Nortel Call Pilot 150 Instructions Manual
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Chapter 7 Off-premise Message Notification 81 CallPilot 150 Basic Call Center Telephone Administration Guide 6Press CHNG or ⁄ to change the start time or press NEXT or £ to accept the start time. 7Press CHNG or ⁄ to change the stop time or press NEXT or £ to accept the stop time. 8Press CHNG or ⁄ to change the message type to urgent. Press OK or £ to accept the new default message. You can choose to be notified of all new messages or urgent messages only. Change the message type to urgent to be notified only when the skillset mailbox receives an urgent message. 9Press ® to end the session. Start: CHNG NEXT Stop: CHNG NEXT Msg type: new CHNG OK Msg notify ADMIN SELECT
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To change the destination from telephone to another destination
1Press ≤·°⁄.
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press °fi to open the Mailbox Tools
Press NOTIF
or ¤ to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or °
Press fl to open the Off-premise Message Notification
menu
Go to step 3
3Press ADMIN
or ⁄ to set up Off-premise Message Notification.
4Press CHNG
or ⁄ to change the destination.
5Press PHONE
or ⁄ to choose another telephone number
destination
or
press EXT
or ¤ to choose an extension destination
or
press PAGER
or ‹ to choose a pager number destination.
6Enter the destination number and press OK
or £.
The destination telephone number cannot be longer than 30 digits.
7Press OK
or £ to accept the destination number
or
press RETRY
or • to re-enter the destination number.
8Press NEXT
or £ to continue
or
press CHNG
or ⁄ to change the destination, and repeat steps 6
through 8.
Msg notify
ADMIN
SELECT
Notify: phone
CHNG NEXT
Destination:
PHONE EXT PAGER
RETRY OK
Accept:
RETRY OK
Notify:
CHNG NEXT
Chapter 7 Off-premise Message Notification 83 CallPilot 150 Basic Call Center Telephone Administration Guide 9Press YES or ⁄ if you want to set up another destination number or press NO or £ if you do not want to set up another destination number. 10Press CHNG or ⁄ to change the start time or press NEXT or £ to accept the start time. 11Press CHNG or ⁄ to change the stop time or press NEXT or £ to accept the stop time. 12If you want to change message notification, press CHNG or ⁄ if you want to be notified only when the skillset mailbox receives an urgent message. Press OK or £. 13Press ® to end the session. More dest? YES NO Start: CHNG NEXT Stop: CHNG NEXT Msg type:new CHNG OK Msg notify ADMIN SELECT
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To change the destination from pager to telephone or extension
1Press ≤·°⁄.
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press °fi to open the Mailbox Tools
Press NOTIF
or ¤ to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or °
Press fl to open the Off-premise Message Notification
menu
Go to step 3
3Press ADMIN
or ⁄ to change Off-premise Message Notification.
The displays shows the first destination type and destination
number.
4Press CHNG
or ⁄ to change the destination type and the
destination number.
5Choose the type of destination number:
press PHONE
or ⁄ to choose a telephone number destination
or
press EXT
or ¤ to choose an extension destination.
6Enter the destination number you want to set up Off-Premise
Message Notification for.
represents the destination number.
Press OK
or £ to accept the destination number
or
press RETRY
or • to re-enter the number.
7Press NEXT
or £ to continue.
8Press YES
or ⁄ if you want to set up another destination, and
repeat steps 6 through 8
or
press NO
or £ if you do not want to set up another destination.
Msg notify
ADMIN
SELECT
Modify:pager
CHNG
NEXT
Destination:
PHONE EXT PAGER
:
RETRY OK
Notify:
CHNG NEXT
More dest?
YES NO
Chapter 7 Off-premise Message Notification 85 CallPilot 150 Basic Call Center Telephone Administration Guide 9Press CHNG or ⁄ to change the start time or press NEXT or £ to accept the start time. 10Press CHNG or ⁄ to change the stop time or press NEXT or £ to accept the stop time. 11If you want to change message notification, press CHNG or ⁄ if you want to be notified only when the skillset mailbox receives an urgent message. Press OK or £. 12Press ® to end the session. Start: CHNG NEXT Stop: CHNG NEXT Msg type:new CHNG OK Msg notify ADMIN SELECT
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To change the destination from telephone or extension to pager
1Press ≤·°⁄.
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press °fi to open the Mailbox Tools
Press NOTIF
or ¤ to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or °
Press fl to open the Off-premise Message Notification
menu
Go to step 3
3Press ADMIN
or ⁄ to change Off-premise Message Notification.
The displays show a review of the first destination type and
destination number.
4Press CHNG
or ⁄ to change the destination type and the
destination number.
represents the type of destination (phone or extension).
5Press PAGER
or ‹ to choose a pager number destination.
6Enter the pager number and press OK
or £ to continue.
7Press OK
or £ to accept the destination pager number represented
by
or
press ADD
or ¤ to add special characters and use your dialpad or
follow the voice prompts to add characters.
After you add special characters, press OK
or £.
Msg notify
ADMIN
SELECT
Notify:
CHNG
NEXT
Destination
PHONE EXT PAGER
Pager:
RETRY OK
ADD OK
Chapter 7 Off-premise Message Notification 87 CallPilot 150 Basic Call Center Telephone Administration Guide 8Press NEXT or £ to accept the default pager message represented by . The default pager message sent by CallPilot is the CallPilot extension. This is the sequence of digits that is sent after the pager service is dialed, to notify you of who is paging you or press CHNG or ⁄ to change the pager message. The combined limit is 30 characters for the pager telephone number and the pager message. 9The display shows notification is set up to a pager. Press NEXT or £ to continue. 10Press YES if you want to set up another destination number or press NO if you do not want to set up another destination number. 11Press OK or £ if you want to be notified when the skillset mailbox receives a new message or press CHNG or ⁄ if you want to be notified only when the skillset mailbox receives an urgent message. 12Press ® to end the session. Show: CHNG NEXT Notify: pager CHNG NEXT More dest? YES NO Msg type: new CHNG OK Msg notify ADMIN SELECT
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Deleting a destination number
If you have more than one destination number for Off-premise Message Notification, you can
delete a destination.
To delete a destination number
1Press ≤·°⁄.
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press °fi to open the Mailbox Tools
Press NOTIF
or ¤ to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or °
Press fl to open the Off-premise Message Notification
menu
Go to step 3
3Press ADMIN
or ⁄ to set up Off-premise Message Notification.
4Press OTHR
if you want to delete the first destination
or
press NEXT
or £ to view the other destinations until you find the
destination that you want to delete. When you find the destination
that you want to delete, press OTHR
.
5Press DEL
to delete the first destination number.
6The first destination number is deleted. The Notify 2 destination
changes to become the Notify 1 destination number.
To delete more destination numbers, press OTHR
and repeat steps 4
and 5.
7Press ® to end the session.
Msg notify
ADMIN SELECT
Notify1:
CHNG OTHR NEXT
Notify 1:
DEL
INS QUIT
Notify1:
CHNG OTHR NEXT
Msg notify
ADMIN SELECT
Chapter 7 Off-premise Message Notification 89 CallPilot 150 Basic Call Center Telephone Administration Guide Adding a destination number Use this procedure if you have set up Off-premise Message Notification and you want to add another destination number. You can have up to five destination numbers. To add a destination number 1Press ≤·°⁄. Follow the voice prompts or the display button options to open the skillset mailbox. 2If you use the CallPilot interface: Press °fi to open the Mailbox Tools Press NOTIF or ¤ to open the Off-premise Message Notification menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or ° Press fl to open the Off-premise Message Notification menu Go to step 3 3Press ADMIN or ⁄ to set up Off-premise Message Notification. 4Press NEXT or £ to continue. 5Press YES or ⁄ to set up another destination number. 6Press SETUP or ⁄ to set up another destination number and follow the steps in “To set up Off-premise Message Notification to a telephone number” on page 71 or “To set up Off-premise Message Notification to an extension” on page 73 or “To set up Off-premise Message Notification to a pager” on page 75. Msg notify ADMIN SELECT Notify: CHNG NEXT More dest? YES NO Notify2: none SETUP NEXT
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Turning Off-premise Message Notification on or off
You can turn Off-premise Message Notification on or off at any time. If you turn Off-premise
Message Notification off, you do not affect any of the assigned parameters.
To turn Off-premise Message Notification on or off
1Press ≤·°⁄.
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press °fi to open the Mailbox Tools
Press NOTIF
or ¤ to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or °
Press fl to open the Off-premise Message Notification
menu
Go to step 3
3Press SELECT
or ¤ to set up Off-premise Message Notification.
4Press CHNG
or ⁄ to turn Off-premise Message Notification off if
it is on (as shown).
5Press OK
or •
or
press TIME
to review the start and stop time parameters.
6Press ® to end the session.
Msg notify
ADMIN SELECT
Notify on
CHNG
TIME OK
Notify off
CHNG TIME OK
Mailbox admin
GREET PSWD QUIT