Netgear Dm111pspv2 Adsl2 Plus Ethernet Modem User Manual

							Troubleshooting
71  Broadband ADSL2+ Modem DM111PSPv2
-     Make sure that the LAN port LED is on. If the LED is off, follow the instructions in 
Ethernet LED Is Off on page 67.
-     Check that the corresponding link LEDs are on for your network interface card 
and for the hub ports (if any) that are connected to your workstation and modem.
•     Wrong network configuration
-     Verify that the Ethernet card driver software and TCP/IP software are both 
installed and configured on your PC or workstation.
-     Verify that the IP address for your modem and your workstation are correct and 
that the addresses are on the same subnet.
Test the Path from Your Computer to a Remote Device
After you verify that the LAN path works correctly, test the path from your PC to a remote 
device. In the Windows Run screen, type:
ping -n 10 IP address
where IP address is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as described in Test the LAN Path to Your Modem 
on page 70 display. If you do not receive replies:
•     Check that your PC has the IP address of your modem listed as the default broadband 
ADSL2+ modem. If the IP configuration of your PC is assigned by DHCP, this information 
is not visible in your PC’s Network Control Panel. Verify that the IP address of the modem 
is listed as the default modem.
•     Check that the network address of your PC (the portion of the IP address specified by the 
netmask) is different from the network address of the remote device.
•     Check that your cable or DSL modem is connected and functioning.
•     If your ISP assigned a host name to your PC, enter that host name as the account name 
in the Basic Settings screen.
•     Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many 
broadband ISPs restrict access by allowing traffic only from the MAC address of your 
modem, but some additionally restrict access to the MAC address of a single PC 
connected to that modem. In this case, configure your modem to clone or spoof the MAC 
address from the authorized PC. 
Cannot Log in
If you cannot log in to the broadband ADSL2+ modem from a computer on your local 
network, check the following:
•     The modem is plugged in and it is on.
•     You are using the correct login information. The login name is admin, and the password 
is password. Make sure that Caps Lock is off when you enter this information. 
						

							Troubleshooting72
Broadband ADSL2+ Modem DM111PSPv2 
•     
Check the Ethernet connection between the computer and the  modem. The Ethernet LED 
should light up to show your connection.
•     Your computer’s IP address is on the same subnet as the  modem.
  If you are using the 
recommended addressing scheme, your computer’s address should be in t\
he range 
192.168.0.2 to 192.168.0.254.
•     If the computer IP address is 169.254.x.x, recent versions of Windows an\
d Mac OS  generate and assign an IP address when the computer cannot reach a DHCP \
server. The 
auto-generated addresses are in the range 169.254.x.x. If your IP addres\
s is in this 
range, check the connection from the computer to the  modem, and reboot your computer.
•     If your modem’
 s IP address was changed and you do not know the current IP address, 
clear the modem’s  configuration to factory defaults as explained in Factory Settings on 
page   75. This sets the  modem’
 s IP address to 192.168.0.1.
•     Make sure that your browser has Java, JavaScript, or ActiveX enabled. If\
 you are using  Internet Explorer, click  Refresh to be sure that the Java applet is loaded.
•     Try closing the browser and relaunching it.
Changes Not Saved
If the modem  does not save the changes you make in the modem  interface, check the 
following:
•     When entering configuration settings, always click the  Apply button before moving to 
another screen or tab, or your changes are lost. 
•     Click the Refresh  or Reload button in the web browser. The changes might have 
occurred, but the old settings might be in the web browser’s cache.
Firmware Needs to Be Reloaded
When you attempt to connect to the Internet, the browser might display a\
 message similar to 
the ofollowing figure telling you that you need to reload the  modem’s firmware. This means a 
problem has been detected with the modem’s  firmware.
Figure 12. Reload firmware 
						

							Troubleshooting
73  Broadband ADSL2+ Modem DM111PSPv2
To reload the firmware:
1. If you already have the firmware file on your PC, go directly to step 2. If you do not have 
the firmware file on your PC, obtain the firmware from the NETGEAR support site at 
http://www.netgear.com/support through another working Internet connection.
2. Click Browse.
3. Navigate to the firmware file. 
4. Click Upgrade. A progress bar displays. The reload takes about 5 minutes to complete. 
When the firmware recovery is completed, the login screen displays so you can log in. 
Incorrect Date or Time
Select Security > Schedule to display the current date and time. The modem uses the 
Network Time Protocol (NTP) to obtain the current time from one of several network time 
servers on the Internet. Each entry in the log is stamped with the date and time of day. 
Problems with the date and time function can include the following:
•     Date shown is January 1, 2000. This means the modem has not yet successfully reached 
a network time server. Check that your Internet access is configured correctly. If you have 
just completed configuring the modem, wait at least 5 minutes, and check the date and 
time again.
•     Time is off by one hour. The modem does not automatically sense daylight savings time. 
In the Schedule screen, select the Adjust for Daylight Savings Time check box. 
						

							74
A
A.   Technical Specifications
This appendix includes the factory default settings, technical specifications for the modem, 
related documents, and instructions for wall-mounting the unit.
This appendix contains the following sections:
•     Factory Settings 
•     Technical Specifications  
						

							Technical Specifications75
Broadband ADSL2+ Modem DM111PSPv2
Factory Settings
You can return the modem to its factory settings. Use the end of a paper\
 clip or a similar 
object to press and hold the 
Restore Factory Settings button for at least 7 seconds. The 
modem resets, and returns to the factory settings.
 Your device will return to the factory 
settings shown in the following table.
FeatureDefault Behavior
Modem Login User login URL http://www.routerlogin.net or http://www.routerlogin.com
User name (case-sensitive) admin 
Login password (case-sensitive) password
Internet Connection WAN MAC address Use default address
WAN MTU size 1492
Port speed AutoSense
Local Network (LAN) Lan IP 192.168.0.1
Subnet mask 255.255.255.0
RIP direction None
RIP version Disabled
RIP authentication None
DHCP server Enabled
DHCP starting IP address 192.168.0.2
DHCP ending IP address 192.168.0.254
DMZ  Disabled
Time zone GMT-8 Pacific time
Time zone adjusted for Daylight Saving 
time Disabled
SNMP Disabled
Firewall Inbound (from the Internet) Disabled (except traffic on port 80, the HTTP port)
Outbound (out to the Internet) Enabled (all)
Source MAC filtering Disabled 
						

							Technical Specifications76
Broadband ADSL2+ Modem DM111PSPv2
Technical Specifications
FeatureSpecification
Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE or PPPoA, RFC 1483 Bridged or 
Routed Ethernet, and RFC 1577 Classical IP over ATM
Power adapter (North America) 120V, 60 Hz, input
12 V @1.0A output
Dimensions 5.79 x3.76 x 1.2 inches (47 x 95.5 x 30.5 mm)
Weight 0.42 lbs (190 grams)
Operating temperature 0° to 40° C (32º to 104º F)
Operating humidity 10% to 90% relative humidity, noncondensing
Storage temperature -20° to 70° C (-4º to 158º F)
Storage humidity 5 to 95% relative humidity, noncondensing
Meets requirements of FCC Part 15 Class B; VCCI Class B; EN 55 022 (CISPR 22), Class B
LAN 10BASE-T or 100BASE-Tx, RJ-45
WAN DSL, RJ-11, pins 2 and 3 
ITU 992.1 (G.dmt) Annex A, ITU 992.2 (G.lite), ITU 992.3 ADSL2 
(G.dmt.bis), ITU 992.5 ADSL2+ 
						

							77
B
B.   Notification of Compliance
NETGEAR Wired Products
Regulatory Compliance Information
This section includes user requirements for operating this product in accordance with National 
laws for usage of radio spectrum and operation of radio devices. Failure of the end-user to 
comply with the applicable requirements may result in unlawful operation and adverse action 
against the end-user by the applicable National regulatory authority.
This products firmware limits operation to only the channels allowed in a particular Region or 
Country.  Therefore, all options described in this users guide may not be available in your 
version of the product.
FCC Requirements for Operation in the United States 
FCC Information to User
This product does not contain any user serviceable components and is to be used with 
approved antennas only. Any product changes or modifications will invalidate all applicable 
regulatory certifications and approvals
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must 
accept any interference received, including interference that may cause undesired operation.
FCC Guidelines for Human Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled 
environment. This equipment should be installed and operated with minimum distance of 20 
cm between the radiator and your body. 
This transmitter must not be co-located or operating in conjunction with any other antenna or 
transmitter. 
FCC Declaration Of Conformity
We, NETGEAR, Inc., 350 East Plumeria Drive, San Jose, CA 95134, declare under our sole 
responsibility that the Broadband ADSL2+ Modem DM111PSPv2 complies with Part 15 of 
FCC Rules. 
Operation is subject to the following two conditions:
•     This device may not cause harmful interference, and 
						

							Notification of Compliance
78 Broadband ADSL2+ Modem DM111PSPv2
•     This device must accept any interference received, including interference that may cause 
undesired operation.
FCC Radio Frequency Interference Warnings & Instructions
This equipment has been tested and found to comply with the limits for a Class B digital 
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide 
reasonable protection against harmful interference in a residential installation. This 
equipment uses and can radiate radio frequency energy and, if not installed and used in 
accordance with the instructions, may cause harmful interference to radio communications. 
However, there is no guarantee that interference will not occur in a particular installation. 
If this equipment does cause harmful interference to radio or television reception, which can 
be determined by turning the equipment off and on, the user is encouraged to try to correct 
the interference by one or more of the following methods:
•     Reorient or relocate the receiving antenna.
•     Increase the separation between the equipment and the receiver.
•     Connect the equipment into an electrical outlet on a circuit different from that which the 
radio receiver is connected.
•     Consult the dealer or an experienced radio/TV technician for help.
Modifications made to the product, unless expressly approved by NETGEAR, Inc., could void 
the users right to operate the equipment.
Canadian Department of Communications Radio Interference Regulations
This digital apparatus, Broadband ADSL2+ Modem DM111PSPv2, does not exceed the Class B 
limits for radio-noise emissions from digital apparatus as set out in the Radio Interference 
Regulations of the Canadian Department of Communications.
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada
European Union
The Broadband ADSL2+ Modem DM111PSPv2 complies with essential requirements of EU EMC 
Directive 2004/108/EC and Low Voltage Directive 2006/95/EC as supported by applying the 
following test methods and standards:
•     EN55022: 2006 / A1: 2007
•     EN55024: 1998 / A1: 2001 / A2 : 2003
•     EN60950-1: 2005 2nd Edition
•     EN 61000-3-2:2006
•     EN 61000-3-3:1995 w/A1: 2001+A2: 2005
GPL License Agreement
GPL may be included in this product; to view the GPL license agreement go to 
ftp://downloads.netgear.com/files/GPLnotice.pdf.  
						

							Notification of Compliance
79 Broadband ADSL2+ Modem DM111PSPv2
For GNU General Public License (GPL) related information, please visit 
http://support.netgear.com/app/answers/detail/a_id/2649. 
						

							80
Index
A
AC power adapter input 8
accessing remote computer 29
addresses, DNS 23
ADSL microfilters 10
cabling 11
described 10
ADSL port 8
ADSL settings 24
ADSL statistics, viewing 50
alerts, emailing 41
Application Level Gateway (ALG), disabling 55
attached devices, viewing 51
automatic firmware checking 44
automatic Internet connection 20
B
back panel 8
backing up configuration 47
Basic Settings screen
described 22
manual setup 21
blocking
content and services 27
keywords, examples 28
box contents 7
C
cabling
Ethernet 12
phone line 11
changes not saved, router 72
compliance 77
configuration file 47, 48
managing 47
connection, Internet 16
content filtering 27
country setting 20
CU-SeeMe 36
D
date and time 73
daylight savings time 39, 73
default demilitarized zone (DMZ) server 55
default factory settings 75
deleting configuration 48
denial of service (DoS)
port scans 54
protection 27
diagnostic utilities 52
disabling
firewalls 23
SIP ALG 55
DNS servers 29
Domain Name Server (DNS) addresses 23, 56
DSL port settings 49
Dynamic DNS 56
Dynamic Host Configuration Protocol (DHCP) server 
58
E
email notices 41
erasing configuration 48
Ethernet cable 12
F
factory default settings
restoring 48
factory settings
list of 75
restoring 8
filtering content 27
firewalls
CU-SeeMe connection 36
IM ports 34
inbound rules 34, 35, 36
outbound rules 36
rules 33
firmware
automatic check 44
reload firmware message 72