Nortel Networks Call Center Instructions Manual
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Chapter 7 Off-premise Message Notification 91 Nortel Networks Call Center Set Up and Operation Guide 6Press CHNG or to change the start time or press NEXT or to accept the start time. 7Press CHNG or to change the stop time or press NEXT or to accept the stop time. 8Press CHNG or to change the message type to urgent. Press OK or to accept the new default message. You can choose to be notified of all new messages or urgent messages only. Change the message type to urgent to be...
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92 Chapter 7 Off-premise Message Notification P0919436 03 To change the destination from phone to another destination 1Press . Follow the voice prompts or the display button options to open the skillset mailbox. 2If you use the CallPilot interface: Press to open the Mailbox Tools Press NOTIF or to open the Off-premise Message Notification menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or Press to open the Off-premise Message Notification menu Go...
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Chapter 7 Off-premise Message Notification 93 Nortel Networks Call Center Set Up and Operation Guide 10Press CHNG or to change the start time or press NEXT or to accept the start time. 11Press CHNG or to change the stop time or press NEXT or to accept the stop time. 12If you want to change message notification, press CHNG or if you want to be notified only when the skillset mailbox receives an urgent message. Press OK or . 13Press to end the session. Start: CHNG...
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94 Chapter 7 Off-premise Message Notification P0919436 03 To change the destination from pager to phone or extension 1Press . Follow the voice prompts or the display button options to open the skillset mailbox. 2If you use the CallPilot interface: Press to open the Mailbox Tools Press NOTIF or to open the Off-premise Message Notification menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or Press to open the Off-premise Message Notification menu Go...
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Chapter 7 Off-premise Message Notification 95 Nortel Networks Call Center Set Up and Operation Guide 9Press CHNG or to change the start time or press NEXT or to accept the start time. 10Press CHNG or to change the stop time or press NEXT or to accept the stop time. 11If you want to change message notification, press CHNG or if you want to be notified only when the skillset mailbox receives an urgent message. Press OK or . 12Press to end the session. Start: CHNG...
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96 Chapter 7 Off-premise Message Notification P0919436 03 To change the destination from phone or extension to pager 1Press . Follow the voice prompts or the display button options to open the skillset mailbox. 2If you use the CallPilot interface: Press to open the Mailbox Tools Press NOTIF or to open the Off-premise Message Notification menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or Press to open the Off-premise Message Notification menu Go...
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Chapter 7 Off-premise Message Notification 97 Nortel Networks Call Center Set Up and Operation Guide 8Press NEXT or to accept the default pager message represented by . The default pager message sent by CallPilot is the CallPilot extension. This is the sequence of digits that is sent after the pager service is dialed, to notify you of who is paging you or press CHNG or to change the pager message. The combined limit is 30 characters for the pager phone number and the pager message. 9The...
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98 Chapter 7 Off-premise Message Notification P0919436 03 Deleting a destination number If you have more than one destination number for Off-premise Message Notification, you can delete a destination. To delete a destination number 1Press . Follow the voice prompts or the display button options to open the skillset mailbox. 2If you use the CallPilot interface: Press to open the Mailbox Tools Press NOTIF or to open the Off-premise Message Notification menu Go to step 3 If you use the...
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Chapter 7 Off-premise Message Notification 99 Nortel Networks Call Center Set Up and Operation Guide Adding a destination number Use this procedure if you have set up Off-premise Message Notification and you want to add another destination number. You can have up to five destination numbers. To add a destination number 1Press . Follow the voice prompts or the display button options to open the skillset mailbox. 2If you use the CallPilot interface: Press to open the Mailbox Tools Press...
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100 Chapter 7 Off-premise Message Notification P0919436 03 Turning Off-premise Message Notification on or off You can turn Off-premise Message Notification on or off at any time. If you turn Off-premise Message Notification off, you do not affect any of the assigned parameters. To turn Off-premise Message Notification on or off 1Press . Follow the voice prompts or the display button options to open the skillset mailbox. 2If you use the CallPilot interface: Press to open the Mailbox Tools...