Nortel Networks Call Center Instructions Manual
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Chapter 7 Off-premise Message Notification 91 Nortel Networks Call Center Set Up and Operation Guide 6Press CHNG or to change the start time or press NEXT or to accept the start time. 7Press CHNG or to change the stop time or press NEXT or to accept the stop time. 8Press CHNG or to change the message type to urgent. Press OK or to accept the new default message. You can choose to be notified of all new messages or urgent messages only. Change the message type to urgent to be notified only when the skillset mailbox receives an urgent message. 9Press to end the session. Start: CHNG NEXT Stop: CHNG NEXT Msg type: new CHNG OK Msg notify ADMIN SELECT
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To change the destination from phone to another destination
1Press .
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press
to open the Mailbox Tools
Press NOTIF
or to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or
Press
to open the Off-premise Message Notification
menu
Go to step 3
3Press ADMIN
or to set up Off-premise Message Notification.
4Press CHNG
or
to change the destination.
5Press PHONE
or to choose another phone number destination
or
press EXT
or to choose an extension destination
or
press PAGER
or to choose a pager number destination.
6Enter the destination number and press OK
or .
The destination phone number cannot be longer than 30 digits.
7Press OK
or to accept the destination number
or
press RETRY
or to re-enter the destination number.
8Press NEXT
or to continue
or
press CHNG
or
to change the destination, and repeat steps 6
through 8.
9Press YES
or if you want to set up another destination number
or
press NO
or if you do not want to set up another destination
number.
Msg notify
ADMIN
SELECT
Notify: phone
CHNG NEXT
Destination:
PHONE EXT PAGER
RETRY OK
Accept:
RETRY OK
Notify:
CHNG NEXT
More dest?
YES NO
Chapter 7 Off-premise Message Notification 93 Nortel Networks Call Center Set Up and Operation Guide 10Press CHNG or to change the start time or press NEXT or to accept the start time. 11Press CHNG or to change the stop time or press NEXT or to accept the stop time. 12If you want to change message notification, press CHNG or if you want to be notified only when the skillset mailbox receives an urgent message. Press OK or . 13Press to end the session. Start: CHNG NEXT Stop: CHNG NEXT Msg type:new CHNG OK Msg notify ADMIN SELECT
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To change the destination from pager to phone or extension
1Press .
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press
to open the Mailbox Tools
Press NOTIF
or to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or
Press
to open the Off-premise Message Notification
menu
Go to step 3
3Press ADMIN
or to change Off-premise Message Notification.
The displays a review of the first destination type and destination
number.
4Press CHNG
or to change the destination type and the
destination number.
5Choose the type of destination number:
press PHONE
or to choose a phone number destination
or
press EXT
or to choose an extension destination.
6Enter the destination number you want to set up Off-Premise
Message Notification for.
represents the destination number.
Press OK
or to accept the destination number
or
press RETRY
or to re-enter the number.
7Press NEXT
or to continue.
8Press YES
or if you want to set up another destination, and
repeat steps 6 through 8
or
press NO
or if you do not want to set up another destination.
Msg notify
ADMIN
SELECT
Modify:pager
CHNG
NEXT
Destination:
PHONE EXT PAGER
:
RETRY OK
Notify:
CHNG NEXT
More dest?
YES NO
Chapter 7 Off-premise Message Notification 95 Nortel Networks Call Center Set Up and Operation Guide 9Press CHNG or to change the start time or press NEXT or to accept the start time. 10Press CHNG or to change the stop time or press NEXT or to accept the stop time. 11If you want to change message notification, press CHNG or if you want to be notified only when the skillset mailbox receives an urgent message. Press OK or . 12Press to end the session. Start: CHNG NEXT Stop: CHNG NEXT Msg type:new CHNG OK Msg notify ADMIN SELECT
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To change the destination from phone or extension to pager
1Press .
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press
to open the Mailbox Tools
Press NOTIF
or to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or
Press
to open the Off-premise Message Notification
menu
Go to step 3
3Press ADMIN
or to change Off-premise Message Notification.
The displays show a review of the first destination type and
destination number.
4Press CHNG
or
to change the destination type and the
destination number.
represents the type of destination (phone or extension).
5Press PAGER
or to choose a pager number destination.
6Enter the pager number and press OK
or to continue.
7Press OK
or to accept the destination pager number represented
by
or
press ADD
or to add special characters and use your dialpad or
follow the voice prompts to add characters.
After you add special characters, press OK
or .
Msg notify
ADMIN
SELECT
Notify:
CHNG
NEXT
Destination
PHONE EXT PAGER
Pager:
RETRY OK
ADD OK
Chapter 7 Off-premise Message Notification 97 Nortel Networks Call Center Set Up and Operation Guide 8Press NEXT or to accept the default pager message represented by . The default pager message sent by CallPilot is the CallPilot extension. This is the sequence of digits that is sent after the pager service is dialed, to notify you of who is paging you or press CHNG or to change the pager message. The combined limit is 30 characters for the pager phone number and the pager message. 9The display shows notification is set up to a pager. Press NEXT or to continue. 10Press YES if you want to set up another destination number or press NO if you do not want to set up another destination number. 11Press OK or if you want to be notified when the skillset mailbox receives a new message or press CHNG or if you want to be notified only when the skillset mailbox receives an urgent message. 12Press to end the session. Show: CHNG NEXT Notify: pager CHNG NEXT More dest? YES NO Msg type: new CHNG OK Msg notify ADMIN SELECT
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Deleting a destination number
If you have more than one destination number for Off-premise Message Notification, you can
delete a destination.
To delete a destination number
1Press .
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press
to open the Mailbox Tools
Press NOTIF
or to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or
Press
to open the Off-premise Message Notification
menu
Go to step 3
3Press ADMIN
or to set up Off-premise Message Notification.
4Press OTHR
if you want to delete the first destination
or
press NEXT
or to view the other destinations until you find the
destination that you want to delete. When you find the destination
that you want to delete, press OTHR
.
5Press DEL
to delete the first destination number.
6The first destination number is deleted. The Notify 2 destination
changes to become the Notify 1 destination number.
To delete more destination numbers, press OTHR
and repeat steps 4
and 5.
7Press
to end the session.
Msg notify
ADMIN SELECT
Notify1:
CH N G O TH R N E X T
Notify 1:
DEL
INS QUIT
Notify1:
CH N G O TH R N E X T
Msg notify
ADMIN SELECT
Chapter 7 Off-premise Message Notification 99 Nortel Networks Call Center Set Up and Operation Guide Adding a destination number Use this procedure if you have set up Off-premise Message Notification and you want to add another destination number. You can have up to five destination numbers. To add a destination number 1Press . Follow the voice prompts or the display button options to open the skillset mailbox. 2If you use the CallPilot interface: Press to open the Mailbox Tools Press NOTIF or to open the Off-premise Message Notification menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or Press to open the Off-premise Message Notification menu Go to step 3 3Press ADMIN or to set up Off-premise Message Notification. 4Press NEXT or to continue. 5Press YES or to set up another destination number. 6Press SETUP or to set up another destination number and follow the steps in “To set up Off-premise Message Notification to a phone number” on page 80 or “To set up Off-premise Message Notification to an extension” on page 83 or “To set up Off-premise Message Notification to a pager” on page 85. Msg notify ADMIN SELECT Notify: CHNG NEXT More dest? YES NO Notify2: none SETUP NEXT
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Turning Off-premise Message Notification on or off
You can turn Off-premise Message Notification on or off at any time. If you turn Off-premise
Message Notification off, you do not affect any of the assigned parameters.
To turn Off-premise Message Notification on or off
1Press .
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press
to open the Mailbox Tools
Press NOTIF
or to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or
Press
to open the Off-premise Message Notification
menu
Go to step 3
3Press SELECT
or to set up Off-premise Message Notification.
4Press CHNG
or to turn Off-premise Message Notification off if
it is on (as shown).
5Press OK
or
or
press TIME
to review the start and stop time parameters.
6Press
to end the session.
Msg notify
ADMIN SELECT
Notify on
CHNG
TI ME O K
Notify off
CH N G TI ME O K
Mailbox admin
GR E ET PS W D Q UI T