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Multi-Tech Systems Multivoip 200 Model Mvp200/800 Standalone Voice/ip Getaway User Guide
Multi-Tech Systems Multivoip 200 Model Mvp200/800 Standalone Voice/ip Getaway User Guide
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Standalone Voice/IP Gateway Models MVP400 and MVP 800 User Guide
User Guide
88310600 Revision A
MultiVOIP400 (Model MVP400) and
MultiVOIP 800 (Model MVP 800)
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-
Tech Systems, Inc. All rights reserved.
Copyright © 1999, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore,
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the
content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such
revisions or changes.
Record of Revisions
Revision Description
AManual released. All pages at revision A.
(5/28/99)
Patents
This Product is covered by one or more of the following U.S. Patent Numbers: 5.301.274; 5.309.562; 5.355.365;
5.355.653; 5.452.289; 5.453.986. Other Patents Pending.
TRADEMARK
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo.
Windows is a registered trademark of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
(612) 785-3500 or (800) 328-9717
Fax 612-785-9874
Tech Support (800) 972-2439
Internet Address: http://www.multitech.com
iii Contents Chapter 1 - Introduction and Description Introduction ................................................................................................................................................ 6 Preview of this Guide ................................................................................................................................. 6 MultiVOIP Application ................................................................................................................................. 8 Front Panel Description ............................................................................................................................. 11 Back Panel Description ............................................................................................................................ 12 Power Connector ............................................................................................................................... 12 Command Port Connector ................................................................................................................. 12 10Base-T (Ethernet) Connector ......................................................................................................... 12 VOICE/FAX CHANNEL _ ................................................................................................................... 12 Specifications ........................................................................................................................................... 13 Ethernet Port ...................................................................................................................................... 13 Command Port ................................................................................................................................... 13 Voice/Fax Channel _ .......................................................................................................................... 13 Electrical/Physical .............................................................................................................................. 13 Chapter 2 - Installation Installing Your MultiVOIP .......................................................................................................................... 16 Phase 1: Configure and Install your Master MultiVOIP ...................................................................... 16 Phase 2: Configure your Slave MultiVOIP(s) .....................................................................................16 Phase 3: Deploy the VOIP Network ................................................................................................... 16 Safety Warning Telecom .......................................................................................................................... 16 Unpacking Your MultiVOIP ....................................................................................................................... 17 Safety Warnings ....................................................................................................................................... 17 Phase 1: Cabling Procedure .................................................................................................................... 18 E&M Jumper Block Positioning Procedure ........................................................................................ 19 Chapter 3 - Software Loading and Configuration Phase 1: Configuring Your Master MultiVOIP .......................................................................................... 22 Phase 2: Configure Your Slave MultiVOIPs ............................................................................................. 31 Phase 3: Deploy the VOIP Network ........................................................................................................ 37 Chapter 4 - MultiVOIP Software Introduction .............................................................................................................................................. 40 Before You Begin ............................................................................................................................... 40 MultiVOIP Configuration ........................................................................................................................... 41 Changing Channel Parameters ................................................................................................................ 42 Interface ............................................................................................................................................. 42 Voice/Fax ........................................................................................................................................... 43 Regional ............................................................................................................................................. 44 Changing the Phone Directory Database ................................................................................................. 45 Changing IP Parameters .......................................................................................................................... 47 Proxy Setup ....................................................................................................................................... 47 Viewing Statistics ..................................................................................................................................... 49 IP Statistics ........................................................................................................................................ 49 SNMP Statistics ................................................................................................................................. 50 Others Setup ............................................................................................................................................ 51 Viewing Call Progress .............................................................................................................................. 52
iv Chapter 5 - Remote Configuration and Management Introduction .............................................................................................................................................. 54 Remote Configuration .............................................................................................................................. 54 Modem-Based ................................................................................................................................... 54 LAN-Based ....................................................................................................................................... 56 Remote Management ............................................................................................................................... 58 Telnet ................................................................................................................................................. 58 WEB Management ............................................................................................................................. 60 Chapter 6 - Warranty, Service and Tech Support Introduction .............................................................................................................................................. 62 Limited Warranty ...................................................................................................................................... 62 On-line Warranty Registration ............................................................................................................ 62 Tech Support ............................................................................................................................................ 63 Recording MultiVOIP Information ...................................................................................................... 63 Contacting Tech Support via E-mail ................................................................................................... 63 Service ..................................................................................................................................................... 64 The Multi-Tech BBS ................................................................................................................................. 64 To Log on to the Multi-Tech BBS ........................................................................................................ 64 To Download a File ............................................................................................................................ 64 About the Internet ..................................................................................................................................... 65 Appendixes Appendix A - TCP/IP (Transmission Control Protocol/Internet Protocol) Description ............................... 68 Appendix B - Cabling Diagrams ............................................................................................................... 71 Appendix C - Regulatory Information ....................................................................................................... 72 Class A Statement ............................................................................................................................. 72 Fax Branding Statement .................................................................................................................... 72 FCC Part 68 Telecom ......................................................................................................................... 72 Canadian Limitations Notice .............................................................................................................. 73 EMC, Safety and Terminal Directive Compliance .............................................................................. 74 Glossary Index
6 MultiVOIP User Guide Introduction Welcome to Multi-Techs new standalone Voice/IP Gateways which allow analog voice and fax communication over an IP network. Multi-Tech’s new voice/fax over IP gateway technology allows voice and fax communication to ride, with no additional expense, over your existing IP network, which has traditionally been data-only. To access this free voice and fax communication, all you have to do is connect your MultiVOIP to your telephone equipment, and then to your existing Ethernet LAN. Once configured, the MultiVOIP then allows voice and fax to travel down the same path as your traditional data communications. The MVP400 is designed with four voice/fax channels (which offer three voice/fax interfaces per channel), a 10M bps Ethernet LAN interface, and a command port for configuration. The MVP800 is designed with eight voice/fax channels, 10M bps Ethernet LAN interface, and command port. System management is provided through the command port using bundled Windows® software which provides easy-to-use configuration menus and a comprehensive on-line help system. Figure 1-1. MultiVOIP Preview of this Guide This guide describes the MultiVOIP and tells you how to install and configure the unit. The information contained in each chapter is as follows: Chapter 1 - Introduction and Description Chapter 1 describes the MultiVOIP. Front panel indicator, and back panel connector descriptions are provided. In addition, a list of relevant specifications is provided at the end of the chapter. Chapter 2 - Installation Chapter 2 provides information on unpacking and cabling your MultiVOIP. The installation procedure describes each cable connection. Chapter 3 - Software Loading and Configuration Chapter 3 provides instructions for software loading and initial configuration. The MultiVOIP software diskettes are Windows® based. Later chapters, as well as your on-line help program will describe the MultiVOIP software in more detail. Chapter 4 - MultiVOIP Software Chapter 4 describes the MultiVOIP software package designed for the Windows ® environment. This chapter describes the software from an applications standpoint, and in so doing, not every screen is shown, nor is each field within a screen defined. For explanations and parameters of each field within a dialog box please refer to the on-line help system provided within the software.
7 Chapter 1 - Introduction and Description Chapter 5 - Remote Configuration and Management Chapter 5 provides procedures for changing the configuration of a remote MultiVOIP. Remote configuration allows you to change the configuration of a unit by simply connecting two modems between the two MultiVOIPs and remotely controlling the unit. Chapter 5 also describes typical client applications (i.e., Telnet and Web-based management) used for remote configuration of the MultiVOIP. Chapter 6 - Warranty, Service and Tech Support Chapter 6 provides instructions on getting service for your MultiVOIP at the factory, a statement of the limited warranty, information about our Internet presence and user bulletin board service, and space for recording information about your MultiVOIP prior to calling Multi-Tech’s Technical Support. Appendixes Appendix A - Transmission Control Protocol/Internet Protocol (TCP/IP) Description Appendix B - Cabling Diagrams Appendix C - Regulatory Information
8 MultiVOIP User Guide MultiVOIP Application A typical Voice Over IP (VOIP) network is shown in Figure 1-2 with a headquarters site and three remote sites (Sales office, regional and marketing offices). This typical Voice Over IP network can be set up via the Internet or your Intranet. The headquarters site is set up with a 4-channel MultiVOIP (MVP 400) connected to the headquarters LAN and four voice/fax channels connected to the in- house telephone switch (PBX). Typically, the MultiVOIP at the headquarters site would be set up as the master unit. The master unit controls the phone directory data base which is sent to each site on a periodic basis or if a new telephone number is added. 512-4123 #301 #302 Headquarters Regional OfficeSales Office Marketing Office P B X512-4124 512-4122101102103104 PSTNPSTN 201 202 (5127)522-5124 522-5123 201.23.122.118 205.24.123.119 206.25.124.120207.26.125.121 P B X PSTN 401 402532-6128 532-6129 Internet/ Intranet E&M Interface FXS Interface E&M Interface9 10 KTS 522-5125 FXS FXO 7 6 5 4 Figure 1-2. Example of a MultiVOIP application The sales office is set up with a two voice/fax channel MultiVOIP series connected to the IP network and one voice/fax channel connected directly to the local Public Switch Telephone Network (PSTN). The second voice/fax channel is connected to the trunk side of a Key Telephone System (KTS). This allows an attendent to direct an incoming call to one of the two telephone extensions or to the fax machine. The regional office is set up with two analog telephones connected directly to a two voice/fax channel MultiVOIP. This allows a person in the corporate office to dial out thru the MultiVOIP 400 at the corporate office and call directly into the person at extension 301. The MultiVOIP at the marketing office is set up on the trunk side of the PBX (E&M interface) so that you could dial into the marketing office, seize a trunk, then dial an outside line to make a local call or connect directly to a telephone extension on the PBX or in this case to the fax machine at extension 6129. A phone directory database is maintained on one of the MultiVOIPs which is configured as a “master”. This phone directory is retrieved by the remaining “slave” MultiVOIPs on your Voice Over IP network. Each phone number entry corresponds to a MultiVOIP IP address and associated voice/fax channel number. With this system, you need only update the “master” phone directory when deploying additional MultiVOIPs to your Voice Over IP network.
9 Chapter 1 - Introduction and Description
Phone Directory Data Base
Number Description Channel IP Address
101 Headquarters 1 201.23.122.118
Trunk Ext 4
102 Headquarters 2 201.23.122.118
Trunk Ext 5
103 Headquarters 3 201.23.122.118
Trunk Ext 6
104 Headquarters 4 201.23.122.118
Trunk Ext 7
201 Sales 1 205.24.123.119
KTS 201
202 Sales 2 205.24.123.119
PSTN 202
301 Regional 1 206.25.124.120
301
302 Regional 2 206.25.124.120
302
401 Marketing 1 207.26.125.121
Trunk Ext 9
402 Marketing 2 207.26.125.121
Trunk Ext 10
From the phone directory data base you can build your VOIP dialing directory. For example, if a
person in our typical VOIP network at the headquarters picked up a telephone (for example extension
4123) and wanted to talk to some one at the Sales office, they would dial one of the four
headquarters extension numbers (4, 5, 6, or 7). It doesn’t make any difference which extension you
choose, because they all get you to the headquarters multiVOIP. A second dial tone is heard, then
you would dial 201 to access channel 1 of the Sales MultiVOIP. This would ring the Key Telephone
System (KTS) at the Sales office. An attendent at the Sales office would then direct your call.
10 MultiVOIP User Guide
Using the same example as above, but calling the Regional office. A person at headquarters would
pick up a telephone and dial say trunk extension 5. This connects channel 2 of the headquarters
MultiVOIP. A second dial tone is heard, then you would dial say 301. The telephone connected to
channel 1 of the Regional office MultiVOIP rings and your voice conservation takes place.
To call from
Headquarters to
Sales OfficeCall Process
Pick up telephone and dial a trunk extension
number (e.g., 4, 5, 6, or7).
Second dial tone is generated, dial the Sales
Office MultiVOIP (201).
Attendent connects you to Sales office
extension of called partyDialing
Sequence
5
201
5123
Headquarters to
Marketing OfficePick up telephone and dial a trunk extension
number (e.g., 4, 5, 6, or7).
Second dial tone is generated, dial the
Marketing Office MultiVOIP (401).
Third dial tone is generated, dial the extension
number of your calling party (6128).6
401
6128
Headquarters to
Regional OfficePick up telephone and dial a trunk extension
number (e.g., 4, 5, 6, or 7).
Second dial tone is generated, dial the
Regional Office MultiVOIP (301).7
301
Marketing Office
to
HeadquartersPick up telephone and dial a trunk extension
number (e.g., 9 or 10).
Second dial tone is generated, dial the
Headquarters MultiVOIP (101)
Third dial tone is generated, dial extension
number of your calling party (4124).9
101
4124
Marketing Office
to
Regional Office10
301
VOIP Dialing Directory
Pick up telephone and dial a trunk extension
number (e.g., 9 or 10).
Second dial tone is generated, dial the
regional MultiVOIP (301) and telephone rings.