NEC Second Party Alert User And Installation Guide
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SECOND PARTY ALERT An Open Application Interface (OAI) User and Installation Guide NEC America, Inc. NDA-30041-005 Revision 5 July, 1999 Stock # 241719
LIABILITY DISCLAIMER NEC America reserves the right to change the specifications, functions, or features in this document at any time without notice. NEC America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America and shall not be reproduced without prior written approval from NEC America. Copyright 1999 NEC America, Inc.
NDA-30041 Revision 5Page i Second Party Alert User and Installation Guide CONTENTS TABLE OF CONTENTS Page Chapter 1 - OPERATING PROCEDURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Start Second Party Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Caller Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Browse List of Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Signal an Internal Caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Return Call to an Internal Caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Return Call to an Outside Caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Quit Second Party Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Display Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Internal Call Display Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 External Call Display Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 CCIS Call Display Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Function Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Chapter 2 - INSTALLATION AND CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Access System Administration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Change Facility Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Configure Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Chapter 3 - DATABASE REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Name Display Database Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Phone Line Database Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Tenant Number Database Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Chapter 4 - MAT ASSIGNMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 AIPT Command: (Assignment of Interface I/O Port Data in IP) . . . . . . . . . . . . . . . . . . . . . . . . . . 34 ASYD Command: Assignment of System Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 ASDT Command: Assignment of Station Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 AOKC Command: (Assignment of OAI Key Codes) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 AKYD Command: (Assignment of D term Function Key) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 ASHU Command: Assignment of Station Hunting-Group Data . . . . . . . . . . . . . . . . . . . . . . . . . . 36
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NDA-30041 Revision 5Page iii Second Party Alert User and Installation Guide FIGURES LIST OF FIGURES Figure TitlePage 1-1 Dterm Telephone Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1-2 Caller ID SPA Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1-3 Example of SPA Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1-4 Signal Internal Caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1-5 Placing an Internal Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1-6 Placing an Outside Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1-7 Dterm Telephone Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1-8 Dterm Display (Internal Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1-9 Dterm Display (External Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1-10 Dterm Display (CCIS Call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1-11 Dterm Keypad Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2-1 Active Application Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 2-2 Password Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 2-3 Previous Version Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2-4 Delete Previous Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2-5 Saved Previous Version Confirmation Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2-6 Database Exists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2-7 Verify MSF Op-code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2-8 Confirm OAI Key Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2-9 Verify Chime Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2-10 Secondary Line Chime Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 2-11 Local Area Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 2-12 Verify Trunk Access Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 2-13 Local Call Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 2-14 SPA Auto-Config (New Config) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 2-15 SPA Auto-Config Complete (New Config) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 2-16 SPA Auto-Config (Existing Config) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 2-17 SPA Auto-Config Complete (Existing Config) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 2-18 Database Template Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 4-1 OAI Function Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 4-2 OAI Function Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
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NDA-30041 Revision 5Page 1 Second Party Alert User and Installation Guide OPERATING PROCEDURES Chapter 1 OPERATING PROCEDURES Introduction Second Party Alert (SPA) allows you to identify the person who is calling on another line without interrupting the current call. If you receive a call on a secondary line while you are on the phone, you can press a function key that enables SPA to identify the caller on the D term Liquid Crystal Display (LCD) panel. Information can be displayed on more than one caller. Each time you press the function key, SPA displays the name and extension of the next caller. The calls are displayed in the order in which they are received. You can also use SPA to send a signal to an internal caller that you are on another line and cannot answer. SPA then enables you to return the unanswered call later with the press of a key. Note: SPA can work in conjunction with the OAI Name Display application which displays names and extensions on the Dterm. If Name Display is installed, SPA uses its database of employee names and extensions. If Name Display is not available, you must create an employee name and extension database for SPA during installation.
Page 2NDA-30041 Revision 5 OPERATING PROCEDURES Second Party Alert User and Installation Guide Procedures The following procedures outline the steps for using Second Party Alert (SPA). Start Second Party AlertYou can start SPA at any time, even if you are already speaking on a line, by pressing the Dterm key assigned to SPA. If you are not sure which key to use, see your system administrator. Figure 1-1 Dterm Telephone Set Caller IdentificationIf you are speaking to someone, and receive a internal or external call, SPA will display a message on the Dterm. The display has the format as specified in section Display Format on page 7 with a blank call signal. Some typical examples are: Figure 1-2 Caller ID SPA Display 123 456 789 *0# To start SPA, press the assigned Dterm key at any time. 1 SMITH 3805 10:00 AM WED 30 1 (903) 555-1234 10:00 AM WED 30 1 CCIS #49234 10:00 AM WED 30
NDA-30041 Revision 5Page 3 Second Party Alert User and Installation Guide OPERATING PROCEDURES Browse List of CallersWhen you are using SPA, information about incoming and outgoing calls displays on the Dterm LCD. Figure 1-3 illustrates a typical SPA display: Figure 1-3 Example of SPA Display In the illustration above, a person named Smith is calling on line 1 from extension 3805. For more information about the items shown on the LCD, see “Display Formats” on page 7. To browse the list of callers: 1. Make sure SPA is active. (For more information on activating SPA, see “Start Second Party Alert” on page 2.) You will see one of the following types of information on the Dterm display: - The line number of the call followed by the caller’s name and extension, as in Figure 1-3. Outgoing - Indicates the call is an outgoing call placed from your phone. Unlisted - Information for the internal caller is not available. Outside - Indicates that the incoming call was placed from outside the PBX. (If ANI data is available, the area code, prefix, and suffix are displayed. See Figure 1-9 on page 8 for an example of an outside call with available ANI data.) No Calls - Indicates that no calls have been received or placed. 2. To view information for the next call on the display, press the assigned Dterm key (6 or 8). 3. To view information for the previous call on the display, press the assigned Dterm key (2 or 4). 1 SMITH 3805 10:00 AM WED 30
Page 4NDA-30041 Revision 5 OPERATING PROCEDURES Second Party Alert User and Installation Guide Signal an Internal CallerIf you are currently speaking with someone and receive an internal call, you can use SPA to identify who is calling. You can also signal the caller to acknowledge the call and indicate you are on another line. 1. When you receive the internal call, you can see the caller’s name and phone extension on your telephone display. For more information on the display, refer to “Internal Call Display Format” on page 7. 2. To acknowledge the call and signal the caller that you are busy or on another line, press the Dterm key assigned for signaling a caller on a subline (1 or #). The party hears a chiming sound. This sound indicates to the caller that you acknowledge the call but cannot answer right now. When you browse the list of callers, the parties you signaled with the chime display with an asterisk (*) before their names as in Figure 1-4. For more information on how to browse a list, see “Browse List of Callers” on page 3. Figure 1-4 Signal Internal Caller Note: The D term display can only show six lines of information at one time. If you are on the phone, information for up to five calls can display. If you receive more than five calls, previous calls are overwritten on the display. 1 * SMITH 3805 10:00 AM WED 30