NEC N-Teliweb User Guide

							 
Scenario 1—Caller Data from Web Page
 
N-TeliWeb 
 
4.0 User Guide
 
 7
 
N-TeliWeb
 
3. The web caller enters the required information, then clicks the Submit 
button. The WebCall window (webcall.htm) appears.
 
Figure 6. The WebCall window
 
If NetMeeting is not installed on the caller’s computer (or 
it’s not configured correctly), an error message displays.
This scenario directly dials a pre-set extension. You can 
also set the WebCall window to display a DialPad that 
caller can use to dial any extension. For details, refer to 
“Customizing Contactinfo.htm” on page 9.
4. Once NetMeeting successfully connects to a VoIP port, the web caller 
is routed to the proper extension. 
						

							 
N-TeliWeb 4.0 
 
8
 
N-TeliWeb 
 
4.0 User Guide
 
5. If the call goes to an N-TeliAgent user, the Caller Data window shows 
the Form Data and URL history.
 
Figure 7. Caller Data window in N-TeliAgent
 
6. From this point, in addition to voice communication, the agent can 
push and share web pages with the caller. For procedures, refer to  
Chapter 4, Using Center as a Workgroup Member, in the 
 
Center 4.0 
User Guide
 
.  
						

							 
Customizing Contactinfo.htm
 
N-TeliWeb 
 
4.0 User Guide
 
 9
 
N-TeliWeb
 
Customizing Contactinfo.htm 
You can use the Contact.htm page to collect caller information, and 
automatically direct the call to a specific extension.This collected 
information is then displayed on the agent’s screen.
 
To Alter Form Data 
Using Notepad or another html editor, modify Contactinfo.htm source code 
as follows:
 
1. Change the ServerIP
 
Set the value of the ServerIP to the IP address of the server on which 
NCS Ware resides.
 
 
2. Set DialPad visibility
 
By default, the code is set to hide the Dial Pad (
 
value = 0 
) and to dial 
a specific number (
 
value = 300 
). To show the Dial pad, change the 
values as shown below:
 
Show DialPad, Let Caller Dial Extension 
 
Hide DialPad, Autoconnect to Extension 300 
 
3. Alter the data collection fields:
 
Shown below is the form row that collects the caller’s first name. 
Copy, modify or delete variables to your company’s specifications.
 
 
 

            First Name 
               
         
						

							 
N-TeliWeb 4.0 
 
10
 
N-TeliWeb 
 
4.0 User Guide
 
Scenario 2—Caller Data from Auto Attendant 
The following scenario, based on contact.htm, exemplifies a customized 
implementation of N-TeliWeb.
1. A web caller browses the company web site and has a question 
regarding some product information.
2. The web caller clicks the contact us link on the web page. The 
Customer Information page (contact.htm) opens.
 
Figure 8. Contact.htm page 
						

							 
Scenario 2—Caller Data from Auto Attendant
 
N-TeliWeb 
 
4.0 User Guide
 
 11
 
N-TeliWeb
 
3. The web caller enters the required information, then clicks the Submit 
button. The WebCall window (webcall.htm) appears.
 
Figure 9. The WebCall window with DialPad visible
 
If NetMeeting is not installed on the caller’s computer (or 
it’s not configured correctly), an error message displays.
4. Once NetMeeting successfully connects to a VoIP port, the web caller 
sees the Customer Support page, and hears a prompt requesting the 
selection of Sales or Tech support.
The 
 
DialPad is visible
 
 to allow the web caller to close the 
Auto Attendant windows and dial a number directly, if so 
desired. 
						

							 
N-TeliWeb 4.0 
 
12
 
N-TeliWeb 
 
4.0 User Guide
 
Figure 10. Customer Support page
 
5. The caller selects Sales, and the customer ID window 
(customerid.htm) appears.
 
Figure 11. Customer ID page
 
6. Once the caller enters the customer ID and clicks Submit, the Product 
ID window (productid.htm) appears.
 
Figure 12. Product ID page
 
7. After the caller enters the product ID and clicks Submit, the web caller 
is routed to the proper extension. 
						

							 
Scenario 2—Caller Data from Auto Attendant
 
N-TeliWeb 
 
4.0 User Guide
 
 13
 
N-TeliWeb
8. If the call goes to an NTeliAgent user, the Caller Data window shows 
Form data, IVR data and URL history.
Figure 13. Caller Data window in N-TeliAgent
9. From this point, in addition to voice communication, the agent and 
caller can share web pages. For procedures, refer to Chapter 4, Using 
Center as a Workgroup Member, in the Center 4.0 User Guide. 
						

							N-TeliWeb 4.0 
14N-TeliWeb 4.0 User Guide
Customizing Contact.htm
You can use the Contact.htm page to collect caller information, and then 
automatically direct the call to a specific extension.This caller information 
is then displayed on the agent’s screen.
To Alter Form Data
Using Notepad or another html editor, modify Contact.htm source code as 
follows:
1. Change the ServerIP
Set the value of the ServerIP to the IP address of the server on which 
NCS Ware resides.

2. Set DialPad visibility
By default, the code in contact.htm is set to show the Dial Pad (
value = 
1
) and not to dial a specific number (value = ). To hide the DialPad, 
change the values as shown below:
Hide DialPad, Autoconnect to Extension 300

Show DialPad, Let Caller Dial Extension

3. Alter the data collection fields
Shown below is the form row that collects the caller’s full name.
Copy, modify or delete variables to your company’s specifications.

  
    Customer Name 
  
  
    
       
 
						

							Configuring Auto Attendant for Scenario 2
N-TeliWeb 4.0 User Guide 15
N-TeliWeb
Configuring Auto Attendant for Scenario 2
Scenario 2 demonstrates how to use Auto Attendant in conjunction with 
N-TeliWeb. For example, when the web caller clicks the Submit button (1), 
WebCall connects and the Customer Support page appears. When the 
customer clicks Sales (2), the Customer ID (3) and Product ID (4) pages 
follow before the caller is put through.
Figure 14. Using Auto Attendant to push pages to the caller
sales_cid.htm
sales_pid.htm IVR_top.htm
1
3
4
2 
						

							N-TeliWeb 4.0 
16N-TeliWeb 4.0 User Guide
Configuring Auto Attendant
For detailed instructions, refer to Chapter 7, Auto 
Attendant Configuration, in the System Administration 
Manual.
1. Run Auto Attendant. Select which Auto Attendant to use.
2. Select 0-expand tree (top level).
Figure 15. Auto Attendant Configuration - Top Menu
3. Make the following entries, then click Apply.
• Type an Item Name, if desired (such as TOP MENU).
• To assign a voice message, check Prompt and select the number of 
the appropriate message.
• Check Push URL, and type the path to the page you want to display.
• Select Level-Expand Tree in the Actions dropdown list.