Nitsuko Nvm-2 Voice Mail With Automated Attendant Set Up Guide

							 
     Getting NVM-2 Up and Running 
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STEP 4
Install NVM-2 and
Batteries
Read the instructions next to Ê
Ê below, then look for Ê
Ê on
Figure 3.  Repeat for step 2.
Ê Plug the NVM-2 power supply cord into the connector labeled “18VAC.”
Place the adapter box into a 120V, 60 Hz grounded outlet.
 
Ë Install (or replace) the batteries as follows:
  WARNING:  Without batteries, NVM-2 will lose its messages and
programming if there is a power failure.  Without batteries installed
and without power, all options go to their default values.  You will
know that the batteries are low or not installed when the LEDs on the
front of the cabinet are flashing.  The System Administrator Mailbox
also receives a message stating that there is a problem with system
power and to notify the System Administrator.
· 
Make sure the NVM-2 power adapter is connected.
· 
Gently pull out the knobs on the battery compartment cover.
· 
Slide the battery holder  out.
· 
Install batteries.  Match their polarities to markings on the case.
· 
Push the battery holder back into place, and push in the knobs. the
Ì Place NVM-2 on any sturdy flat surface.
          OR
  Mount NVM-2 on a wall using the screw slots located on the bottom of the
cabinet.  Make sure the ventilation slots are located on the top and bottom
and the battery case is on the lower side.  Position the cabinet in such a
way that the LEDs are not blocked from view.
 
 
 
Figure 3:  Installing NVM-2 
						

							 
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STEP 5
Connect NVM-2
to You Phone
System
 Instructions for Installing a Portrait Phone System:
 
Read the instructions next to Í
Í below and look for Í
Í on
Figure 4.  Repeat for step 5.
¹ Plug one end of a modular line cord into Voice Mail Port 1 on NVM-2.
Plug the other end into an RJ14 to RJ11 adapter or RJ 14 jack.  Plug the
adapter into the Voice Mail Interface Unit using another 4-wire modular
line cord.   The RD/GR pair corresponds to Voice Mail Port 1.  Using a 4-
wire modular line cord, connect Line 1 on the Voice Mail Interface Unit to
a Station Port on the Portrait.  (Remember to connect L1 to the Station
Port based on the Portrait Setup you have.  See Portrait Phone System
Requirements.)
º Repeat step 4 for Voice Mail Port 2 (your NVM-2 system may have Voice
Mail Ports 3 and 4 installed.  If so, repeat step 4 for Voice Mail Ports 3
and 4 using a second Voice Mail Interface Unit).
 IMPORTANT NOTE
  Extensions will receive notification of new messa
ges (blinking Message
Waitin
g lights and stutter dial tone for single line phones) only if
Voice Mail 
port 2 is connected to the Portrait Phone System.
 
 
 
 Figure 4:  Connecting NVM-2 to the Portrait Phone System 
						

							 
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STEP 5
Connect NVM-2
to You Phone
System (cont’d)
 Instructions for Installing a 124i, VS or DS01 Phone System:
 
Read the instructions next to Í
Í below and look for Í
Í on
Figure 5.  Repeat for
 
Î Î.
¹ 
Plug one end of a modular line cord into Voice Mail Port 1 on the NVM-2.
Plug the other end into an RJ14 to RJ11 adapter or RJ 14 jack.  Plug L1
(or RD/GR pair) into a port on the phone system.
º Repeat Í
 for Voice Mail Port 2 (as well as 3 and 4) if installed.
IMPORTANT NOTE
Extensions will receive notification of new messa
ges (blinking Message
Waitin
g lights and stutter dial tone for single line phones) only if Voice
Mail 
port 2 is connected to the Phone System.
Figure 5:  Connecting NVM-2 to 124i, VS or DS01 Phone System 
						

							 
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STEP 6
Program NVM-2
for the Correct
Phone System
You have to set up the NVM-2 so that it recognizes the
phone system you installed.  The default phone system that
is installed is the Portrait.  To change this phone system:
Set Security Code for System Administrator (extension 10)
You must set a security code for extension 10 before you can change the phone
system that is installed.
To set the security code for extension 10:
1. You must log onto the System Administrator Mailbox (which is extension
10):  From an
y extension, get intercom dial tone, dial NVM-2 Master
Number, dial 9*, wait for Main Greetin
g, dial #, dial 10.
2. Press OP for Mailbox Options.
3. Press S for Set Security Code.
4. Follow the voice prompts to set security code for extension 10.
Change the Installed Phone System
After you set the security code for extension 10, you can change the default
phone system that is installed.
To change the installed phone system:
1. Log onto the System Administrator Mailbox (extension 10).  From any
extension, get intercom dial tone, dial NVM-2 Master Number, dial 9*,
wait for Main Greetin
g, dial #, dial 10.
2. At the Main Menu, press DM for the Database Management Menu.
3. Press SI for System Initialization.
4. Press 3 to initialize the Voice Mail database for a particular phone system.
5. ‘Enter the code below corresponding to the phone system you installed:
1 - Portrait
2 - 124i
3 – VS/DS
6. Enter #.  Enter the security code.  Follow the voice prompts.
STEP 7
Program Your
Phone System
for Voice Mail
Certain Functions in the phone system require specific
entries when you integrate with NVM-2.
The following list tells you which phone system programs you must setup for
integrating with NVM-2.  See the programming manual for your phone system for
instructions on how you program the phone system.
Integrating the Portrait with NVM-2
General Programming
„Program 65- Voice Mail Ports
 Use this program to identify the Portrait stations connected to NVM-2. 
„Program 7 - Incoming Line Access/Audible
 Use this program to enter the lines that should ring the NVM-2. 
„Program 23 -Unscreened Transfer Recall
Use this program to determine how long a call rings an extension before going
to NVM-2. 
						

							 
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Forwarding Extensions to NVM-2
NVM-2 uses unsupervised transfers with the Portrait Phone System.  This means
that extension users must forward their calls to NVM-2 in order for outside
callers to leave a messa
ge.  Forwarding to NVM-2 is required so that an outside
caller reaches the user’s mailbox after hearing the main greeting or after directlycalling an extension that is busy, in Do Not Disturb or does not answer.
To forward calls from a Keyset to NVM-2:
1. Press SPK.
2. Press TRF.
3.  Dial NVM-2 Direct Log-On Number (98).
4.  Dial Call Forwarding Code:
  0 - All Calls
  1 – Busy
  2 - No-Answer
  3 - Busy/No Answer
5. Press SPK.
To cancel Call Forwarding to NVM-2 from a Keyset:
1. Press SPK.
2.  Press TRFR twice.
3. Press SPK.
To forward calls from a Single Line to NVM-2:
1.  Go off hook.
2.  For Dial Plan 1:  Dial 63
OR
For Dial Plan 2 with 1 as a Line Access Code:
Dial 053 (default).
OR
For Dial Plan 2 with 0 as a Line Access Code:
Dial 953.
3.  Dial NVM-2 Direct Log-On Number (98).
 Dial Call Forwarding Code:
0 - All Calls
 1 - Busy
 2 - No-Answer
 3 – Busy/No Answer
4. Hang up.
To cancel Call Forwarding to NVM-2 from a Single Line:
1.  Go off hook.
2.  For Dial Plan 1:  Dial 69 (to cancel 63).
For Dial Plan 2 with 1 as Line Access Code:
Dial 059 (to cancel 053) (default).
For Dial Plan 2 with 0 as Line Access Code:
Dial 959 (to cancel 953).
3. Hang up. 
						

							 
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Integrating the 124i with NVM-2
General Programming
„0401 - Tenant Group Options, Part A, Item 18:  SLT Answering Mode
 Enter 1 for this option to enable Conversation Record
 
„
0401 - Tenant Group Options, Part A, Item 23:  DIL Call Waiting
 If setting up Immediate Voice Mail Overflow, enter 0.  If setting up Delayed
Voice Mail Overflow, enter 1.
 
„0405 – System Timers (Part A), Item 10:  Intercom Interdigit Time
 Set the interval a transferred call waits at a forwarded extension before routing
to the called extension’s mailbox (Program 0401 Item 23=10).
 
„
0405 – System Timers (Part A), Item 62:  DIL No Answer Recall Time
 If setting up Delayed Voice Overflow, enter a timer value greater than 0.
Overflow will occur after this interval (provided the other related
programming is correct).  If setting up Immediate Voice Mail Overflow, enter
0.
 
„0405 – System Timers (Part A), Item 65:  Record Alert Tone Interval Time
 Set the interval between Voice Mail Conversation Record alerts.  The alert is
two short beeps followed by a programmable interval of silence.
 
„
0406 – COS Options, Item 57:  Continued Dialing
 Enable Continued Dialing (1) for all extensions that will dial Voice Mail
features.
 
„
0516 – Voice Mail Master Number
 Assign an extension number and name for the Voice Mail Master Number.  Be
sure the number you select does not correspond to an installed extension or
feature.  Consider picking a number that is outside the normal extension
numbering range (e.g., 500).  Do not select a number that begins with 1, 8 or
9.
 
„
0901 – Basic Trunk Port Setup (Part A), Items 14-17:  Trunk Service Type
 Assign Service Type 4 to each trunk you want to ring into Voice Mail as a
Direct Inward Line (DIL).
 
„
„
0909 – Extension Ring Group Assignment
 To enable Voice Mail Overflow, assign selected extensions to a Ring Group
that will ring for unanswered DILs to Voice Mail ports.  Enter 1 to enable
overflow ringing.
 
„
„
0910 – Trunk Ring Group Assignment
 To enable Voice Mail Overflow, assign the Voice Mail Overflow DILs to the
Ring Group specified in program 0909 above.  This allows calls on the DILs
to ring other extensions when all Voice Mail ports are busy. 
						

							 
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„0917 – DIL Assignment
 Assign a Voice Mail port as the DIL destination for each trunk that should
directly ring into Voice Mail.  If all Voice Mail ports are in the same unique
Extension (Department) Group (see Program 1003 below), the DIL will ring
another Voice Mail port if its assigned port is busy.
 
„
0919 – DIL No Answer Destination
 For Delayed Voice Mail Overflow, enter the Ring Group that unanswered
DILs to Voice Mail will ring after the DIL Call Waiting time (Program 0405
Item 62).
 
„
1001 – Basic Extension Port Setup (Part A), Item 5:  Terminal Type
 Set all ASTU ports used for Voice Mail as type 1.
 
„
1003 – Extension (Department) Groups
 Put all the Voice Mail ports in an extension group.  This allows DILs to Voice
Mail to ring other Voice Mail ports when the DILs assigned port is busy.
 
„1005 – Class of Service
 Assign a Class of Service (1-15) to an extension.
 
„
1006 – Programming Function Keys
 Assign a Voice Mail key to an extension (code 1059).  (Optional) Assign a
Voice Mail Record key to an extension code (1060)
 (Optional) Assign a Personal Answering Machine Emulation key (code 1072).
 
„
1017 – Voice Mail Port Assignment
 Assign single line (ASTU PCB) ports as Voice Mail ports.  The system allows
up to 4 Voice Mail ports..
 
 
 
  
						

							 
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  Integrating VS or DS01 with NVM-2
  
  Terminal Programming:  E – Extension Setup 
„E2 – Circuit Type
 Assign a circuit type 51 to each VX port.
 
„
E5 – Hunt Type
 Program each VX port with Hunt Type 06.
 
„
EA – Master Extension Number (for UCD Hunt Group)
 Program each VX port with the Master Extension Number assigned in QP
programming (next page).
 
„
EK – Voice Mail (VX) Port
 Enable this option for each VX port.
 
„
E9 – Direct Trunk Termination
 For each trunk that the Voice Mail should answer, terminate the trunk to the
VX Master Extension Number (see QP on next page).
 
„
E1 – Night Call Routing
 For each trunk that the Voice Mail should answer at night, terminate the trunk
to the VX Master Extension Number (see QP).  For this night application,
make sure the trunk’s E9 entry is 300.
 
  Terminal Programming:  FC – Parameter Reset
 
„
FC1 – Reset System Queues
 Reset the system queues after installing the Voice Mail.
 
„
FC3 – Reset VX Flag (Telephone Message Waiting Lamps)
 For a first time installation, use this option to reset the telephone Message
Waiting Lamps.
 
  Telephone Terminal Programming:  K – Key Data
 
„
„K – Keyset Programming
 If desired, designate a key as a Record key (type R) to let the Keyset user
record conversations.
  
						

							 
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  Terminal Programming:  Q – System Parameters 
„QP – Mailbox Installed
 Enable this option.  This lets the phone system know that the Voice Mail is
connected to it.
 
„
QP – VX Master Extension
 Select one of the VX ports (from E2) as the VX Master Extension Number.
 
 Telephone  Programming
 These are the programs to use if you are going to program the VS or DS01
through an extension in the telephone system.  Use the programs in the order
listed.
 
„
Program 14
 Assign circuit type 51 to each VX port.
 
„
Program 18 (I)
 Assign the Voice Mail feature to each VX port selected in Program 14.
 
„
„
Program 3
 Indicate that Voice Mail is installed and select a VX Master Extension
Number.  The VX Master Extension Number can be any of the VX ports
designated in Program 14.
 
„
„
Program 19
 Set up a UCD Hunt Group as follows:
- Hunt Type = 05
- Master Extension = VX Master Ext No. assigned in Program 3
- Overflow extension = Operator extension that you assigned to the VX
  Master Extension Number in Program 18 (l)
- UCD Members – VX extensions you selected in Program 18
 
„
„
Program 12
 Directly terminate each line that the Automated Attendant should answer to
the VX Master Extension Number you selected in Program 3
 
„
„
Program 17
 Assign a Record key to an extension if required.
 
„
„
Program 16
Assign each VX port (selected in Program 14) outgoing access to the lines
used for Message Notification. 
						

							 
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STEP 8
Set NVM-2 Time
and Date
To set the NVM-2 time and date from the System Administrator Mailbox
(which is the lowest numbered extension):
1. From your Portrait extension:  Press SPK, press ICM, dial NVM-2 Direct
Lo
g-On Number (98) (or press Mailbox Logon key).
From 
your 124i extension:  Press Voice Mail key. (Or, press CALL key, dial
*8.  On Sin
gle Lines: dial *8).
From 
your VS/DS01:  Press Intercom key, press MSG key.  On Single Lines,
dial *6.
2. Wait for NVM-2 to answer.
3. Dial SA for System Administrator Menu.
4. Dial TI for System Time.  Follow the voice prompts.  When done, with
settin
g the time, go to step 5.
5. Press DT for System Date.  Follow the voice prompts.  When done, follow
the voice 
prompts for exiting.
The basic setup is complete.  The default NVM-2 is up and
running.
· 
By default, there are 23  Subscriber Mailboxes.  One extension number is
reserved for a FAX machine  (extension 17 for the Portrait; extension 308 for
124i, VS/DS01.)  You 
can change this number 
or convert it to a Subscriber
Mailbox if you don’t want a FAX or your system does not allow one.
 
 
· 
The Automated Attendant will answer incoming calls.  When the Automated
Attendant answers, callers can dial extension number to transfer to those
extensions, and more.
Steps 9 and 10 show you how to verify the Subscriber Mailboxes and the
Automated Attendant operation.
STEP 9
Call (Log Onto)
a Subscriber
Mailbox
To call a Subscriber Mailbox from its own (corresponding) extension:
1. From your Portrait extension:  Press SPK, press ICM, dial NVM-2 Direct
Lo
g-On Number (98) (or press Mailbox Logon key).
From 
your 124i extension:  Press Voice Mail key. (Or, press CALL key, dial
*8.  On Sin
gle Lines, dial *8).
From 
your VS/DS01:  Press Intercom key, press MSG key.  On Single Lines,
dial *6.
2. Wait for the voice prompt, You have no messages.  To record and send a
Message, press RS
.  For a help message, press 0.  Ready.
3. Listen for the above voice prompt.  If you do not hear it, return to step 3
(Install Phone System)
.