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Multi-Tech Systems Multivoip Model Mvp400/800 Standalone Voice/ip Gateway Quick Start Guide
Multi-Tech Systems Multivoip Model Mvp400/800 Standalone Voice/ip Gateway Quick Start Guide
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Standalone Voice/IP Gateway Model MVP400 and MVP800 H.323 Mode Quick Start Guide
Quick Start Guide 82088202 Revision C MultiVOIP400 (Model MVP400) and MultiVOIP800 (Model MVP800) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2001, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Record of Revisions Revision Description BManual revised; covers software version 3.45. (5/15/00) CManual updated for software version 3.51 (01/15/01) Patents This Product is covered by the following U.S. Patent Numbers: 6151333, 5757801, 5682386. Other Patents Pending. TRADEMARK Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows is a registered trademark of Microsoft. Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 (763) 785-3500 or (800) 328-9717 Fax 763-785-9874 Tech Support (800) 972-2439 Internet Address: http://www.multitech.com
iii Contents Introduction ................................................................................... 4 Related Documentation ................................................................. 5 Installing Your MultiVOIP ............................................................... 6 Installing and Configuring Your MultiVOIP .............................. 6 Deploying the VOIP Network .................................................. 7 Unpacking Your MultiVOIP ............................................................ 8 Safety Warnings ............................................................................ 8 Cabling Procedure ........................................................................ 9 E&M Jumper Block Positioning Procedure ............................ 11 Installing Your MultiVOIP 400/800 .............................................. 12 Configuring Your MultiVOIP 400/800 ........................................... 17 Registering with a Gatekeeper Phone Directory ................... 28 Building a Proprietary Phonebook Directory ......................... 34 Configuring Your Slave MultiVOIP 400/800s ........................ 46 Deploying the VOIP Network ....................................................... 59 Remote Site Administrator .................................................... 59 Limited Warranty ......................................................................... 62 Technical Support ........................................................................ 63 FCC Declaration .......................................................................... 63
MultiVOIP Quick Start Guide 4 Introduction Welcome to Multi-Techs new stand-alone Voice/IP Gateways which allow analog voice and fax communication over an IP network. The MultiVOIP model numbers are MVP400 for the four-channel unit and MVP800 for the eight-channel unit. Multi- Tech’s voice/fax gateway technology allows voice/fax communication to be transmitted with no additional expense over your existing IP network, which has traditionally been data-only. To access this free voice and fax communication, all you have to do is connect your MultiVOIP to your telephone equipment and then to your existing Internet connection. Once configured, the MultiVOIP allows voice and fax to travel down the same path as your traditional data communications. The MultiVOIP 400/800 supports the H.323 standards-based protocol enabling your MultiVOIP 400/800 to participate in real- time conferencing with other third-party VOIP Gateways or other endpoints that support the H.323 protocol (for example, Microsoft Netmeeting ® ). The H.323 standard defines how endpoints make and receive calls, how endpoints negotiate a common set of audio and data capabilities, how information is formatted and sent over the network. This version of the software also supports optional H.323 GateKeeper software residing on a PC which, when enabled, maintains its own phone book database, preregisters all users, controls the bandwidth, and handles all conferencing issues such as transferring of calls. Figure 1. MultiVOIP The MVP400 is designed with four voice/fax channels (offering three voice/fax interfaces per channel), a 10 Mbps
5 Introduction Ethernet LAN interface, and a command port configuration. The MVP800 is designed with eight voice/fax channels, 10 Mbps Ethernet LAN interface, and command port. System management is provided through the Command port using bundled Windows ® software which provides easy-to-use configuration menus and comprehensive online Help. Note: Refer to the MultiVOIP 400/800 User Guide for a detailed description of a typical VOIP application. Related Documentation The MultiVOIP 400/800 Quick Start Guide is intended to be used by qualified systems administrators and network managers. This Quick Start Guide provides the necessary information for a qualified person to unpack, cable, load software, and configure the unit for proper operation. A detailed MultiVOIP 400/800 User Guide is included on your system CD and provides in-depth information on the features and functionality of Multi-Tech’s MultiVOIP 400/800. The CD media is produced using Adobe Acrobat TM for viewing and printing the user guide. To view or print your copy of a user guide, load Acrobat Reader TM on your system. The Acrobat Reader is a free download from Adobe’s Web site: http://www.adobe.com The MultiVOIP 400/800 User Guide is also available on Multi- Tech’s Web site at: http://www.multitech.com Viewing and printing a user guide from the Web also requires that you have Acrobat Reader loaded on your system. To select the MultiVOIP 400/800 User Guide from the Multi-Tech Systems home page, click Documents and then click MultiVOIP Manuals. Select the User Guide from the MVP800 group to view or download the .pdf file.
MultiVOIP Quick Start Guide 6 Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). This process results in a fully functional Voice Over IP network. A brief description is provided below with detailed instructions provided later. Installing and Configuring Your MultiVOIP The VOIP administrator must first install the MultiVOIP software and then configure each MultiVOIP 400/800 for its specific function. During the configuration process, it’s important to note that the Phone Directory Database is configured differently depending on whether or not you have GateKeeper support on your VOIP network. If your VOIP network supports GateKeeper software, you must register all H.323 endpoints with the GateKeeper. The procedure for doing this is explained in the section “Registering with a GateKeeper Phone Directory.” If your VOIP network does not have GateKeeper software or the GateKeeper software is not enabled, then you must build a proprietary phone book with a “Master” MultiVOIP 400/800 and “Slave” MultiVOIP 400/800s. The “Master” unit includes the assignment of a unique LAN IP address, subnet mask, and Gateway IP address, as well as the selection of appropriate channel interface type for each of the Voice/Fax channels. Once all connections have been made, the VOIP administrator configures the unit and builds the Phone Directory Database that will reside with the Master unit. Once configuration of the “Master” MultiVOIP 400/800 has been completed, the administrator moves on to configure the MultiVOIP 400/800(s) designated as “Slave” units. Again, unique LAN IP addresses, subnet masks, and Gateway IP addresses are assigned, and each Voice/Fax channel is configured for the appropriate channel interface type. When
7 Introduction this is done, the Phone Directory Database option is set to Slave, and the IP address of the Master MultiVOIP 400/800 is entered. Once all Slave units are configured, the process moves on to the “Deploying the VOIP Network” section. Deploying the VOIP Network The final phase of the installation is deployment of the network. When the remote MultiVOIP 400/800s are sent to their remote sites, the remote site administrators need only connect the units to their LAN and telephone equipment. A full Phone Directory Database (supplied by the Master MultiVOIP 400/800 Proprietary Phonebook will be loaded into their units within minutes of being connected and powered up. For remote VOIPs that were configured with the Gatekeeper option enabled, each MultiVOIP 400/800 will be registered with the Gatekeeper (the Gatekeeper phonebook directory is NOT downloaded to the remote units). The final task of the VOIP administrator or the Gatekeeper administrator is to develop the VOIP Dialing Directory based on the appropriate phone directory database (the Proprietary phonebook database or the Gatekeeper phonebook database).
MultiVOIP Quick Start Guide 8 Unpacking Your MultiVOIP Remove all items from the box. Voice/Fax over IP Networks Figure 2. Unpacking Safety Warnings Caution Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability. The battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. The E&M, FXS, and Ethernet ports are not designed to be connected to a Public Telecommunication Network.
9 Cabling Cabling Procedure Cabling involves connecting the master MultiVOIP to your LAN and telephone equipment. 1. If you are connecting any Voice/Fax Channel to an E&M trunk other than type 2, perform the E&M Jumper Block Positioning procedure in the following section before connecting power to the unit. 2. Connect one end of the power supply to a live AC outlet and connect the other end to the MultiVOIP as shown in Figure 3. The power connector is a 7-pin circular DIN connector. ! # #$% !&!!(#&!!(#$)* **+,* *,*-&!!(,. /+ *#+0* * * ,* - Ethernet Connection Command Port Connection Power ConnectionFXS FXO E&M FXSE&M FXO PSTN Voice/Fax Channel 1 - 8 Connections Figure 3. Cable Connections 3. Connect the MultiVOIP to a PC by using a DB-9 to DB-25 cable. Plug the DB-25 end of the cable into the Command port of the MultiVOIP and the other end into the serial port on the PC. See Figure 3. 4. Connect a network cable to the ETHERNET 10BASET connector on the back of the MultiVOIP. Connect the other end of the cable to your network.
MultiVOIP Quick Start Guide 105. If you are connecting a station device (analog telephone, fax machine, or Key Telephone System (KTS)) to your MultiVOIP, connect one end of an RJ11 phone cord to the Voice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device. If you are connecting a PBX extension to your MultiVOIP, connect one end of an RJ11 phone cord to the Voice/Fax Channel 1 FXO connector on the back of the MultiVOIP and the other end to the PBX extension. If you are connecting an E&M trunk from a telephone switch to your MultiVOIP, connect one end of an RJ45 phone cord to the Voice/Fax Channel 1 E&M connector on the back of the MultiVOIP and the other end to the trunk. Refer to the User Guide for E&M pin assignments. If you are connecting to an E&M trunk, you need to ensure that the E&M trunk jumper is in the correct position for the E&M type trunk. The default E&M jumper position is E&M type 2. To change the E&M jumper position, perform the E&M jumper block positioning procedure in the following section. 6. Repeat the above step to connect the remaining telephone equipment to each Voice/Fax Channel on your MultiVOIP. 7. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the BTG LED on the MultiVOIP to go OFF before proceeding. This may take a couple minutes. If you need to change the E&M Jumper Block positioning, refer to the following section. Otherwise, proceed to the Installing the Software section to load the MultiVOIP software.