Nitsuko Digital System Feature And Terminal Programming Manual

HB- PORT-TO-EXTENSION CONVERSION
Description
Use this option to list the number of the extension or trunk assigned to each port.  The HB option displays in
port number order.
Note:
To display the assignment in extension/trunk number order, use the HA option.  Use the HH option to display ex-
tension/trunk-to-port conflicts.
Conditions 
None
Default Value
Each extension/trunk is offset from its port number by 300.  For example, extension 310 has port number 10.
Feature Reference
System Reports,...

HC- SYSTEM QUEUES
Description
Use this option to display the status of the system queue elements (total of 63).  A queue element associates an
extension or trunk with call states (e.g., Callback and Camp-On).  The HC option displays the status of the
queues at the moment you request the report.
When you request the HC report, the system:
•Lists the total number of available queue elements
•Shows the type of queue
•Identifies those extensions or trunks currently in queue
Note:
Use the FC1 option to...

This report...Means ...
HOLD Q
EXT # 315
  10: 397
ELEMENTS USED: 01Trunk 397 is on Transfer Hold (not key Hold) at
extension 315.
MESSAGE Q
EXT # 322
  11: 320
ELEMENTS USED: 01Extension 320 has left a Message Waiting at
extension 322.
OUT Q
LIST # 01
12: 396
ELEMENTS USED: 01Trunk 396 is in use on an outside call.
RING Q
LIST # 01
13: 310
ELEMENTS USED: 01Extension 310 is ringing another extension.
Conditions
None
Default Value
•An idle system has 63 queue elements - all of which are available.
Feature...

HD- SYSTEM STATUS
Description
Use this option to display call activity at each trunk and extension in the system. The HD option displays the sys-
tem status at the moment you request the report.  If there is no call activity or problem to report, the report is
blank.  Be sure to set the system time before using this report (refer to the Time and Date setting feature).
When you request the HD report, the system lists the:
•Call activity at each extension and trunk
•Status of the expansion CEU
Following is...

DATA CALL . . . . . . . . . .  Data call
DEAD . . . . . . . . . . . . . . .  Port out of sync
DG TALKER . . . . . . . . . .  Receiving announcement from digitalker
. . . . . . . . . . . . . . . . . . . . .    (e.g., Vacant Number)
DGT ABSRB . . . . . . . . . .  Absorb first digit dialed
DIAL PAUS . . . . . . . . . . .  Pause during dialing
DIAL REPT . . . . . . . . . . .  Dial repeating
DIALTONE . . . . . . . . . . .  Receiving Intercom dial tone
DIGTALKER. . . . . . . . . .  Receiving announcement from...

OUT SYNC . . . . . . . . . . .  Waiting to sync
PAGING . . . . . . . . . . . . .  Paging
PG FWDOPR . . . . . . . . .  Programming FWD to operator
PG FWDSTA . . . . . . . . . .  Programming Call Forward to destination station
PG FWDTYP . . . . . . . . .  Programming type of Call Forward
PG OP-FW1. . . . . . . . . . .  Program Off-Premises CFWD (Part 1)
PG OP-FW2. . . . . . . . . . .  Program Off-Premises CFWD (Part 2)
PG RING . . . . . . . . . . . . .  Programming pickup key ringer option
PG SQUARE . . ....

Conditions
None
Default Value
None
Feature Reference
System Reports, Diagnostics and Maintenance Utilities
Instructions
To enter data on the PRF:
1. No entry required.
To enter data at the programming terminal:
1. Type H.  You see:  H-CMD>
2. Type D.  You see the System Status Report.
H- SYSTEM STATUS REPORTS
HD- SYSTEM STATUS
420   PROGRAMMING N1870SWG04   Issue 1-0 

HE- TRAFFIC MANAGEMENT SUMMARY
Description
Use this option to display the Traffic Management (TMS) report. This report summarizes extension and trunk
call activity.  It is cumulative -- it always adds new events to the existing report. The data does not clear when
you run the report.  The report only includes installed extensions and trunks.  In addition, the report only in-
cludes an extension or trunk that has had call activity since you last cleared the report.
Note:
Use HF- Traffic Management (Data...

This heading... Means ...
TIME IN USETotal time extension was in use
DURATIONFor ACD agents, duration of time off
duty.  (Also see ACD report below.)
NO. OF TIMESFor ACD agents, number of times off
duty.  (Also see ACD/UCD report
below.)
(For trunks)
LINETrunk number
NO. RCVDTotal of incoming calls received on
trunk
ANSRDTotal of incoming calls answered on
trunk
LONG WAITTotal calls on trunk the TMS report
flags as Long Wait calls (see QT
programming below).
TRMNATDTotal calls terminated on trunk
CALLS...

Feature Reference
System Reports, Diagnostics and Maintenance Utilities
Traffic Management Reporting
Instructions
To enter data on the PRF:
1. No entry required.
To enter data at the programming terminal:
1. Type H.  You see:  H-CMD>
2. Type E.  You see:  FIRST EXT [FOR ALL]?
3.
-Press RETURN to have the report include all extensions and trunks
OR
-Enter the first extension/trunk you want to display and press RETURN.  You see:  LAST EXT?
-Enter the last extension/trunk you want to display and press...