Netgear Dm200 Broadband High Speed Dsl Modem User Manual

							Update the Firmware of the Modem
The modem firmware is stored in flash memory.
Y
ou can check to see if new firmware is available and update the modem to the new firmware. You can also
visit the 
NETGEAR support website, download the firmware manually, and update the modem to the new
fir
mware.
Check for New Firmware and Update the Modem
For you to check for new firmware, the  modem must be connected to the Internet.
T

o check for new firmware and update your modem: 1.
Launch a web browser from a computer that is connected to the network.
2. Enter 
http://www.routerlogin.net.
A login window opens.
3. Enter the modem user name and password.
The user name is 
admin. The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select 
ADVANCED > Administration > Firmware Upgrade.
The Firmware Upgrade page displays.
5. Click the 
Check button.
The 
modem detects new firmware if any is available and displays a message asking if you want to
do
wnload and install it.
6. To download and install the new firmware, click the Yes button.
The modem locates the firmware, downloads it, and begins the update.
W

ARNING:
To avoid the risk of corrupting the firmware, do not interrupt the update. For
example, do not close the browser, click a link, or load a new page. Do not
turn off the modem. Wait until the modem finishes restarting and the Power
LED turns solid green. A progress bar shows the progress of the firmware upload process. The firmware upload process takes
several minutes. When the upload is complete, your modem
 restarts.
7. Verify that the 
modem runs the new firmware version:
a. Launch a web browser from a computer that is connected to the network.
b. Enter http://www.routerlogin.net
.
A login window opens.
c. Enter the 
modem user name and password. Manage the Modem and Monitor the Traffic
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Broadband High-Speed DSL Modem Model DM200 
						

							The user name is admin. The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays. The firmware version is stated in the top right, under the Logout
b

utton.
8. Read the new firmware release notes to determine whether you must reconfigure the modem
 after
updating.
Manually Upload New Firmware and Update the Modem
Downloading firmware and updating the modem are two separate tasks that are combined in the following
procedure

.
To download new firmware manually and update your modem: 1.
Visit 
downloadcenter.netgear.com, locate the support page for your product, and download the new
firmware.
2. Read the new firmware release notes to determine whether you must reconfigure the modem after
updating.
3. Launch a w

eb browser from a computer that is connected to the network.
4. Enter 
http://www.routerlogin.net.
A login window opens.
5. Enter the 
modem user name and password.
The user name is 
admin. The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays.
6. Select 
ADVANCED > Administration > Firmware Upgrade.
The Firmware Upgrade page displays.
7. Locate and select the firmware file on your computer:
a.Click the 
Browse button.
b. Navigate to the firmware file.
The file ends in .img. An example of a firmware file name is DM200-V1.0.0.34.img.
c. Select the fir

mware file.
8. Click the 
Upload button.
WARNING: To avoid the risk of corrupting the firmware, do not interrupt the upload. For
example, do not close the browser, click a link, or load a new page. Do not
turn off the 
modem. Wait until the modem finishes restarting and the Power
LED turns solid green. Manage the Modem and Monitor the Traffic
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Broadband High-Speed DSL Modem Model DM200 
						

							A progress bar shows the progress of the firmware upload process. The firmware upload process takes
several minutes. When the upload is complete, your modem restarts.
9. Verify that the 
modem runs the new firmware version:
a. Launch a web browser from a computer that is connected to the network.
b. Enter http://www.routerlogin.net
.
A login window opens.
c. Enter the 
modem user name and password.
The user name is 
admin. The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays. The version firmware is stated in the top right, under the Logout
b

utton.
Manage the Configuration File of the Modem The configuration settings of the modem are stored within the modem in a configuration file. You can back
up (sa

ve) this file to your computer or restore it.
Back Up the Settings
You can save a copy of the current configuration settings.
To back up the modem’s configuration settings: 1.
Launch a web browser from a computer that is connected to the network.
2. Enter 
http://www.routerlogin.net.
A login window opens.
3. Enter the 
modem user name and password.
The user name is 
admin. The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Backup Settings.
The Bac

kup Settings page displays.
5. Click the 
Back Up button.
6. Choose a location to store the file on your computer.
The name of the backup file is 
NETGEAR_DM200.cfg.
7. F
ollow the directions of your browser to save the file. Manage the Modem and Monitor the Traffic
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							Restore the Settings
If you backed up the configuration file, you can restore the configuration from this file.
To restore configuration settings that you backed up: 1.
Launch a web browser from a computer that is connected to the network.
2. Enter http://www.routerlogin.net.
A login window opens.
3. Enter the 
modem user name and password.
The user name is 
admin. The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select 
ADVANCED > Administration > Backup Settings.
The Bac
kup Settings page displays.
5. Click the Browse button and navigate to and select the saved configuration file.
The name of the bac

kup file from which you can restore the configuration is NETGEAR_DM200.cfg
6. Clic

k the 
Restore button.
The configur
ation is uploaded to the modem. When the restoration is complete, the modem reboots.
This process tak

es about two minutes.
WARNING: To avoid the risk of corrupting the firmware, do not interrupt the restoration.
For example, do not close the browser, click a link, or load a new page. Do
not turn off the modem. Wait until the modem finishes restarting and the Power
LED turns solid green. Change the admin Password
If you used the NETGEAR installation assistant to set up the modem, you had to change the default password
that you use to log in to the modem to a more secure password. This is the password that you use to log in
to the modem with the user name admin. If you did not use the NETGEAR installation assistant, we
recommend that y
 ou do change the default password. If you already changed the password, you change it
again.
The ideal password contains no dictionary words from any language and contains uppercase and lowercase
letters, numbers, and symbols. It can be up to 30 characters.
To change the password for the user name admin: 1.
Launch a web browser from a computer that is connected to the network.
2. Enter 
http://www.routerlogin.net.
A login window opens. Manage the Modem and Monitor the Traffic
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Broadband High-Speed DSL Modem Model DM200 
						

							3.
Enter the modem user name and password.
The user name is 
admin. The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select 
ADVANCED > Administration > Set Password. 5.
Enter the old password.
6. Enter the new password twice.
7. Click the 
Apply button.
Your settings are saved.
Set Up Password Recovery If you used the NETGEAR installation assistant to set up the modem, you had to enable password recovery.
If you did not use the NETGEAR installation assistant or password recovery is not enabled for another
reason, we recommend that you do enable password recovery. Then you can recover the password if it is
forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers, but not
in the Safari browser.
To set up password recovery: 1.
Launch a web browser from a computer that is connected to the network.
2. Enter 
http://www.routerlogin.net.
A login window opens.
3. Enter the 
modem user name and password.
The user name is 
admin. The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select 
ADVANCED > Administration > Set Password.
The Set Password page displays.
5. Select the 
Enable Password Recovery check box.
6. Select two security questions and provide answers to them.
7. Click the 
Apply button.
Your settings are saved. Manage the Modem and Monitor the Traffic
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Broadband High-Speed DSL Modem Model DM200 
						

							Recover the admin Password
If you used the NETGEAR installation assistant to set up the modem, you had to enable password recovery.
(For information about setting up password recovery, see Set Up Password Recovery on page 75.)
The f
ollowing procedure works only if you did set up password recovery. The recovery process is supported
in Internet Explorer, Firefox, and Chrome browsers, but not in the Safari browser.
To recover your password: 1.
Launch a web browser from a computer that is connected to the network.
2. Enter 
www.routerlogin.net.
A login windo
w opens.
3. Click the Cancel button.
If pass

word recovery is enabled, you are prompted to enter the serial number of the modem. The serial
number is on the product label of the modem.
4. Enter the ser

ial number of the modem
.
5. Click the 
Continue button.
A page displa
ys requesting the answers to your security questions.
6. Enter the saved answers to your security questions.
7. Click the Continue
 button.
A page displays your recovered password.
8. Click the Login again button.
A login windo

w opens.
9. With your recovered password, log in to the modem.
Return the Modem to Its F

actory Default Settings
Under some circumstances (for example, if you lost track of the changes that you made to the modem
settings or y

ou move the modem to a different network), you might want to erase the configuration and reset
the modem to factory default settings.
If y

ou do not know the current IP address of the modem, first try to use an IP scanner application to detect
the IP address bef

ore you reset the modem
 to factory default settings.
To reset the 
modem to factory default settings, you can use either the Reset button on the back of the
modem
 or the Erase function. However, if you cannot find the IP address or lost the password to access
the 
modem, you must use the Reset button.
After you reset the modem
 to factory default settings, the user name is admin, the password is password,
the LAN IP address is 192.168.5.1 (which is the same as www.routerlogin.net), the DHCP server is enabled,
and the device mode is Router (Modem + Router). For a list of factory default settings, see Factory Settings
on page 
105. Manage the Modem and Monitor the Traffic
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Broadband High-Speed DSL Modem Model DM200 
						

							Use the Reset Button
CAUTION:
This process erases all settings that you configured in the modem. To reset the modem to factory default settings:
1.
On the back of the 
modem, locate the recessed Reset button above the yellow LAN port. 2.
Using a straightened paper clip, press and hold the 
Reset button for at least five seconds.
3. Release the 
Reset button.
The Power LED starts blinking amber and the configuration is reset to factory default settings. When
the reset is complete, the modem reboots. This process takes about two minutes.
W

ARNING:
To avoid the risk of corrupting the firmware, do not interrupt the reset. For
example, if you are connected to the modem’s web page, do not close the
br

owser, click a link, or load a new page. Do not turn off the modem. Wait until
the modem finishes restarting and the Power LED turns solid green. Manage the Modem and Monitor the Traffic
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Broadband High-Speed DSL Modem Model DM200 
						

							Erase the Settings
CAUTION:
This process erases all settings that you configured in the modem. To erase the settings:
1.
Launch a web browser from a computer that is connected to the network.
2. Enter http://www.routerlogin.net.
A login window opens.
3. Enter the 
modem user name and password.
The user name is 
admin. The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Backup Settings.
The Bac

kup Settings page displays.
5. Click the 
Erase button.
The configuration is reset to factory default settings. When the reset is complete, the modem reboots.
This process tak

es about two minutes.
WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For
example, do not close the browser, click a link, or load a new page. Do not
turn off the modem. Wait until the modem finishes restarting and the Power
LED turns solid green. View the Status and Statistics of the Modem
You can view information about the modem and its ports and the status of the Internet connection. In addition,
you can view traffic statistics for the various ports.
View Information About the Modem and the Internet Port
Settings
You can view modem information and the Internet port status.
T

o view information about the modem
 and the Internet port settings: 1.
Launch a web browser from a computer that is connected to the network.
2. Enter 
http://www.routerlogin.net. Manage the Modem and Monitor the Traffic
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Broadband High-Speed DSL Modem Model DM200 
						

							A login window opens.
3. Enter the modem user name and password.
The user name is 
admin. The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select 
ADVANCED > ADVANCED Home. The information onscreen uses the following color coding:
•
A green flag   indicates that Internet connection is fine and no problems exist.
• A red X   indicates that configuration problems exist for Internet connection or the connection is
down.
• An amber exclamation mark   indicates that the Internet port is configured but cannot get an Internet
connection (for example, because the cable is disconnected) or that another situation that requires
your attention occurred.
The following table describes the fields of the two panes on the ADVANCED Home page. Description
Field
Router Information
The 
modem model.
Hardware Version
The version of the modem
 firmware. If you upgrade the firmware on the modem, the
v
ersion changes.
Firmware Version
The version of the modem language for its web pages. If you upgrade the firmware on
modem, the language version might change too.
GUI Language 

Version Manage the Modem and Monitor the Traffic
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Broadband High-Speed DSL Modem Model DM200 
						

							(Continued)
Description
Field
Displays the operation mode (also called the device mode) of the modem:
•Router. The selection from the Device Mode menu on the Device Mode page is
Router (Modem + Router).

This is the default mode.
• Modem. The selection from the Device Mode menu on the Device Mode page is
Modem (Modem only).

 For information about changing the mode, see Disable the
Modem’

s Routing Features and Use the Modem as a DSL Modem Only on page
69 or Reenable the Modem’s Routing Features on page 70.
Oper

ation Mode
LAN Port
The settings of the LAN port. For information about how to configure the LAN settings, see Manage the Modem’s
LAN IP Address Settings on page 58 and Disable the Built-In DHCP Server on page 63. The Media Access Control (MA

C) address. This address is the unique physical address
that is assigned to the Ethernet LAN port.
MAC Address
The IP address that the Ethernet LAN port uses. The default IP address is 192.168.5.1.
IP Address
Displays whether the DHCP server of the modem is enabled for devices that are attached
to the LAN.
DHCP Server
Internet Port
The settings of Internet port. For information about how to configure the Internet settings, see one of the following
sections:
•
Set Up the Modem for DSL Service and Access the Modem on page 13
• Man

ually Set Up an ADSL Internet Connection on page 29
• Man

ually Set Up a VDSL Internet Connection on page 38
The Media Access Control (MA

C) address. This address is the unique physical address
that is assigned to the Internet port.
MAC Address
The IP addresses that the Internet interface uses. If the field does not display an address
or displays 0.0.0.0 as the address, the modem did not obtain a connection for the interface.
IP Address
The type of connection that the Internet interface uses. A connection can be a PPPoE,
PPPoA, or DHCP connection or a fixed IP address connection.
Connection Manage the Modem and Monitor the Traffic
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Broadband High-Speed DSL Modem Model DM200