NEC N-Teliweb User Guide

							Configuring Auto Attendant for Scenario 2
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N-TeliWeb
4. Select 1-get digits (next level).
Figure 16. Auto Attendant configuration - level 2
5. Make the following entries, and click Apply.
• Type an Item Name, if desired (CUSTOMER ID).
• Check Push URL, and type the path to the page you want to display 
(e.g., sales_cid.htm.)
• Select Adv.-Collect Digits from the Actions dropdown list.
• Set the Min. and Max. Lengths for digits that the caller must enter.
• Adjust the WebCall Response Timeout to give the web caller 
enough time to provide all meaningful information. 
						

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6. Select &-get digits (next level).
Figure 17. Auto Attendant configuration - level 3
7. Make the following entries, then click Apply.
• Type an Item Name, if desired (PRODUCT ID).
• Check Push URL, and type the path to the page you want to display 
(e.g., sales_pid.htm.)
• Select Adv.-Collect Digits from the Actions dropdown list.
• Set the Min. and Max. Lengths for digits that the caller must enter.
• Adjust the WebCall Response Timeout to give the web caller 
enough time to provide all meaningful information. 
						

							Configuring Auto Attendant for Scenario 2
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N-TeliWeb
8. Select &-to extension (next level). 
Figure 18. Auto Attendant configuration - send to extension
9. Make the following entries, then click Apply. 
• Type an Item Name, if desired (i.e. CALL SALES).
• Select Call.-Ext/Workgroup from the Actions dropdown list.
• Select the Extension/Workgroup from dropdown list. 
						

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Troubleshooting
If a web caller cannot connect, and an error message displays, the cause 
may be one of the following:
Error Message Cause
Server connection failed. 
Please try again later
• NCS Serv IP address is not correct
• NCS Serv is not running
• Firewall is not open
Option Pack is not installed. 
Please try again later.• NCS Serv does not have Center 4.0 
Option Pack License.
No more available sessions. 
Please try again later.• All session licenses are used or there 
are no session licenses at all. 
						

							Uninstalling N-TeliWeb
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N-TeliWeb
Uninstalling N-TeliWeb
1. From the Windows Start menu, select Programs  N-TeliWeb 
4.0   Uninstall N-TeliWeb 4.0.
2. Click OK when the dialog box asks if you want to uninstall the 
program, and respond to any additional prompts.
Alternatively
1. In the Control Panel, select Add/Remove Programs. 
2. Choose 
N-TeliWeb 4.0 and click the Add/Remove or Change/Remove 
button, depending on which version of Windows you’re running. 
3. Click OK to in the dialog box to confirm you want to remove the 
service, and respond to any additional prompts. 
						

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							NEC America, Inc., Corporate Networks Group
4 Forest Parkway, Shelton, CT 06484
Tel: 800-365-1928   Fax: 203-926-5458
cng.nec.com
Other Important Telephone Numbers
Sales:  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5450
Customer Service:  . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5444
Customer Service FAX:  . . . . . . . . . . . . . . . . . . . . . . .203-926-5454
Technical Service:  . . . . . . . . . . . . . . . . . . . . . . . . . . .203-925-8801
Discontinued Product Service:  . . . . . . . . . . . . . . . . . .900-990-2541
Technical Training: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5430
Emergency Technical Service (After Hours)  . . . . . . . .203-929-7920
(Excludes discontinued products)