Netgear Dm111pspv2 Adsl2 Plus Ethernet Modem User Manual

							350 East Plumeria Drive
San Jose, CA 95134
USAAugust 2011
202-10913-01
v1.0
Broadband ADSL2+ Modem 
DM111PSPv2
User Manual 
						

							2 Broadband ADSL2+ Modem DM111PSPv2 
© 2011 NETGEAR, Inc.  All rights reserved
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated 
into any language in any form or by any means without the written permission of NETGEAR, Inc.
Technical Support
Thank you for choosing NETGEAR. To register your product, get the latest product updates, get support online, or 
for more information about the topics covered in this manual, visit the Support website at 
http://support.netgear.com.
 
Phone (US & Canada only): 1-888-NETGEAR
Phone (Other Countries): Check the list of phone numbers at 
http://support.netgear.com/app/answers/detail/a_id/984.
Trademarks
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of 
NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change 
without notice. Other brand and product names are registered trademarks or trademarks of their respective 
holders. © 2011 NETGEAR, Inc. All rights reserved.
Statement of Conditions
To improve internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes 
to the products described in this document without notice. NETGEAR does not assume any liability that may occur 
due to the use, or application of, the product(s) or circuit layout(s) described herein. 
						

							    Contents   |   3
Contents
Chapter 1 Hardware Setup
Unpack Your New Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7
Hardware Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Label  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Back Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Front Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  9
ADSL Microfilters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
One-Line ADSL Microfilter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
Two-Line ADSL Microfilter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
Cable Your Broadband ADSL2+ Modem to a Computer . . . . . . . . . . . . . .  11
Cable Your Modem to a Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13
Chapter 2 Modem Internet Setup
Modem Setup Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
Gather ISP Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
NETGEAR Genie CD Setup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
View or Change Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
Settings Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
Log In to the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
Upgrade Modem Firmware  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
Modem Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Manual Setup (Basic Settings)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  21
ADSL Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  24
Unsuccessful Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  25
Change Password and Login Time-Out  . . . . . . . . . . . . . . . . . . . . . . . . . .  25
Log Out Manually  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26
Types of Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26
Chapter 3 Security Settings
Keyword Blocking of HTTP Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
Delete a Keyword or Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
Specify a Trusted Computer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  29
Firewall Rules to Control Network Access . . . . . . . . . . . . . . . . . . . . . . . . .  29
Remote Computer Access Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  29
Open Inbound Ports (Port Forwarding) . . . . . . . . . . . . . . . . . . . . . . . . .  30
Inbound Rules to Permit External Host Communications  . . . . . . . . . . .  32 
						

							4 Broadband ADSL2+ Modem DM111PSPv2
How Inbound Rules Differ from Outbound Rules . . . . . . . . . . . . . . . . . . 33
Configure Firewall Rules  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Inbound Rules (Port Forwarding) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Outbound Rules (Service Blocking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Configure Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Set the Time Zone  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Schedule Firewall Services  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Enable Security Event Email Notification . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter 4 Network Maintenance
Upgrade the Modem Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Turn Off Automatic Firmware Checking . . . . . . . . . . . . . . . . . . . . . . . . . 44
Automatic Firmware Checking On  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Manually Check for Firmware Upgrades  . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Manage the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Back Up  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Erase  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
View Modem Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
View Attached Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Run Diagnostic Utilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Chapter 5 Advanced Settings
WAN Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
LAN Setup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Access Modem Interface on Additional Port. . . . . . . . . . . . . . . . . . . . . . 58
Use Modem as DHCP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Reserved IP Address Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Static Routes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Static Route Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Configure Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Universal Plug and Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Change the Device Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Chapter 6 Troubleshooting
Modem Is Off  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Power LED Is Off  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Power LED Is Red  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Ethernet LED Is Off  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
No Internet Connection  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
DSL Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Internet LED Is Red  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Cannot Obtain an Internet IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Debug PPPoE or PPPoA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 
						

							5 Broadband ADSL2+ Modem DM111PSPv2
Cannot Load an Internet Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
TCP/IP Network Not Responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Test the LAN Path to Your Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Test the Path from Your Computer to a Remote Device  . . . . . . . . . . . . 71
Cannot Log in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Firmware Needs to Be Reloaded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Incorrect Date or Time  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Appendix A Technical Specifications
Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Appendix B Notification of Compliance
Index 
						

							6
1
1.   Hardware Setup
Getting to know your modem
The Broadband ADSL2+ Modem DM111PSPv2 provides you with an easy and secure way to set 
up a wireless home network with fast access to the Internet over a high-speed digital subscriber 
line (DSL). It has a built-in DSL modem, is compatible with all major DSL Internet service 
providers, lets you block unsafe Internet content and applications, and can protect the devices 
(PCs, gaming consoles, and so on) that you connect to your home network. 
If you have not already set up your new modem using the installation guide that comes in the 
box, this chapter walks you through the hardware setup. 
Chapter 2, Modem Internet Setup, 
explains how to set up your Internet connection.
For more information about the topics covered in this manual, visit the support website at 
http://support.netgear.com. If you want instructions about how to wall-mount your modem, see 
Wall-Mount Your Router at http://support.netgear.com/app/answers/detail/a_id/18725.
This chapter contains the following sections:
•     Unpack Your New Modem 
•     Hardware Features 
•     ADSL Microfilters 
•     Cable Your Broadband ADSL2+ Modem to a Computer 
•     Cable Your Modem to a Router 
						

							Hardware Setup7
 Broadband ADSL2+ Modem DM111PSPv2
Unpack Your New Modem
Your box should contain the following items:
•     Broadband ADSL2+ Modem DM111PSPv2
•     
AC power adapter (plug varies by region)
•     Category 5 (Cat 5) Ethernet cable
•     Telephone cable with RJ-11 connector
•     Microfilter/splitter
•     Installation guide with cabling and modem setup instructions
•     Resource CD  with NETGEAR Genie setup
If any of the parts are incorrect, missing, or damaged, contact your NET\
GEAR dealer. Keep 
the carton, including the original packing materials, in case you need t\
o return the product for 
repair. See ADSL Microfilters on page  10 for information about where to place and how to 
position your modem.
Resource CD
Filter/splitter Modem stand
Ethernet cable Power adapter
Telephone cable ADSL2+ modem
Figure 1. Review the box contents 
						

							Hardware Setup8
Broadband ADSL2+ Modem DM111PSPv2 
Hardware Features
Before you cable your modem, take a moment to become familiar with the l\
abel and the front 
and back panels. Pay particular attention to the LEDs on the front panel\
.
Label
The label on the bottom of the modem shows the MAC address and serial nu\
mber.
Back Panel
The back panel has the On/Off button and port connections as shown in th\
e figure.
12
4
3
Figure 2. Back panel port connections
Viewed from left to right, the rear panel contains the following element\
s:
1.  RJ-11 asynchronous DSL (ADSL) port for connecting the modem to a DSL l\
ine
Note:   An ADSL port is capable of sending data over a DSL line at one 
speed and receiving it at another speed. 
2.  Restore Factory Settings button
3.  One Ethernet RJ-45 Ethernet port for cabling the  modem t
 o a computer
4.  AC power adapter input 
						

							Hardware Setup9
 Broadband ADSL2+ Modem DM111PSPv2
Front Panel
The modem front panel has the status LEDs and icons shown in the followi\
ng figure.
Power Ethernet DSL Internet
Figure 3. Front panel LED Icons
The following table describes the LEDs and icons on the front panel from\
 left to right.
Table 1.  LEDs
LEDDescription
Power
• Solid green . Power is supplied to the modem.
•  Solid red. POST (power-on self-test) failure or a device malfunction has occurr\
ed.
•  Off . Power is not supplied to the modem.
•  Restore factory settings. The LED blinks momentarily when the Restore Factory 
Settings button on the bottom of the unit is pressed for 6 seconds. The \
Power LED then 
blinks red three times when the Restore Factory Settings button is relea\
sed and then 
turns green as the gateway resets to the factory defaults.
Ethernet
•  Solid green . The port has detected an Ethernet link with a device.
•  Blinking green . Data is being transmitted or received.
•  Off . No link is detected on the port.
DSL
•  Solid green . You have a DSL connection. In technical terms, the DSL port is 
synchronized with an ISP’s network-access device.
•  Blinking green . Indicates that the broadband ADSL2+ modem is negotiating the best 
possible speed on the DSL line.
•  Off . The unit is off or there is no DSL connection.
Internet
•  Solid green . You have an Internet connection. If this connection is dropped due to \
an 
idle time-out but the DSL connection is still present, the light stays g\
reen. If the Internet 
connection is dropped for any other reason, the light turns off.
•  Blinking green . Data is being transmitted over the DSL port.
•  Solid red. The Internet (IP) connection failed. See  No Internet Connection on page 67 
for troubleshooting information.
•  Off . No Internet connection is detected or the device is in bridge mode (a\
n external 
device handles the ISP connection). 
						

							Hardware Setup10
Broadband ADSL2+ Modem DM111PSPv2 
ADSL Microfilters
If this is the first time you have cabled a wireless modem between a DSL\
 phone line and your 
computer or laptop, you might not be familiar with ADSL microfilters. If\
 you are, you can skip 
this section and proceed to Cable Your Broadband ADSL2+ Modem to a Computer on 
page  
11.
An ADSL microfilter is a small in-line device that filters DSL interfere\
nce out of standard  phone equipment that shares the same line with your DSL service. Every t\
elephone device 
that connects to a telephone line that provides DSL service needs an ADS\
L microfilter to filter 
out the DSL interference. Example devices are telephones, fax machines, \
answering 
machines, and caller ID displays. Note that not every phone line in your\
 home necessarily 
carries DSL service. That depends on the DSL service setup in your home.\
Note:   Often the ADSL microfilter is included in the box with the modem. If 
you purchased the broadband ADSL2+ modem in a country where a 
microfilter is not included, you have to acquire the ADSL microfilter 
separately.
One-Line ADSL Microfilter
Plug the ADSL microfilter into the wall outlet and plug your phone equip\
ment into the jack 
labeled Phone. The modem plugs directly into a separate DSL line. Pluggi\
ng the wireless 
modem modem into the phone jack blocks the Internet connection. If you d\
o not have a 
separate DSL line for the modem, the best thing to do is to use an ADSL \
microfilter with a 
built-in splitter (see the next paragraph).
Plugs into DSL line
Figure 4. One-line ADSL microfilter
Second best when you do not have a separate DSL line for the modem is to\
 get a separate 
splitter. To use a one-line filter with a separate splitter, insert the \
splitter into the phone outlet, 
connect the one-line filter to the splitter, and connect the phone to th\
e filter. 
Two-Line ADSL Microfilter
Use an ADSL microfilter with a built-in splitter when there is a single \
wall outlet that provides 
connectivity for both the broadband ADSL2+ modem and your telephone equi\
pment. Plug the