NEC Ncs Console User Guide

							Hold and Hold Pending
NCS Console 4.0 User Guide 15
Answering Calls to Other Extensions
You can take calls that were going to another extension under certain 
conditions:
You can’t answer (take) a call to another extension if you have calls other 
than Hold calls in the Active Calls list. You have to deal with pending calls 
first.
You can answer (take) the call if it shows a Ringing status. 
Use the Answer button, Alt-a, and the numeric keypad + key can also pick 
up calls ringing to other extensions. 
To pick up a ringing call on another extension
Select the extension call in the BLF/ALL/SPEED panel view, then click 
the Answer button or press Alt-a on the keyboard; or, simply double-click 
the extension call you want to pick up. 
Hanging-Up 
Use the Hang-Up button, or alternatively, Alt-h, to disconnect a call 
without having to place the phone back on-hook. 
The Hang-Up button does not disconnect calls on hold. If you want to 
disconnect a call on hold, select it in the Active Calls list and then click the 
Hang-Up button.
Hold and Hold Pending
You can place a call on hold in two different ways: 
• Click the Hold button to put the call on hold until you click Hold again.
• Any time you use one of the other call handling functions such as Blind 
Transfer or Park, the call is put on Hold Pending (which appears as 
Hold Pend) until the call handling action is completed. 
• A key difference between the types of Hold is that Hanging up will not 
disconnect a call on Hold but will disconnect a Hold Pend call. 
You can only put a call on hold if you are Connected to it, and not while it 
is Ringing. Also, you cannot put active conference calls on hold, even if 
you are participating in the conference. 
						

							Handling Calls 
16NCS Console 4.0 User Guide
Calls on hold will ring back on your extension if they are not picked up with 
the time-out period set in the NCS Ware Administrator. 
To Place a Call on Hold
• While connected to a call, click the Hold button or press Alt-o on the 
keyboard. 
The call is placed on hold and will hear music or recorded greetings (if it is 
configured in NCS Serv) until it is picked up or you get a ring back.
To Pick-Up a Call on Hold
The call must have a Hold status in the Active Calls list.
• To pick up the call, Double-click it in the Active Calls list, or select it 
and click the Hold button, or select it and press Alt-o. 
Transferring Calls
When You Can and Can’t Transfer Calls
Transfer functions include blind and supervised transfer, transferring to an 
auto attendant, transferring to voice mail, and parking calls. These 
functions follow the following simple rules. 
• With the exception of transferring to voice mail or auto attendant, the 
call to transfer must be Connected in the Active Calls list. If it’s 
Ringing, double-click it to connect it. 
If there is no selection and there is no currently connected call, the first 
ringing call is selected.
• You can transfer Ringing as well as Connected calls to voice mail or 
to an auto attendant. 
• You cannot transfer calls with a Hold or Hold Pending status.
• You cannot transfer calls involved in a conference call, even if you are 
participating in the conference call. 
						

							Transferring Calls
NCS Console 4.0 User Guide 17
Blind Transfer
Blind Transfer transfers an incoming call to an extension without your 
having to wait for the called party to answer. For limitations on this 
transfer, see the discussion, “When You Can and Can’t Transfer Calls” on 
page 16.
To Blind Transfer a Connected Call
1. Click the Blind Transfer button or press Alt-b on the keyboard. 
2. Select the destination extension from one of the view panels (BLF/
ALL/SPEED) by clicking it, or simply enter the destination extension 
number in the Dial Pad. 
If the transfer is to an outside number, enter the entire phone number, 
including the trunk access code and full number if necessary. To use 
Centrex Transfer, transfer the call using your desk set dial pad.
3. Click the Dial button or press Enter on the keyboard.
Double-clicking the destination extension number at step 2 eliminates 
this step. 
Supervised Transfer
Supervised Transfer allows you to transfer a call to another extension 
after checking if the called party at that extension wants to receive the call. 
For limitations on this transfer, see the discussion, “When You Can and 
Can’t Transfer Calls” on page 16.
To Transfer a Connected Call
1. Click the Supervisor Transfer button or press Alt-s on the keyboard. 
2. Select the destination extension from one of the view panels (BLF/
ALL/SPEED) by clicking it, or simply enter the destination extension 
number in the Dial Pad. 
If the transfer is to an outside number, enter the entire phone number, 
including the trunk access code and full number if necessary. To use 
Centrex Transfer, transfer the call using your desk set dial pad.
3. Click the Dial button or press Enter on the keyboard.
Double-clicking the destination extension number at step 2 eliminates 
this step.  
						

							Handling Calls 
18NCS Console 4.0 User Guide
4. After connecting to the destination party, verify that the person wants 
to accept the call, and depending on their response, do one of the 
following: 
• If yes, click the Supervised Transfer button or press Alt-s on the 
keyboard again to complete the transfer.
• If no, click the Roll Back button or press Alt-r on the keyboard to 
cancel the transfer and return to the original caller.
Transfer to Auto Attendant
You can transfer a connected or ringing call to any Auto Attendant as 
follows. 
This function can make use of the default Auto Attendant which is 
described under “Configuring NCS Console Settings” on page 22.
1. Select the Connected or Ringing call in the Active Calls list. 
2. Click the Auto Attendant button or press Alt-u.
3. If you want to transfer the call to the default Auto Attendant, skip to 
the next step. If the Auto Attendant ID you want is different from the 
default, enter it in the Dial Pad. 
4. Click Dial or press Enter on the keyboard.
Transfer to Voice Mail
You can transfer a connected or ringing call to the voice mail of any 
extension. If you do not select an extension, the caller is transferred to your 
own voice mail.
1. Select the Connecting or Ringing call in the Active Calls list. 
If you do not select a call and then proceed with these steps, the 
currently connected call is selected by default.
2. Click the Voice Mail button or press Alt-v.
3. Select the voice mailbox for the extension to which you want to 
transfer. You can select the extension number from the BLF or ALL 
panel views or enter the number using the Dial Pad.
4. Click the Dial button or press Enter on the keyboard. 
Double-clicking the extension in step 3 eliminates this step.  
						

							System Call Park
NCS Console 4.0 User Guide 19
To Transfer Users to their own NCS Mail Voice Mailboxes
If a user calls in and wants to be transferred to his or her own voice mailbox, 
follow the “Transfer to Voice Mail” in the preceding subsection to transfer 
the user to their own voice mail. 
In addition, inform the person to press the * key during the voice mail 
greeting to gain access. 
The user is then prompted to enter a password or to press # to log into a 
different extension’s mailbox.
System Call Park
System Call Park allows you to park a call at a public location. The system 
announces where the call is parked—a location number for an extension. 
After a time-out period expires without the call being answered, your 
extension is rung to let you know the call is still parked. The time-out 
period is set in the NCS Ware Administrator.
Up to 100 calls can be parked simultaneously using System Call Park. 
On the phone set, System Call Park is performed by entering FLASH #41.
For limitations, see the discussion, “When You Can and Can’t Transfer 
Calls” on page 16.
To Park a Connected Call
1. Click the Park button or press Alt-p on the keyboard.
2. Select the destination extension from one of the view panels (BLF/
ALL/SPEED) by clicking it, or simply enter the destination extension 
number in the Dial Pad. 
3. Click the Dial button or press Enter on the keyboard.
Double-clicking the destination extension number at step 2 eliminates 
this step. 
The system automatically assigns an ID number to the parked call and 
lists the call in the Parked Calls panel. 
Parked calls ring you back to you after a time-out period if a user does not 
pick up the call. The time-out period is set in the NCS Ware Administrator 
application. Remember to notify users of their parked calls periodically. 
						

							Handling Calls 
20NCS Console 4.0 User Guide
To Pick-Up a Parked Call
You cannot be currently connected to any other call when you pick up a 
parked call.
1. Click the Park button or press Alt-p on the keyboard. 
2. Select the parked call from the Parked Calls list and click the Dial 
button.
Shortcut: Double-click the parked call in the Parked Calls list 
to immediately take the parked call. 
Conference Calls
NCS Console can provide for a connection of up to 6 parties into a 
conference call. 
While you are participating in a conference call, you cannot handle other 
incoming calls other than transferring Ringing calls to voice mail, to an 
Auto Attendant, or to an extension using Blind Transfer. 
You cannot mix NCS  Console conferencing with phone set conferencing in 
the same conference session.
To Setup a Conference Call
While connected to the first conference participant other than yourself:
1. Click the Conference button or press Alt-c to call the second party. 
2. Select the second party’s extension number from the BLF/ALL/
SPEED tab or enter the extension number using the Dial Pad.
To add an outside caller to the conference call, enter the full phone 
number, including trunk access code and area code, if necessary, using 
the Dial Pad.
3. Click Dial or press Enter on the keyboard. 
Double-clicking an extension in step 3 eliminates this step.
4. After connecting with the second party and announcing the conference 
call, click the Conference button or press Alt-c to add the call to the 
conference. 
If the party does not want to join the conference call or is not available, 
click the Roll Back button or press the Alt-r to cancel the operation 
and to the conference call.
5. Repeat the above steps for each party you want to add. 
						

							Conference Calls
NCS Console 4.0 User Guide 21
Overhead Paging
If your NCS  Serv is setup with an overhead paging system, you can connect 
to it by clicking the Overhead Paging button. If your system is not setup 
with this function, the Overhead Paging button is dimmed.
You cannot answer a call while engaged in an overhead page, nor can you 
place the overhead page session on hold. 
Also, you cannot use overhead page during a conference call or during a 
supervised transfer.
You must have Dial Tone status in order to connect to overhead paging. 
Overhead paging options are configured in setup. See “Configuring 
NCS Console Settings” on page 22.
To Connect to the Overhead Paging
1. Click the Overhead Paging button.
2. Make your announcement.
3. Click the Hang-Up button to end the session.  
						

							Configuring NCS Console Settings 
22NCS Console 4.0 User Guide
Configuring NCS Console Settings
Click the Setup button at the bottom of the main window open the Setup 
windows where you can set the default Auto Attendant, audio and popup 
behavior, the overhead paging connection and method, and your speed dial 
numbers. 
In these windows, you can save your changes by clicking Apply, or you 
can save and close the setup windows by clicking OK. 
Setting Your Extension Number
The NCS Console Setup (tab) window is the default that you’ll see after 
clicking the Setup button. 
NCS Console version 4.0 automatically sets your extension number when 
you log in. The extension number in this box cannot be changed.
Setting the Auto Attendant Number
Click the Auto Attendant Number tab and select the Auto Attendant 
number to be used as the default to which callers are sent when you transfer 
a call to the Auto Attendant. 
You can transfer individual calls to Auto Attendants other than this default, 
as described in “Transfer to Auto Attendant” on page 18.  
						

							Conference Calls
NCS Console 4.0 User Guide 23
Setting NCS Console Behavior and Overhead Paging
Click the General tab to configure audio, video, and paging settings. 
Figure 3. Console Setup General dialog box
• Select the Screen Pop check box to have NCS Console pop up when 
a call comes in. 
• Select the Audio Beep check box to hear a beep when a call comes in. 
• For overhead paging, select whether to send the output to an audio 
output (the same as pressing #44 on the phone pad) or to a trunk line 
(#45). If you select a trunk line, use the drop down list to select the 
trunk to be used for the overhead paging.
Overhead paging is configured in the NCS Ware 
Administrator. Check with your system administrator about 
the correct settings for these options in NCS Console. 
Setting Speed Call List Entries
Click the Speed Call List tab to work on Speed Call entries. This is the list 
that appears in the Speed panel view as described on page 9—you can dial 
or transfer to these frequently used numbers with a click of a button.  
						

							Configuring NCS Console Settings 
24NCS Console 4.0 User Guide
To add a number: 
1. Click the Add button in the Speed Call List window to open a dialog. 
Figure 4. Setup Window—Add Frequent Call Entry dialog 
2. Enter the number, first and last name of the user, workgroup or 
external contact.
Outside phone numbers must include all necessary digits such as trunk 
access code, long distance prefix, area code, etc.
Entering first and last name is optional; it can help you identify the 
entry.
3. Click OK. 
To edit a number:
1. Select the number in the Speed Call List window and click the Edit 
button to open an Edit dialog that has the same data boxes as the Add 
dialog example.
2. Modify the number, first name, or last name as needed. 
Outside phone numbers must include all necessary digits such as trunk 
access code, long distance prefix, area code, etc.
3. Click OK. 
To delete numbers:
• To delete one number, select the number in the Speed Call List 
window, click the Delete button, and confirm your decision.
• To delete all the numbers—that is, to clear the list—click the Delete 
All button and confirm your decision.