Netgear Ac1450 802 11ac Dual Band Gigabit Smart Wifi Router User Manual

Advanced Settings
111  AC1450 Smart WiFi Router
4.(Optional) If your ISP charges for extra data volume when you make a new connection, 
enter the extra data volume in MB in the Round up data volume for each connection by field.
5.In the Traffic Counter section, set the traffic counter to begin at a specific time and date.
If you want the traffic counter to start immediately, click the Restart Counter Now button.
6.In the Traffic Control section, specify whether the router should issue a warning message...

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10.   Troubleshooting
This chapter provides information to help you diagnose and solve problems you might have with 
your router. If you do not find the solution here, check the NETGEAR support site at 
http://support.netgear.com for product and contact information.
This chapter contains the following sections:
•Quick Tips 
•Troubleshoot with the LEDs 
•Cannot Log In to the Router 
•Cannot Access the Internet 
•Changes Not Saved 
•Wireless Connectivity 
•Troubleshoot Your Network Using the Ping...

Troubleshooting
11 3  AC1450 Smart WiFi Router
Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
When you need to restart your network, follow this sequence:
1.Turn off and unplug the modem. 
2.Turn off the router.
3.Plug in the modem and turn it on. Wait 2 minutes.
4.Turn on the router and wait 2 minutes.
Check Ethernet Cable Connections
If your device does not power on, make sure that the Ethernet cables are securely plugged 
in. 
•The...

Troubleshooting11 4
AC1450 Smart WiFi Router 
Troubleshoot with the LEDs
After you turn on power to the router, the following sequence of events \
should occur:
1. When power is first applied, verify that the Power/T
 est LED  is lit.
2. V
erify that the Power/Test LED turns amber within a few seconds, indicating that the self-test \
is running.
3. After approximately 30 seconds, verify the following:
• The Power LED is lit solid green.
• The Internet LED is lit.
• The Wireless LED is lit unless you...

Troubleshooting
11 5  AC1450 Smart WiFi Router
LEDs Never Turn Off
When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all 
the LEDs stay on, this indicates a fault within the router.
If all LEDs are still on 1 minute after power-up:
•Cycle the power to see if the router recovers.
•Press and hold the Reset button.
The router returns to its factory settings and restarts. For more information, see 
Troubleshoot Your Network Using the Ping Utility on page 120.
If the...

Troubleshooting
11 6 AC1450 Smart WiFi Router 
Cannot Log In to the Router
If you are unable to log in to the router from a computer on your local network, check the 
following:
•If you are using an Ethernet-connected computer, check the Ethernet connection 
between the computer and the router.
•Make sure that the IP address of your computer is on the same subnet as the router. If 
you are using the recommended addressing scheme, your computer’s address should be 
in the range of 192.168.1.2 to...

Troubleshooting
11 7  AC1450 Smart WiFi Router
4.Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has 
not obtained an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or 
DSL modem to recognize your new router by restarting your network. For more information, 
see 
Sequence to Restart Your Network on page 11 3.
If your router is still unable to obtain an IP address from the ISP, the problem...

Troubleshooting
11 8 AC1450 Smart WiFi Router 
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.Select Administration > Router Status.
2.Click Connection Status. 
3.Check to see if your PPPoE connection is up and working.
4.If any of the field s on the Connection Status screen indicate Failed, you can attempt to 
reconnect by clicking Connect. The router continues to attempt to connect indefinitely.
5.If you cannot connect...

Troubleshooting
11 9  AC1450 Smart WiFi Router
Changes Not Saved
If the router does not save the changes you make in the router interface, check the following:
•When entering configuration settings, always click the Apply button before moving to 
another screen or tab, or your changes are lost. 
•Click the Refresh or Reload button in the web browser. The changes might have 
occurred, but the old settings might be in the web browser’s cache.
Wireless Connectivity
If you are having trouble connecting...

Troubleshooting
120 AC1450 Smart WiFi Router 
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to 
the designated device. The device then responds with an echo reply. You can easily 
troubleshoot a network is easy using the ping utility in your computer or workstation. 
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up 
correctly.
To...