits that is sent after the pager service is dialed, to notify you of who is paging you or press CHNG or to change the pager message. The combined limit is 30 characters for the pager phone number and the pager message. 8Press YES or if you want to set up another destination number or press NO or if you do not want to set up another destination number. 9Press OK or to be notified when the skillset mailbox receives a new message or press CHNG or to change the message type to be notified only when the skillset mailbox receives an urgent message. 10Press to end the session. Msg notify ADMIN SELECT Destination: PHONE EXT PAGER Pager: RETRY OK ADD OK Show: CHNG NEXT More dest? YES NO Msg type: new CHNG OK Msg notify ADMIN SELECT
Chapter 7 Off-premise Message Notification 87
Nortel Networks Call Center Set Up and Operation Guide
To set up Off-premise Message Notification to more than one
destination
You can receive notification of a message at a maximum of five different destination numbers.
The following steps show you how to enter a phone number destination and then add a pager
destination for the first time.
1Press
.
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press
to open the Mailbox Tools
Press NOTIF
or to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or
Press
to open the Off-premise Message Notification
menu
Go to step 3
3Press ADMIN
or to set up Off-premise Message Notification.
4Press PHONE
or
to choose a destination phone number.
5Enter the destination phone number and press OK
or . The
destination phone number cannot be longer than 30 digits.
6Press OK
or to accept the destination phone number,
represented by
or
press ADD
or to add special characters and use your dialpad or
follow the voice prompts to add characters.
7Enter the start time for Off-premise Message Notification. This is a
four-digit field. Any single-digit hour and minute must be preceded
by a zero.
8Press AM
or
or
PM
or .
Msg notify
ADMIN SELECT
Destination:
PHONE
EXT PAGER
Ph:
RETRY OK
ADD OK
Start: hhmm:
RETRY OK
RETRY AM PM
88 Chapter 7 Off-premise Message Notification
P0919436 03
9Press OK or to accept the start time.
10Enter the time when Off-premise Message Notification is to stop.
This is a four digit field. Any single digit hour and minute must be
preceded by a zero.
11Press AM
or
or
PM
or .
12Press OK
or to accept the stop time.
13Press YES
or
to set up another destination number.
14Press SETUP
to set up another destination number.
15Press PAGER
or to select a pager number destination.
16Enter the destination pager number and press OK
or .
17Press OK
or to accept the destination pager number represented
by
or
press ADD
or to add special characters and use your dialpad or
follow the voice prompts to add characters.
After you add special characters, press OK
or .
18Press NEXT
or
to accept the default pager message represented
by . The default pager message sent by CallPilot is the
CallPilot extension. This is the sequence of digits that is sent after
the pager service is dialed, to notify you of who is paging you
or
press CHNG
or
to change the pager message.
The combined limit is 30 characters for the pager phone number
and the pager message.
19The display shows that the second destination is a pager.
Press NEXT
or to continue.
20Press NEXT
or to continue
or
press SETUP
to add another destination.
RE TR Y O K
Stop hhmm:
RE TR Y O K
RETRY AM PM
RETRY OK
More dest?
YES
NO
Notify2: none
SETUP NEXT
Destination:
PHONE EXT PAGER
Pager:
RETRY OK
ADD OK
Show
CHNG NEXT
Notify2: pager
CHNG OTHR NEXT
Notify 3: none
SETUP NEXT
Chapter 7 Off-premise Message Notification 89 Nortel Networks Call Center Set Up and Operation Guide 21Press NEXT or to accept the start time that you entered or press CHNG or to change the start time. 22Press NEXT or to accept the stop time that you entered or press CHNG or to change the stop time. 23Press OK or to be notified when the skillset mailbox receives a new message or press CHNG or to be notified only when the skillset mailbox receives an urgent message. 24Press to end the session. Start: CHNG NEXT Stop: CHNG NEXT Msg type: new CHNG OK Msg notify ADMIN SELECT
90 Chapter 7 Off-premise Message Notification P0919436 03 Changing Off-premise Message Notification You can change the parameters and destinations for Off-Premise Message Notification. Refer to “Off-premise Message Notification parameters” on page 79 for more information about parameters. If you want to change the time or message type parameters, use the procedure “To change the time range or type of message parameters” on page 90 If you want to change the destination type refer to the procedure for the destination type. To change the time range or type of message parameters To change the destination type refer to from a phone to an extension, pager or another phone numberpage 92 from a pager to an extension or phonepage 94 from a phone or extension to a pagerpage 96 1Press . Follow the voice prompts or the display button options on your telephone to open the skillset mailbox. 2If you use the CallPilot interface: Press to open the Mailbox Tools Press NOTIF or to open the Off-premise Message Notification menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or Press to open the Off-premise Message Notification menu Go to step 3 3Press ADMIN or to set up Off-premise Message Notification. 4Press NEXT . If you want to change the destination type refer to “To change the destination type” on page 90 for the appropriate procedure. 5Press NO or to continue. Msg notify ADMIN SELECT Notify: CHNG NEXT More dest? YES NO