NEC N-Teliweb User Guide
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N-TeliWeb User Guide Release 4.0 Part No. 77000WEB02 April 2001 Printed in the U.S.A. (2106)
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N-TeliWeb 4.0 User Guide WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. NEC America will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although NEC America has designed security features into its products, it is...
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Table of Contents N-TeliWeb 4.0 User Guide i Contents N-TeliWeb 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installing N-TeliWeb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 WebCall Directory Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Applet Subdirectory Files . . . . . . . . . . . . . . ....
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Table of Contents ii N-TeliWeb 4.0 User Guide
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Overview N-TeliWeb 4.0 User Guide 1 N-TeliWeb N-TeliWeb 4.0 Overview NCS Ware 4.0 integrates VoIP, Auto Attendant, and Microsoft Internet Information Services (IIS) to provide the N-TeliWeb feature that allows internet users to talk to an extension via VoIP and share web pages. System Requirements • Client/Server System only : NCS Ware Release 4.0 or higher running on Windows 2000 or Windows NT. • Client System : Microsoft Internet Explorer 5.5 or better, or Netscape 4.7...
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N-TeliWeb 4.0 2 N-TeliWeb 4.0 User Guide Installing N-TeliWeb Make sure NCS Ware Release 4.0 has been installed on the NCS Serv system and the link to TCP/ IP is enabled before continuing with N-TeliWeb setup. 1. Log in to the client machine using a domain account and make sure it is connected to the network on which NCS Serv is running. 2. Exit any/all Windows applications. 3. Insert the N-TeliWeb CD into the CD ROM drive of the IIS web server . 4. Run the Setup.exe program in...
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WebCall Directory Structure N-TeliWeb 4.0 User Guide 3 N-TeliWeb 6. To verify the physical location of the WebCall directory , right-click Default Web Site and select Properties. On the Home Directory tab of the Properties dialog, the Local Path field shows the WebCall physical location on the drive (in this case C:\Inetpub\wwwroot). Figure 3. Local Path in IIS Properties dialog WebCall Directory Structure The WebCall directory contains the following subdirectories • Applet...
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N-TeliWeb 4.0 4 N-TeliWeb 4.0 User Guide Applet Subdirectory Files The Applet subdirectory contains sample pages you can use to set up WebCall, as well as files necessary for proper N-TeliWeb functioning. • Contact.htm —Customer Information page for use with Auto Attendant • contactinfo.htm —Customer Information page for use without Auto Attendant • customerid.htm —Page where caller enters customer ID • directory.htm —Template for creating an in-house N-TeliWeb directory...
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Collecting Form Data, IVR Data and URL History N-TeliWeb 4.0 User Guide 5 N-TeliWeb Collecting Form Data, IVR Data and URL History You can configure N-TeliWeb to display Form Data, IVR Data, and URL History when a web call is answered by an extension with the NTeliAgent application. Tagging Pages for URL History To appear in the URL history, the pages the caller visits prior to the call must be tagged, as shown below: tagURL(location.href) For more information on...
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N-TeliWeb 4.0 6 N-TeliWeb 4.0 User Guide Scenario 1—Caller Data from Web Page The following scenario, based on contactinfo.htm, exemplifies the simplest implementation of N-TeliWeb. 1. A web caller browses the company web site and has a question regarding some product information. 2. The web caller clicks the contact us link on the web page. The Customer Information page (contactinfo.htm) opens. Figure 5. Contactinfo.htm page