Nortel Call Pilot Instructions Manual

							Chapter 7  Sending messages    51
CallPilot Reference Guide
For more information about the message delivery refer to “Message delivery options” on page 49.
To assign message delivery options - CallPilot
9Press SEND or £ to send the message now
or
press • to cancel all delivery options.
10Press ® to end the session.
1Record your message using
“To record and send a message using the Open Mailbox feature - 
CallPilot” on page 45
or
“To record and send a message using the Leave Message feature - 
CallPilot” on page 46.
2Press ‡‚ for message options.
This is a voice prompt option and does not appear as a display 
button option.
3Press URG
 or ⁄ for Urgent delivery and go to step 9
or
press PRIV
 or › for Private delivery and go to step 9
or
press OTHR
 for Acknowledged or Timed delivery and go to step 4. 
If ACK
 appears on the third display button, the Timed delivery 
option is not available.
If you are using a one line display phone, press fi for Private 
delivery or press fl for Timed delivery.
4Press ACK
 or fi to send a message with a Private delivery option 
and go to step 9
or
press TIME
 or fl to set up a delivery time for the message.
5Enter the time that you want to send a message using the Timed 
delivery option.
This is a four digit field. Any single-digit hour or minute must be 
preceded by a zero. For example, enter 0800 for eight o’clock.
6Press AM
 or ⁄
or
PM
 or ¤.
Wayne, Pat
OP T S           C C          S E ND
0 new  8 saved
PLAY       REC       ADMIN
Msg options
URG        PRIV       OTHR
Msg options
ACK                         TIME
TIme hhmm:
RETRY
hh:mm
RETRY        AM            PM 
						

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7Press OK or £ to accept the time you entered or press RETRY or 
• to change the time.
8Press CHNG
 or ⁄ to change the date shown to a different date.
Press NXTDAY
 to change the date to the next day (the day after the 
date that is shown).
Press OK
 or £ to accept the date shown, which defaults to today or 
tomorrow, and select the one that corresponds to the next 
occurrence of the specified time.
9Press ‡· to send this message now
or
press ‡‚ to cancel all delivery options.
10Press ® to end the session.
hh:mm am/pm
RETRY                        OK
Tu mm dd
CHNG        NXTDAY     OK 
						

							Chapter 7  Sending messages    53
CallPilot Reference Guide
Sending a message to more than one recipient
Sending a message to a Group List
A Group List is a list of mailbox owners. If you have a group of people that you frequently send 
messages to, you can send the message to a Group List. When you send a message to a Group List, 
each mailbox owner in the Group List receives the same message. If you are a member of the 
group you are addressing, you do not receive a copy of the message.
If you need a Group List, ask your System Administrator to create one for you.  T e l l  t h e  S y s t e m  
Administrator:
 the mailbox owners’ names
 a list of the mailbox numbers
 the Group List name
Your System Administrator can publish a list of the mailboxes in each Group List.
If you know the number of the Group List:
 and you use the Norstar Voice Mail interface, you can enter the Group List number instead of a 
mailbox number at the Mbox: prompt
 and you use the CallPilot interface, you can enter the Group List number
instead of a mailbox number at the To: prompt
If you know the name of the Group List:
 and you use the Norstar Voice Mail interface, enter the name of the Group List in the Company 
Directory at the DI R
 prompt
 and you use the CallPilot interface, enter the name of the Group List in the Company Directory 
at the NAME
 prompt
Forwarding a copy of a message to one or more recipients
You can forward a copy of a message during or after playing the message. When you forward a 
copy of a message to a mailbox, you can record an introduction to the message. If you use the 
Norstar Voice Mail interface, your introduction must be at least three seconds long.
After you record an introduction to the message and enter the mailbox number, your introduction 
and a copy of the message are automatically sent to the mailbox you selected. You can then send 
an additional copy of the introduction and the message to another mailbox, or quit and return to the 
Listen to Messages menu. You can forward copies to as many mailboxes as you want.
For more information on playing your messages, refer to “Playing your messages” on page 36.
Note: You cannot forward Private messages. 
						

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Replying to messages
You can reply to internal and external callers. You can reply to a message from an external caller if 
your company subscribes to CLID.
Use the procedure for replying to messages that applies to the interface you use:
“To reply to an internal caller - Norstar Voice Mail” on page 54
“To reply to an internal caller - CallPilot” on page 55
Replying to an internal caller
To reply to an internal caller - Norstar Voice Mail
If you use and you want to press
Norstar Voice Mail reply to the caller’s 
extension
CALL to transfer to the internal caller’s extension.
leave a message in the 
caller’s mailbox
MSG to record and send a reply to the internal caller’s 
mailbox.
CallPilot reply to the caller’s 
extension
Call Sender · to transfer to the internal caller’s 
extension.
leave a message in the 
caller’s mailbox
Reply ‡⁄ to record and send a reply to the 
internal caller’s mailbox.
1Press ≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Press PLAY
 or¤.|
3After you listen to the message, press REPLY
 or ·.
4Press CALL
 or ¤ to call the caller
or
press MSG
 or ⁄ to record and send a reply.
1 new  0 saved
PLAY       REC       ADMIN
End of message
REPLY     ERASE    NEXT
Reply to msg
MSG        CALL        QUIT 
						

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CallPilot Reference Guide
To reply to an internal caller - CallPilot
1Press ≤·°⁄
Follow the voice prompts or the display button options on your 
telephone to open your mailbox.
2A mailbox summary is announced.
While you are in your message list, you can play any message .
3Press ¤ to play the current message.
4Press · to call the caller
or
press ‡⁄ to record and send a reply. 
						

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Replying to an external caller
You can reply to a message from an external caller if your company subscribes to CLID. Before 
using the Reply option you must play the message.
Use the procedure that applies to the interface you use:
“To reply to an external caller - Norstar Voice Mail” on page 56
“To reply to an external caller - CallPilot” on page 56
To reply to an external caller - Norstar Voice Mail
To reply to an external caller - CallPilot
1Press ≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Press PLAY
 or ¤.
3After you listen to the message, press REPLY
 or ·.
CallPilot dials the external number directly.
1Press 
≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2A mailbox summary is announced.
While you are in the message list you can play any message.
3Press ¤ to play the current message.
4Press · to call the caller.
CallPilot dials the external number directly.
1 new  0 saved
PLAY       REC       ADMIN
End of message
REPLY
     ERASE    NEXT 
						

							Chapter 7  Sending messages    57
CallPilot Reference Guide
Placing a call with Thru-Dial
With Thru-Dial you can call another number while you are logged on to your mailbox, or if you 
call someones extension and reach their voicemail.
When to use Thru-Dial
When you are making a call, you can make a second call without hanging up and dialing a second 
number by using Thru-Dial. This is especially useful if you are at a pay phone.
Use Thru-Dial if you want callers to be able to dial another number to reach your Target Attendant, 
(which you can change to be an out-of-office number) or maybe another contact person if youre 
not available.
When you are making calls from a hotel you can avoid toll charges by using Thru-Dial to call other 
extensions from one call.
Examples of using Thru-Dial
 Pat calls her mailbox from a pay phone and hears an urgent message from Joe. Without 
hanging up, Pat can Thru-Dial Joe’s number and doesnt have to pay for another call.
 Pat is away from the office and needs to leave messages for Jill and Bob in the office. Pat can 
call Jills mailbox, leave a message, then Thru-Dial to Bob and leave a message.
 Pat calls Doris and gets her voicemail. Pat knows that Andy can provide the information she 
needs, so Pat Thru-Dials to Andy from Doris mailbox.
To place a Thru-Dial call
1Open your mailbox:
 If you are calling remotely press •• during your greeting to open your mailbox.
If you are in Europe or Australia press °°. Follow the voice prompts to enter your 
mailbox number and password.
 If you are calling from your Nortel Networks phone press 
≤·°⁄.
Follow the voice prompts or the display buttons to open your mailbox.
2Press ‚, followed immediately by the telephone number you want to call, then press £.
Do not pause for more than two seconds while you are entering the number.
Note: Thru-Dial is available only if you use the CallPilot interface.
If you use the Norstar Voice Mail interface, Thru-Dial is not available.
The System Administrator can restrict the numbers that you can dial, so ask your System 
Administrator if you can use Thru-Dial. 
						

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To search the Company Directory while placing a Thru-Dial call
If you enter a name instead of a number with Thru-Dial, CallPilot places the call as soon as it finds 
a match for the name.
1Open your mailbox:
 If you are calling remotely press •• during your greeting to open your mailbox.
If you are in Europe or Australia press °°.
Follow the voice prompts to enter your mailbox number and password.
 If you are calling from your Nortel Networks phone press 
≤·°⁄.
Follow the voice prompts or the display buttons to open your mailbox.
2Press ‚, followed immediately by ⁄⁄ to search the Company Directory. This is the 
default Company Directory number. The System Administrator can change the Company 
Directory number. If you don’t know the number, press •.
3Enter the last name, then the first, until your call is placed.
For instructions on entering the name, refer to “Searching the Company Directory” on page 
48.
To use Thru-Dial to reach your Target Attendant
Your Target Attendant is the number of the person your callers reach when they press zero.
1Open your mailbox:
 If you are calling remotely press •• during your greeting to open your mailbox.
If you are in Europe or Australia press °°.
Follow the voice prompts to enter your mailbox number and password.
 If you are calling from your Nortel Networks phone press 
≤·°⁄.
Follow the voice prompts or the display buttons to open your mailbox.
2Press ‚, then wait for the call to be answered by your Target Attendant.
For information on setting up a Target Attendant refer to “Assigning a Target Attendant” on 
page 22. 
						

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CallPilot Reference Guide
Chapter 8
Call Forwarding your calls
You can call forward your calls if you do want your calls to go to CallPilot immediately, without 
ringing at your extension. For example, you can set up Call Forwarding if you are not going to be 
in the office and you do not want your ringing phone to disturb your colleagues, or if you do not 
want to take calls while you are working. While Call Forward is on, callers can leave a message for 
you without having to wait for the phone to ring several times.
This chapter explains the following ways you can forward your calls:
Call Forwarding your calls to your mailbox
Setting up Call Forward remotely
Call Forward with Caller ID
Call Forwarding your calls to your mailbox
To forward incoming calls to your mailbox, press ≤·°›.
To cancel Call Forward, do one of the following:
press ≤·°› again
press ∞
press ≤£›
press CANCEL 
						

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Setting up Call Forward remotely
When you are away from the office you can forward your calls to your mailbox by using the  
dialpad of any tone dial telephone.
To set up Call Forward remotely
1Call the Automated Attendant or your business telephone from any tone dial telephone.
2While the greeting plays press ••
If you are in Europe or Australia press °°.
3Follow the voice prompts to open your mailbox.
4Press °¤.
5Press ‹ to open the Call Forward menu.
6Press ⁄ to turn Call Forward on or off.
 If Call Forward is on, the voice prompt says
“Calls will be answered immediately.”
All calls to your telephone are now answered by CallPilot.
 If Call Forward is off, the voice prompt says
“Calls will ring at your set.”
7Press ⁄ to turn Call Display on or off.
 If Call Display is on, the voice prompt says
“Caller information will be displayed at your set.”
 If Call Display is off, the voice prompt says
“Caller information will not be displayed.”
8Replace the handset to end the session.
Note: You can set up Call Forward remotely only if you use the Norstar Voice Mail 
interface. You cannot set up Call Forward remotely if you use the CallPilot interface.