Nikon Camera Coolpix S3700 Reference Manual

							121
Technical Notes
No access.The camera could not receive the signal 
from the smart device. Establish the 
wireless connection again.
•
Press the  Z (Wi-Fi) button.
• Touch an NFC-compatible smart 
device to the camera.
• Select  Connect to smart device  in 
the Wi-Fi options menu. 86, 101
Could not connect. The camera failed to establish the 
connection while receiving the signals 
from the smart device. Set a different 
channel in 
Channel under Options  in 
the Wi-Fi options menu, and establish the 
wireless connection again. 86, 101
Wi-Fi connection 
terminated. The Wi-Fi connection is disconnected in 
the following situations: 
•
When the reception is poor
• When the battery level is low
• When a cable is connected or 
disconnected, or a memory card is 
removed or inserted
Use a fully charged battery, disconnect 
the TV, computer, and printer from the 
camera, and establish the wireless 
connection again. 86, 101
Lens error.
Try again after turning 
the camera off and on. If the error persists, contact your retailer 
or Nikon-authorized service 
representative.
123
Communications error An error occurred while communicating 
with the printer.
Turn the camera off and reconnect the 
USB cable. 107
System error An error occurred in the camera’s internal 
circuitry.
Turn the camera off, remove and reinsert 
the battery, and turn the camera on. If the 
error persists, contact your retailer or 
Nikon-authorized service representative. 123
DisplayCause/SolutionA 
						

							122
Technical Notes
* See the documentation provided with your printer for further guidance and information.
Printer error: check 
printer status.
After solving the problem, select 
Resume 
and press the  k button to resume 
printing.* –
Printer error: check 
paper. Load the specified size of paper, select 
Resume
, and press the  k button to 
resume printing.* –
Printer error: paper jam. Remove the jammed paper, select 
Resume
, and press the  k button to 
resume printing.* –
Printer error: out of 
paper. Load the specified size of paper, select 
Resume
, and press the  k button to 
resume printing.* –
Printer error: check ink. There is a problem with the printer’s ink.
Check the ink, select Resume
, and press 
the  k button to resume printing.* –
Printer error: out of ink. Replace the ink cartridge, select 
Resume, 
and press the  k button to resume 
printing.* –
Printer error: file corrupt. There is a problem with the image file to 
be printed.
Select 
Cancel  and press the k  button to 
cancel printing. –
DisplayCause/SolutionA 
						

							123
Technical Notes
If the camera fails to function as expected, check the list of common problems 
below before consulting your retailer or Nikon-authorized service 
representative.
Power, Display, Settings Issues
Troubleshooting
ProblemCause/SolutionA
The camera is on 
but does not 
respond. Wait for recording to end.
If the problem persists, turn the camera off.
If the camera does not turn off, remove and reinsert 
the battery or batteries or, if you are using an AC 
adapter, disconnect and reconnect the AC adapter.
Note that although any data currently being 
recorded will be lost, data that have already been 
recorded will not be affected by removing or 
disconnecting the power source.
–
The camera 
cannot be turned 
on. The battery is exhausted. 6, 7, 116
The camera turns 
off without 
warning. •
The camera automatically turns off to save power 
(auto off function).
• The camera and battery may not work properly at 
low temperatures.
• The inside of the camera has become hot. Leave 
the camera off until the in side of the camera has 
cooled, and then try turning it on again. 12
115
–
The monitor is 
blank. •
The camera is off.
• The camera automatically turns off to save power 
(auto off function).
• The flash lamp flashes while the flash is charging. 
Wait until charging is complete.
• The camera is connected to a TV or computer.
• The camera and smart device are connected 
using a Wi-Fi connection and the camera is being 
operated by remote control. 9
12
–
–
–
The camera 
becomes hot. The camera may become hot when used for an 
extended period of time to shoot movies or when 
used in a hot environment; this is not a malfunction.
– 
						

							124
Technical Notes
The battery 
inserted in the 
camera cannot be 
charged.•
Confirm all connections.
• When connected to a computer, the camera may 
not charge for any of the reasons described 
below. 
-Off  is selected for Charge by computer  in 
the setup menu.
- Battery charging stops if the camera is turned  off.
- Battery charging is not possible if the camera’s  display language and date and time have not 
been set, or the date and time were reset after 
the camera’s clock battery was exhausted. Use 
the Charging AC Adapter to charge the 
battery.
- Battery charging may stop when the computer  enters sleep mode.
- Depending on the computer specifications, 
settings, and status, battery charging may not 
be possible. 7
64, 98
–
9, 10
–
–
The monitor is 
hard to read. •
Adjust the monitor brightness.
• The monitor is dirty. Clean the monitor. 90
118
O  flashes on the 
screen. •
If the camera clock has not been set,  O flashes 
on the shooting screen, and images and movies 
saved before the clock is set are dated “00/00/
0000 00:00” and “01/01/2015 00:00” respectively. 
Set the correct time and date for  Time zone and 
date in the setup menu.
• The camera clock is not as accurate as ordinary 
watches or clocks. Periodically compare the time 
of the camera clock with that of a more accurate 
timepiece, and reset as required. 4, 88
Date and time of 
recording are not 
correct.
No indicators 
displayed in 
monitor. Hide info
 is selected for  Photo info in Monitor 
settings in the setup menu. 90
Date stamp  not 
available. Time zone and date
 has not been set in the setup 
menu. 88
Date not stamped 
on images even 
when  Date 
stamp  is enabled. •
The current shooting mode does not support 
Date stamp .
• The date cannot be stamped on movies. 92
ProblemCause/SolutionA 
						

							125
Technical Notes
Shooting Issues
Screen for setting 
time zone and 
date is displayed 
when the camera 
is turned on.The clock battery is exhausted; all settings were 
restored to their default values.
9, 10
The camera 
settings reset.
The camera 
makes sound. When 
Autofocus mode  is set to Full-time AF  or 
while in some shooting modes, the camera may 
produce an audible focusing sound. 17, 75, 
84
ProblemCause/SolutionA
Cannot switch to 
shooting mode. The camera cannot be switched to shooting mode 
while connected to a power outlet via the Charging 
AC Adapter.
104
Cannot take 
pictures or record 
movies. •
When the camera is in playback mode, press the 
A  button, shutter-release button, or  b(e ) 
button.
• When menus are displayed, press the d  
button.
• The flash is charging while the flash lamp is 
flashing.
• The battery is exhausted. 1, 14
64
35
6, 7, 116
The camera 
cannot focus. •
The subject is too close. Try shooting using scene 
auto selector mode, Close-up  scene mode, or 
macro mode.
• The subject is hard to focus on.
• Set  AF assist  in the setup menu to Auto .
• Turn the camera off and then on again. 17, 18, 
19, 21, 
39
46
94
–
Images are 
blurred. •
Use the flash.
• Increase the ISO sensitivity value.
• Use  Photo VR  when taking still images, and use 
Movie VR  when recording movies.
• Use a tripod to stabilize the camera (using the 
self-timer at the same time is more effective). 35
71
85, 93
37 
ProblemCause/SolutionA 
						

							126
Technical Notes
Streaks of light or 
partial 
discoloration are 
visible in the 
monitor.Smear may occur when extremely bright light 
strikes the image sensor. When recording movies, 
avoiding bright objects, such as the sun, reflections 
of the sun, and electric lights is recommended.
62, 115
Bright specks 
appear in images 
captured with 
flash. The flash is reflecting off particles in the air. Set the 
flash mode setting to 
W (off). 35
Flash does not 
fire. •
The flash mode is set to  W (off).
• A scene mode that restricts the flash is selected.
• A function that restricts the flash is enabled. 35
41
48
Optical zoom 
cannot be used. Optical zoom cannot be used while recording 
movies.
62
Digital zoom 
cannot be used. •
Digital zoom  is set to Off in the setup menu.
• Digital zoom cannot be used with certain 
shooting modes or when using certain settings in 
other functions. 94
49, 94
Image mode  not 
available. A function that restricts 
Image mode is enabled. 48
No sound when 
the shutter is 
released. Off
 is selected for  Shutter sound  in Sound 
settings in the setup menu. No sound is produced 
with some shooting modes and settings, even 
when  On is selected. 95
AF-assist 
illuminator does 
not light. Off
 is selected for  AF assist in the setup menu. AF-
assist illuminator may not light depending on the 
position of the focus ar ea or the current scene 
mode, even when  Auto is selected. 94
Images appear 
smeared. The lens is dirty. Clean the lens. 118
Colors are 
unnatural. White balance or hue is not adjusted properly. 22, 68
Randomly spaced 
bright pixels 
(“noise”) appear in 
image. The subject is dark and the shutter speed is too 
slow, or ISO sensitivity is too high. Noise can be 
reduced by:
•
Using the flash
• Specifying a lower ISO sensitivity setting 35
71
ProblemCause/SolutionA 
						

							127
Technical Notes
Randomly spaced 
bright pixels 
(“noise”) appear in 
movies.When recording movies in dim lighting, the image 
may contain noise. This occurs when the ISO 
sensitivity increases, and it does not indicate a 
malfunction.
–
Images are too 
dark 
(underexposed). •
The flash mode is set to  W (off).
• The flash window is blocked.
• The subject is beyond the range of the flash.
• Adjust exposure compensation.
• Increase ISO sensitivity.
• The subject is backlit. Select  Backlighting scene 
mode or set the flash mode setting to  X (fill flash). 35
11
133
40
71
22, 35
Images are too 
bright 
(overexposed). Adjust exposure compensation. 40
Unexpected 
results when flash 
set to  V (auto 
with red-eye 
reduction). Use any scene mode other than 
Night portrait, 
and change the flash mode to any setting other 
than  V (auto with red-eye reduction) and try 
taking the picture again. 35, 41
Skin tones are not 
softened. •
In some shooting conditions, facial skin tones 
may not be softened.
• For images containing four or more faces, try 
using the  Skin softening effect in Glamour 
retouch  in the playback menu. 44
56
Saving images 
takes time. It may take more time to save images in the 
following situations:
•
When the noise reduction function is in 
operation, such as when shooting in a dark 
environment
• When the flash mode is set to  V (auto with 
red-eye reduction)
• When the skin softening function is applied while 
shooting
• When using continuous shooting mode –
36
44, 76
70
Colored circles or 
light streaks 
appear in the 
monitor or 
images. When shooting with backlighting or when a very 
strong light source (such as sunlight) is in the frame, 
colored circles or light streaks (ghosting) may occur. 
Change the position of th
e light source, or frame 
the image so that the light source does not enter 
the frame, and try again. –
ProblemCause/SolutionA 
						

							128
Technical Notes
Playback Issues
ProblemCause/SolutionA
File cannot be 
played back. •
This camera may not be able to play back images 
saved with another make or model of digital 
camera.
• This camera cannot play back movies recorded 
with another make or model of digital camera.
• This camera may not be able to play back data 
edited on a computer. –
Cannot zoom in 
on image. •
Playback zoom cannot be used with movies.
• For small images, the magnification rate 
displayed on the screen may not be compatible 
with the actual magnification rate.
• This camera may not be able to zoom in on 
images captured with another make or model of 
digital camera. –
Cannot edit 
images. •
Some images cannot be edited. Images that have 
already been edited may not be edited again.
• There is not enough free space on the memory 
card or in the internal memory.
• This camera is unable to edit images captured 
with other cameras.
• Editing functions used for images are not 
available for movies. 26, 53
–
–
–
Images are not 
displayed on TV. •
Video mode  is not correctly set in the setup 
menu.
• The memory card contains no images.
• Remove the memory card to play back images in 
the internal memory. 64, 97
–
6
Nikon Transfer 2 
does not start 
when the camera 
is connected to a 
computer. •
The camera is off.
• The battery is exhausted.
• The USB cable is not correctly connected.
• The camera is not recognized by the computer.
• The computer is not set to start Nikon Transfer 2 
automatically. For more information about 
Nikon Transfer 2, refer to help information 
contained in ViewNX 2. –
98, 104
104, 
111
–
– 
						

							129
Technical Notes
The PictBridge 
startup screen is 
not displayed 
when the camera 
is connected to a 
printer.With some PictBridge-compatible printers, the 
PictBridge startup screen may not be displayed and 
it may be impossible to print images when 
Auto is 
selected for  Charge by computer  in the setup 
menu. Set Charge by computer  to Off  and 
reconnect the camera to the printer. 64, 98
Images to be 
printed are not 
displayed. •
The memory card contains no images.
• Remove the memory card to print images in the 
internal memory. –
6
Cannot select 
paper size with 
the camera. The camera cannot be used to select the paper size 
in the following situations, even when printing from 
a PictBridge-compatible printer. Use the printer to 
select the paper size.
•
The printer does not support the paper sizes 
specified by the camera.
• The printer automatically selects the paper size. –
ProblemCause/SolutionA 
						

							130
Technical Notes
Images or movies are assigned file names as follows.
File name: DSCN
 0001 .JPG(1) (2) (3)
File Names
(1) IdentifierNot shown on the screen of the camera.
•
DSCN: Original still images, movies
• SSCN: Small picture copies
• RSCN: Cropped copies
• FSCN: Images created by an image editing function other 
than crop and small picture
(2) File number Assigned in ascending order, starting with “0001” and ending 
with “9999.”
(3) ExtensionIndicates file format.
•
.JPG: Still images
• .AVI: Movies