Nortel Call Pilot 150 Instructions Manual
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Chapter 7 Off-premise Message Notification 71 CallPilot 150 Basic Call Center Telephone Administration Guide To set up Off-premise Message Notification to a telephone number 1Press ≤·°⁄. Follow the voice prompts or the display button options to open the skillset mailbox. 2If you use the CallPilot interface: Press °fi to open the Mailbox Tools Press NOTIF or ¤ to open the Off-premise Message Notification menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or ° Press fl to open the Off-premise Message Notification menu Go to step 3 3Press ADMIN or ⁄ to set up Off-premise Message Notification. 4Press PHONE or ⁄ to choose a telephone number destination. 5Enter the destination telephone number and press OK or £. The destination telephone number is a maximum of 30 digits. 6Press OK or £ to accept the destination telephone number represented by or press ADD or ¤ to add special characters and use your dialpad or follow the voice prompts to add characters. After you add special characters, press OK or £ to accept the destination number. 7Enter the start time for Off-premise Message Notification. This is a four-digit field. Any single-digit hour and minute must be preceded by a zero. 8Press AM or ⁄ or PM or ¤. Msg notify ADMIN SELECT Destination: PHONE EXT PAGER Ph: RETRY OK ADD OK Start hhmm: RETRY OK RETRY AM PM
72 Chapter 7 Off-premise Message Notification P0945709 03 9Press OK or £ to accept the start time. 10Enter the time when Off-premise Message Notification is to stop. This is a four digit field. Any single-digit hour and minute must be preceded by a zero. 11Press AM or ⁄ or PM or ¤. 12Press OK or £ to accept the stop time. 13Press YES or ⁄ if you want to set up another destination number or press NO or £ if you do not want to set up another destination number. 14Press NEXT or £ to accept the start time that you entered or press CHNG or ⁄ to change the start time. 15Press NEXT or £ to accept the stop time that you entered or press CHNG or ⁄ to change the stop time. 16Press OK or £ if you want to be notified when the skillset mailbox receives a new message or press CHNG or ⁄ if you want to be notified only when the skillset mailbox receives an urgent message. 17Press ® to end the session. RETRY OK Stop hhmm: RETRY OK RETRY AM PM RETRY OK More dest? YES NO Start: CHNG NEXT Stop: CHNG NEXT Msg type: new CHNG OK Msg notify ADMIN SELECT
Chapter 7 Off-premise Message Notification 73
CallPilot 150 Basic Call Center Telephone Administration Guide
To set up Off-premise Message Notification to an extension
1Press ≤·°⁄.
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press °fi to open the Mailbox Tools
Press NOTIF
or ¤ to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or °
Press fl to open the Off-premise Message Notification
menu
Go to step 3
3Press ADMIN
or ⁄ to set up Off-premise Message Notification.
4Press EXT
or ¤ to choose an extension as the destination.
5Enter the destination number and press OK
or £.
6Press OK
or £ to accept the destination extension.
The
represents the extension.
7Enter the start time for Off-premise Message Notification. This is a
four-digit field. Any single-digit hour and minute must be preceded
by zero.
8Press AM
or ⁄
or
PM
or ¤.
9Press OK
or £ to accept the start time.
10Enter the time when Off-premise Message Notification is to stop.
This is a four digit field. Any single-digit hour and minute must be
preceded by a zero.
Msg notify
ADMIN
SELECT
Destination:
PHONE EXT PAGER
Ext:
RETRY OK
Accept:
RETRY OK
Start hhmm:
RETRY OK
RETRY AM PM
RETRY OK
Stop hhmm:
RETRY OK
74 Chapter 7 Off-premise Message Notification P0945709 03 11Press AM or ⁄ or PM or ¤. 12Press OK or £ to accept the stop time. 13Press YES or ⁄ if you want to set up another destination number or press NO or £ if you do not want to set up another destination number. 14Press NEXT or £ to accept the start time that you entered or press CHNG or ⁄ to change the start time. 15Press NEXT or £ to accept the stop time that you entered or press CHNG or ⁄ to change the stop time. 16Press OK or £ if you want to be notified when the skillset mailbox receives a new message or press CHNG or ⁄ if you want to be notified only when the skillset mailbox receives an urgent message. 17Press ® to end the session. RETRY AM PM RETRY OK More dest? YES NO Start: CHNG NEXT Stop: CHNG NEXT Msg type: new CHNG OK Msg notify ADMIN SELECT
Chapter 7 Off-premise Message Notification 75 CallPilot 150 Basic Call Center Telephone Administration Guide About setting up Off-premise Message Notification to a pager number Example of a destination pager number If you are assigning a pager destination number from behind a PBX, remember to insert a · (depending on your system) before the £ to access an outside line. There is a combined limit of 30 characters for the pager telephone number and the pager message. For example, to reach your pager, enter: £›¤fififi⁄¤‹›£‹ where: £ specifies the next digits are special characters › recognizes dial tone ¤ specifies that the next digits are the numbers to be dialed fififi⁄¤‹› is the pager telephone number dialed ‹ inserts a timed pause Depending on the company supplying your paging service, the programming sequence can vary. For more information about setting the destination telephone number parameters for your pager, contact your pager company. To set up Off-premise Message Notification to a pager 1Press ≤·°⁄. Follow the voice prompts or the display button options to open the skillset mailbox. 2If you use the CallPilot interface: Press °fi to open the Mailbox Tools Press NOTIF or ¤ to open the Off-premise Message Notification menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or ° Press fl to open the Off-premise Message Notification menu Go to step 3
76 Chapter 7 Off-premise Message Notification P0945709 03 3Press ADMIN or ⁄ to set up Off-premise Message Notification. 4Press PAGER or ‹ to select a pager number destination. 5Enter the destination pager number and press OK or £. 6Press OK or £ to accept the destination pager number represented by or press ADD or ¤ to add special characters and use your dialpad or follow the voice prompts to add characters. After you add special characters, press OK or £. 7Press NEXT or £ to accept the default pager message represented by . The default pager message sent by CallPilot is the CallPilot extension. This is the sequence of digits that is sent after the pager service is dialed, to notify you of who is paging you or press CHNG or ⁄ to change the pager message. The combined limit is 30 characters for the pager telephone number and the pager message. 8Press YES or ⁄ if you want to set up another destination number or press NO or £ if you do not want to set up another destination number. 9Press OK or £ to be notified when the skillset mailbox receives a new message or press CHNG or ⁄ to change the message type to be notified only when the skillset mailbox receives an urgent message. 10Press ® to end the session. Msg notify ADMIN SELECT Destination: PHONE EXT PAGER Pager: RETRY OK ADD OK Show: CHNG NEXT More dest? YES NO Msg type: new CHNG OK Msg notify ADMIN SELECT
Chapter 7 Off-premise Message Notification 77
CallPilot 150 Basic Call Center Telephone Administration Guide
To set up Off-premise Message Notification to more than one
destination
You can receive notification of a message at a maximum of five different destination numbers. The
following steps show you how to enter a telephone number destination and then add a pager
destination for the first time.
1Press
≤·°⁄.
Follow the voice prompts or the display button options to open the
skillset mailbox.
2If you use the CallPilot interface:
Press °fi to open the Mailbox Tools
Press NOTIF
or ¤ to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN
or °
Press fl to open the Off-premise Message Notification
menu
Go to step 3
3Press ADMIN
or ⁄ to set up Off-premise Message Notification.
4Press PHONE
or ⁄ to choose a destination telephone number.
5Enter the destination telephone number and press OK
or £. The
destination telephone number cannot be longer than 30 digits.
6Press OK
or £ to accept the destination telephone number,
represented by
or
press ADD
or ¤ to add special characters and use your dialpad or
follow the voice prompts to add characters.
7Enter the start time for Off-premise Message Notification. This is a
four-digit field. Any single-digit hour and minute must be preceded
by a zero.
8Press AM
or ⁄
or
PM
or ¤.
Msg notify
ADMIN SELECT
Destination:
PHONE
EXT PAGER
Ph:
RETRY OK
ADD OK
Start: hhmm:
RETRY OK
RETRY AM PM
78 Chapter 7 Off-premise Message Notification
P0945709 03
9Press OK or £ to accept the start time.
10Enter the time when Off-premise Message Notification is to stop.
This is a four digit field. Any single digit hour and minute must be
preceded by a zero.
11Press AM
or ⁄
or
PM
or ¤.
12Press OK
or £ to accept the stop time.
13Press YES
or ⁄ to set up another destination number.
14Press SETUP
to set up another destination number.
15Press PAGER
or ‹ to select a pager number destination.
16Enter the destination pager number and press OK
or £.
17Press OK
or £ to accept the destination pager number represented
by
or
press ADD
or ¤ to add special characters and use your dialpad or
follow the voice prompts to add characters.
After you add special characters, press OK
or £.
18Press NEXT
or £ to accept the default pager message represented
by . The default pager message sent by CallPilot is the
CallPilot extension. This is the sequence of digits that is sent after
the pager service is dialed, to notify you of who is paging you
or
press CHNG
or ⁄ to change the pager message.
The combined limit is 30 characters for the pager telephone
number and the pager message.
19The display shows that the second destination is a pager.
Press NEXT
or £ to continue.
20Press NEXT
or £ to continue
or
press SETUP
to add another destination.
RETRY OK
Stop hhmm:
RETRY OK
RETRY AM PM
RETRY OK
More dest?
YES
NO
Notify2: none
SETUP NEXT
Destination:
PHONE EXT PAGER
Pager:
RETRY OK
ADD OK
Show
CHNG NEXT
Notify2: pager
CHNG OTHR NEXT
Notify 3: none
S ET U P N E X T
Chapter 7 Off-premise Message Notification 79 CallPilot 150 Basic Call Center Telephone Administration Guide 21Press NEXT or £ to accept the start time that you entered or press CHNG or ⁄ to change the start time. 22Press NEXT or £ to accept the stop time that you entered or press CHNG or ⁄ to change the stop time. 23Press OK or £ to be notified when the skillset mailbox receives a new message or press CHNG or ⁄ to be notified only when the skillset mailbox receives an urgent message. 24Press ® to end the session. Start: CHNG NEXT Stop: CHNG NEXT Msg type: new CHNG OK Msg notify ADMIN SELECT
80 Chapter 7 Off-premise Message Notification P0945709 03 Changing Off-premise Message Notification You can change the parameters and destinations for Off-Premise Message Notification. Refer to “Off-premise Message Notification parameters” on page 70 for more information about parameters. If you want to change the time or message type parameters, use the procedure “To change the time range or type of message parameters” on page 80 If you want to change the destination type refer to the procedure for the destination type. To change the time range or type of message parameters To change the destination type refer to from a telephone to an extension, pager or another telephone numberpage 82 from a pager to an extension or telephonepage 84 from a telephone or extension to a pagerpage 86 1Press ≤·°⁄. Follow the voice prompts or the display button options on your telephone to open the skillset mailbox. 2If you use the CallPilot interface: Press °fi to open the Mailbox Tools Press NOTIF or ¤ to open the Off-premise Message Notification menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or ° Press fl to open the Off-premise Message Notification menu Go to step 3 3Press ADMIN or ⁄ to set up Off-premise Message Notification. 4Press NEXT . If you want to change the destination type refer to “To change the destination type” on page 80 for the appropriate procedure. 5Press NO or £ to continue. Msg notify ADMIN SELECT Notify: CHNG NEXT More dest? YES NO