Nortel Call Pilot Instructions Manual

							Chapter 6  Accessing your messages    41
CallPilot Reference Guide
Screening your calls
With Call Screening you can determine who is calling before you accept the call. Call Screening 
applies only to external calls transferred from the Automated Attendant or from Custom Call 
Routing (CCR). See your System Administrator for information on CCR.
You can use Call Screening if:
 Caller ID (CLID) is not available
 Caller ID is not a reliable indication of the caller identity
 your telephone does not have display capabilities
If Call Screening is enabled, CallPilot asks the caller to record their name after the tone. (If the 
caller presses • when they are asked to record their name, the call goes back to the Automated 
Attendant.) The caller hears a hold tone while they wait. If you do not answer, the call transfers to 
your mailbox.
Since some callers do not like to record their name and wait for service, use this feature with 
discretion.
To use Call Screening
1You receive an external call that is transferred from the Automated Attendant or from Custom 
Call Routing (CCR).
2CallPilot announces the caller’s name to you.
If the caller does not record their name, the voice prompt says, “Unknown caller.”
3You can answer the call or let the caller leave a message in your mailbox:
 press ANS
 or ⁄ to answer the call
 press QUIT
 or • to transfer the call to your mailbox. 
						

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Interrupting a caller
With the Interrupt feature (≤·°‡) you can intercept a caller who is listening to your 
mailbox greeting or leaving a message. You can program the Interrupt feature to a memory button 
with an indicator on your Nortel Networks telephone. For more information about programming a 
feature to a memory button, refer to “Programming a memory button with a feature code” on page 
24.
When you interrupt a caller who is leaving a message in your mailbox, any part of the message that 
was recorded remains in your mailbox. Remember to delete this message for your mailbox.
To interrupt a caller
1While a caller is listening to your mailbox 
greeting or leaving a message, the indicator (º 
or Ω) flashes on your telephone.
2Press the Interrupt button or press 
≤·°‡ to speak with the caller.
Note: The indicator flashes quickly if the caller is listening to your greeting.
The indicator flashes slowly if the caller is leaving a message.
Interrupt
 indicator 
						

							43
CallPilot Reference Guide
Chapter 7
Sending messages
This chapter describes how to send messages and explains:
Recording and sending messages
Searching the Company Directory
Assigning message delivery options
Sending a message to more than one recipient
Replying to messages
Placing a call with Thru-Dial
Recording and sending messages
The messages you record must be longer than three seconds. The system times out after five 
seconds of silence.
You can record and send messages using:
 the Open Mailbox feature ≤·°⁄
 the Leave Message feature ≤·°‚
When you use the Open Mailbox feature, you open your personal mailbox and enter your 
password. Then you record your message and enter the mailbox number of the message recipient.
When you use the Leave Message feature, you enter the extension of the message recipient 
immediately. Then you record your message. You do not enter your password or open a mailbox.
When you record and send messages you can:
 search the Company Directory
refer to “Searching the Company Directory” on page 48
 assign message delivery options
refer to “Message delivery options” on page 49
 send a message to more than one recipient
refer to “Sending a message to more than one recipient” on page 53
Use the procedures that apply to your interface:
“To record and send a message using the Open Mailbox feature - Norstar Voice Mail” on page 
44
“To record and send a message using the Open Mailbox feature - CallPilot” on page 45
“To record and send a message using the Leave Message feature - Norstar Voice Mail” on page 
46
“To record and send a message using the Leave Message feature - CallPilot” on page 46 
						

							44    Chapter 7  Sending messages
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To record and send a message using the Open Mailbox feature - 
Norstar Voice Mail
1Press ≤·°⁄.
Follow the voice prompts or the display button options on your 
telephone to open your mailbox.
2Press
 REC or ‹ and record your message at the tone.
3Record your message.
Press PAUSE
 or ¤ to pause your message.
When you wish to resume recording, press CONT
 or ¤ to continue 
recording your message.
Press OK
 or £ to end your recording
or
press RETRY
 to erase and re-record your message.
4Press OK
 or £ to accept your message
or
press PLAY
 or ⁄ to listen to your message
or
press RETRY
 or ¤ to erase and re-record your message.
5Enter the mailbox number or the Group List number
or
press DI R
 or £ to search the Company Directory.
6Press SEND
 or £ to send the message now with the Normal 
delivery option
or
press CC
 or › to send this message to more than one mailbox 
owner, with one set of delivery options applied to all recipients.
The display shows the name of the mailbox owner or Group, in this 
example, mailbox owner Pat Smith.
7If you want to assign delivery options, see “To assign message 
delivery options - Norstar Voice Mail ” on page 50
or
press ® to end the session.
0 new 0 saved
PLAY     REC
        ADMIN
Record message
RETRY      PAUSE       OK
Accept rec?
RETRY      PAUSE       OK
Mbox:
DIR                        QUIT
Smith, Pat
OPTS         CC         SEND 
						

							Chapter 7  Sending messages    45
CallPilot Reference Guide
To record and send a message using the Open Mailbox feature - 
CallPilot
1Press ≤·°⁄.
Follow the voice prompts or display options to open your mailbox.
2Press COMP
 or ‡fi to enter the Compose Message option.
3Enter the mailbox number or Group List address
and press £
or
press NAME
 or ⁄⁄ to search the Company Directory and go to 
step 5.
(The default to search the Company Directory is ⁄⁄. The 
System Administrator can change this number.)
4Press OK
 or £ to accept the address
or
press RETRY
 to enter a new mailbox address and go to
step 3.
5Press DONE
 or £ when you are finished entering addresses.
6Press REC
 or fi and record your message at the tone.
7Press OK
 or £ to end your recording
or
press REREC
 to erase and re-record your message.
8Press PLAY
 or ¤to listen to your message
or
press SEND
 or ‡· to send the message now with the Normal 
delivery option
or
press DEL
 or ‡fl and press fi to erase and re-record the 
message.
9If you want to assign delivery options see “To assign message 
delivery options - CallPilot” on page 51
or
press ® to end the session.
To:
NAME       SPEC       D O N E
To: XXXX
RETRY                        OK
To:
NAME       SPEC       D O N E
EMPTY
                                  REC
Recording....
REREC                         OK
Rec stopped
PLAY       DEL         SEND 
						

							46    Chapter 7  Sending messages
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To record and send a message using the Leave Message feature - 
Norstar Voice Mail
To record and send a message using the Leave Message feature - 
CallPilot
1Press ≤·°‚.
2Enter the mailbox number or Group List number. If you do not 
know the mailbox number, press DI R
 or £ to use the Company 
Directory.
3When you hear the tone, record your message.
You can press  PAUSE
 or ¤ to stop your recording and
press CONT
 or ¤ to continue recording your message
or
press RETRY
 to erase and re-record your message.
4Press OK
 or £ to end your recording.
5Press SEND
 or £ or replace the handset to send the message using 
the Normal delivery option
or
press PLAY
 or ⁄ to listen to your message
or
press RETRY
 or ¤ to erase and re-record your message
or
press ‹ to change the delivery options.
1Press ≤·°‚.
2Enter the mailbox address or Group List address.
Press NAME
 or ⁄⁄ to use the Company Directory.
3Press OK
 or £ to accept the address.
Press RETRY
 to enter a new mailbox address.
4Record your message at the tone.
5Press OK
 or £ to end your recording
or
press REREC
 to erase and re-record your message.
Mbox
DIR                         QUIT
Record message:
RETRY      PAUSE       OK
Record message:
RETRY      PAUSE       OK
Message options:
RETRY     PLAY      SEND
To:
NAME                      DONE
To: XXXX
RETRY                        OK

Recording....
REREC                        OK 
						

							Chapter 7  Sending messages    47
CallPilot Reference Guide
6Press PLAY or ¤ to listen to your message
or
press SEND
 or ‡· to send the message now with the Normal 
delivery option
or
press DEL
 or ‡fl to erase and re-record your message.
Rec stopped
P L AY         D EL          S E ND 
						

							48    Chapter 7  Sending messages
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Searching the Company Directory
If you know the name but not the mailbox number of someone you want to send a message to, you 
can search the Company Directory. You can find any initialized mailbox by searching the 
Company Directory. By default, you can press ⁄⁄ to search the Company Directory, but the 
System Administrator can change the dialpad buttons.
If the Company Directory is not enabled:
the DI R
 display option for Norstar Voice Mail does not appear on the display
the NAME
 display option for CallPilot does not appear on the display
 you do not hear a the voice prompt that announces the dialpad buttons to press for the 
Company Directory
To search the Company Directory
1Press ≤·°‚.
2If you use the CallPilot interface:
Press NAME
 or ⁄⁄ to search the Company Directory
 Go to step 3
If you use the Norstar Voice Mail interface:
Press DI R
 or £ to search the Company Directory
 Go to step 3
3Use the dialpad buttons associated with the first three or four letters 
of the mailbox owner’s name to locate and select the person’s 
mailbox.
Enter the last name, first name or both names depending on how 
your system is set up.
This display shows an example of a prompt for a mailbox owner’s 
last name. For example, to enter the letters “Wayn” enter 
·¤·fl.
4In this example, the name of the mailbox owner, Paul Wayne 
appears on the display and is announced. To accept the mailbox 
owner, press OK
 or £
or
if you do not want the person who is shown, press NEXT
 or ⁄ to 
see the next matching name.
5The greeting of the mailbox owner plays. If the mailbox owner you 
select does not have a Personal greeting recorded and selected, you 
hear their Company Directory recording.
Last name:
                                   OK
Wayne, Paul
RETRY       NEXT        OK
Wayne, Paul 
						

							Chapter 7  Sending messages    49
CallPilot Reference Guide
Assigning message delivery options
Use the procedure for the interface you use:
“To assign message delivery options - Norstar Voice Mail” on page 50
“To assign message delivery options - CallPilot” on page 51
Message delivery options
The Certified/Acknowledge and Timed delivery options are available only if you call from a 
telephone that has a mailbox associated with it. Messages sent with the Timed delivery option are 
delivered at the time that you specify.
If you use the Timed delivery option, you first enter the time, including a.m. or p.m. You are then 
prompted to accept or change the date, which defaults to today or tomorrow, and you can accept 
the date that corresponds to the next occurrence of the specified time. Dates are shown by month 
and day, and the year is inferred. If the month and day are earlier than the current date, the next 
year is assumed. When the specified time and date occurs, the message is sent. You cannot cancel 
the message prior to delivery.
Option  Display 
buttonNorstar 
Voice 
Mail 
dialpad 
buttonCallPilot
dialpad 
buttonDescription
Normal
SEND£® ‡·Sends a message with a Normal delivery option.
Certified/
Acknowledge
CERT
or
ACK
⁄fi
Sends you notification that your message has been 
received and played.
Urgent
URGENT
or
URG
¤⁄
Plays messages marked Urgent before other messages 
in the mailbox. Urgent messages are preceded by the 
voice prompt, “
This message is urgent”.
Other
OTHR
Accesses the Private and Timed delivery options. If PRIV or ACK appears instead of OTHR, the Timed 
delivery option is not available.
Private
PRIV‹›Private messages cannot be forwarded to another 
mailbox.
Timed
TIME
or
TIMED
›fl
Lets you assign a delivery time to the message. 
						

							50    Chapter 7  Sending messages
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To assign message delivery options - Norstar Voice Mail
1Record your message using
“To record and send a message using the Open Mailbox feature - 
Norstar Voice Mail” on page 44
or
“To record and send a message using the Leave Message feature - 
Norstar Voice Mail” on page 46.
2Press OPTS
 for delivery options.
3Press CERT
 for Certified delivery and go to step 9
or
press URGENT
 for Urgent delivery and go to step 9
or
press OTHR
 for Timed or Private delivery and go to step 4. If PRIV 
appears on the third display button, the Timed delivery option is 
not available.
If you are using a one line display phone, press ‹ for Private 
delivery or press › for Timed delivery.
4Press PRIV
 or ‹ to send a message with a Private delivery option 
and go to step 9
or
press TIME
 or › to set up a delivery time for the message.
5Enter the time that you want to send a message using the Timed 
delivery option.
This is a four digit field. Any single-digit hour or minute must be 
preceded by a zero. For example, enter 0800 for eight o’clock.
6Press AM
 or ⁄
or
PM
 or ¤.
7Press OK
 or £ to accept the time you entered or press RETRY or 
• to change the time.
8Press CHNG
 or ⁄ to change the date shown to a different date.
Press NXTDAY
 to change the date to the next day (the day after the 
date that is shown).
Press OK
 or £ to accept the date shown, which defaults to today or 
tomorrow, and select the one that corresponds to the next 
occurrence of the specified time.
wayne, Pat
OPTS         CC          S E ND
Delivery options
CERT     URGENT    OTHR
Delivery options
P RI V                        T IM E
Time hhmm:
RETRY
hh:mm
RETRY        AM            PM
hh:mm am/pm
RETRY                        OK
Tu mm dd
CHNG      NXTDAY       OK