Multi-Tech Systems Multivoip 200 Model Mvp200/800 Standalone Voice/ip Getaway User Guide

Chapter 6 - Warranty, Service and Tech Support 

62 MultiVOIP User Guide
Introduction
This chapter starts out with statements about your MultiVOIP 2-year warranty. The next section, Tech
Support, should be read carefully if you have questions or problems with your MultiVOIP. It includes
the technical support telephone numbers, space for recording your product information, and an
explanation of how to send in your MultiVOIP should you require service. The final three sections
explain how to use our bulletin board service (BBS), and get support through...

63 Chapter 6 - Warranty, Service and Tech Support
Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out
of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-
2439. Please fill out the MultiVOIP information (below), and have it available when you call. If your
MultiVOIP requires service, the tech support specialist will guide you on how to send in your
MultiVOIP (refer to the next section)....

64 MultiVOIP User Guide
Service
If your tech support specialist decides that service is required, your MultiVOIP may be sent (freight
prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.
Include the following with your MultiVOIP:
 a description of the problem.
 return billing and return shipping addresses.
 contact name and phone number.
 check or purchase order number for payment if the MultiVOIP is out of warranty. (Check with
your technical support specialist for...

65 Appendix A - TCP/IP Description
2. Enter the name of the file you wish to download from the BBS.
3. If a password is required, enter the password.
4. Answer Y or N to the automatic logoff question.
5. Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the
recommended protocol).
6. If you select Zmodem, the transfer will begin automatically. If you select another protocol, you
may have to initiate the transfer yourself. (In most data communications programs, the PAGE...

66 MultiVOIP User Guide 

Appendixes 

68 MultiVOIP User Guide
Appendix A - TCP/IP (Transmission Control Protocol/Inter-
net Protocol) Description
TCP/IP is a protocol suite and related applications developed for the U.S. Department of Defense in
the 1970s and 1980s specifically to permit different types of computers to communicate and
exchange information with one another. TCP/IP is currently mandated as an official U.S. Department
of Defense protocol and is also widely used in the UNIX community.
Before you install TCP/IP on your network,...

69 Appendix A - TCP/IP Description
response, are better suited to the datagram service of UDP because there is no time lost to virtual
circuit establishment and termination. UDP’s primary function is to add a port number to the IP
address to provide a socket for the application.
The Application Layer protocols are examples of common TCP/IP applications and utilities, which
include:
 Telnet (Telecommunication Network): a virtual terminal protocol allowing a user logged on to
one TCP/IP host to access...

70 MultiVOIP 200 User Guide
Internet Protocol (IP)
IP is the Internet standard protocol that tracks Internetwork node addresses, routes outgoing
messages and recognizes incoming messages, allowing a message to cross multiple networks on
the way to its final destination. The IPv6 Control Protocol (IPV6CP) is responsible for configuring,
enabling, and disabling the IPv6 protocol modules on both ends of the point-to-point link. IPV6CP
uses the same packet exchange mechanism as the Link Control Protocol...