Nortel Call Pilot 150 Instructions Manual

Chapter 6  Setting up skillset mailboxes    61
CallPilot 150 Basic Call Center Telephone Administration Guide
Notes:
1Because the skillset mailbox has limited message storage space, delete any messages you no 
longer need. After a certain time period, your saved messages are erased automatically. Ask 
your System Administrator about this.
2You can retrieve a deleted message only if you have not quit the session in which you deleted 
it. For information about retrieving deleted messages refer to...

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3Applies only if the Reply feature is enabled.
4You can reply to an outside caller by dialing them back if your company subscribes to Caller 
ID (CLID) service. For further information about replying to an outside caller refer to “Using 
the Reply feature to reply to an external caller” on page 66.
To play skillset mailbox messages - CallPilot
Use this procedure if you use the CallPilot interface.
The table “Playing skillset mailbox messages -...

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CallPilot 150 Basic Call Center Telephone Administration Guide
Retrieving erased messages
After you play your messages and end your skillset mailbox session, any messages that you do not 
erase are saved. Since message storage space is limited, we recommend that you erase messages 
that are no longer needed.
You can retrieve an erased message if you are still in the skillset mailbox session. An erased 
message remains in the skillset mailbox until you end...

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Replying to messages
You can reply to internal and external callers. You can reply to an external caller if your company 
subscribes to CLID.
The messages you record must be longer than three seconds. The system times out after five 
seconds of silence.
Use the procedure for replying to messages that applies to the interface you use:
“To reply to an internal caller - Norstar Voice Mail” on page 64
“To reply to an internal caller - CallPilot” on...

Chapter 6  Setting up skillset mailboxes    65
CallPilot 150 Basic Call Center Telephone Administration Guide
To reply to an internal caller - CallPilot
1Press ≤·°⁄.
Follow the voice prompts or the display button options on your 
telephone to open the skillset mailbox.
2A mailbox summary is announced.
While you are in your message list, you can play any message.
3Press ¤ to play the current message.
4Press · to call the caller
or
press ‡⁄ to record and send a reply. 

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Using the Reply feature to reply to an external caller
You can reply to an external caller using the Reply feature if your company subscribes to a Caller 
ID service and the skillset mailbox has an outdial method assigned to it. For how to assign an 
outdial method to a skillset mailbox refer to “Assigning an outdial method to a skillset mailbox” on 
page 69. Before you use the Reply feature you must play the message.
To reply to an external...

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CallPilot 150 Basic Call Center Telephone Administration Guide
Chapter 7
Off-premise Message Notification
About Off-premise Message Notification
Off-premise Message Notification notifies you or a designated agent when there are new or urgent 
messages in a skillset mailbox. You can receive Off-premise Message Notification at any tone dial 
telephone number, pager or extension.
You can receive notification of a message at a maximum of five different destination numbers. 
When the number of retry...

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After you set the Off-premise Message Notification parameters, Off-premise Message Notification 
is enabled automatically. 

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CallPilot 150 Basic Call Center Telephone Administration Guide
Assigning an outdial method to a skillset mailbox
The outdial method determines which line, line pool or route code the system uses for Off-premise 
Message Notification. The default for outdial method is None. You must assign an outdial method 
before you can use an external telephone or a pager as an Off-premise Message Notification 
destination.
For more information on line pools and route...

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Off-premise Message Notification parameters
You can set up the parameters for Off-premise Message Notification from any tone dial telephone.
The parameters are:
destination type (phone, extension or pager)
destination number (phone, extension or pager)
time range for receiving calls at telephone numbers or extensions (Pagers are notified any time 
there is a qualifying message.)
types of message you want to receive (all new messages or...