Netgear Dm200 Broadband High Speed Dsl Modem User Manual

							2
Install and Access the Modem
This chapter describes how you can install and access the  modem and its network.
The chapter contains the following sections:
• Connect to the Modem With an Ethernet Cable
 on page 12
• T
ypes of Logins
 on page 12
• DSL Service
 on page 12
• A
utomatic Internet Setup on page 
13
• Set Up the Modem for DSL Service and Access the Modem on page 13
• Log In to the Modem After Setup to 

View or Change Settings
 on page 20
• Change the Language on page 
21
• Let the Modem Automatically Update Its Firmware on page 21 11 
						

							Connect to the Modem With an Ethernet Cable
During and after installation, you can connect your computer to the modem using an Ethernet cable and
join the modem’s local area network (LAN).
If you set up your computer to use a static IP address, change the settings of your computer so that it uses
Dynamic Host Configuration Protocol (DHCP).
To connect your computer to the modem with an Ethernet cable: 1.
Make sure that the modem
 is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3. Connect the other end of the Ethernet cable to the LAN port on the modem.
Y

our computer connects to the 
modem’s LAN. A message might display on your computer screen to
notify y
ou that an Ethernet cable is connected.
Types of Logins Separate types of logins serve different purposes. This section describes the differences so that you know
which login to use when.
Types of logins:
•ISP login. The login that your Internet service provider (ISP) gave you logs you in to your Internet
ser

vice. Your ISP gave you this login information in a letter or some other way. If you cannot find this
login information, contact your ISP.
• Modem login. This logs you in to the modem’s web pages from a web browser as admin.
DSL Ser

vice
Make sure that your ADSL or VDSL service is active before you install the modem. When your Internet
ser

vice starts, your Internet service provider (ISP) typically gives you all the information that you need to
connect to the Internet. You need the following information to install your modem and connect to the Internet:
• DSL user name and password. This information is included in the welcome letter that your DSL ISP
sent y

ou when you signed up for your service. Record your DSL Internet service account user name
and password.
• Your telephone number or DSL account number. If you do not use voice service, you can use your
DSL account n

umber in place of a phone number.
• Fixed or static IP address settings. These settings are rare and required only for a special deployment
by the ISP. Most ISPs assign IP address settings dynamically.
If you do not know or cannot locate your DSL user name and password, call your DSL Internet service
provider (ISP). Be specific when speaking with your DSL Internet service provider. For example, you could
say, “I need my DSL service user name and password. Can you help me?” Install and Access the Modem
12
Broadband High-Speed DSL Modem Model DM200 
						

							If your provider says that they do not support NETGEAR services, tell them that you need
only your DSL user name and password. You do not need support.
Note
Automatic Internet Setup You can use the NETGEAR installation assistant to set up the modem automa\
tically, or you can use the
modem’s web pages to set up the modem manually.
The NETGEAR installation assistant runs on any device with a web browser and launches the first time that
y

ou set up the Internet connection for your 
modem. For more information, see Set Up the Modem for DSL
Service and Access the Modem
 on page 13. After initial installation and setup, the NETGEAR
 Setup Wizard is always accessible to
assist you with setting up an installation with DSL service. For more information, see Use
the Internet Setup Wizard After Initial Setup on page 
25.
Note
Set Up the Modem f
or DSL Service and Access the Modem
The NETGEAR installation assistant can detect the type of ISP connection\
 and presents pages on which
y

ou can you enter the required information. The following procedure describes common steps that you must
follow for most ISPs, but also includes some uncommon steps that you might need to follow only for some
ISPs. Other uncommon steps such as configuring IPTV options and configuring DHCP Option 61 that are
required only for some ISPs are not included in the following procedure.
The following figure shows the cabling of your modem for DSL service: Figure 5. Modem cabling for DSL service and a computer
If you connect the 
modem to a router or WiFi router instead of directly to a computer,
you can change the device mode of the 
modem. For more information, see Disable
the Modem’
s Routing Features and Use the Modem as a DSL Modem Only on page
69.
Note Install and Access the Modem
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Broadband High-Speed DSL Modem Model DM200 
						

							To connect your modem to a DSL service:
1.
Install an ADSL or DSL microfilter between the phone line and the phone.
The product package contains either an ADSL or DSL microfilter.
2. Use a phone cable to connect the microfilter to the gray DSL port on the modem.
The product pac

kage contains a phone cable.
3. Connect the power adapter to the 
modem and plug it into an electrical outlet.
W
ait for the Power LED   to light solid green, which takes about one minute.
4. If the Power LED does not light, press the Power On/Off button.
5. Chec

k the DSL LED  .
If the 
modem is connected to a DSL service, the DSL LED lights green.
6. Use an Ethernet cable to connect your computer to the yellow Ethernet LAN port on the modem.
The product pac

kage contains a yellow Ethernet cable.
Your computer connects to the modem’s LAN. If the computer is set to a static (fixed) IP address (this setting is uncommon), either
change the computer to obtain an IP address automatically from the modem\
 through
DHCP, or change the IP address of the computer to a static IP address in the\
192.168.5.2–192.168.5.254 range.
Note
7. Launch a web browser. Install and Access the Modem
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Broadband High-Speed DSL Modem Model DM200 
						

							The modem checks the Internet connection.
If the Configuring the Internet Connection page displays, skip to Step 
10. If the page does not display,
see
 Step 8.
8. If the Configuring the Internet Connection page does not display, do the following:
a.In the address field of the web browser, enter 
www.routerlogin.net.
b. When prompted, enter 
admin for the user name and password for the password.
If the Configuring the Internet Connection page displays, skip to Step 10. If the page still does not display,
see
 Step 9.
9. If the browser cannot display the web page, do the following:
a.Make sure that the computer is connected to the Ethernet LAN port of the modem
.
b. Make sure that the Power LED   of the modem is lit solid green.
c. Mak

e sure that your browser does not cache the previous page by closing and reopening the
browser.
d. Clear the browser cache.
e. If the computer is set to a static (fixed) IP address (this setting is uncommon), either change the
computer to obtain an IP address automatically from the 
modem through DHCP, or change the IP
address of the computer to a static IP address in the 192.168.5.2–192\
.168.5.254 range.
10. From the 
Country menu, select the country in which you use the modem.
11. F
rom the Internet Service Provider menu, select the Internet service provider (ISP) that you are using. Install and Access the Modem
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Broadband High-Speed DSL Modem Model DM200 
						

							If your ISP is not in the menu, select Other.
12. Select the Yes radio button.
13. Clic

k the 
Next button. 14.
During the detection and setup process, you must change the password for the modem
 and enable
password recovery by selecting two questions and providing answers. If the Admin Accounting Settings page does not yet display, other pages might display and you might
need to provide more information, in which case you must continue with Step 16. The pages that display
depend on your type of ISP connection and configuration.
To change the password and enable password recovery, do the following:
a.
In the 
New Password field, enter a new password.
The ideal password contains no dictionary words from any language and contains uppercase and
lowercase letters, numbers, and symbols. It can be up to 30 characters.
b. In the 
Confirm New Password field, repeat the password.
We recommend that you write down your new password or save it in some other way so you don’t
forget it.
c. From the 
Security Question #1 menu, select a question.
d. In the first 
Answer field, enter an answer that makes sense to you.
e. From the Security Question #2 menu, select a question that is different from the first one that you
selected.
f. In the second Answer field, enter an answer that makes sense to you.
g. Clic

k the Next button. Install and Access the Modem
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Broadband High-Speed DSL Modem Model DM200 
						

							When the modem is connected to the Internet, the Congratulations! page displays, and you successfully
completed the setup process . 15.
Click the 
Next button.
You are prompted to download and install the free NETGEAR Desktop genie app.
This step concludes a successful setup process. If you are connected to the Internet, you can ignore
Step 16 through Step 19.
16. (Only if page in the f

ollowing figure displays) Specify a full scan to let the NETGEAR installation assistant
find the PVC protocol.
The page that might display asks you if you need the Setup Wizard (which is the same as the NETGEAR
installation assistant) to do a full scan to find the PVC protocol.

 If this page does not display, continue
with
 Step 17. Do the following:
a.
Select the 
Yes radio button.
b. Click the 
Next button.
The 
NETGEAR installation assistant performs a full scan, which might take up to six minutes. 17.
(Only if page in the following figure displays) Specify how to manage problems with the detection of the
Internet connection. Install and Access the Modem
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Broadband High-Speed DSL Modem Model DM200 
						

							The page that might display states that a problem occurred while the wizard was detecting the Internet
connection. If this page does not display, continue with Step 18.
Take one of the following actions:
•
If you did not yet power cycle the modem, do so now:
a. Unplug y
our modem’s power, leaving the modem connected to the wall jack for your Internet
ser

vice.
b. Wait 10 seconds.
c. Plug in your modem’s power and turn on your 
modem.
d. W
ait two minutes.
e. Select the 
I just power cycled the modem and waited for 2 minutes radio button.
f
. Click the Next
 button.
• If you do not need to power cycle the 
modem, do the following:
a. Select the 
None of the above radio button.
b. Click the 
Next button. The Ethernet cable information that is shown in the previous figure does not apply to
the 
modem.
Note
18. (Only if page in the following figure displays) Specify how to manage problems with the detection of the
IP address for the Internet connection. Install and Access the Modem
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Broadband High-Speed DSL Modem Model DM200 
						

							The page that might display states that a problem occurred while the wizard was detecting the Internet
connection IP address. If this page does not display, continue with Step 19.
Take one of the following actions:
•
If your ISP assigned you a fixed (static) IP address, do the following:
a. Select the Yes radio button.
b. Clic
k the Next button. c.
Enter the address information that your ISP gave you for your fixed IP address configuration.
d. Click the 
Next button.
• If y
our ISP did not assign you a fixed IP address or you do not know if your ISP assigned you a fixed
IP address, do the following:
a. Select either the No or the I don’t know
 radio button.
b. Click the Next
 button. Install and Access the Modem
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Broadband High-Speed DSL Modem Model DM200 
						

							c.
Enter the MAC address of the computer or router with which you previously were able to connect
to the Internet. You might find the MAC address on the product label of your device. Enter the
MAC address in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF format.
d. Click the Next button.
19. If the Cong
ratulations! page still does not display and the modem still does not connect to the Internet,
do the following:
a. Review all your settings and make sure that you selected the correct options and entered everything
correctly.
b. Run the NETGEAR installation assistant one more time.
c. Contact y

our ISP to verify that you are using the correct configuration information.
d. Read Troubleshoot the Internet Connection
 on page 97.
e. If problems persist, register your 
NETGEAR product and contact NETGEAR technical support.
Log In to the Modem After Setup to 
View or Change
Settings
After you set up the modem for DSL service, you can view or change the settings for the modem.
T

o log in to the modem: 1.
Launch a web browser from a computer that is connected to the network.
2. Enter 
http://www.routerlogin.net. You can also type http://www.routerlogin.com or http://192.168.5.1. The procedures
in this manual use 
http://www.routerlogin.net.
Note
The nature of the login windo
w that opens depends on your web browser. 3.
Enter the 
modem user name and password. Install and Access the Modem
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Broadband High-Speed DSL Modem Model DM200