NEC Variable Forward No Answer Operations Guide
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VARIABLE FORWARD NO ANSWER OPERATIONS GUIDE NEC America, Inc. NDA-30155-001 Revision 1.0 July, 2000 Stock # 200877
LIABILITY DISCLAIMER NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for the exclusive use of its employees and customers. The information contained herein is the property of NEC America, Inc. and shall not be reproduced without prior written approval from NEC America, Inc. NEAX and D term are registered trademarks of NEC Corporation. © 2000 NEC America, Inc. Printed in the USA All other brand or product names are or may be trademarks or registered trademarks of, and are used to identify products or services of, their respective owners.
NDA-30155 Revision 1.0Page i Variable Forward No Answer Operations Guide CONTENTS TABLE OF CONTENTS Page Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 General Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Chapter 2 - Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 UAP Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 PBX Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 3 - Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Database Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Application Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 User Defined Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Modifying the Installed Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Database Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Looking at your Default Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Building a Master Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Sample Database Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Specifying the Application Database Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Processing the Application Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Installing the Application Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Ongoing Configuration Management Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Application Start-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 User Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Appendix A - Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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NDA-30155 Revision 1.0Page iii Variable Forward No Answer Operations Guide FIGURES LIST OF FIGURES Figure TitlePage 1-1 Open Application Interface (OAI) Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2-1 APM Administration Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2-2 Installation of Applications/Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2-3 Release Media Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2-4 Install Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2-5 Processing Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2-6 APM Administration Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3-1 System Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 3-2 Application Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 3-3 Configuration Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 3-4 vfna/Database Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 3-5 vfna/User Defined . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 3-6 Administration Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 3-7 System Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 3-8 Application Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 3-9 Configuration Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 3-10 Administration Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3-11 System Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 3-12 Database Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 3-13 Master File Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 3-14 vfnadb_m Database Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 3-15 System Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 3-16 Database Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3-17 Process Application Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3-18 Database Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3-19 Install Application Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3-20 System Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
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NDA-30155 Revision 1.0Page 1
Variable Forward No Answer Operations Guide Introduction
Chapter 1 Introduction
The Variable Forward No Answer (VFNA) application allows a configurable
amount of time a call rings a phone before it gets forwarded to another extension.
Overview
The VFNA application detects incoming calls and sets a timer according to the
value that corresponds to the extension receiving the call. The timer value is
maintained in the Application Platform Manager (APM) database. If and when the
timer times-out, the call is transferred to an extension defined in the APM database.
This overcomes the switch limitation of a forward no answer global delay variable
for all extensions.
The VFNA application is primarily designed to provide a back-up or fail-safe
method of detecting external equipment failures that result in phones ringing
unanswered. For example, if an IVR system goes down, calls to the IVR will ring
unanswered. With the VFNA application, the stations that are ports in the IVR will
be transferred to a manned extension or the operator.
Note: If the extensions that use VFNA have a forward no answer function, this function
must remain off.
Note:If stations are transferred to voice mail, there is no voice mail integration. The
caller would be transferred to voice mail as if they directly called voice mail.
The VFNA application works inside the general OAI system (Figure 1-1).
Figure 1-1 Open Application Interface (OAI) Architecture
NEC NEAX2400 ICS
UAP
OAI Link
Ethernet
NEC NEAX2400 ICS/IMX
Page 2NDA-30155 Revision 1.0 Introduction Variable Forward No Answer Operations Guide How to Use this Manual This guide is designed to make the installation and configuration process easy to understand and simple to use. There are examples of the screens displayed during the installation, with step-by-step instructions for the procedures you will need to perform. Manual OrganizationChapter 1 - Introduction This chapter outlines how to use this manual, including the actual manual organization, chapter layout, and conventions. Chapter 2 - Installation This chapter describes how to install the VFNA application. Chapter 3 - Configuration This chapter describes how to configure the VFNA application. Appendix A - Glossary The appendix has a glossary of key terms. General ConventionsThis guide uses the following conventions: Related Documentation Various OAI documents such as: • Directory Dialer: An Open Application Interface (OAI) User Guide ITEMTYPEFACE or CONVENTION EXAMPLE Book titlesItalics Variable Forward No Answer Operations Guide User Input, variablesBoldfaceEnter password at the prompt. Menu names, Window titles, field namesCapitalized Options menu, Line Status window, User ID field Any screen output generated by the VFNA application Courier NewA message or prompt that is displayed by the Dterm. For example:
NDA-30155 Revision 1.0Page 3 Variable Forward No Answer Operations Guide Installation Chapter 2 Installation This chapter provides step-by-step instructions for installing the VFNA application. Installation Requirements The minimum configuration requirements for each of these groups are specified below. UAP Basic ConfigurationThe VFNA application requires a UAP 1000 Server. PBX Basic ConfigurationThe VFNA application requires the following for PBX basic configuration. A NEAX2400 ICS/IMS with OAI compatible software An Interface Processor (IP) Unit (or OAI module) Specific hardware associated with the IP varies with the NEAX configuration -- NEAX2400 ICS or NEAX2400 IMX Detailed lists of the hardware are provided in the OAI Module Installation Manual for the NEAX2400 IMS. Installation Procedure Use the following steps to install the VFNA application. 1. Go to the APM Administration Main Menu screen (Figure 2-1). Note:See the Applications Manager documentation for more information on this screen.
Page 4NDA-30155 Revision 1.0 Installation Variable Forward No Answer Operations Guide Figure 2-1 APM Administration Main Menu 2. Type I to select the install option, then press Enter. The Installation of Applications/Packages screen displays (Figure 2-2). Figure 2-2 Installation of Applications/Packages 3. At the Enter Package to be installed prompt, type in applications and then press Enter. The Release Media Devices screen displays (Figure 2-3).