Nortel Enterprise Edge Unified Messaging Instructions Manual

							1-800-4 NORTEL
www.nortelnetworks.com
© 1999 Nortel Networks
P0908533 Issue 01
Enterprise Edge Unified Messaging
Quick Reference Guide 
						

							P0908533 Issue 01 Enterprise Edge Unified Messaging Quick Reference Guide
Welcome to Enterprise Edge Unified 
Messaging
About unified messaging
Unified messaging gives you access to voice messages from your personal computer. You 
can manage all your voice and e-mail messages from one graphical interface. You can also 
access your mailbox from your telephone at any time.
With unified messaging you can send and receive messages that include any combination 
of voice and text. Here are some of the many ways you can use unified messaging:
• Listen to voice messages
• Record and send voice messages
• Forward and reply to voice messages
• Add message options such as urgent and private
• Add voice or text file attachments to messages
• Create personal distribution lists
• Change your password
Refer to the online Help available with unified messaging for detailed information not 
covered in this Quick Reference Guide.
This Guide shows examples in Microsoft Outlook. The way your screen looks can vary in 
Microsoft Exchange.
System requirements
To record and play unified messaging voice messages from your computer, your computer 
must have:
• a sound card
• a microphone
• speakers 
						

							4  Logging on
Enterprise Edge Unified Messaging Quick Reference Guide P0908533 Issue 01
Logging on
Use your voicemail password to log on to unified messaging.
Remote log on
You can log on to unified messaging from another computer, such as a laptop computer, if 
the laptop computer has unified messaging installed and configured in the same way as 
your office computer. You can work offline and use a dial-up connection to reach the 
server.To log on from your PC
1. On your desktop, double-click the 
Microsoft Outlook icon.
The Login to unified messaging 
dialog box appears.
2. In the Mailbox box, type your 
mailbox or extension number.
3. In the Password box, type your 
password.
4. Click the OK button.
The Microsoft Outlook window 
appears.
Shortcut log on
1. Right-click the mailbox icon on the 
Windows taskbar and then click 
Open Inbox.
The Login to unified messaging 
dialog box appears.
2. In the Mailbox box, type your 
mailbox or extension number.
3. In the Password box, type your 
password.
4. Click the OK button.
The Microsoft Outlook window 
appears. 
						

							Changing your Enterprise Edge password  5
P0908533 Issue 01 Enterprise Edge Unified Messaging Quick Reference Guide
Changing your Enterprise Edge password
You can change your voicemail password from unified messaging.
To change your voicemail 
password from Microsoft Exchange 
or Microsoft Outlook
1. On the Outlook window, click Tools 
and then click mailbox manager.
The Mailbox Manager dialog box 
appears.
2. Click the Password tab.
3. In the Current Password box, type 
your current password.
4. In the New Password box, type your 
new password.
5. In the Verify Password box, type 
your new password.
6. Click the OK button. 
						

							6  Unified Messaging for Microsoft Exchange and Outlook
Enterprise Edge Unified Messaging Quick Reference Guide P0908533 Issue 01
Unified Messaging for Microsoft Exchange 
and Outlook
When you open Microsoft Exchange or Microsoft Outlook, display your unified messaging 
messages by clicking the Inbox icon under the Voicemail Folders icon. From the Inbox you 
can move, copy and delete messages, and create new messages.
 
Date and 
time 
received
Subject 
shows the 
sender and 
if the 
message is 
voice or 
text.  To open a message, 
double-click the 
message iconNew messages 
appear in bold
C
lick the New Ma
il 
Mes
sage ico
n to crea
te 
a new 
message
A paperclip means that 
the message has an 
attached file An exclamation mark means that 
the message is urgent
Click the Address 
Book icon to access 
the address books
Vo i c e m a i l  
Folders 
contain 
your 
received, 
sent and 
deleted 
voicemail 
messages
After you 
delete a 
message, it 
is moved 
to Deleted 
Items. To 
delete 
messages 
completely, 
empty the 
Deleted 
Items 
folder.  
						

							Reviewing your messages  7
P0908533 Issue 01 Enterprise Edge Unified Messaging Quick Reference Guide
Reviewing your messages
To play unified messaging voice messages from your computer, your computer must have 
a sound card and speakers.
Message notification
When you have a new message the mailbox icon on your Windows taskbar displays an 
exclamation mark. 
After you play your message, the exclamation mark disappears.
 
The unified messaging playerTo play a voice message
1. Double-click the voice message icon 
in the unified messaging Inbox.
The message appears in a separate 
window.
2. Double-click the Voice Message icon 
to play the voice message.
The unified messaging player 
appears.
Fast forwards 
the messagePlays the message Pauses the 
messageStops playing the 
message
Downloads and 
plays the voice 
messageCloses the unified 
messaging player
Rewinds the 
message 
						

							8  Creating messages
Enterprise Edge Unified Messaging Quick Reference Guide P0908533 Issue 01
Creating messages
You can create a message that is any combination of voice or text. Your message can be a 
new message, a reply to a received message or an introduction to a forwarded message. 
Before you send your message, you can add attachments and options.
Create a voice message by opening a unified messaging new mail message and recording 
a message from your microphone. You can send the message or save it to send later.
To record and send a voice message
1. On the Microsoft Exchange or 
Microsoft Outlook toolbar, click the 
New Mail Message icon.
A new message window appears.
2. Click inside the body of the message.
3. Click the Insert menu and then click 
Object.
The Insert Object dialog box appears.
4. In the Object Type list, click Wave 
Sound.
5. Select the Create New option.
6. Click the OK button.
The Sound Object dialog box opens.
7. Record your voice message and click 
the Close button to return to your 
message.
8. Click the To button to open the 
address books and address your 
message.
9. Add the attachments and options you 
require. See Adding attachments to 
messages on page 10 and Setting 
message options on page 13.
10. Click the Send icon to send your 
voice message. 
						

							Creating messages  9
P0908533 Issue 01 Enterprise Edge Unified Messaging Quick Reference Guide
To save a voice message
You can record a voice message and save it as a file to use later.
1. In an unified messaging message, record a message.
2. On the File menu, click Save As.
The Save As dialog box appears.
3. In the File name box type a name for the file and in the Save as type list box 
select .rtf.
4. Select a folder to keep the file in and then click the Save button.
To create and send a text message
1. Open a unified messaging new mail message.
2. Type or paste text into the message and then click the Send button.
To save a text message
1. On the File menu, click Save As.
The Save As dialog box appears.
2. In the File name box type a name for the file and in the Save as type list box 
select .rtf.
3. Select a folder to keep the file in and then click the Save button. 
						

							10  Forwarding and replying to messages
Enterprise Edge Unified Messaging Quick Reference Guide P0908533 Issue 01
Forwarding and replying to messages
You can forward a message and create an introduction to send with it. You can create a 
reply to the sender of a message, or to the sender and all recipients of a message.
To forward or reply to a message
1. Open the message you want to forward or reply to.
2. If you want to forward the message, click the Forward icon and address the message
or
if you want to reply to the sender of the message, click the Reply icon 
or 
if you want to reply to the sender and all the recipients of the message, click the 
Reply to all icon.
3. Click the Send button.
Adding attachments to messages
Before you send a message, you can attach a voice or text file to it. Text files must be .txt 
files. 
To attach a file to a message
1. In an open message, click the Insert 
File icon.
The Insert File dialog box appears.
2. Type the name of the file that you 
want to attach in the File name box 
and click the OK button, or double-
click the file’s icon to attach it.
3. In the Insert as option, select 
Attachment.
4. Click the Send icon.